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CN & GT Training Support Services IDIQ Federal contract opportunity
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FA4890-14-R-0024
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Department of the Air Force Air Combat Command

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DoD Counter Narcoterrorism Program Office (CNTPO)

PROGRAM AND OPERATIONS SUPPORT

NORTHCOM Mexican Military Interrogation Courses

TORP 0400

DoD Counter Narcoterrorism Program Office (CNTPO)

PROGRAM AND OPERATIONS SUPPORT

counter narcotics and global threats (cngt) division

PERFORMANCE WORK STATEMENT (PWS)

NORTHCOM Mexican Military Interrogation Courses

TORP 0400

5 September 2014

1.0 MISSION OBJECTIVE.

The Department of Defense (DoD) Counter-Narcoterrorism Program Office (CNTPO), currently being managed by the Counter Narcotics and Global Threats (CNGT) Division, was established to create Counter-Narcoterrorism Technology (CNT) networks, infrastructure, and capabilities worldwide that are focused on the detection, identification, and disruption of narcoterrorist activities and organizations. This task effort will support the War Fighter in the combating of narco-terrorism activities worldwide.

2.0 SCOPE.

2.1 Task Order Objective:

This Task Order (T/O) objective is to provide four specific interrogation courses to the Mexican Army (SEDENA) and Mexican Navy (SEMAR) in support of theater security cooperation activities throughout the U.S. Northern Command (USNORTHCOM) area of operations.

2.2 Base Contract References:

This (T/O) establishes the requirements for the contractor to provide support in the Basic Contract task area(s) of:

4.3.2 Training, Operations, and Logistics Support

4.3.2.9 Training

3.0 PERFORMANCE REQUIREMENTS

3.1 Base Requirement – The contractor shall provide one (1) Technique of Interviewing and Advanced Interrogation Techniques Course to the Mexican Military in Mexico City, Mexico. This effort shall result in students having demonstrated proficiency in the training curriculum outline in the base requirement with the specified course lengths.

3.1.1 The contractor shall provide all personnel, equipment, supplies, tools, materials, supervision, and other items and non-personal services necessary to perform the Technique of Interviewing & Interrogation Course and the Advanced Technique course as defined in this PWS except for those items specified as government furnished property and services provided in Section 5.4. This course is four (4) days in duration. The contractor shall perform to the standards in this T/O.

3.1.2 The Technique of Interviewing and Advanced Interrogation Techniques Course will provide the students an effective technique, widely recognized as the most effective means available to exonerate the innocent and identifying the guilty. The students will be able to incorporate the interviewing techniques when conducting interrogations as part of their military investigative duties.

3.1.3 The course training schedule and student roster shall be provided by the Government NLT 30-calendar days prior to course commencement. The following dates are tentative training dates: 11-14 November 2014.

3.1.4 The Technique of Interviewing and Advanced Interrogation Techniques training course shall not exceed forty (40) students.

3.1.5 This course shall provide one (1) instructor for this course. The instructor will have at least one (1) year experience training interview techniques to include training foreign students. The instructor shall be aware of the cultural differences in Mexico City and shall be able to address the students’ questions in a professional manner during class and as well as practical exercises time.

3.2 Base Requirement – The contractor shall provide one (1) Kinesic Interview and Interrogation Technique – Combined Level I/Level II Course to the Mexican Military in Mexico City, Mexico. This effort shall result in students having demonstrated proficiency in the training curriculum outline in the base requirement with the specified course lengths.

3.2.1 The contractor shall provide all personnel, equipment, supplies, tools, materials in English and Latin American Spanish, supervision, and other items and non-personal services necessary to perform Kinesic Interviewing Program Level I and II as defined in this PWS except for those items specified as government furnished property and services provided in Section 5.4. This course is two (2) weeks in duration. The contractor shall perform to the standards in this T/O.

3.2.2 The contractor’s program of instruction will provide training tools, information in target language, capabilities, tactics, techniques and procedures necessary to maximize the efficacy of the classes.

3.2.3 The Kinesic Interviewing Program Level I and II will provide the students the skills to effectively identify interpretation of body language such as facial expressions and gestures with the purpose of obtaining information and detecting deception. In a current application, kinesics are used to determine signs of deception by interviewers. Interviewers look for clusters of movements to determine the veracity of the statement being uttered.

