H9240019R0002-0002(20190426).pdf

H9240019R0002

KHDUMMY2018

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide Government responses to round tw o questions received before the deadline of 10:00am Eastern Time on 25-Apr-2019. As a result, the follow ing are updated: (1) Section C, PWS, paragraph 4.4.1.2 and formatting; (2) RFP Atch-6 Price Matrix; and (3) RFP Technical Exhibit (TE)-5, Skills-Quals. Additionally, Paragraph H.4 is added to Section H for clarity. Proposal due date and time remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 42

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 26-Apr-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X H9240019R0002

X 9B. DATED (SEE ITEM 11)

09-Apr-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

26-Apr-2019

CODE

HQ USSOCOM

SOF AT&L-KH

7701 TAMPA POINT BLVD

TAMPA FL 33621-5323

H92400 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

PWS Page 2

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been added by full text:

PWS, DATED 25APR2019

PERFORMANCE WORK STATEMENT (PWS)

UNITED STATES SPECIAL OPERATIONS COMMAND (USSOCOM)

WARRIOR CARE PROGRAM (WCP)

WARRIOR CARE GLOBAL SUPPORT (WCGS) SERVICES

25 April 2019

PART 1 - GENERAL

1. GENERAL: This non-personal service, performance-based requirement is to provide non-clinical case management support for Warrior Care Global Support (WCGS)-Services to United States Special Operations Command (USSOCOM) Warrior Care Program (WCP). The focus areas are in Recovery Care Coordination, Military Adaptive Sports, Benevolence, Career Transition, and Operations as it relates to the USSOCOM WCP.

This service, titled Warrior Care Global Support (WCGS) provides advocacy assistance services for Wounded, Ill, and Injured (WII) Special Operations Forces (SOF) service members, families/caregivers, and significant others, throughout all phases of the recovery process. The Government will not exercise any supervision or control over contractor and/or subcontractor personnel performing the services herein. Contractor and Subcontractor personnel shall be accountable solely to the Contractor who, in turn is responsible to the Government. The program will provide support services to the USSOCOM Enterprise:

• Headquarters, United States Special Operations Command (HQ USSOCOM);

• Component Commands include: Army Special Operations Command (USASOC); Naval Special Warfare

Command (NAVSOC); Air Force Special Operations Command (AFSOC); Marine Corps Forces Special Operations Command (MARSOC); and Joint Special Operations Command (JSOC); and

• Theater Special Operations Command (TSOC)s include: Special Operations Command Africa (SOCAFRICA); Special Operations Command Pacific (SOCPAC); Special Operations Command Korea (SOCKOR); Special Operations Command Europe (SOCEUR); Special Operations Command North (SOCNORTH); Special Operations Command South (SOCSOUTH); and Special Operations Command Central (SOCCENT).

1.1. Description of Services/Introduction. The contractor shall provide all support to the USSOCOM WCP as defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services.

The WCGS–Services requirement provides for assistance to SOF WII service members and their family/caregivers, throughout all phases of the recovery process. The USSOCOM WCP’s fundamental purpose is to assist in the rehabilitation and reintegration and/or transition of active duty WII SOF by executing a comprehensive program of support and assistance, including case management and coordination with adjacent Government agencies (e.g., Department of the Army, Department of the Navy, Department of the Air Force, Department of Veterans Affairs, Medical Boards, Social Security Administration, etc.); liaison with non-profit organizations and vocational rehabilitation concerns; and daily outreach and active communications with political and social alliances.

The Government will rely on the contractors’ responsiveness, resourcefulness and overall integration for the accomplishment of the USSOCOM WCP strategic and operational mission. The contractor shall perform to the standards in this PWS and subsequent polices, standard operating procedures and standards of practice as they are implemented by either reference or full-text. Recovering Service Members (RSMs) who are unable to return to duty receive assistance in transitioning to civilian life through USSOCOM WCP WCGS who will provide services for the transitioning SOF RSMs and their family members. This transition support includes connection to education

PWS Page 3 resources, employment opportunities, and other veteran services that aid in career and life goals outside of military service.

