03192019_IndustryDay_WCP-WCGS_(redacted).pdf

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Presented by:

UNCLASSIFIED//FOUO

SPECIAL OPERATIONS FORCES ACQUISITION, TECHNOLOGY, & LOGISTICS

Trusted Experts

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Presented by:

UNCLASSIFIED//FOUO

SPECIAL OPERATIONS FORCES ACQUISITION, TECHNOLOGY, & LOGISTICS

Trusted Experts

USSOCOM Warrior Care Program (WCP) – Warrior Care Global Support (WCGS) Services (H9240019R0002) Industry Day, 19 March 2019

Program Executive Office – Services United States Special Operations Command

• Relay the Warrior Care Program's (WCP) Mission, the Warrior Care Global Support (WCGS) Services Strategy, scope of contract requirements, and draft acquisition strategy to our Industry partners via briefing to ensure the intent of our requirement is clearly understood

• Conduct an informational brief with Industry in an effort to receive input regarding all areas of the current strategy as outlined within the FBO Notice posted 21 February 2019.

• Receive additional written Question and Comments on the draft RFP (PWS and attachments) not later than 28 March 2019 @ 11:00am.

Industry Day Purpose

0830 – 0930 Check-in / VTC Checks 0930 – 0940 Welcome Remarks & Team Introductions 0940 – 1030 Warrior Care Program Overview 1030 – 1040 Break 1040 – 1100 Solicitation Overview

- Round 1 Questions & Answers included 1100 – 1110 Key Milestone Dates 1110 – 1115 Wrap-up

* Encourage submitting questions via email according to the Draft RFP.

Responses to any questions asked during Industry Day will be posted to www.fbo.gov.

Agenda

• SOF AT&L

− Mr. Theodore Koufas – Program Executive Officer, Services − Mr. Pete Coffey – Deputy PEO − Ms. Shannon Greany – Program Manager − Ms. Ashley Farrier – Chief, Headquarters & Services Support Division − Ms. Carrie Eastburn – Contracting Officer − Ms. Janet Cubas – Contract Specialist

• Warrior Care Program (WCP) − COL Cary Harbaugh – Director − Mr. H. Kelly Ammerman – Deputy, Director − Mr. Diego Esguerra – Resource Manager

Introduct ion/Welcome (Names Redacted)

“They made a promise to us when they joined, whatever Service they joined, and then they made another promise to us when they came in as Special Operations and we're making a promise to them, that we're going to be with them for the rest of their lives if anything happens to them and we're going to help take care of their families as well.”

-Quote from USSOCOM Commander at Care Coalition founding in 2005

• 2005: Established to fill care gaps and provide lifetime advocacy

• 2013: National Defense Authorization Act recognized Care Coalition (CC) as one of five DoD Warrior Care Programs (WCPs) providing collaborative cross-service and interagency warrior care

• Provide Special Operations Forces (SOF) Wounded, Ill, and Injured (WII) Service Members (SMs) and families lifetime advocacy after life altering trauma or illness, enhancing SM quality of life and strengthening SOF readiness

• Care Coalition leverages:

Military health care system and TRICARE network DoD programs Federal programs Community-based initiatives

Primary Objective

RECOVERY

(Inpatient)

REHABILITATION

(Outpatient)

REINTEGRATION

(RTD or COAD)

TRANSITION

(IDES thru Vet)

Lines of Operation

Main Effort:

• Recovery Care Center (LNOs and RCCs)

Supporting Efforts:

• Benevolent Support Section

• Military Adaptive Sports Section

• Career Transition Section

Lines of Effort

% of Total Active Duty Personnel Enrolled in DoD Warrior Care Programs

Air Force US SOCOM Navy Army Marines Wounded, Ill, Injured

% OF TOTAL POPULATION

ENROLLED IN WCP’S

SOCOM Air Force Army Marines Navy

SOCOM Retains 74% vs DoD Service average of 10%

• Older than conventional military: 29 for enlisted, 34 for officers

• Married, 2 children

• 8 years conventional forces

• Extensive education builds effective strategic thinkers, ambassadors

• Exceptional physical skill, endurance

• Graduated multiple advanced tactical schools

• 2+ years of specialized training to be mission-ready

• Extensive language, cultural training promotes effectiveness in diverse operating environments