3.2.4 The training will be broken down into Level I Training and Level II Training.

3.2.4.1 Level I Training. The level I training program is the starter program that will give students a solid foundation for understanding the process of Kinesic Interviewing. The program will instruct students in the history of this process so they understand how it works and why. In addition they will learn how to read body language of the subject, analyze instantly verbal reactions and physical reactions to concocting and delivering a lie, how the deception is perpetrated in the human mind, how to listen for cues in statements that are made and identify the deception in statements. In addition the program will instruct students how to completely analyze the body's reaction to stress and deception when one is telling a lie. After analysis and identification of fabricated information, the student will learn how to "attack" the lie itself and get to the truth in a manner that the subject cannot continue the lie, in a non-threatening manner. The program is based upon skills that most trained law enforcement and interviewing professionals already possess, they simply do not understand the process. They will be able to identify false statements in a simple interview setting without any overt tactics upon completion of this level.

3.2.4.2 Level II Training. This program capitalizes on skills honed in the Level I program. The student will be able to identify the "known lie" and then work the information from the subject to develop the truth. Identification of set paths that a liar takes is crucial in getting to the truth during an interview. Persons attempting deception use similar patterns and being able to properly identify and then counter the path is crucial to forcing the subject into a confession path. Working on skills that start from the first contact, building an internal gauge of the subject’s reactions and then identifying the deceptive behavior becomes second nature to the student. They will quickly be able to recognize behaviors that are consistent with criminal activity. Word recognition and phrase identification become important when listening to responses by the subjects. This skill is further developed into how to approach and glean information from subjects in public such as, airports, train depots, malls and other locations that could be highly targeted by criminal elements.

3.2.5 The course training schedule and student roster shall be provided by the Government NLT 30-calendar days prior to course commencement. The USG does not have specific tentative dates, but is planning to conduct this course NLT the end of November 2014.

3.2.6 The Kinesic Interview and Interrogation Technique – Combined Level I/Level II training course shall not exceed forty (40) students.

3.2.7 This course shall provide two (2) instructors for this course. The instructors shall have experience providing specialized training to US Army Criminal Investigations Detachment, Military Intelligence, Military Policy, Air Force Office of Special Investigations, Navy Criminal Investigative Service, and Canadian Military Police as well as many civilian agencies; therefore, are aware of military terms. The contractor shall The instructors will have at least one (1) year experience training Kinesic interview and interrogation techniques to include training foreign students. The instructors shall be aware of the cultural differences in Mexico City and shall be able to address the students’ questions in a professional manner during class and as well as practical exercises time.

3.3 Base Requirement – The contractor shall provide one (1) Scientific Content Analysis (SCAN) Basic and Advanced Course to the Mexican Military in Mexico City, Mexico. This effort shall result in students having demonstrated proficiency in the training curriculum outline in the base requirement with the specified course lengths.

3.3.1 The contractor shall provide all personnel, equipment, supplies, tools, materials, supervision, and other items and non-personal services necessary to perform Basic Course, Advanced Training on SCAN courses as defined in this PWS except for those items specified as government furnished property and services provided in Section 5.4. This course is four (4) days in duration. The contractor shall perform to the standards in this T/O.

3.3.2 The contractor’s program of instruction will provide training tools, information, capabilities, tactics, techniques, and procedures necessary to maximize the efficacy of the classes.

3.3.3 The contractor shall provide a 4-day, 42 hours (include 6 hours of take home work) training course to teach students effective techniques for obtaining information and detecting deception. The contractor shall train students in the SCAN technique, also known as “statement analysis”, enabling the maximum obtainment of information from every interview. Students of the will learn how to extract vital information from oral or written statements given by suspects, witnesses, victims or informers, information which otherwise will not be obtained by any other investigative method. Students will learn Analysis of a Statement (Social Introduction), Analysis of a Statement (Pronouns), Other components of Statement Analysis, SCAN interviewing strategies, definition of detection, detection of deception, tactics of deceivers, deception strategies, “Missing Dog” strategy, delivering and interpreting the VEIW Questionnaire, test of pronouns, characteristics of a deceptive statement, analyzing a statement to detect deception, test of structure, test of language, After-Interview activities, summary, color coding, and writing a SCAN report. Training will include multiple case studies and practical exercises to enable students to demonstrate a thorough grasp of the training and techniques and their ability to apply them.

3.3.4 The course training schedule and student roster shall be provided by the Government NLT 30-calendar days prior to course commencement. The following dates are tentative training dates: 17-20 November 2014.

