HCC Amendment No. 4

This is Addendum No. 4 to an RFP issued by the Georgia Technology Authority (GTA) for Hosted Contact Center Services. The addendum, dated December 20, 2021, updates the procurement timeline for RFP No. 98000-HCC-0000005215. The RFP was released on July 12, 2021, with a bidder's conference held as posted to the Georgia Procurement Registry. Questions were due to GTA by July 27, 2021, at 12:00 PM EST, with answers posted to the Georgia Procurement Registry on or before August 6, 2021. RFP responses were due to GTA on August 27, 2021, at 12:00 PM EST. The award date was projected to be posted to the Georgia Procurement Registry on approximately June 30, 2022. GTA's primary objectives for this procurement include improving service delivery by ensuring quality and reliability, innovating and evolving service offerings with flexible capability to introduce services nimbly, and ensuring cost competitiveness and transparency through structured service offerings comparable to market rates with enterprise and agency visibility of consumption, costs, and service provider activities.

The addendum specifies that in the event of conflict between previously released information and the information contained in this addendum, the latter shall control. The Issuing Officer for this procurement is Towanda Cuthbert, who can be contacted at Procurement@gta.ga.gov. The GTA Procurement Management Office is located at 47 Trinity Avenue SW, Atlanta, GA 30303.