TORP_0346.docx
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- CN & GT Training Support Services IDIQ Federal contract opportunity
- Solicitation number
- FA4890-14-R-0024
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DoD Counter Narcoterrorism Program Office (CNTPO)
PROGRAM AND OPERATIONS SUPPORT
NARCOTIC ENFORCEMENT TRAINING TEAM (NETT) SUPPORTING EAST ASIA PERFORMANCE WORK STATEMENT (PWS)
TORP 0346
11 JULY 2013
1.0 MISSION OBJECTIVE.
The DoD Counter Narcoterrorism Program Office (CNTPO) was established to create worldwide Counter Narcoterrorism Technology (CNT) networks, infrastructures, and capabilities that are focused on the detection, identification, and disruption of narcoterrorist activities and organizations. This task effort will support the War Fighter in combating narcoterrorism globally.
2.0 SCOPE.
The scope of this Task Order (T/O) provides specialized training to select elements of Thai law enforcement units in collaboration with Joint Interagency Task Force (JIATF) West. This training shall focus on developing these unit skills in conducting investigative/operations to counter drug-related crimes in Thailand. This action shall support Thailand and the surrounding East Asia region, promote the rule of law, and develop law enforcement which will support counternarcotic capacity.
2.1 Task Order (T/O) Objective.
The task order objective is to conduct up to fifteen (15) basic training classes performed at the Cha Am Training Center, Thailand for Thai law enforcement agencies. Additionally, some courses may be conducted at vehicle checkpoints located in the vicinity of Chiang Mai, Chiang Rai, Sikhiu, Nakhon Sawan, Nong Khai, and Chumpon, Thailand. Depending on the subject of the class, class duration will range from one to six weeks in length. This action shall support Thailand’s ability to conduct effective counternarcotic (CN) operations.
2.2 Basic Contract References:
This T/O PWS establishes the requirements for the Contractor to provide support in the Basic Contract task area(s) of Training (4.3.2.9).
3.0 PERFORMANCE REQUIREMENTS.
3.1 General.
3.1.1 The contractor shall provide all labor, materials, equipment, travel and DBA insurance required to satisfy the requirements set forth in this PWS.
3.2 Training Plan.
3.2.1 The contractor shall develop the proposed training calendar for the fifteen (15) (one to six week) training classes and obtain approval from the Contracting Officer Representative (COR) prior to beginning any student instruction (CDRL A00G). The calendar shall be based on the course content developed jointly by Drug Enforcement Agency (DEA) International Training Division, Special Operations Forces (SOF) Forces, Naval Criminal Investigative Service (NCIS) Security Training Assessment and Assistance Team (NCIS STAAT), Customs and Border Protection (CBP), and JIATF West J2 respectively. The course content will be GFE provided 15 days after contract award.
3.2.1.1 Projected training events shall include up to15 courses annually and shall address the following minimum topics:
3.2.1.1.1 Narcotic Investigations Course (1 week) – 6 iterations annually. Contractor shall perform as primary instructor for this course.
3.2.1.1.2 i2 Analyst Notebook Training (1 week) – 4 iterations annually. Training for this course shall be conducted by the Government (JIATF West J2). Contractor shall coordinate and provide administrative assistance to USG, Joint Unitied States Military Advisory Group (JUSMAG) & host nation personnel to obtain confirmation on logistical requirements (scheduling of vehicles, training location site, translators, etc.) for upcoming training events.
3.2.1.1.3 Checkpoint Training (2 weeks) – 3 iterations annually. The training for this course shall be conducted by the Government (NCIS STAAT). Contractors shall continue to provide administrative assistance to USG, JUSMAG & host nation personnel to ensure the logistic requirements for future training events are met. In addition, contractor shall perform as primary instructor for criminal enterprise investigation material for this course. Contractor will not be responsible for Course of instruction (COI). COI/course content will be provided 15 days after award.
3.2.1.1.4 Counter Narcotics Training (CNT) (6 weeks) – 2 iterations annually. This course shall be conducted by the USG (DEA). Contractor shall provide assistance to Government instructors (SOF Forces for marksmanship and /or medical skills). Contractor shall perform as primary instructor for law enforcement skills/applications portion. Government will provide the course of instruction (COI) 15 days after contact award.
3.2.1.2 The training shall include a pre-training and post-training assessment developed by DEA for each student in coordination and collaboration with DEA agents. These assessments shall not be used to “pass” or “fail” any student, but shall characterize and quantify the change in student knowledge, skills and abilities as a result of course completion (CDRL A00E).
