GTA_Notice of Award(NOA)
261 KB Posted
- Attached to
- Hosted Contact Center Services
- Solicitation number
- 98000-HCC-0000005215
- Issued by
- Georgia
About this file
This is a Notice of Award issued by the Georgia Technology Authority (GTA) for Hosted Contact Center Services (Solicitation No. 98000-HCC-0000005215). The procurement sought to contract with multiple hosted contact center service providers to implement and deliver services that improve service delivery quality and reliability across the state enterprise, innovate service offerings with flexible capabilities, and ensure cost competitiveness and transparency. The solicitation closed on August 27, 2021, and the Notice of Award was posted on March 14, 2022. Eight offerors were selected as apparent successful awardees: AT&T Corp., Avtex Solutions LLC, Convergeone Inc., Deloitte Consulting LLC, Platform28 LLC, SCB Global Ltd, Verint Americas Inc., and Verizon (pending signatures). The evaluation scores for the highest-scoring offerors ranged from 702 points to 582 points.
Multiple offerors were deemed unsuccessful or failed to meet submission requirements, including Lumen, TTEC Government Solutions, Carasoft, TalkDesk Inc., UJET, Voice Foundry, AnswerNet, Aspen TGI, Catalyst Consulting Group, and CloudHesive. No offerors withdrew from the competition. The procurement was structured to allow GTA and individual state agencies visibility into consumption, costs, and service provider activities. Specific contract term length, renewal options, pricing structures, and funding amounts were not detailed in this Notice of Award document.
Text of this file
NOTICE OF AWARD
Solicitation Type: Request for Proposal
Solicitation Title:
Hosted Contact Center Services
Solicitation No:
98000-HCC-0000005215
Solicitation Close/Event End
Date:
August 27, 2021
NOA Posting Date:
March 14, 2022
GTA Issuing Officer:
Towanda Cuthbert
Issuing Officer Contact Information:
Procurement@gta.ga.gov
The Georgia Technology Authority (GTA) intends to award a contract to the apparent successful offeror.
SUCCESSFUL OFFEROR Award Amount
AT&T Corp. Highest Scoring
Avtex Solutions, LLC Highest Scoring
Convergeone, Inc. Highest Scoring
Deloitte Consulting, LLC Highest Scoring
Platform28, LLC Highest Scoring
SCB Global Ltd Highest Scoring
Verint Americas Inc Highest Scoring
Verizon* Highest Scoring
UNSUCCESSFUL OFFEROR
Lumen Not Highest Scoring
TTEC Government Solutions Not Highest Scoring
Carasoft Not Highest Scoring
TalkDesk Inc Not Highest Scoring
UJET Not Highest Scoring
Voice Foundry Incomplete Submission/Failed Submission
Requirements mailto:Procurement@gta.ga.gov
AnswerNet Failed Submission Requirements
Aspen TGI Failed Submission Requirements
Catalyst Consulting Group Incomplete Submission/Failed Submission
Requirements
CloudHesive Incomplete Submission/Failed Submission
Requirements
WITHDRAWN OFFEROR (S)
None
*Pending signatures
Signature Date
717 700
610 591 582 527 506 502
HCC Total Evaluation Scores
NOTICE OF AWARD
Other files
Show all 24
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
File details come from the government source that posted it. Updated .