“Humans Are More Important Than Hardware”

AIR

FORCE

10%

MARINE

CORPS

7%

ARMY

70%

NAVY

13%

Distribution by Component

**NOTE** If a SM has one day on AD in a year, they are counted on active duty for that year.

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Veteran Active Duty

Currently support 15,354 wounded, ill or injured; 1,607 of those are family members

WCP East (Bragg)

UNITS SUPPORTED

USASOC HQ USASFC HQ 3rd SFG (A) 4TH MISOC (A) 5th SFG (A) 95th CAB (A) 528th SBSO (A) SMUs

USAJFKSWCS (A) AFSOC

1/160th SOAR 160th SOAR HQ 2/160th SOAR

WCP West (Coronado)

UNITS SUPPORTED

NSW HQ NSW GRP 1,3

NSW GRP 11 SOCPAC

SAMMC 10th SFG (A) Cannon AFB Stuttgart GE 2/75th Ranger BN SOCNORTH 1st SFG (A) SOCKOR 4/160TH SOAR 19th SFG 1st MRB 1st MRSB

Germany

WCP North (Tidewater)

UNITS SUPPORTED

LRMC DEVGRP

NSW GRP 2 NSW GRP 4

NCR SOCAFRICA

SOCEUR NSWU 2

WRNMMC 2nd MRB MARSOC HQ 3rd MRB MRSG MRTC 2nd MRSB 3rd MRSB

UNITS SUPPORTED

7TH SFG AFSOC Hurlburt & 24 STS 75TH Ranger Regiment 1/75th & 3/75th Ranger BN 3/160th SOAR 20th NG SFG

SOCSOUTH SOUTHCOM

WCP South (Hurlburt)

WCP Presence

SOCPAC

NAVSOC/MARSOC WEST

CANNON

JBLM

CAMPBELL

CARSON

STENNIS

BAMC

MARSOC EAST

BRAGG

NAVSOC EAST/TIDEWATER

AFSOC

SOCEUR/SOCAFRICA/LRMC

SOCOM HQ SOCSOUTH

HUNTER

NCR/WRNMMC

BENNIG

SOCSOUTH

Homestead AB, FL

SOCKOR

Camp Kim, Seoul, Korea

SOCNORTH

Colorado Springs, CO

WCP

SOCEUR

Stuttgart, Germany

WCP

SOCCENT

MacDill AFB, FL

WCP

SOCPAC

Camp Smith, Hawaii

WCP

SOCAFRICA

Stuttgart, Germany

WCP

USSOCOM Theater Special Operation Commands (TSOC)

Total: 74,643

USSOCOM HQ

Tampa, FL

WCP

US Army Special Operations Command

(USASOC)

Fort Bragg, NC

SPECIAL FORCES

RANGERS

SOF AVIATION

MILITARY

INFORMATION

SUPPORT OPERATIONS

CIVIL AFFAIRS

JFK SPECIAL

WARFARE CENTER

WCP

Air Force Special Operations

Command (AFSOC) Hurlburt AFB, FL

AVIATION - FIXED

WING & VERTICAL

LIFT SPECIAL

TACTICS

AVIATION FID

ISR/PED

AIR FORCE SPECIAL

OPERATIONS

SCHOOL

WCP

Joint Special Operations

Command (JSOC) Fort Bragg, NC

JOINT STANDING

DEVELOPMENT,

TRAINING AND

EXERCISES

WCP

Naval Special Warfare Command

(NAVSPECWARCOM)

NAB Coronado, CA

SEAL TEAMS

SPECIAL BOAT TEAMS

SEAL DELIVERY

VEHICLE TEAMS

NAVAL SPECIAL

WARFARE CENTER

WCP

Marine Corps Special Operations

Command (MARSOC) Camp Lejuene, NC

MARSOC HQ

MARINE RAIDER

REGIMENT

MARINE RAIDER

SUPPORT GROUP

MARINE SPECIAL

OPS SCHOOL

WCP

• Methods for WII inclusion into the WCP Casualty report – direct entry and advocate / LNO assignment Identified at point of injury or in-transit – Afghanistan, Germany, Walter Reed, etc.