3.2.1.3 Assist DEA and International Narcotics and Law Enforcement (INL) with processing certificates of completion. Each certificates of completion shall be presented to each student at the end of the course.
3.3 Deliver Training.
3.3.1 Using the approved Course of Instruction(COI), the contractor shall provide academic and practical instruction for Narcotic Investigations, Checkpoint Training and CNT courses to deliver up to fifteen (15) (one to six week) basic training classes on site at the Cha Am Training Center, and vehicle checkpoints located in the vicinity of Chiang Mai, Chiang Rai, Sikhiu, NakhonSawan, Nong Khai, and Chumpon, Thailand.
3.3.2 Class size shall not exceed twenty-five (25) students with the exception of the CNT classes. Class size for CNT shall not exceed forty (40) students. The minimum student size is twenty (20) for all classes. During the CNT classes the marksmanship and/or medical skills instruction will be performed by the SOF trainers.
3.3.3 The number of instructors as a minimum is two per class but will have assistance of a minimum of one (1) DEA Agent. The acceptable student-to-instructor ratio is 20:1 for all classes.
3.3.4 Contractor support to DEA Agents shall consist of, but not limited to, assisting in monitoring students, assisting in classroom preparation, serving as role players during CN scenarios, and providing recommendations regarding students’ progress and assessment.
3.3.5 Training shall be based on an eight (8)-hour instruction time frame, at least five (5) days a week. Normal classroom hours are 0800 to 1700 hours.
3.3.6 Instruction shall, to the greatest extent possible, reinforce operational tactics.
3.3.7 The contractor shall wear business suits during opening and closing ceremonies and shall wear polo shirts (with company logo clearly identifying their status) during training days (contractor provided).
3.3.8 The contractor shall provide students with two (2) polo shirts per class, regardless of the amount of classes attended. Polo shirts will have the NETT logo to ensure consistency during training classes and photos for ceremonies. The Government shall provide the contractor with the shirt sizes and quantites (i.e. quantity of small, quantity of medium, quantity of large, etc.). The number of of the students within 15 days after award. 3.3.9 The contractor when attending meetings, answering Government telephones, and working in other situations where its status is not obvious to third parties shall be required to identify themselves as contractors to avoid creating the impression in the minds of members of the public that they are Government official.
3.3.10 All contractors shall ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.
3.3.11. The contractor shall perform the following Pre-Training Services:
3.3.11.1 Adhere to the guidance and technical direction of the COR as designated by the Contracting Officer. COR shall work with Senior Law Enforcement Advisor/NETT Program Manager (SLEA/PM) and the contractor personnel on site during the training events.
3.3.11.2 Plan training calendar with the SLEA/PM and review course material and update as required. (Note: specific course material will be provided by DEA International Training (TRI), JIATF-West J2 (for Intel Events), NCIS STAAT (for Checkpoint and Border Events), and the SOF Forces (for CNT Events) respectively).
3.3.11.3 Plan and coordinate logistical requirements to include:
3.3.11.3.1 Classroom/ training areas, computer/video requirements (and ensure equipment is properly functioning). Ensure the classroom, tables and chairs are set up. Government shall provide contractor with training materials, workbooks and pre-test documents. Contractor shall arrange and distribute items to the students.
3.3.11.3.2 Conduct final preparation tasks with the DEA Agents assigned to the investigative units in the class. This shall include course review and refinement of discussion points as required.
3.3.11.4 The contractor shall perform the following Training Services:
3.3.11.4.1 Administer the pre-test, score the results.
3.3.11.4.2 Training for all law enforcement specific skills during the training events.
3.3.11.4.3 Provide support and logistical coordination assistance to Government instructors (SOF Forces for marksmanship and /or medical skills). Contractor shall perform as primary instructor for law enforcement skills/applications portion.
3.3.11.4.4 Provide support and logistical coordination assistance to instructors during the intelligence skills training events conducted by JIATF West or other United States Government (USG) intelligence instructors; and, STAAT instructors during the Checkpoint and Border Training Events where contractor shall provide criminal enterprise investigation instructions.
3.3.11.5 The contractor shall perform the following Post-Training Services:
3.3.11.5.1 Administer the post-test and score the results.
3.3.11.5.2 Load the student/unit information and test scores to the data base.
3.3.11.5.3 Participate with the DEA Agents in the assessment of the test scores and on follow-up surveys as required.
3.3.11.5.4 Assist in evaluating unit requirements and provide recommendations on course refinement, calendar year training plan, and schedule.