3.3.5 The Scientific Content Analysis (SCAN) Basic and Advanced course shall not exceed forty (40) students.

3.3.6 This course shall be conducted by one (1) instructor for this course. The instructor shall have experience providing specialized training to US Army Criminal Investigations Detachment, Military Intelligence, Military Policy, Air Force Office of Special Investigations, Navy Criminal Investigative Service, and Canadian Military Police as well as many civilian agencies; therefore, are aware of military terms. The contractor shall provide one (1) instructor for this course. The instructor will have at least one (1) year experience training SCAN techniques to include training foreign students. The instructor shall be aware of the cultural differences in Mexico City and shall be able to address the students’ questions in a professional manner during class and as well as practical exercises time.

3.4 Base Requirement – The contractor shall provide one (1) Scientific Content Analysis (SCAN) Art of Confession (AOC) Course to the Mexican Military in Mexico City, Mexico. This effort shall result in students having demonstrated proficiency in the training curriculum outline in the base requirement with the specified course lengths.

3.4.1 The contractor shall provide all personnel, equipment, supplies, tools, materials, supervision, and other items and non-personal services necessary to perform SCAN – Art of Confession (AOC) course as defined in this PWS except for those items specified as government furnished property and services provided in Section 5.4. This course is two (2) days in duration. The contractor shall perform to the standards in this T/O.

3.4.2 The contractor’s program of instruction will provide training tools, information, capabilities, tactics, techniques, and procedures necessary to maximize the efficacy of the classes.

3.4.3 Students will be able to apply SCAN-AOC techniques when conducting interviews and/or interrogations as part of their normal missions. SCAN-AOC course will show the students how to use the subject’s own words to get more information than the subject initially intended. The SCAN-AOC will also teach the student how to logically show the subject that his/her own words cannot stand on their own. The student will learn how to get the subject to confess with dignity, preserving the subject’s integrity. Using these newly acquired skills will ensure case resolution in a timely manner without additional cost.

3.4.4 SCAN AOC will provide the students an effective technique for obtaining information and detecting deception. Training will teach students how to obtain information as a flow of information, fulfilling the subjects expectations, obtain total belief by the subject, how to obtain information as a conflict, obtain information in the framework of authority, obtaining information as a verbal process, how to structure the interview, obtaining the pure version of the statement, how to develop the subject’s version of the statement and include live practical exercises for students to demonstrate the ability to apply all the techniques taught.

3.4.5 The course training schedule and student roster shall be provided by the Government NLT 30-calendar days prior to course commencement. The following dates are tentative training dates: 24-25 November 2014.

3.4.6 The Scientific Content Analysis (SCAN) Art of Confession (AOC) course shall not exceed forty (40) students.

3.4.7 This course shall be conducted by one (1) instructor for this course. The instructor shall have minimum of one (1) years of experience teaching their unique technique to the DOD to include training foreign students. The instructor shall be aware of the cultural differences in Mexico City and shall be able to address the students’ questions in a professional manner during class and as well as practical exercises time.

3.5 Deliver Logistics and Training Support

3.5.1 The contractor shall perform the following Pre-Training Services. The contractor will coordinate with US Government representative to ensure all applicable DOD and US Embassy Mexico requirements to enter country are met. The contractor will coordinate with US Government Subject Matter Expert (SME) to ensure requirements of Leahy Act are completed prior to starting training. The contractor will coordinate with US Government representative for movement to and from training location and access to Government of Mexico (GOM) military facilities for training.

3.5.2 The contractor shall perform the following Post-Training Services. The contractor will provide one (1) written post-mission After Action Review (A00E) to the US Government following each course provided. The After Action Review shall be submitted no later than five (5) business dates after course completion.

3.5.3 The contractor will provide each student with a graduation certificate (in Latin American Spanish) upon successfully completing the course (A00E).

3.5.4 Translation, Interpretation and Printing Services. All materials that will be used for training (A00E) shall be delivery during the first day of training. Additionally, the contractor shall submit one (1) electronic copy of the training material to the US Government sixty (60) calendar days prior to the training. The training material shall be provided in the Latin American Spanish language.

3.5.5 Transportation Services. The contractor is responsible for transporting their own personnel from their home location to the designated hotel in Mexico City, Mexico to support training.

3.5.6 Contractor Furnished Items.

3.5.6.1 The contractor shall furnish all supplies, equipment, materials in English and in Latin American Spanish languages and services required to perform work under this contract that are not listed under Section 3 of this PWS to include a CD-ROM with Newsletter Anthology, VEIW Guidebook, SCAN Training Guidebook, and Self-study manuals for each student (A00E).