Referred by

• Requires unit / individual education down to tactical level about WCP capabilities!

USSOCOM WCP

(Care Coalition)

Friends, Peers, Spouses Unit

Self

Medical

Special Operations Forces (SOF) or Recovery Care Coordinator (RCC) background… or both!

• SOF leadership, especially at BN/BDE or Command Sergeant Major level, provides capabilities to quickly identify problems, determine where the problem resides, and develop a comprehensive solution

• SOF service allows for natural vetting at the units in which they embed, along with immediate credibility with SOF individuals; allows for natural development of rapport necessary to properly assist SOF Service Members

• The qualifications required will provide the element of credibility with the force right out of the gate via demonstrated competence; coupled with SOF vetting or integration through a vetted member, rapport development can be successful

Care Ombudsman

Hospital Social Worker

Patient Transportation Office

TBI

Case

Manager

Medicare

Social Security

Non Profit Organizations

TBI

Screeners

Vet Center Representative

Service Programs

Service Personnel Representative

TRICARE

PEBLO

Soldier Family Assistance Center

U

SSO

CO

M

W arrior Care Program

(W

CP)

Unit Representative

Hospital Wellness Coordinator

Amputee Case Manager

VSO

Medicaid

Physician

PT/OT

VA Hospital Liaison

DoD/VA Liaison

Recovery Care

Coordinator

DFAS

DVBIC

Hospital Mentor

Federal Recovery

Coordinator

Nurse

Burn Case Manager

Unit

Family

WII

Service Member

CAREER DAILY LIVING FAMILY FINANCES HEALTH LEGAL MILITARY SPIRITUALITY

Career One stop Certifications

Assistive Technology Caregiver Support Benefits Counseling (VBA) Authoritative Healthcare Documents

Benevolent Request ADME (Active Duty Medical

Chaplain and Religious Services

Career Counseling Auto Grant Death Disability Comp (Short/Long-Term) Behavioral Health Citizenship IDES Counseling DANTES Automobile Adaptive

Equipment Dependent Care Emergency Financial Relief

Resources Complementary Alternative Medicine / Integrative Medicine

Civilian Court COAD/COAR or Active Reserve

Other

DD FORM 2648 Section IV (Employment Assistance)

Clothing Allowance DIC (Dependency and Indemnity Compensation)

Federal and State Income Tax Dental Care Conservatorship (Property)

Extension Retreats

E2I (Education and Employment Initiative)

Communication and Translation

Family Assistance Fiduciary Hearing/Audiology Family Court Awards and Decorations Support Groups

Employment Community Re-integration Family Medical Leave Act Financial Counseling and Plan Vision Guardianship Line of Duty

Federal Student Aid Programs

Computer Assistance Program

Family Self-Care (Personal Well-Being)

HAP (Home Owners’ Assistance Program)

In-Patient Care Military Court Military and Personal Belongings

Fellowship Driving Status INCAP Pay (Incapacitation Pay)

Health Insurance LC Checklist PDA Appeals MRP2 (Medical Retention Program)

Licensure / Certification / Security Clearances

Emergency and Disaster Planning

Respite Care Life Insurance Medicare Power of Attorney (Non- Medical POA)

Other Military Considerations

Occupational Information Network

Home Care Services SBP (Survival Benefits Program)

Military Combat Specialty Pay &

PAC

Medical Care Management Soldiers Counsel Profile

TAP Briefing (Transition Assistance Program)

Housing (Permanent) Spouse/Family Orders (Lodging, Meals, etc.)