3.3.11.5.5 Assist in evaluating individuals within units to determine if additional training (or alternate training) is required to ensure the individual is capable of conducting investigative operations with US LEA.
3.4 Personnel.
3.4.1 Instructors
3.4.2 Contractor personnel performing training instruction shall meet or exceed the education and experience requirements of the Training Specialist labor category, as defined in Attachment 6 of the basic contract.
3.4.2.1 Additional instructor requirements are as follows:
· Federal drug law enforcement experience (or task force equivalent) within the last 5 years.
· Experience in providing training in a formal setting at a law enforcement academy or other professional venue.
· Complete the DEA Instructor Development Course (IDC) course after arrival in Thailand. DEA will provide this course instruction as part of Government Furnished Services (GFS) but travel costs shall be the contractors responsibility.
· Maintain training certifications such as DoD Information Assurance Awareness, Anti-Terrorism Force Protection Level I and others as defined in United States Pacific Command directives.
· Demonstrated experience and background in basic narcotics criminal enterprise investigative techniques, including the following investigative skills experience:
· Proactively initiated and directed criminal enterprise investigations.
· Participated in multi-agency task force investigations.
· Conducted interviews and interrogations.
· Developed and directed long-term informants.
· Produced comprehensive informant and investigative reports.
· Directed and coordinated surveillance operations.
· Directed undercover operations, and /or operated as an undercover agent.
· Utilized various technical equipment in investigations (e.g. body recorders/transmitters)
· Executed high risk vehicle stops.
· Planned and directed multiple search warrant executions.
· Testified in U.S. Federal Court preferred but not required.
· Investigative experience in evidentiary chain of custody.
· It is desired that instructors have prior work experience in the East Asia region and exposure to East Asia cultures.
3.5 Pre-deployment and In-Country Support.
3.5.1 The contractor shall satisfy all requirements for entry and work performance as stated in the Department of State Foreign Clearance guide prior to leaving Continental United States (CONUS). For planning purposes, the expected pre-deployment and clearance process could take a minimum of thirty (30) days for Thailand.
3.5.1.1 All instructors shall be required to attend JIATF West orientation at Camp Smith, HI based on JIATF West Point of Contact (POC), prior to arrival in Thailand. Contractor will contact JIATF West Point of Contact Ms. Leah Cabanilla, JIATF West, El- Rodd, Building 700, Room 131, Commerical phone (1-8-08-477-9809). The duration of the orientation shall not exceed fourteen (14) days.
3.5.2 The contractor shall be required to work closely with the JIATF West SLEA/PM. The contractor shall be responsible for providing services relating to the following functions, as required to meet program objectives:
· Course calendar planning shall be performed in coordination and collaboration with DEA Regional Director’s Office, to include developing a progressive order tailored to deficiencies of the unit to be trained
· Government will provide advance knowledge of the strengths and weaknesses of the unit to be trained
· Government and contractor shall conduct a pre-course review on training material with assigned course translators.
3.5.3 The contractor shall obtain an approved contractor Letter of Authorization via the Synchronized Pre-Deployment Operational Tracker (SPOT) system. Authorized services during deployment are:
· Government transportation from public airport to Cha Am Training Center, Thailand.
· Resuscitative medical care.
3.5.4 The contractor shall be responsible for maintaining complete and accurate student training records on-site.
3.5.5 The contractor shall ship all equipment and materials required to the US Embassy Bangkok, Thailand, to the attention of Mr. Peter Won and/or Mr. Lance McInnis; Box 29 INL; APO AP 96546.
3.6 Option A: One (1) Additional Year Support
3.6.1 Upon execution of Option A, the contractor shall provide up to fifteen (15) (one to six week) familiarization and advanced training classes at locations in the East Asia region as specified in 3.2 through 3.5.5. The Contracting Officer will identify the receiving point of contact within ninety (90) days of award of this option.
4.0. WORK HOURS AND LOCATION.
The principal place of performance is the Cha Am Training Center. Additionally, some courses shall be conducted at the vehicle checkpoints located in the vicinity of Chiang Mai, Thailand and Chumpon, Thailand. No student instruction shall occur during national and local holidays, local or national emergencies, and administrative closings or Government directed facility closings. The normal student work day is 0800-1700hrs, Monday-Friday.
