Attachment_J-13_CIRG.D22.1.pdf

SUBJECT MATTER EXPERT SERVICES

TASK ORDER STATEMENT OF WORK (TOSOW)

CRITICAL INCIDENT RESPONSE GROUP (CIRG) - D22

Subject Matter Expert Services for Crisis Negotiation Unit

Task Order CIRG/D22-01

Authored by:

Cary McCallister on behalf of CIRG

Federal Bureau of Investigation

COR CONTACT INFORMATION

Task Lead Name Paul Jaskot

Work Phone Number 703-632-1521

Branch/Division/Section/Unit CCRSB-CIRG-CNU

Mobile Phone Number 703-898-4830

E-mail Paul.Jaskot@ic.fbi.gov

Address Critical Incident Response Group

Quantico, VA 22135

SOW CHANGE HISTORY

Date Version Change Description

04/09/2015 1.0 Initial Release

Table of Contents

1.0 BACKGROUND

2.0 OBJECTIVES

3.0 SCOPE

4.0 TASKS

5.0 PERIOD OF PERFORMANCE

6.0 PLACE OF PERFORMANCE

7.0 SECURITY

8.0 DELIVERY/DELIVERABLES

9.0 GOVERNMENT FURNISHED PROPERTY

10.0 TRAVEL

11.0 SPECIAL REQUIREMENTS AND QUALIFICATIONS

12.0 METRICS

Procurement Sensitive

Subject Matter Expert Services for Crisis Negotiation Unit - Version 1.0 - TOSOW

FBI SAVA – TOSOW

1.0 BACKGROUND

The Crisis Negotiation Unit (CNU) seeks to enhance their foothold as the global leader in crisis negotiation operations, training, and research in global responses to complex international Hostage

Taking (HT) with a counterterrorism nexus. Demand for CNU guidance from the domestic and international hostage and kidnap response communities is at an all time high, as is CNU’s role in advising the intelligence and law enforcement community on FBI hostage negotiation policy and best practices. CNU has proposed a new CIRG based team be developed under CIRG/CNU leadership to:

(i) enable CNU to meet escalating mission demands and evolving priorities; (ii) break out a companion piece for the FBI Counterterrorism Division (CTD) newly formed Extraterritorial Kidnap

Unit (EKU); and (iii) serve as a center of global excellence for collection and utilization of research, expertise, and best practices in the operational response to complex international crisis negotiation.

This initiative requires comprehensive case-based operational analysis, including a systematic examination of all aspects of prior complex international HT matters with a counterterrorism nexus, and a retrospective study of the impact of family/public messaging on HT decision making in recent cases. This analysis is needed for the FBI to continue to serve as a global leader in providing guidance on these high priority counterterrorism matters, including identification and leveraging of nontraditional channels to establish communication and influence with the captor network.

2.0 OBJECTIVES

The task order will provide a SME contract instructor. This SME will include research and curriculum development in the area of negotiations pertaining to complex CT hostage taking matters.

The SME will be expected to provide CNU with evidence based strategy ideas developed from research and case-based experiences for resolving complex CT hostage taking matters.

3.0 SCOPE

The services provided by the Contractor SME will entail research and training development focused on a comprehensive case-based operational analysis. The Contractor may occasionally be requested to travel domestically or internationally to provide training in support of the CNU mission as well.

4.0 TASKS

The services provided by the SME will be on a part time basis. The contract instructor will include research and curriculum development in the area of negotiations pertaining to complex CT hostage taking matters. Courses may consist of a mixture of presentations, visual media, and practical exercises to practice and become competent with the various methods being taught. The contractor will conduct research and assist in developing materials for the formal FBI Negotiator-in-Service training course. This material may initiate new blocks of instruction and SME may teach or assist in teaching during the formal two week and one week school. SME position requires conducting research, performing analysis, and presenting/instructing during formal schools and conferences.

5.0 PERIOD OF PERFORMANCE

From: Date of Award To: 12-months commencing upon Task Order execution and includes four

12-month option periods thereafter.

6.0 CONTRACT TYPE

This task order shall be priced as: Time and Materials

7.0 PLACE OF PERFORMANCE

The Contractor shall perform duties at any FBI facility which allows for FBINET access, primarily at

FBI CIRG facilities in Quantico, VA. The contractor may be required to travel CONUS or

OCUNUS.

Work or tasking of an UNCLASSIFIED nature may be performed at the Contractor’s facility, at the

SME’s home location, or other locations as necessary in order to meet the 24/7 telephone and email connectivity requirement specified. Work or tasking of a CLASSIFIED nature must be pre-approved in accordance with security policy and protocol as specified by the Government Security Officer and shall be performed at an accredited Contractor or Government facility or other location approved by the Government Security Officer.