The contractor shall provide services to the USSOCOM WCP by providing non-clinical case management and advocate training support. The coordination of Recovering Service Member (RSM) and Family member/caregiver non-clinical case management services and advocate training services are vital and mandatory requirements.

Contractor shall provide such support to all SOF participants and their family/caregiver at USSOCOM’s Headquarters located at MacDill AFB, FL and within the four regional support locations identified as WCP East, WCP North, WCP West, and WCP South identified in Technical Exhibit (TE)-4.

1.2. Background. The National Defense Authorization Act for FY 2008 (Public Law 110-181, Title XVI) directed the Department of Defense (DoD) to improve the care, management, and transition of RSMs. In 2008, DoD Directive 5124.02 allowed for the establishment of the Office of Transition Policy Care and Coordination (TPCC).

In 2009, the Under Secretary of Defense (USD), Personnel and Readiness (P&R) Directive-Type Memorandum (DTM) 08-049 also established policy for the improvement to the care, management, and transition of RSMs as directed by Public Law 110-181 and in accordance with DoD Directive 5124.02. In October 2009, TPCC’s name was changed to Office of Wounded Warrior Care & Transition Policy (WWCTP) and remained aligned under USD (P&R). Also in 2009, USD (P&R) released Department of Defense Instruction (DoDI) 1300.24 establishing the Recovery Coordination Program (RCP) to provide program and policy oversight of DoD resources necessary to ensure uniform care and support for RSMs and their families when the RSM has been wounded or injured or has an illness that prevents him or her from providing that support. Now aligned under Office of the Deputy Assistant Secretary of Defense (ODASD) as Office of Warrior Care Policy, the office has undergone several organizational shifts, and still operates as a collaborative office working toward a common mission and vision. ODASD’s Office of Warrior Care Policy is committed to ensuring equitable, consistent, high-quality support, and service for wounded, ill, and injured (WII) Service members through effective outreach, interagency collaboration, policy, and program oversight. Supported individuals include Active, Guard and Reserve Service members as well as their families and caregivers. Today, ODASD’s Office of Warrior Care Policy provides oversight, resources, guidance, and assistance to each of the military Services’ Warrior Care Programs and initiatives.

USSOCOM’s WCP (formerly called “Care Coalition”) was formed to be a model advocacy program for SOF WII and their families to generate best possible outcomes. USSOCOM WCP has a smaller target population than service counterparts, yet the ratio of Recovering Service Members to the target population is larger. USSOCOM WCP’s primary goal is to provide non-medical advocacy and assistance to SOF WII RSMs and their families in their recovery, rehabilitation, and reintegration, or transition to civilian life. USSOCOM’s WCP is managed by Government personnel in order to meet the program’s desired end state which is to assist SOF RSMs in returning to duty while being operationally fit and mentally prepared.

1.3. Scope. The purpose of this requirement is to provide services to the USSOCOM WCP by providing the full-time personnel necessary to support the focus areas of Recovery Care Coordination, Military Adaptive Sports, Benevolence, Career Transition, and Operations as it relates to USSOCOM’s WCP. The SOF population is comprised of men and women of the United States Army, United States Air Force, United States Navy, and the United States Marine Corps veterans (active, reserve, and transitioned) and their family. The core targeted population for assistance services is approximately 15,000 enrolled participants. The WCGS team provides coordination on the provisions of non-clinical healthcare, social, financial, education and/or vocational services to clients, families, and significant others to enable them to navigate the processes associated with obtaining and effectively utilizing those services. The Recovery Care Coordinator (RCC), providing advocacy support to the RSM, educates the participant on resource utilization, planning and psychosocial aspects of navigating through the Comprehensive Recovery Plan (CRP) for healthcare and social services while rostering collaborative relationships to maximize the RSM's ability to make informed decisions about the services available and their care plans. The RCC assists the RSMs facing various levels of adverse or challenging life situations and achieving maximum benefits from both social and healthcare services.