3.5.6.2 The contractor shall provide the correct amount of workbooks as required by each course. In accordance with Sections 3.1.3, 3.2.6, 3.3.5, and 3.4.5 the USG shall provide the contractor with the student counts; however, the contractor shall coordinate with the USG SME to validate the student count. This validation shall occur no later than ten (10) days prior to each course start date.

3.5.6.3 The contractor shall not be responsible for student lodging or meals.

3.5.7 Student prerequisites. All course students will have varying levels of experience and come from tactical to strategic levels of the Mexican Military. The student’s rank will range from First Lieutenant to Lieutenant Colonel (LTC); one or two of the LTCs will be the class leader(s).

3.6 Base Option A – Four Interrogation Courses

The contractor shall provide the following four interrogation courses:

3.6.1 One (1) Technique of Interviewing and Advanced Interrogation Techniques Course, following the requirements defined in Section 3.1; tentative training dates are 16 – 20 February, 2105.

3.6.2 One (1) Kinesic Interview and Interrogation Technique – Combined Level I/Level II Course, following the requirements defined in Section 3.2; tentative training dates are 2 – 6 February, 2015 (Level I) and 9 – 13 February, 2015 (Level II).

3.6.3 One (1) Scientific Content Analysis (SCAN) Basic and Advanced Course, following the requirements defined in Section 3.3; tentative training dates are 23 – 27 February, 2015.

3.6.4 One (1) Scientific Content Analysis (SCAN) Art of Confession (AOC) Course, following the requirements defined in Section 3.4; tentative training dates are 2 -3 March, 2015.

3.7 Base Option B - Four Interrogation Courses

The contractor shall provide the following four interrogation courses:

3.7.1 One (1) Technique of Interviewing and Advanced Interrogation Techniques Course, following the requirements defined in Section 3.1; tentative training dates are 20 – 24 April, 2105.

3.7.2 One (1) Kinesic Interview and Interrogation Technique – Combined Level I/Level II Course, following the requirements defined in Section 3.2; tentative training dates are 6 – 10 April, 2015 (Level I) and 13 – 17 April, 2015 (Level II).

3.7.3 One (1) Scientific Content Analysis (SCAN) Basic and Advanced Course, following the requirements defined in Section 3.3; tentative training dates are 27 April – 1 May, 2015.

3.7.4 One (1) Scientific Content Analysis (SCAN) Art of Confession (AOC) Course, following the requirements defined in Section 3.4; tentative training dates are 4 – 5 May, 2015.

3.8 Base Option C - Four Interrogation Courses

The contractor shall provide the following four interrogation courses:

3.8.1 One (1) Technique of Interviewing and Advanced Interrogation Techniques Course, following the requirements defined in Section 3.1; tentative training dates are 24 – 28 August, 2105.

3.8.2 One (1) Kinesic Interview and Interrogation Technique – Combined Level I/Level II Course, following the requirements defined in Section 3.2; tentative training dates are 10 – 14 August, 2015 (Level I) and 17 – 21 August, 2015 (Level II).

3.8.3 One (1) Scientific Content Analysis (SCAN) Basic and Advanced Course, following the requirements defined in Section 3.3; tentative training dates are 31 August – 4 September, 2015.

3.8.4 One (1) Scientific Content Analysis (SCAN) Art of Confession (AOC) Course, following the requirements defined in Section 3.4; tentative training dates are 7 – 8 September, 2015.

4.0 TASK ORDER PERFORMANCE REQUIREMENTS

4.1 The contractor shall be responsible for all associated taxes, duties and customs fees, and other related charges.

4.2 The contractor shall also be responsible for all aspects of export compliance, including compliance with the Arms Export Control Act and International Traffic in Arms Regulations (ITAR).

4.3 The contractor shall ensure the appropriate Technical Assistance Agreements (TAAs) and/or applicable export licenses are in place before conducting any activity under this task order that requires such approval and documentation.

5.0 OTHER PERFORMANCE REQUIREMENTS.

5.1 Work Hours and Location. The principal place of performance for this T/O shall be outside contiguous United States (OCONUS) in Mexico City, Mexico. The specific location in Mexico City shall be provided by the USG no later than 30-days prior to course start. All courses shall occur in Mexico City, Mexico. The contractor may be required to provide labor hours in excess of 40 hours per work week to include holiday and weekends, and/or during irregular times and shifts based upon CNTPO operations and exercises.

