Attachment 2-A Pricing

This file is a Pricing Attachment (Attachment 2-A) for the Georgia Technology Authority's (GTA) Hosted Contact Center Services RFP (RFP NO. 98000-HCC-0000005215). The attachment serves as a template for service providers to submit enterprise-level pricing for hosted contact center services that will be offered to GTA customers across state agencies. Service providers must respond to the provided charge items and may propose additional, alternative, or optional charges clearly identified as such. The pricing template is organized into five sections: recurring monthly Service Charges (HCC Agent Seats, Quality Management Seats, Workforce Management seats, and Toll Free Services by minute); One-Time Charges for implementation costs (per seat and per contact center); Rate Card Charges for professional services including contact center consultants, professional trainers, and project managers (quoted hourly, weekly, and monthly); Equipment Charges for optional VoIP equipment including adapters and hard phones with associated maintenance costs; and a section for documenting all pricing assumptions with notation of those that impact charges.

GTA anticipates that service providers will include all equipment, software, licenses, and materials within the service offering, with optional equipment and professional services available at the provider's discretion. Individual agency agreements may negotiate pricing better than the enterprise rates provided in response to this RFP based on specific business needs and volumes. Service providers must save all submitted files using a consistent naming convention prefixed with their company acronym identifier and follow the standardized forms provided to ensure comparability across bidders. The structure enables GTA to achieve its procurement objectives of improving service delivery, innovating service offerings, and ensuring cost competitiveness and transparency across the enterprise.