2-A Pricing Financials

59 KB Posted

Attached to
Hosted Contact Center Services
Solicitation number
98000-HCC-0000005215
Issued by
Georgia

About this file

Written by GovTribe AI ·

This file is a pricing template attachment (Attachment 2-A/4-A) for the State of Georgia Technology Authority's (GTA) Hosted Contact Center Services Request for Proposal (RFP NO. 98000-HCC-0000005215). The document provides the standardized forms and instructions that service providers must use when submitting enterprise pricing for hosted contact center services. Service providers are required to complete five pricing sections: recurring monthly service charges (including HCC agent seats, quality management seats, workforce management seats, and toll-free services), one-time implementation charges (per seat and per contact center), rate card charges for professional services (contact center consultants, professional trainers, and project managers), optional equipment charges (VoIP adapters and hard phones with maintenance options), and detailed pricing assumptions. All submission files must be saved with the service provider's name identifier prefix and maintained consistently across all documents.

The pricing structure assumes an enterprise model where equipment, software, licenses, and materials are included in the service charges, with professional services treated as entirely optional. Service providers may propose alternative or optional charges in addition to the GTA-provided example charge items, which must be clearly identified as such. GTA anticipates that individual agency agreements may negotiate better pricing based on specific business needs, volumes, and competitive market conditions. The document emphasizes that service providers should detail all pricing assumptions and clearly annotate those that directly impact the charges quoted in the RFP response. This pricing attachment serves as the foundational document for establishing indicative enterprise rates that support GTA's stated objectives of improving service delivery, innovating service offerings, and ensuring cost competitiveness and transparency across the state enterprise and individual agencies.

Text of this file

Title Page

State of Georgia
Georgia Technology Authority

Hosted Contact Center

Attachment 2-A Pricing

Enterprise Pricing

Hosted Contact Center RFP
NO. 98000-HCC-0000005215

Service Provider Instructions

Service Provider Guidelines
This Attachment is for the Service Provider's use when responding to the RFP.
Attachment 4-A Pricing describes all the charges that GTA Customers might incur as part of using the Services described in Service Providers response to the RFP, including those services as detailed in Exhibit 2 SOW and Solution.
Service Provider Instructions
The Service Provider must save this file as the original filename prefixed with a Service Provider name identifier (i.e. “ABC HCC Att 4.1-B Pricing"), where “ABC” is an acronym identifying the Service Provider. All files submitted by the Service Provider must use the same identifier (e.g. only use ABC, not variations such as AB, AB&C, Abc, ABnC, etc.).

The charges detailed in this Attachment 4-A Pricing should be further described in Attachment 4-B Charges Definitions as to the Services and entitlements that a GTA Customer would have for having incurred the charge.

This Attachment shall be indicative of the Enterprise Pricing for the Services. GTA Customers may attempt to obtain better pricing based on their business needs, volumes and further competition; such pricing is contracted as part of the individual Agency Agreements.

GTA has provided example charge items in italics at the start of each form. Service Provider must respond and quote to those charge items currently listed. Service Provider may provide additional charge items, quote alternative charge items and propose optional charge items. Alternative charges and optional charges should be clearly identified as being either an alternative to the GTA examples or an optional charge GTA Customers may elect to incur.
Service Provider should use the forms in the following tabs to submit its Enterprise Pricing.
Tab Descriptions
1. Service Charges
This form is to be used to specify the enterprise and indicative pricing for recurring (monthly) charges for the Services.
2. One-Time Charges
This form is to be used to specify the enterprise and indicative pricing for one-time charges that might be incurred when implementing change within the Services.
3. Rate Card Charges
This form is to be used to specify rate card charges for professional services directly associated with the delivery of the Services. GTA expects that in most cases no professional services will be required for the use of the Services, and as such the use of these professional services should be entirely optional. Rates should be provided per hour, per week, and per month.
4. Equipment Charges
This form is to be used to specify charges for optional equipment. GTA assumes and desires a solution where all equipment, software, licenses and materials are included in the Services. However, if there is optional equipment that the Service Provider would like to highlight for GTA Customer potential use, that equipment should be identified here. Any equipment maintenance should also be identified.
5. Assumptions
This form is for the Service Provider to detail all assumptions used in pricing the Services. Service Provider will clearly annotate those assumptions which will impact the charges supplied in this RFP response.

1 - Service Charges Service Charges

Ref IDService ChargeUnit of MeasureRecurring PeriodCharge
1HCC Agent Seatsingle named agentmonthly
2HCC Quality Management Seatsingle named agentmonthly
3HCC Work Force Managementsingle named agentmonthly
4Toll Free Servicesper minutemonthly
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2 - One Time Charges One-Time Charges

Ref IDService ChargeUnit of MeasureRecurring PeriodCharge
1HCC Implementation per seatper seatone-time
2HCC Implementation per Contact Centerper HCCone-time
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3 - Rate Card Charges Rate Card Charges

Ref IDRate Card ChargeCharge
per hourCharge
per weekCharge

per month

1Contact Center Consultant
2Professional Trainer
3Project Manager
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4 - Equipment Charges Equipment Charges

Ref IDService ChargeUnit of MeasurePriceMaintenanceMaintenance Period
1VoIP Adapater (IAD)eachmonthly
2VoIP Hard Phoneeachannual
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5 - Assumptions

Service Provider Pricing Assumptions
Service Provider will provide all assumptions used in pricing the Services, notating those assumptions which impact price.
Ref IDPrice Impact (Y/N)Description
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Other files

File Type Posted
GTA Notice of Intent to Award —
Amendment No.3 —
Attachment A —
Attachment 3-A Service Level —
Attachment 2-A Pricing —
HCC RFP Instructions Hosted Co —
Attachment 3-B SL Def Rev. 2 —
Attachment 2-C-1 Solution Doc —
Amendment No 2 —
GTA_Notice of Award(NOA) —
HCC Amendment No. 4 —
Attachment 1-B Statement of W —
HCC Questions & Answers —
HCC Offerors Conference PPDeck —
HCC Offerors Conference —
Attachment 1-A Definitions —
Attachment B —
Attachment 2-C CPA —
Amendment Bidders Conference —
Client Reference Form Updated —
MSA_GTA_Direct —
Attachment 3-B SL Definitions —
Attachment 2-B Statement of Ex —
Attachment 3-A SL Matrix —
Show all 24

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