Client Reference Form Updated

This is a Client Reference Form for potential Hosted Contact Center Services providers responding to a Georgia Technology Authority (GTA) Request for Proposal. The form requests that prospective service providers submit client references demonstrating their experience delivering hosted contact center services. Bidders must provide multiple client references, with each reference including the PSP company name, client reference number, client name and address, size of engagement, contract term, annual dollar value, and a complete list of services provided under management. The form allows space for submission of at least three client references, enabling GTA to evaluate bidder qualifications and past performance delivering similar services to other organizations.

The form does not contain specific pricing information, set-asides, incumbency details, or funding requirements. Rather, it serves as a qualification and evaluation tool to verify that prospective vendors have successfully delivered comparable hosted contact center services at appropriate scale and scope. The references submitted will help GTA assess vendor capability to meet the state enterprise's primary objectives of improving service delivery quality and reliability, innovating service offerings with flexible implementation, and ensuring cost competitiveness and transparency in service consumption and delivery performance.