Military Pay Nutrition Veteran's Court Retirement & Separation

State Specific Education Programs

Housing Adaptation

(SAH/SHA/HISA)

VA Clothing Allowance Non-Medical Financial Issues Other Veterans Service Organizations (VSO)

Transition Assistance Advisors

Resume Independent Living Other Other Pain Care Other Promotions Transfer of Education Benefits (9-11 GI Bill)

Self-Care (Personal Well Being)

Property Taxes PDHA/PDHRA Service Member Orders

Troops to Teacher Transportation SCAADL Prosthetic Equipment and DME Other

Vocational Rehabilitation and Employment

VA Caregiver Program Transition from Military to VA Compensation

Rec Therapy / Adaptive Sports / Reconditioning

Other Gender Specific Social Security Benefits Rehabilitation

Other TSGLI Spinal Cord Injuries/Disorders Care Unemployment Compensation Surgery

Vet's Comp/Pension & VA Claims (Not IDES)

Therapy and Service Dogs

Transition to VA Healthcare

Traumatic Brain Injury Care (TBI)

Tricare Vet Center

Benevolent support fills benefit gaps via 501C3s

Support services Immediate needs Travel Specialized Medical Care Wellness events Mortgage Free Homes Support to Gold Star Families

Military Adaptive Sports (MAS) activities include active duty and retired WII SMs.

• Peer mentoring, confidence building

• Helps heal body and soul

• Speeds recovery process

• Improves reintegration or transition outcomes

Much more than WARRIOR and INVICTUS games!

USSOCOM

hosting Warrior

Games ‘19 in Tampa

EMPLOYMENT ASSISTANCE

• Professional resume service

• Assist in networking for employment

• Connect to mentorship resources and hiring fairs

• Expand professional network

OUTREACH

• 520+ program partners

• Ranges from global Fortune 500 companies to regional mid-size businesses to family owned businesses

• Explore and support fellowship program and veteran hiring initiatives

FELLOWSHIP PROGRAM

• Active duty SMs enrolled in the Care Coalition

• Placement with government agencies & civilian companies to gain business experience and expand professional network

• Based on SM’s career goals

RETRAINING & EDUCATION

• Link with existing resources and organizations

• Gain skills and certificates

• Explore new career paths

Completed 400+ fellowships; expanding capacity & workload

• Background − Currently being performed under “Care Coalition” Support Services (H9222214C0004) − Competitive, 100% Set-Aside for Service Disabled Veteran Owned Small Business concerns

• Follow-On Effort for Warrior Care Global Support services − Competitive, 100% Set-Aside for Service Disabled Veteran Owned Small Business concerns − 541611 - North American Industry Classification System (NAICS) Code ($15 Million) − Anticipated Contract Type: FFP with COST reimbursement CLINs for travel and surge − 12-Month Base Period with four, 12-month option periods

Appl icable Condit ions

• The Government welcomes submitted feedback to the Draft RFP posted on www.fbo.gov (ending 28 March 2019 at 11:00am) to assist in finalizing the official solicitation.

• Basis of Award: Best Value, Subjective Tradeoff. Factor 1 (Technical) individually is significantly more important than Factor 2 (Past Performance) and Factor 3 (Price). Award of the contract(s) resulting from this solicitation will be made to the offeror whose proposal complies with the solicitation requirements, who is deemed responsible and whose proposal is deemed to represent the best value to the Government based on the factors listed below.

• Proposal Volumes − Volume I – Factor 1, Technical − Volume II – Factor 2, Past Performance − Volume III – Factor 3, Price − Volume IV – Administrative (Compliance and Responsibility)

Evaluat ion and Basis of Award (H9240019R0002)

Ensure all volumes comply with solicitation requirements (page limitations, etc.), includes requested information, and offeror is deemed responsible IAW FAR 9.104 and Eligible for Award

Volume IV – Administrative (Compliance and Responsibility) Qualifying Criteria (Pass/Fail)

• Facility Clearance (If failed, remaining portions of the proposal will not be evaluated).

Contractors will be required to provide proof of TS Facility Clearance at time of proposal submission.

• Representations and Certifications

Volume I – Factor 1, Technical The Government will evaluate the offeror’s overall proposed technical approach to management, transition and mission continuity, and key personnel. Proposals will receive a combined technical rating for their technical approach IAW RFP Table M.1.