1.3.1. The potential exists under this contract for an increase in the number of SOF WII and their family members that are eligible for the USSOCOM WCP; therefore, the contractor shall work with USSOCOM WCP leadership to assign/reassign contract personnel as necessary to ensure mission needs are met at each of the established locations provided in Technical Exhibit (TE-4).

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1.3.2. USSOCOM follows the RCC caseload ratio as currently outlined in DoDI 1300.24, serving a maximum of 40 cases with open CRP (with Frequency of Contact (FOC) equal to one-or-more contacts per quarter); actual number of open CRP cases assigned will depend on the acuity of the RSMs’ medical conditions and complexity of their non-medical needs. This number may be increased with appropriate waivers as per DoDI 1300.24. The caseload for inactive CRP cases do not count against the DoDI 1300.24 criteria and will vary. The Government may negotiate contract modification when open RCC caseload varies more than 15% to the requirements in accordance with DoDI 1300.24.

1.3.3. The contractor shall facilitate the USSOCOM WCP’s mission to provide responsive, comprehensive, standardized, and coordinated services to enrolled participants. Exceptional facilitation would provide timely, effective and accurate screening, assessment, planning, implementation, coordination, monitoring, and evaluation in accordance with regulations and policies that is professional, compliant, responsive and flexible to the USSOCOM WCP mission, while attending to the intent of this PWS as well as the tasks and measures. Exceptional facilitation also includes first-hand familiarity with supported organizations within the USSOCOM enterprise, which ensures coordinated holistic approaches to reintegration for RSMs into their home units and teams.

1.3.4. Contractor personnel may be required to produce information papers, reports or presentations related to their specific area of subject matter expertise for publication on webpages or periodicals; and/or presentation at Government sponsored meetings, conferences, and symposia. All data and materials produced under the performance of this contract shall be the property of the US Government as provided for in the relevant contract clauses. Information generated through actions in support of this contract shall not be utilized by the Contractor in any forum outside of the requirements of this PWS without express written permission from the Contracting Officer (KO). The Contractor shall provide written justification to the KO requesting the release of information outside of this contract not less than 30 days prior to expected release date. The request shall include type of information to be released, intended audience, and methods to be used in safeguarding Government and protected personal information.

1.4. Objectives. To provide comprehensive, non-clinical advocate case management services to SOF WII who qualify and are enrolled in the USSOCOM WCP. Personnel providing advocacy services serve as the experts in helping the Service Members/Veterans and Families/Caregivers to navigate the systems designed and created to support SOF WII on their journey down their path to independence. Personnel providing advocacy services provide:

Non-clinical case management, benevolence and outreach coordination, benefit advisement, specialty services, life coaching, and career/educational coordination/advisement. Supported individuals include Active, Guard and Reserve Service members as well as their families and caregivers. Non-clinical case management shall:

• promote quality, safe and cost-effective care.

• promote the use of available resources to achieve the best possible outcome.

• facilitate appropriate access to care to restore the RSM.

1.5. Imperatives. Success in this effort directly depends on the following essential elements to any approach in execution:

• STABILITY. The contractor shall implement a management approach, with policies and procedures that ensure continuity of operations via proven methods to retain/maintain/develop the workforce, relationships with stakeholders, and institutional knowledge pertinent to Tactics Techniques Procedures (TTP) in support of (ISO) WII.

• AGILITY. The contractor shall be capable of adjustments, within limits of the contract, to accommodate changes in the populations of WII and related persons at each of the nodes in the SOF enterprise.

• REACH. The contractor shall provide a capability to logistically deploy, employ, and sustain a globally dispersed workforce; as well as an ability to reach out to and sustain interfaces with multiple relevant agencies and organizations.

1.6. General Information. The contractor shall provide specific expertise described below to plan, coordinate, and assist in the execution of responsive, comprehensive, standardized, and coordinated functions supporting USSOCOM's WCP, including unclassified, collateral, Sensitive Compartmented Information (SCI) and special access mission sets.