5.1.1 Federal Government Holidays: The contractor may be required to perform services or travel on holidays.

Columbus Day

2nd Monday of October

Veterans Day

11th day of November

Thanksgiving Day

4th Thursday of November

Christmas Day

25th day of December

New Year’s Day

1st day of January

Martin Luther King Jr.'s Birthday 3rd Monday of January

Presidents Day

3rd Monday of February Memorial Day

Last Monday of May

Independence Day

4th day of July

Labor Day

1st Monday of September

5.1.2 Hours of Operation: The contractor is responsible for conducting business, between the hours as dictated by the mission to include weekends, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

5.2 Meetings, Briefings, and Publications. The contractor shall participate in technical interchange meetings, to be scheduled upon request of the responsible Contracting Officer (KO) or written designee, to discuss and to informally evaluate the contractor’s efforts and accomplishments in direct relation to this T/O PWS. During the meetings, the contractor shall present necessary data to enable a joint review of various assigned tasks, schedules, and resource expenditures. The contractor shall present and participate in technical discussions and shall inform, in a timely fashion, the Technical Monitor (TM)/Program Manager (PM) and Contracting Officer Representative (COR) of any issues with contract execution and provide proposed solution(s). The contractor shall attend and participate in other meetings, as scheduled by the responsible KO or written designee.

5.3 Temporary Duty (TDY) Travel. The contractor shall perform TDY travel, as required or as directed by the PM and COR. Specific area of travel: Mexico City, Mexico. The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR. When traveling outside the continental US (OCONUS), contractor personnel will have in possession all the documents necessary for foreign travel and in accordance with the US Department of State website. All approved travel will be paid IAW the Basic Contract by reimbursement to the contractor.

5.3.1 The contractor shall ensure that all employees in the SPOT database have a current DD Form 93 (Record of Emergency Data Card) on file with both the contractor and the designated Government official.

5.3.2 All personnel performing duties Outside the Continental United States (OCONUS) shall be included in and insured with a policy covering Defense Base Act (DBA) requirements. DBA insurance for all personnel performing work OCONUS under this task order is required.

5.3.3 No later than two (2) weeks prior to each course, the contractor shall provide the USG SME with the full name of the instructor(s). The USG SME will coordinate with the US Embassy and GOM to ensure contractor has access to the GOM installation.

5.4 Government Furnished Equipment, Material or Service (GFE/GFM/GFS)

5.4.1. The USG will provide the contractor with a list of hotels for contractor personnel to stay. These hotels have had risk assessments conducted by the US Embassy, USNORTHCOM, and USARNORTH. Prior to finalizing lodging arrangement, the contractor shall validate the list for currency as the list and risk assessments are routinely updated.

5.4.2. The USG will provide a required Regional Security Officer (RSO) brief that all US personnel must read and sign and return to the RSO as part of the pre-deployment process. After entering country the USARNORTH Coordinator will assembled all personnel and provide them with an updated security brief.

5.4.3 The USG will provide transportation coordination services for contractor travel from the airport to the hotel (and return travel). When arrival/departure details are known, the contractor shall coordination with the USG to ensure an approved taxi is used. While the USG will coordinate the transportation service, the contractor shall be responsible for the expense of the taxi service.

5.4.4. The USG will provide transportation services from the hotel to the training site. The Mexican Military will provide transportation for the US training team (USG and contractors) from the hotel to the training site and back to the hotel at the end of training daily. This transportation service will be provided by the Mexican Military, the contractor shall not be responsible for the transportation expense.

5.4.5 The USG will provide two USARNORTH Intelligence Coordinators during training and travel. They will be the primary point of coordination between the trainers, the US Embassy, and the Partner Nation.

5.4.6 The Government will provide the training site and training dates to the contractor no later than 30-days (thirty) calendar days prior to commencement of all four (4) training courses. The training class will be conducted on a Mexican Military installation. The Government cannot provide specific training dates due to the lead time associated with awaiting Leahy vetting. Leahy vetting is a USG responsibility.

5.4.7 The Government will provide simultaneous interpretation services for students that do not speak English.

5.4.8 The Government will provide the necessary workspace to perform the classes.

5.5 Identification of Contractor Employees: The contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification badge shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect contractor and Subcontractor personnel changes. All contract personnel attending meetings or working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

5.5.1 The contractor shall ensure that their employees entering US government facilities and/or Mexico government facilities have obtained access badges and passes in accordance with facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services. USG will make the necessary coordination with the Mexican military for badges needed for the contractor.