• Element 1 – Management Approach: Team Construct, Management Structure, and Issue

Resolution and Quality Control

• Element 2 – Transition Management and Mission Continuity: Phase-In Approach, Timeline and Milestones, and Staffing and Retention

• Element 3 – Key Personnel

Volume II – Factor 2, Past Performance The Government will evaluate the offeror’s Past Performance for a demonstrated record of performance in providing the services delineated in Atch 1 – PWS. The performance rating is assessed at the overall Past Performance Factor level after evaluating aspects of the offeror’s recent and relevant performance to the WCGS requirements stated in Atch 1

– PWS.

• Recency: 3 years from the date of issuance of the solicitation

• Relevant Contracts − Prime: relevancy is defined as contracts that are most similar to this overall effort requiring (1) similarity of services, (2) similarity of security requirements, and similarity in complexity, (3) similarity in the number of required personnel (4) at a similar number of geographically dispersed locations.

− Teaming Partners: relevancy is defined by that which reflects performance in the area(s) of expertise the subcontractor is proposed to actually perform under this contract (i.e. specific functional areas in the PWS).

Volume III – Factor 3, Price Price will not receive a rating or score. The Government will use price analysis techniques in order to determine price fair and reasonable IAW FAR 15.404 for the work to be performed, reflect a clear understanding of the solicitation requirements, and are consistent with the various elements of the offeror’s technical proposal to include ensuring the price is complete; and not unreasonably high without valid explanation. The price evaluation will consider the base period price and all option year prices for a total evaluated price.

WCP-WCGS Services Acquis it ion Milestones

Action Description Planned Date(s)

Industry Day Tuesday, 19 March 2019

Draft RFP Close Thursday, 28 March 2019

Submit Feedback and Round 2 Questions NLT 11:00am on 28 March 2019

Release Official Solicitation (RFP) on FBO * Thursday, 4 April 2019

Proposal Due Date * Monday, 6 May 2019

Contract Award * Monday, 7 October 2019

End of Contract Phase-in/Mobilization Period Saturday, 30 November 2019

Full Operational Capability (FOC) Sunday, 1 December 2019

* Anticipated Dates Only - Dates are subject to change.

Follow FBO @ www.fbo.gov for any changes/updates.

http://www.fbo.gov/

Responses to Quest ions (Round 1)

Number Document Reference Paragraph /Section Questions/Comments Government Response

1 Section L Pg. 56, Para. L.0.9 Q: Given the level of detail requested for the Technical approach, we recommend increasing the page count for Volume 1, Technical to 30 pages.

L.0.9 Table L.1 is revised to reflect page count increase from 15 to 20.

2 Section L Pg. 57, Para. L.1.1.2 Q: Is the Government looking for actual key personnel names?

Yes, please identify all Key Personnel by name.

3 Section L Pg. 60, Para. L.3.2 Q: Attachment 6 – Price Matrix wasn’t provided in the Draft RFP documentation. When will it be provided to vendors for review?

Atch 6 – Price Matrix added in 18-March-2019 posting.

4 Technical Exhibit 5 N/A Q: Will an equivalent number of years of experience suffice for otherwise qualified candidates who do not possess a BA/BS?

TE-5 identifies alternative qualifications to a BA/BS when acceptable. However, the Government is taking into consideration revising TE-5 minimum qualifications in the future release of the official RFP.

Responses to Quest ions (Round 1)

Number Document Reference Paragraph /Section Questions/Comments Government Response

5 Technical Exhibit 5 N/A Q: Would the Government clarify what the merged cells at lines 15, 20, 23, and 26 containing “OR” mean?

The position requirement can be filled with either of the 2 paths of Skills & Qualification experience. For example: RCC (LCAT Senior / Tier – Mid) must either have 8+ years of SOF and 8+ years as a Certified RCC experience; OR 20+ years (can be combination of military/gov't civilian/contractor) years of SOF and 15 years as a Certified RCC experience.

6 PWS Pg. 18, Para.

1.4.10.1

Q: The PWS states, “Contractor will require access to

NIPRNET/SIPRNET/JIANT

computer systems only at Government facilities.” Please explain why a Top Secret FCL is required for this requirement if all classified work is performed only at the Government facility?