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1.7. Quality Control. The contractor shall have an established effective quality control program to ensure services are performed in accordance with contract requirements. The contractor’s quality control program is the means by which it ensures that work performed complies with the requirement of the contract. The contractor shall develop and implement a comprehensive written Quality Control Plan (QCP) specific to this contract that addresses processes and procedures implemented to ensure performance meets all requirements of the contract. Within 30 calendar days of contract award, the contractor shall submit its comprehensive written QCP to the KO for review.

Any changes to the QCP during the contract shall be submitted to the KO for approval within five working days of the proposed change. The QCP shall contain as a minimum:

• Contract and contract number;

• Description of processes and controls used to verify acceptable performance;

• Contractor developed metrics used to verify performance level of each contract objective;

• The metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the % or reportable outcome; and

• The contract objectives, associated standards, metrics, and quantitative values for each metric shall be reported in the monthly status report (MSR) that clearly identifies the monthly performance level against each contract objectives.

1.8. Quality Assurance. The Government will evaluate the contractor’s performance under this contract in accordance with the quality assurance surveillance plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.9. Federal Holidays. In general, contractor employees are not required to perform services on United States (US) federal holidays, nor will Government facilities operate during these yearly approved days. Any of the US federal holidays falling on a Saturday will be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday. US federal holidays generally include:

• New Year’s Day (1st day in January)

• Martin Luther King, Jr.’s Birthday (3rd Monday of January)

• Presidents Day (3rd Monday of February)

• Memorial Day (Last Monday of May)

• Independence Day (4th day in July)

• Labor Day (1st Monday of September)

• Columbus Day (2nd Monday of October)

• Veterans Day (11th day of November)

• Thanksgiving Day (4th Thursday of November)

• Christmas Day (25th day of December)

• Any day designated as a federal holiday by the President of the United States

1.10. Hours of Operation. Normal workdays are Monday through Friday except US Federal Holidays, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Core business hours are from 0900 to 1500 daily, local time, with a 30-60 minute lunch break. Contractors and Government representatives shall establish 8-hour workday schedules that require Contractor personnel to be present during core business hours.

1.11. Given the uniqueness of the required tasks, occasionally contractor personnel may be required to work outside of normal office hours or holidays to accommodate open caseload requirements or travel as approved by the Contracting Officer Representative (COR).

1.12. Surge Support. Surge capability may be required to support operational requirements at some location (i.e., catastrophic event). All instances must be coordinated and approved in writing in advance by the Task Manager and the COR. Contractors performing services under this contract shall comply with all reporting requirements including the utilization of their services and time worked. Failure to comply with Government directed reporting requirements shall be grounds for removal as determined by the KO. This is critical to ensuring an accurate expenditure of labor hours is reported by the Prime to the Government each month.

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1.13. Place of Performance. The contractor shall perform services under this contract at Government facilities to include USSOCOM’s Headquarters located at MacDill Air Force Base (AFB), Florida (FL) and within the four regional support locations identified as WCP East, WCP North, WCP West, and WCP South, including the locations delineated in TE-4. Locations are subject to change based on program requirements. If future performance locations are identified where Government facilities are unavailable, contractor personnel may be authorized to perform at remote operation locations with written KO approval. Once Government facilities become available, the contractor shall work at the available Government facilities and shall no longer be permitted to perform at remote operation locations. Contractor personnel performing services where Government facilities are not available shall meet with the RSM in a public location.

1.14. Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.15. Contracting Officer Technical Representative (COTR). The COTR will be identified by separate letter.

A letter of designation issued to the COTR, a copy of which is sent to the KO and contractor, states the responsibilities and limitations of the COTR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COTR is not authorized to change any of the terms and conditions of the resulting order.

