DRAFT_RFP_Technical_Exhibit-1_PRS.xlsx
XLSX spreadsheet 20 KB Posted
- Attached to
- WCGS Services Federal contract opportunity
- Solicitation number
- H9240019R0002
- Issued by
- United States Special Operations Command
About this file
Draft PWS-TE 1 PRS
View the file
Other files for this federal contract opportunity
Show all 43
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Performance Objectives roll-up
| Documentation | Contacts / network | Client Contact |
| Contractor Monthly Summary Report | Local leadership engagement | Initial contract (new cases) |
| Recovery Care Plan | Enduring contact (based on frequency of contact) | |
| Provide reports that measure performance | ||
| Maintain the WCP-Tracker updated | ||
| Monday and Friday's Director report / battle book |
Documentation matrix PWS Paragraph Performance Objective / Elements Acceptable Quality Level Performance Standards Max Allowable Deviation (AQL) for Requirement Remedy
| 1.1, 1.3.3, 4.1.9, 4.7.5 | RCC Documentation of RCP within the WCP Database | Case documentation in WCP Database is accurate and IAW format, procedures, and guidelines as established by the RCC SOP | Case documentation in WCP Database is accurate and IAW format, procedures, and guidelines as established by the RCC SOP | Accuracy: No more than 15% of cases reviewed have more than 3 discrepancies | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3, 4.1.1 | Recovery Care Coordinator Initial Contact | Initial contact is made with RSM within 1 business day upon assignment of case IAW RCC SOP | Initial contact is made with RSM within 1 business day upon assignment of case IAW RCC SOP | Timeliness: No more than 15% of cases exceed the 1 business day initial contact time requirement. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3, 4.7.5 | Recovery Care Coordinator Frequency of Contact | Frequency of contact is made within parameters of case frequency assignment | Frequency of contact is made within parameters of case frequency assignment | Timeliness: No more than 15% of cases exceed their respective frequency of contact requirement. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | Quality of Recovery Care Coordination provided to Case | Part 1. No more than 3 substantiated complaints per Period of Performance | Part 1. No more than 3 substantiated complaints per Period of Performance | Effective: No more than 3 substantiated complaints per POP. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3, 4.7.5 | Part 2. Active Case review passes the Case Competency Assessment | Part 2. Active Case review passes the Case Competency Assessment | Accuracy: No less than 80% score on case competency assessment. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. | |
| 1.1, 1.3.3, 4.7.5 | Part 3. Pass SAV inspection | Part 3. Pass SAV inspection | Accuracy: No less than 90% upon inspection. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3, 4.4.1 | Part 4. Receive average rating of 80% on Satisfaction Survey | Part 4. Receive average rating of 80% on Satisfaction Survey | Effective: No less than 80% on satisfaction survey. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. | |
| 1.1, 1.3.3 | Benevolence response rate to support request | Response within 2 business days of initial email request | Response within 2 business days of initial email request | Timeliness: No more than 15% of cases exceed the 2 business day response requirement. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | Benevolence Documentation | Part 1. Success on accuracy of data input into BSS NIPR board | Part 1. Success on accuracy of data input into BSS NIPR board | Accuracy: No more than 4 discrepancies/errors per quarter. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | Part 2. Success in meeting time requirements for BSS data input into WCP Database | Part 2. Success in meeting time requirements for BSS data input into WCP Database | Timeliness: Information is entered into the WCP Database does not exceed 3 business days for 90% of cases. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. | |
| 1.1, 1.3.3 | Part 3. Success on complete and accurate Data input into WCP Database | Part 3. Success on complete and accurate Data input into WCP Database | Accuracy: No more than 4 discrepancies/errors per quarter. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. | |
| 1.1, 1.3.3 | Career Transition Initial Contact | CT initial contact with RSM made within 5 business days of reception of Transition Assistance Request (TAR) | CT initial contact with RSM made within 5 business days of reception of TAR | Timeliness: No more than 15% of cases exceed the 5 business day initial contact time requirement. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | Career Transition Documentation | CT documentation in WCP Database is accurate and IAW format, procedures, and guidelines as established by the CT SOP | CT documentation in WCP Database is accurate and IAW format, procedures, and guidelines as established by the CT SOP | Accuracy: No more than 4 discrepancies/errors per quarter. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3, 4.4.1 | Quality of Career Transition Assistance | Receive average rating of 80% on CT Satisfaction Survey | Receive average rating of 80% on CT Satisfaction Survey | Effective: No less than 80% on satisfaction survey. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | Career Transition Satisfaction Survey Delivery | CT satisfaction survey sent to RSM within 30 days post Service separation | CT satisfaction survey sent to RSM within 30 days post Service separation | Timeliness: No more than 10% of cases exceed the 30 day post-service separation time requirement for survey delivery. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | MAS Participant Recruitment | Part 1. Recruit to fill allocated slots (recruitment goal) for MAS events | Part 1. Recruit to fill allocated slots (recruitment goal) for MAS events | Effectiveness: No more than 15% deviation from identified recruitment goal for each event. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | Part 2. Recruit new participants | Part 2. Recruit new participants | Effectiveness: No less than 5% of recruitment goal contains new participants. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. | |
| 1.1, 1.3.3 | MAS Documentation | MAS documentation in WCP Database is accurate and IAW format, procedures, and guidelines as established by the MAS SOP | MAS documentation in WCP Database is accurate and IAW format, procedures, and guidelines as established by the MAS SOP | Accuracy: No more than 4 discrepancies/errors per quarter. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | MAS Product Timelines | Part 1. Given 150 days notification of event dates, CONOP product delivered NLT 120 days pre-event | Part 1. Given 150 days notification of event dates, CONOP product delivered NLT 120 days pre-event | Timeliness: CONOP delivered NLT 120 days pre-event. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | Part 2. Given 150 days notification of event dates, OPORD delivered NLT 60 days pre-event | Part 2. Given 150 days notification of event dates, OPORD delivered NLT 60 days pre-event | Timeliness: OPORD delivered NLT 60 days pre-event. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. | |
| 1.1, 1.3.3 | Part 3. AAR delivered within 10 business days post event | Part 3. AAR delivered within 10 business days post event | Timeliness: AAR delivered NLT 10 business days post-event. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. | |
| 1.1, 1.3.3 | MAS Event Satisfaction Survey Delivery | MAS satisfaction survey sent to RSM within 10 business days post event | MAS satisfaction survey sent to RSM within 10 business days post event | Timeliness: No more than 10% of cases exceed the 10 business day post-event time requirement for survey delivery. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
| 1.1, 1.3.3 | MAS Initial Contact | MAS initial contact with RSM made within 5 business days of referral by RCC to MAS | MAS initial contact with RSM made within 5 business days of referral by RCC to MAS | Timeliness: No more than 15% of cases exceed the 5 business day initial contact time requirement. | Contractor shall provide a Corrective Action Plan (CAP) to the KO and COR. |
File details come from the government source that posted it.