Amendment Bidders Conference

178 KB Posted

Attached to
Hosted Contact Center Services
Solicitation number
98000-HCC-0000005215
Issued by
Georgia

About this file

This is an Amendment Bidders Conference notification for a Hosted Contact Center Services procurement issued by the Georgia Technology Authority (GTA) under Contract Number 98000-HCC-0000005215. The bidders conference is scheduled for Wednesday, July 21, 2021, at 1:00 PM EST and is optional for attendance. Participation is available via Zoom meeting or telephone conference lines, with connection details provided for both remote video access and dial-in options using AT&T teleconference services.

The procurement aims to contract with hosted contact center service providers to implement services that improve service delivery quality and reliability across the state enterprise and individual agencies, innovate and evolve service offerings with flexible capability to introduce services more nimbly, and ensure cost competitiveness and transparency through structured service comparisons to market rates and enterprise visibility of consumption, costs, and provider activities. No specific contract term, pricing terms, set-asides, or other financial details are included in this amendment notification.

Text of this file

AMENDMENT No. 1 TO 98000-HCC-0000005215

Events or Activity Date

Bidder’s/Offeror’s Conference Wednesday July 21, 2021, 1:00 PM EST (Attendance Optional)

Hi there, Towanda Cuthbert is inviting you to a scheduled Zoom meeting.

Join Zoom Meeting

Passw ord:

023870

Meetin g URL:

https://us02web.zoom.us/j/89980253456?pwd=TzBqUGpuNGNwajB2a3gyQ0NKNTlkdz 09&from=addon

Join by Telephone

Dial: USA 602 333 0032 USA 888 270 9936 (US Toll Free) Conference code: 390440 Find local AT&T Numbers:

https://www.teleconference.att.com/servlet/glbAccess?process=1&accessNumber=6023 330032&accessCode=390440 https://us02web.zoom.us/j/89980253456?pwd=TzBqUGpuNGNwajB2a3gyQ0NKNTlkdz09&from=addon https://us02web.zoom.us/j/89980253456?pwd=TzBqUGpuNGNwajB2a3gyQ0NKNTlkdz09&from=addon https://us02web.zoom.us/j/89980253456?pwd=TzBqUGpuNGNwajB2a3gyQ0NKNTlkdz09&from=addon https://www.teleconference.att.com/servlet/glbAccess?process=1&accessNumber=6023330032&accessCode=390440 https://www.teleconference.att.com/servlet/glbAccess?process=1&accessNumber=6023330032&accessCode=390440 http://zoom.us/

Other files

File Type Posted
HCC Offerors Conference —
Attachment 1-A Definitions —
Attachment B —
Attachment 2-C CPA —
Client Reference Form Updated —
MSA_GTA_Direct —
Attachment 3-B SL Definitions —
Attachment 2-B Statement of Ex —
Attachment 3-A SL Matrix —
Amendment No 2 —
GTA_Notice of Award(NOA) —
HCC Amendment No. 4 —
2-A Pricing Financials —
Attachment 1-B Statement of W —
HCC Questions & Answers —
HCC Offerors Conference PPDeck —
GTA Notice of Intent to Award —
Amendment No.3 —
Attachment A —
Attachment 3-A Service Level —
Attachment 2-A Pricing —
HCC RFP Instructions Hosted Co —
Attachment 3-B SL Def Rev. 2 —
Attachment 2-C-1 Solution Doc —
Show all 24

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