1.16. Non-Disclosure Agreements (NDAs). Due to the nature of the work to be performed under this contract, contractor personnel will have access to Personally Identifiable Information (PII), Protected Health Information (PHI), USSOCOM and unit level processes and procedures, and information for official use only. Therefore, all contractor personnel shall be required to provide a signed NDA to the Government, and comply with applicable Federal Information Laws. This NDA shall cover not only their period of performance on contract, but will prohibit them from disclosing any information learned through their work on this contract in its entirety. The Government shall provide each contractor with the NDA to sign at time of hire, and will maintain the signed NDAs for record.

1.17. Security Requirements. Personnel security clearances (PCLs) must be verifiable in the Joint Personnel Adjudication System (JPAS). Facility Clearances (FCLs) must be verifiable in the Electronic Facility Clearance System (e-FCL).

1.17.1. Contract Security Classification Specification. Security will be in accordance with the attached DD254.

The contractor team individual(s) supporting the contract will be cleared at the TOP SECRET or SECRET (see TE-4 for position specific clearance & read-on requirements) level at the start of the task. At the discretion of the government, selected individuals supporting this task order will require access to Special Access Program (SAP) information. Access to SAP information requires the requisite security clearance based on a security investigation with a date less than 5 years old and requires employees to undergo additional personnel security screening meeting the DoD SAP-accessing directives and policies. Contractors will require access to SCI, North Atlantic Treaty Organization (NATO) and Alternative Compensatory Control Measures (ACCM) materiel in performance of this effort. Contractor will require access to Non-Classified Internet Protocol Router Network (NIPRNET)/ Secret Internet Protocol Router Network (SIPRNET)/JSOC Information Automated Network (JIANT) computer systems only at Government facilities. Select locations require the use of Commercial Solutions for Classified (CSfC) Mobile Devices in performance of this effort (see DD254 for location requirements). The contractor will not be authorized to courier classified information.

1.17.2. Safeguarding Requirements. The Contractor shall ensure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting Government property, and for the security of automated and non-automated management information systems and data are fulfilled. The Contractor's management system shall prevent unauthorized disclosure of classified and sensitive

PWS Page 7 unclassified information. The Government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

1.17.3. Security Management Support. The Contractor shall provide security management support. Typical efforts include, but are not limited to, performing classified document control functions, classified material inventories, program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases.

1.17.4. Security Related Functions. When no Government employee or military member is available the contractor will be required to conduct security related functions (traditionally considered inherently Governmental functions) such as opening/closing of security containers, end-of-day checks for processing and safeguarding classified information/material, and arming/de-arming USSOCOM Buildings and Rooms at MacDill AFB, FL as identified in the DD254. The Government will provide appropriate training and related Standard Operating Procedures and processes to perform security related functions. In the event that the contractor fails to properly conduct these responsibilities and a security violation/incident occurs, the Government will have the option to take action against the company in accordance with (IAW) U.S. law. In addition, the company will be responsible for reviewing preliminary inquiry reports for any security violation/incident for which an employee is found culpable and provide a written response to the Government Contracting Agency (GCA) and Organizational Security Manager for actions taken against the employee.

1.17.5. Commercial Solutions for Classified (CSfC) Mobile Devices. Contractors requiring the use of the CSfC Mobile Devices for use outside of secure Government and/or contractor facilities will submit a USSOCOM IMT 33, CSfC Device User Agreement and Hand Receipt, and Director, HQ Directorate/Special Staff endorsed Authorization of Issuance Memorandum to HQ USSOCOM Industrial Security. As acknowledged on the Use Agreement, contractor will ensure safeguarding measures are adhered to and necessary privacy is available to eliminate the possibility of compromise of classified information. Any misuse of the device outside of mission purposes or security incidents associated with or involving the device, may result in contractor's termination of access or subject the contractor to appropriate disciplinary or criminal action.

1.17.6. Key Control. The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized personnel.

NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan (QCP). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the contracting officer.

1.17.6.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due to the contractor.

1.17.6.2. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.17.7. Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall notify the Government when personnel depart so that locks may be changed. These procedures shall be included in the Contractor’s QCP.