5.5.2 The contractor shall return all issued US Government Common Access Cards (CAC), installation badges and passes the Directorate of Emergency Services when the contract is completed or when a contractor employee no longer requires access to the installation.

5.5.3 Should the security condition change at any facility or installation, the Government may require changes in contractor security requirements.

5.6 Assignment of Rights. Per DFARS 252.227-7020, Rights in Special Works, all course material first produced, created, or generated under the contract and required to be delivered must contain the following notice: "C (Year date of delivery) United States Government, as represented by the Secretary of Army. All rights reserved." In addition, the contractor hereby relinquishes any rights to use or disclose such works beyond what is required by the contract or specifically approved by the Government."

6.0 SECURITY

All work performed under this T/O shall be unclassified.

7.0 DELIVERABLES

7.1 Basic Contract Deliverables.

The following deliverables are required as per the basic contract and are applicable to this task order.

Name
CDRL No.
No. of Copies*
Basic Contract Reference
PWS Reference
Due
Management Plan
A00G
1
4.2.2
7.1.1
7 calendar days after Period of Performance (POP) start.
T/O Quality Control Plan
A002
1
4.2.2
7.1.2
45 calendar days after PoP start; subsequent reports are due the 15th of each month.
Contractor’s Progress Report
A002
1
Section H
7.1.3
45 calendar days after PoP start; subsequent reports are due the 15th of each month.
Master Schedule
A002
1
4.2
7.1.4
45 calendar days after PoP start; subsequent reports are due the 15th of each month.
Status Meetings
A003
1
7.2.3.1
7.1.5
As scheduled by USG; meeting minutes are due 5 calendar days after the meeting

*Copies are to be submitted electronically whenever possible. Recipients at a minimum should include the Contracting Officer’s Representative (COR) and Technical Monitor (TM). When submitting Microsoft, or applicable, products such as Visio or Project, a PDF version of the file is also required.

7.1.1 Management Plan (CDRL A00G). Deliver a management plan seven (7) calendar days after POP start. The plan shall define a management system to plan and control this T/O effort and delineate how the contractor plans to accomplish the effort supporting the specific T/O. This shall include a breakout of Direct Productive Person Hours (DPPHs), travel, material, ODC, DBA Insurance, a milestone schedule, and a schedule for the planned expenditure of funds.

7.1.2 T/O Quality Control Plan (CDRL A002). Deliver a draft T/O Quality Control (QC) Plan with your TORP proposal; the final plan shall be provided forty-five (45) calendar days after POP start; subsequent reports are due on the 15th of each month. At a minimum, the T/O QC Plan shall address the following:

7.1.2.1 QC Execution. The plan shall not be cursory, but discuss specifically how the prime contractor shall execute its QC responsibilities. The T/O QC Plan shall include a clearly defined QC process, key performance indicators, QC schedules and QC personnel, by name, to include those that will be performing subcontractor oversight and oversight of activities in-theater. The plan shall address how QC trend analysis and tracking of corrective actions will accomplished. The T/O QC Plan shall discuss the prime's management activity that will provide oversight and involvement in the QC process. QC personnel shall not be buried in the organization, but shall have a direct line to upper management.

7.1.2.2 Reporting. Monthly status reports shall specifically discuss QC activities over the reporting period and planned activities for the next period. Information shall specifically address WHO conducted the QC, WHEN was the QC executed, HOW was the QC executed and WHAT the findings and corrective actions were. Trends overtime shall be discussed.

7.1.2.3 Invoice Quality Control and Review. The contractor shall discuss how invoice reviews will be conducted, to include discussion on how the primes, subcontractor and supplier supporting data will be reviewed for consistency with task order requirements and the contractor's approach to execute the task order.

7.1.3 Contractor’s Progress Report (CDRL A002). Deliver a comprehensive progress report forty-five (45) calendar days after PoP start; subsequent reports are due the 15th of each month. The report shall, at a minimum contain an overall schedule, the current status of funding on the T/O, accomplishments completed, potential issues, and any lessons learned. This report shall also include information regarding STRIKE training details; at minimum include details regarding training coordination, projection, schedule, and completion.

