Amendment No.3

This is Addendum No. 3 to Request for Proposal No. 98000-HCC-0000005215 issued by the Georgia Technology Authority (GTA) Procurement Management Office on August 18, 2021, for Hosted Contact Center Services. The addendum serves to clarify and correct information in the original RFP by adding an additional question to the Question and Answer Sheet. The GTA intends to contract with hosted contact center services providers to implement and perform services designed to improve service delivery across the state enterprise and individual agencies while ensuring quality and reliability standards are met. The procurement objectives include innovating and evolving service offerings to allow flexible introduction of services, and structuring offerings to enable easy comparison to market services at market rates with visibility into consumption, cost, and service provider activities.

The addendum specifies that in the event of conflict between previously released information and the information contained in this addendum, the latter shall control. Prospective bidders are required to provide a signed acknowledgment of this addendum with their RFP response, and the original RFP response must also be signed in all proper places. Inquiries regarding the procurement should be directed to Towanda Cuthbert, GTA Issuing Officer, at Procurement@gta.ga.gov. No pricing terms, set-asides, incumbent information, or specific funding amounts are detailed in this addendum document.