1.17.8. Installation/Facility Access and General Protection. The contractor and all associated subcontractor(s) personnel shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall provide all information required for background checks to

PWS Page 8 meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall comply with all personal identity verification requirements as directed by DOD, WCP and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.17.9. Common Access Card (CAC). Contractor employees that require access to government systems in order to perform services under this contract shall obtain a CAC. Proof of employment and security clearance/favorable background check is required before an identification (ID) CAC will be issued authorizing access to the Installation and government computer systems. CACs may not be issued to Contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Associate Sponsorship System (TASS) formerly called “Contractor Verification System (CVS)” was developed as a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into TASS, the contractor's data must be resident in an authorized source database.

1.17.9.1. The Joint Personnel Adjudication System (JPAS) is the authoritative source. The contractor's Facility Security Office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued. Contractors without JPAS accounts may request accounts by following the instructions provided in the Frequently Asked Questions (FAQ) topic "How do I get a JPAS account (Industry Users)?" found on the JPAS website, https://jpas.dsis.dod.mil/faq-gen.html. Personnel eligible for a CAC who are not in JPAS (i.e., certain contractor employees, Foreign Nationals, and DoD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished IAW FIPS 201.

1.17.9.2. Contractors must return the government credential to the TASS Trusted Agent as soon as one of the following occurs, unless otherwise determined by the service or agency:

• When credential is no longer needed for contract performance

• Upon completion of employment

• Upon contract completion or termination

1.17.9.3. Access to systems containing PII. The contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DOD Directive 5400.11 “Department of Defense Privacy Program” and DOD 5400.11-R, Department of Defense Privacy Program.

1.17.9.4. Systems Access. When requested by the government, the contractor shall provide access to and information regarding the systems that the contractor operates or maintains on behalf of the government under this contract.

1.17.9.5. Systems Security. The contractor shall encrypt all contractor-owned laptops or other portable media storage devices that process or store PII, in accordance with National Institute of Standards and Technology (NIST) Federal Information Processing Standard (FIPS) 140-2 (or successor). The contractor shall require FIPS 140-2 (or successor) encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.17.9.6. Data Security. The contractor, unless otherwise authorized by the government, shall limit access to PII/PHI to those employees and Subcontractors who require the information in order to perform their official duties under this contract. The contractor, contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of contract performance, when PII/PHI is no longer needed or required to be retained under applicable government records retention policies, the contractor shall coordinate with the contracting officer to either turn over the PII to the government, or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use PII obtained under this contract for purposes of the contract, and shall not collect or use such information for any other purpose without the prior written approval of the contracting officer. At expiration or termination of this contract, the contractor shall coordinate with the contracting officer to either turn over all PII managed under the contract that is in its possession to the government or successor contractor, or if the government so directs, destroy the PII.

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1.17.9.7. Data Breach Response and Notification. The contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009, ALARCT 050/2009, DOD 5400.11-R, and any amendments and the Health Insurance Portability and Accountability Act of 1996. The contractor or its subcontractor(s) shall immediately notify the COTR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual who’s PII has been or possibly has been breached. In addition, the contractor or its Subcontractor shall provide the COTR with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the government or promptly thereafter as information becomes available. The government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the government will determine if the contractor shall make the required notification. If the contractor is to notify the impacted population, it shall submit the notification letters to the COTR for review and approval.