7.1.4 Master Schedule (CDRL A002). Deliver a master schedule forty-five (45) calendar days after PoP start; subsequent reports are due the 15th of each month. The contractor shall create, maintain, and report the schedule in conjunction with the progress report after initial delivery. The schedule shall cover all phases of the project from T/O kick-off to T/O close-out. The master schedule shall, at a minimum include the following information:

· Timeline and milestones for procurement, shipment and delivery of equipment

· Timeline and milestones for preparation and execution of applicable export document

· Timeline and milestones for deliverables

In the event there are any changes or delays associated with equipment procurement or T/O deliverables, the contractor shall update the master schedule and provide it to the USG for approval within ten (10) days of identifying the change or delay.

7.1.5 Status Meetings (CDRL A003). Participate in status meetings as scheduled by USG and deliver meeting minutes five (5) calendar days after the meeting. Provide a status review either in person, via teleconference or via electronic mail as scheduled by the USG. Status meeting may be verbal and include workbooks or charts that address current status of the T/O, a technical/management review, a financial review, anticipated risks/risk mitigations, delivery status including anticipated dates, status of any export compliance/ITAR issues, country clearance concerns for personnel traveling OCONUS, anticipated modifications, etc.

7.2 TO Specific Deliverables.

The following deliverables are required as per the basic contract and are applicable to this task order.

Name
CDRL No.
No. of Copies*
Basic Contract Reference
T/O PWS Reference
Due
Course Material (Latin American Spanish) and English
A00E
1 per student
N/A
3.5.4

3.5.6 Electronically 45 calendar days prior to delivery; physical documents are due concurrent with start of training

CD-ROM with Newsletter Anthology, VEIW Guidebook, SCAN Training Guidebook, and Self-study manuals
A00E
1 per student
N/A
3.5.5.1
Electronically 45 calendar days prior to delivery; physical documents are due concurrent with start of training

Technical Report –

After Action Review for Technique of Interviewing and Advanced Interrogation Techniques Course

A00E
1
N/A
3.5.2
5 business days after course completion

Technical Report –

After Action Review for Kinesic Interview and Interrogation Technique Course

A00E
1
N/A
3.5.2
5 business days after course completion

Technical Report –

After Action Review for Scientific Content Analysis (SCAN) Basic and Advanced Course

A00E
1
N/A
3.5.2
5 business days after course completion

Technical Report –

After Action Review for SCAN Art of Confession (AOC) Course

A00E
1
N/A
3.5.2
5 business days after course completion
Course Graduation Certificate
A00E
1 per student
N/A
3.5.3
At course completion

*Copies are to be submitted electronically whenever possible. Recipients at a minimum should include the Contracting Officer’s Representative (COR) and Technical Monitor (TM). When submitting Microsoft, or applicable, products such as Visio or Project, a PDF version of the file is also required.

Appendix A - Performance Requirements Summary

PERFORMANCE

OBJECTIVE

PERFORMANCE STANDARD

(PWS reference)

ACCEPTABLE QUALITY LEVEL (AQL)
METHOD OF SURVEILLANCE
PERFORMANCE RATING
Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
Technical (Quality & Schedule)
Satisfy pre-deployment requirements
All Contractor-generated deployment paperwork is submitted 30 days or more prior to deployment and 90% of deployed personnel receive country clearance prior to movement.
Routine inspection of clearance data forms and input by CNTPO deployment coordinator
All Contractor-generated deployment paperwork is submitted 40 days or more prior to deployment and 100% of deployed personnel receive country clearance prior to movement.
All Contractor-generated deployment paperwork is submitted 35 days or more prior to deployment and 95% of deployed personnel receive country clearance prior to movement.
All Contractor-generated deployment paperwork is submitted 30 days or more prior to deployment and 90% of deployed personnel receive country clearance prior to movement.
One or more deployed personnel submit deployment paperwork less than 30 days prior to deployment.
One or more personnel submit deployment paperwork less than 7 days prior to deployment or deploy prior to receiving clearance.
Technical (Quality & Schedule)
Maintain adequately qualified instructor personnel
All of the instructors proposed are available throughout each class and average customer feedback of at least 3 (Likert scale of 1(unsat) to 5(exceptional))
Routine inspection of service deliverables and customer feedback
All of the instructors proposed are available throughout each class and average customer feedback of at least 4 (Likert scale of 1(unsat) to 5(exceptional))
All of the instructors proposed are available throughout each class and average customer feedback of at least 3.5 (Likert scale of 1(unsat) to 5(exceptional))
All of the instructors proposed are available throughout each class and average customer feedback of at least 3 (Likert scale of 1(unsat) to 5(exceptional))
One or more instructors proposed are unavailable to train during each class or average customer feedback of at less than 3 (Likert scale of 1(unsat) to 5(exceptional))
Two or more instructors proposed are unavailable to train during each class or average customer feedback of less than 2 (Likert scale of 1(unsat) to 5(exceptional))
Technical (Quality & Schedule)
Effective execution of training
POI approved prior to instruction and average POI rating of at least 3 (Likert scale of 1(unsat) to 5(exceptional))
Routine inspection of service deliverables and customer feedback
POI approved prior to instruction and average POI rating of at least 4.5 (Likert scale of 1(unsat) to 5(exceptional))
POI approved prior to instruction and average POI rating of at least 3.5 (Likert scale of 1(unsat) to 5(exceptional))
POI approved prior to instruction and average POI rating of at least 3 (Likert scale of 1(unsat) to 5(exceptional))
POI not approved prior to instruction or average POI rating of less than 3
POI not approved prior to instruction or average POI rating of less than 2
Management (Risk, Prime, and Subcontract)
Deliver effective training
Contractor demonstrates evidence of student improvement in knowledge and skills and less than three POI deviations