8.0 SME LABOR CATEGORY AND HOURS

SME Labor Category Number of Positions Annual Hours Per

SME

Core Operating

Hours

SME V 1 780 TBD/average 15 hours per week

9.0 SECURITY

SMEs identified as foreign nationals shall be indicated as to the level of classification needed to perform tasks. On a limited individual case-by-case basis, foreign national SMEs may be required to obtain a special access clearance. Any foreign national contracted to support this effort will not be given access to any controlled products or related services at the Contractor site and there will be no collaboration between the individual and the FBI related to the development of interrogation methodology. SME personnel shall be required to sign Non-Disclosure Agreement forms, Security

Acknowledgement and Consent forms, and FBI Information and Technology Systems User forms.

These forms may include, but are not limited to, FD-835, FD-857, FD-868, FD-889, and FD-1001.

Unique Security Requirements

1. Contractor SME may have dual citizenship as OCONUS and CONUS travel may be required, and this initiative has global training implications. However, SME contractors currently on the

SAVA contract have been performing similar services with dual citizenship.

2. Contractor SME may be required to travel CONUS and OCONUS and be required to perform service on UNCLASSIFIED and CLASSIFIED systems, as well as use of personal equipment.

10.0 DELIVERY/DELIVERABLES

The output from the SME will result in research and analysis. Documentation instructions of such taskings will be provided when assigned to SME. The SME will provide curriculum development.

The courses (approximately five) may consist of a mixture of presentations, visual media, and practical exercises to practice and become competent with the various methods being taught.

11.0 GOVERNMENT FURNISHED PROPERTY

Work or tasking of an UNCLASSIFIED nature may be performed at the Contractor’s facility, at the

SME’s home location, or other locations as necessary in order to meet the 24/7 telephone and email connectivity requirement specified. Work or tasking of a CLASSIFIED nature must be pre-approved in accordance with security policy and protocol as specified by the Government Security Officer and shall be performed at an accredited Contractor or Government facility or other location approved by the Government Security Officer.

The FBI will make reasonable space and support available to the Contractor as necessary to perform the tasks under this Task Order. This includes office space, office equipment, access to FBI computer systems, communications equipment, personal safety equipment and any other materials and equipment determined necessary by the FBI. If necessary, the SME Contractor shall be permitted to use a contractor-owned laptop upon prior approval by the Contracting Officer’s

Representative (COR). The Contractor is not authorized to obligate the FBI to acquire any materials, or to take other actions on behalf of the FBI that would commit the FBI to incur obligations or to pay a bill. All equipment and supplies remain the property of the Government and shall not be removed from government facilities, unless otherwise determined by the COR on an individual and as-needed basis.

FBI facilities and equipment shall only be used in connection with official performance of the requirements herein.

12.0 TRAVEL

Reimbursement for roundtrip travel to CIRG facilities and lodging per diem expenses will be reimbursed as appropriate, and as stated on the master contract.

Travel will vary significantly in duration and location, and are based on evolving requirements. The

Government will determine a Not to Exceed (NTE) value during the period of performance based on funding availability.

13.0 QUALIFICATIONS

Educational Requirements for the Contractor are a B.A. or B.S. degree or equivalent experience in a related field. The SME may possess an advanced degree in the area of specialty.

Experience Requirements for the SME include, 1) At least 20 years of experience in the law enforcement, including 15 years of specialized experience in crisis and hostage negotiation; and 2) at least 10 years of experience in fields relevant to providing training in crisis and hostage negotiation.

The above experience requirements may be waived on a case by case basis with prior approval from the COR.

13.1 Key Personnel

The SME is identified as key personnel.

13.2 Performance Required Beyond Standard Workday

As the Contractor SME may have dual citizenship as OCONUS and CONUS travel may be required, and because this initiative has global training implications, conventional standard work day/hours cannot be defined. Additionally, this is part-time services and as-needed.

14.0 METRICS

The contractor shall develop and submit a Quality Assurance Surveillance Plan (QASP) for this task order which outlines the performance standards, surveillance methods, metrics and penalties/rewards.

The following shall be included in the QASP.

The following four criteria will be used to assess the quality of tasks performed and deliverables submitted in this task order:

Contractor response to urgent communications within 1 hour 90% of the time.

Contractor response to routine communications within 8 hours 90% of the time.

Contractor’s submission of deliverables in a timely manner and corrections required by the government on written documents within 10 working days.