1.17.9.8. Communications Security (COMSEC). All communications with DOD organizations are subject to COMSEC review. The contractor shall be aware that telephone communications, and information technology (IT) networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall be aware of, and abide by, all government regulations concerning the authorized use of the government’s computer network (i.e.: viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.17.10. Training Requirements. The Contactor shall provide fully trained and experienced personnel required for performance under this contract. . The contractor shall ensure that contractor personnel complete all mandatory annual training requirements required by the Government and required in order to maintain access to pertinent Government systems (i.e. Cyber Awareness, Anti-Terrorism (AT) Level 1,Operations Security (OPSEC), Social Networking, Green Dot, etc.); and as stated in Para 4.2 below. The contractor shall maintain copies of all training certificates and confirm completion as part of the Monthly Status Report; those training certificates identified as inspection items by OSD Office of Warrior Care Policy, DoDI 1300.24, and other applicable policies shall be provided to the Recovery Care Coordinator – Training Coordinator (RCC-TC) and maintained on site at WCP Headquarters (HQ). Also, a by-name roster of attendees and training agenda shall be provided with the Monthly Status Report on a quarterly basis for USSOCOM WCP’s submission to DoD Office of Warrior Care Policy.

1.18. Qualifications. The contactor is responsible for ensuring all personnel meet the qualifications listed in Technical Exhibit (TE-5) – Skills and Qualifications. The contractor is responsible for ensuring all personnel are assigned and embedded in the support locations identified in TE-4, with the current DoD clearance level specified by TE-4, at day one of the Period of Performance.

1.18.1. The following two (2) personnel are considered key personnel:

(1) Senior (Mid-Tier), Recovery Care Coordinator – Task Manager

(2) Senior (Mid-Tier), Recovery Care Coordinator – Quality Control Specialist

1.18.2. In addition to key personnel there are positions that have been assessed as “critical” to ensuring mission success either by virtue of the position and continuity of operations. The “critical” positions are identified in TE-4 and must be filled in accordance with PRS.

1.18.3. The contractor shall utilize and interpret information necessary to evaluate how to best support the RSM and family through the entire spectrum of care management, recovery, and transition services.

1.18.4. The contractor shall communicate and coordinate closely with the RSM and family utilizing exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements.

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1.18.5. The contractor shall have familiarity with Military Systems/protocols, specifically as they relate to RSMs, their families and caregivers, and the Recovery Care Team (RCT).

1.18.6. The contractor shall include personnel in RCC teams that are credible former members of the supported organization(s), identified in Column D of TE-4. The purpose of this requirement is to ensure the program’s access to supported organization’s leadership for direct feedback and issue resolution, and to ensure necessary insight and understanding in support of reintegration challenges and other unit-peculiar methods and concerns.

1.19. Post Award Meeting. The contractor shall conduct a project kickoff meeting within seven calendar days of the contract award. Contractor shall provide orientation, milestone schedule, review cycles, and shall discuss administrative matters. Meeting will be held on site at USSOCOM, 7701 Tampa Point Blvd, MacDill AFB, FL 33621 or via teleconference with the KO, COR, and COTR and other Government personnel, as deemed appropriate. The purpose of this meeting is to achieve a clear and mutual understanding of all contract requirements, and identify and resolve any potential problems. This meeting is not a substitute for the contractor’s full understanding of the work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to award.

1.20. Periodic Progress Meetings. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. Meetings shall be conducted on site at USSOCOM, 7701 Tampa Point Blvd, MacDill AFB, FL 33621 or via teleconference. At these meetings, the COR will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.21. Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials in accordance with DoD guidance. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products and that contractor participation is appropriately disclosed. Contractor personnel are required to obtain and wear the appropriate DoD/DA building badge (DA Form 1466) while in the performance of this contract.

1.22. Other Direct Costs (ODC). The Government will reimburse the contractor for actual travel costs and expenses associated with training locations/materials, as identified in the paragraphs below. Costs for printing are not allowable under this contract. The contractor shall not exceed reimbursable amount established in ODC Contract Line Item Numbers (CLINs). The contractor shall submit request for approval of reimbursable ODCs to the COR prior to travel Technical Exhibit 6 (TE-6). The request for approval shall include at least three quotes for the items being procured (other than travel). The contractor shall submit with invoices copies of receipts or any other documents necessary to ascertain the validity of other direct costs invoiced against this contract. Travel invoices shall clearly itemize costs for Transportation, rental vehicle, fuel, hotel, and miscellaneous expenses.