observed and average customer feedback of at least three (Likert scale of 1(unsat) to 5(exceptional))

Routine inspection of training delivery and customer feedback)
Contractor demonstrates evidence of student improvement in knowledge and skills and no POI deviations observed and average customer feedback of at least 4 (Likert scale of 1(unsat) to 5(exceptional))
Contractor demonstrates evidence of student improvement in knowledge and skills and less than two POI deviations observed and average customer feedback of at least 3.5 (Likert scale of 1(unsat) to 5(exceptional))
Contractor demonstrates evidence of student improvement in knowledge and skills and less than three POI deviations observed and average customer feedback of at least 3 (Likert scale of 1(unsat) to 5(exceptional))
Contractor cannot demonstrate evidence of student improvement in knowledge and skills or greater than three POI deviations or average customer feedback of less than 3 (Likert scale of 1(unsat) to 5(exceptional))
Contractor cannot demonstrate evidence of student improvement in knowledge and skills or greater than five POI deviations or average customer feedback of less than 2 (Likert scale of 1(unsat) to 5(exceptional))
Program Management
Timely submission of task order deliverables (PWS sections7.0)
At least 80% of task order deliverables are submitted on or before the required due date and are accepted as submitted without correction and requests for correction and resubmission are returned in 10 days or less
Routine inspection of task order deliverables by PM or COR
At least 95% of task order deliverables are submitted on or before the required due date and are accepted as submitted without correction and requests for correction and resubmission are returned in 5 days or less
At least 90% of task order deliverables are submitted on or before the required due date and are accepted as submitted without correction and requests for correction and resubmission are returned in 5 days or less
At least 80% of task order deliverables are submitted on or before the required due date and are accepted as submitted without correction and requests for correction and resubmission are returned in 10 days or less
Less than 80% of task order deliverables are submitted on or before the required due date or Contractor takes more than 10 days to resubmit a revised/corrected (non-draft) deliverable
Less than 60% of task order deliverables are submitted on or before the required due date or Contractor takes more than 30 days to resubmit a revised/corrected (non-draft) deliverable
Program Management
Schedule Adherence
Contractor completes tasks on or before planned completion date at least 90% of the time (excluding government-caused delays)
Routine inspection of service deliverables compared to master schedule.
Contractor completes tasks on or before planned completion date at least 98% of the time (excluding government-caused delays)
Contractor completes tasks on or before planned completion date at least 95% of the time (excluding government-caused delays)
Contractor completes tasks on or before planned completion date at least 90% of the time (excluding government-caused delays)
Contractor completes tasks on or before planned completion date less than 90% of the time (excluding government-caused delays)
Contractor completes tasks on or before planned completion date less than 60% of the time (excluding government-caused delays)
Cost Control
Submission of accurate vouchers/invoicing/milestone achievement (Basic contract Section G and H)
No more than 3 vouchers rejected due to missing information or errors.
Routine inspection of invoices submitted
No vouchers rejected due to missing information or errors.
No more than 2 vouchers rejected due to missing information or errors.
No more than 3 vouchers rejected due to missing information or errors.
More than 3 vouchers rejected due to missing information or errors.
More than 6 vouchers rejected due to missing information or errors.

� “POI deviation” occurs when observed instruction differs from POI requirements.

� Planned completion date as indicated in the approved Master Schedule at time of inspection.

File details come from the government source that posted it. Updated .