This is in compliance with DoDM 5220-22, National Industrial Security Program Operating Manual (NISPOM) and DoDM

5522.22 Volume 2, National Industrial Security Program:

Industrial Security Procedures for Government Activities. The prime contractor for a classified procurement must have a valid FCL at the highest level of classified information involved in the contract, even if a subcontractor will perform all classified activity. Contractors are authorized to possess classified material at their facility(ies) where they have an FCL and CSA-approved safeguarding capability at the appropriate level.

7 Section L Pg. 61, Para. L.4.3 Q: Will the Government allow a Prime’s subcontractor to hold the

FCL?

No, see response to question #6.

Responses to Quest ions (Round 1)

Number Document Reference Paragraph /Section Questions/Comments Government Response

8 General Pg. 51-52 Q: Both clauses for SDVOSB and SB set-asides are included in this solicitation? Has the Government determined the final set-aside for this contract?

Draft RFP is revised to delete FAR 52.219-6. This procurement is 100% set-aside for competition restricted to service-disabled veteran-owned small business concerns.

9 General N/A Q: What is the current contract number for the WCGS?

H92222-14-C-0004

10 Section L 1.0.9 Page 55 0f 66 Q: We are requesting the Government increase the Factor 1 page limit to 25 pages. The Factor 1 15 page limit makes it very difficult for an offeror to provide a fully responsive narrative to the requirements stated in the PWS.

See response to question #1.

11 Factor 2 Past Performance

Page 55 of 66 Q: Will the government consider equally the relevant past performance of subcontractors?

Reference Para. M.2.6.2 “For proposed subcontractors/teaming partners, relevancy is defined by that which reflects performance in the area(s) of expertise the subcontractor is proposed to actually perform under this contract (i.e. specific functional areas in the PWS).

Responses to Quest ions (Round 1)

Number Document Reference Paragraph /Section Questions/Comments Government Response

12 Section M M.1 Volume I – Technical Factor (Factor 1) pg. 63

Q: Please provide further clarification and definition of, “consideration of risk in conjunction with strengths, weaknesses, significant weaknesses, uncertainties, and deficiencies”. It would be helpful to clarify specific examples of the following:

• Strengths

• Weaknesses

• Significant Weaknesses

• Uncertainties

• Deficiencies

Draft RFP Section M is revised to reflect the following definitions:

Strength is an aspect of an offeror's proposal that has merit or exceeds specified performance or capability requirements in a way that will be advantageous to the Government during contract performance.

Weakness means a flaw in the proposal that increases the risk of unsuccessful contract performance.

Significant Weakness in the proposal is a flaw that appreciably increases the risk of unsuccessful contract performance.

Uncertainty is any aspect of a non-cost/price factor proposal for which the intent of the offer is unclear (e.g. more than one way to interpret the offer or inconsistencies in the proposal indicating that there may have been an error, omission, or mistake).

Deficiency is a material failure of a proposal to meet a Government requirement or a combination of significant weaknesses in a proposal that increases the risk of unsuccessful contract performance to an unacceptable level.

Subjective Tradeoff is a source selection process used when it may be in the best interest of the Government to consider award to other than the lowest priced Offeror or other than the highest technically rated Offeror but it is not possible to place a quantifiable value on proposed performance or capabilities above threshold (minimum) requirements.

WCP-WCGS Services Acquis it ion Milestones

Action Description Planned Date(s)

Industry Day Tuesday, 19 March 2019

Draft RFP Close Thursday, 28 March 2019

Submit Feedback and Round 2 Questions NLT 11:00am on 28 March 2019

Release Official Solicitation (RFP) on FBO * Thursday, 4 April 2019

Proposal Due Date * Monday, 6 May 2019

Contract Award * Monday, 7 October 2019

End of Contract Phase-in/Mobilization Period Saturday, 30 November 2019

Full Operational Capability (FOC) Sunday, 1 December 2019

* Anticipated Dates Only - Dates are subject to change.

Follow FBO @ www.fbo.gov for any changes/updates.

http://www.fbo.gov/