1.22.1. Contractor Travel. The contractor shall arrange individual contractor employee travel. The Government will reimburse the contractor for all COR approved travel in accordance with Federal Acquisition Regulation (FAR) 31.205-46, travel costs. Profit on travel is not allowed under this contract. Travel that is not approved IAW TE-6 by the COR or KO will not be reimbursed and will be at the contractor’s expense.

1.22.2. The contractor may be required to travel within both Continental United States (CONUS) and Outside Continental United StatesOCONUS. The Contractor’s request for travel shall be in writing and contain the dates, locations, and estimated costs of the travel and shall be pre-approved in writing by Task Manager and the COR.

Personnel may be deployed to OCONUS locations; therefore, the COR must also approve all OCONUS travel in advance through the Synchronized Pre-Deployment and Operational Tracker (SPOT) system.

1.22.3. Local Travel. Training, meetings, and other requirements may require travel for attendance. Local travel reimbursement shall be included in the Fully Burdened Labor Rate (FBLR). The Joint Travel Regulations define local travel as travel within a fifty (50) mile radius of the Government location for which services are being provided.

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1.22.4. Long-Distance (Non-Local) Travel. Travel requests shall be sent to the COR for approval no later than two weeks prior to the required travel. The contractor shall utilize the Travel Approval Form provided as TE-6.

Requests for travel shall include all estimated travel costs to include; per diem rate, lodging, air fare, rental car, and any other miscellaneous expenses. The contractor shall provide receipts for all lodging, rental cars, mileage, and any miscellaneous expenses exceeding $75.00 with the next due invoice after travel is completed. Travel requirements submitted less than 2 weeks prior to travel will be reviewed on a case by case basis to determine if approval is warranted.

1.22.5. Pending Government approval of SOFA status of the contract and positions, the Government will reimburse the contractor for actual costs associated with positions in Germany if the position is not covered under Status of Forces Agreement (SOFA).

1.23. Data Rights. All documents and deliverables produced under this contract shall be Government owned with all rights and privileges of ownership/copyright belonging exclusively to the Government. The contractor shall not use, disclose, or reproduce any of the data created for and provided to the Government. The contractor shall provide all current and historical data upon completion of the contract. The plan to provide this data will be included in the contractor’s phase-out transition plan.

1.24. Transition. The contractor shall develop a transition plan for the phase-in of contractor performance to the level required and within the time allowed under the terms of this contract starting from time of award and ending no later than 30 days after contract start. The contractor’s transition plan for phase-in shall be included as an exhibit in contract award. The following details are provided and shall be considered and used in the contractor’s transition process.

1.24.1. Phase-in. The contractor shall develop comprehensive procedures for the phase-in of contractor performance to the level prescribed and within the time allowed under the terms of this requirement. The phase-in period is defined as 30 days prior to the period of performance start. During the phase-in period, the contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this contract. The contractor shall take all actions necessary for a smooth transition of contracted operations. The contractor’s transition plan shall be incorporated at an attachment following contract award. During the phase-in period, the contractor shall as a minimum:

• Recruit, hire and train necessary personnel;

• Obtain all required certifications and clearances, including personnel security clearances;

• Develop and submit any required deliverable(s);

• Designate a Task Manager; and

• Obtain proper approvals to perform services OCONUS

1.24.2. It is the intent of the Government to award this effort in order to allot time for transition activities related to the OCONUS positions (i.e., Troop Care Status Accreditation (TCSA), Visas, etc.) as well as the recruitment activities should any new positions (not currently included in TE-4) be incorporated upon award. During the contract phase-in period, the contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract. Therefore, the contractor should be completely established, have all processes/plans in place, including recruitment of all personnel, obtaining all required certifications, personnel security clearances, etc. as required and be fully prepared to assume full responsibility for all positions outlined within PWS (TE-4 on day one of the period of performance. Further, the contractor will be required to provide bi-weekly updates of transition and attendance at post-award meetings as required.