4.1 The following is a list of known national/local holidays:
· 1 Jan, New Year's Day
· Full moon, 3rd Thai lunar month (February), Magha Puja
· 6 Apr, Chakri Memorial Day
· 13 April – 15 April, Songkran Festival
· 5 May, Coronation Day
· May, arbitrary date, Royal Ploughing Ceremony and Farmer's Day
· Full moon, 6th Thai lunar month (May), Vesak
· Full moon, 8th Thai lunar month (July), Asalha Puja
· First waning moon, 8th Thai lunar month (July), Beginning of Vassa
· 12 Aug, HM the Queen's Birthday
· 23 Oct, Chulalongkorn Day
· 5 Dec, HM the King's Birthday
· 10 Dec, Constitution Day
· 31 Dec, New Year's Eve
4.2 Training Site Exit Procedures
Ensure the training site is clean and back to original condition prior to departure. Ensure all training documents, aids and equipment are packed and removed. Advise authorities responsible for training site if there are any damages, and document the damages, circumstances, results, and individuals notified.
5.0 OTHER PERFORMANCE REQUIREMENTS.
5.1 Defense Base Act Insurance.
All personnel performing duties Outside the Continental United States (OCONUS) shall be included in and insured with a policy covering DBA requirements. DBA insurance for all personnel performing work OCONUS under this task order is required.
6.0 TEMPORARY DUTY TRAVEL.
6.1 The contractor shall be based in Cha Am, Thailand, throughout the period of performance of the contract, not to exceed one year unless the option year is exercised. However, contractor shall perform TDY non-local travel, as required in the performance of this effort. Specific locations for travel include various locations within Thailand. All travel required and approved under this effort shall be paid IAW the Basic Contract by reimbursement to the Contractor. Only required travel previously approved by the Contracting Officer’s Representative (COR) will be reimbursed under this effort.
6.1.1 Checkpoint Training classes shall be conducted at off-site locations. Contractor shall be required to provide up to 2 instructors for the two-week duration of each of the three projected Checkpoint Training classes. Projected locations for checkpoint training are in the vicinity of Chiang Mai, Chiang Rai, Sikhiu, Nakhon Sawan, Nong Khai, and Chumpon, Thailand.
6.2 Post Award Conference/Periodic Progress Meetings: Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.
7.0 GOVERNMENT FURNISHED EQUIPMENT, INFORMATION, MATERIAL OR SERVICES (GFE/GFI/GFM/GFS).
7.1 The Government shall provide GFE/GFI/GFM/GFS as summarized in Table 1 below.
Table 1
| Type |
| Description |
| Qty |
| Location |
| GFE |
| Course Content |
| Package provided to contractor 15 days after contract award |
| Contractor’s designated delivery address |
| GFE |
| Equipment: Access to scanners, printers, lighting, sound, etc. |
| Support instructors and students |
| Cha Am Training Center, Thailand |
| GFE |
| Access to necessary workspace to provide the support outlined in the PWS to include desk space, computers, printers, and other items necessary to maintain an office environment. |
| Support instructors and students |
| Cha Am Training Center, Thailand |
| GFI |
| Student shirt sizes for courses |
| Information provided to contractor 15 days after contract award |
| Contractor’s designated delivery address |
| GFI |
| Shipping address and point of contact for instructional material |
| As required |
| Cha Am Training Center, Thailand |
| GFS |
| Classroom and presentation equipment |
| one large (25 person) classroom minimum; additional classrooms upon approval of JIATF West NETT PM |
| Cha Am Training Center, Thailand |
| GFS |
| Telecommunications service (internet) |
| Wireless connectivity |
| Cha Am Training Center, Thailand |
| GFS |
| Transportation of instructors to/from contractor lodging |
| 1 lot, multiple trips as necessary, before, during and immediately after working hours. |
| Cha Am Training Center, Thailand |
| GFS |
| Drug Enforcement Administration (DEA) Instructor Development Course (Travel costs will be contractor responsibility) |
| For all contractor instructors |
| ILEA – Bangkok, Thailand |
| GFS |
| Transportation of instructors and students to/from commercial airport and within Cha Am Training Center, Thailand and other designated training locations |
| 1 lot, multiple trips as necessary, before, during and immediately after working hours. |
| Cha Am Training Center, Thailand |
8.0 SECURITY
All work performed under this T/O shall be LAW ENFORCEMENT SENSITIVE. Contractor personnel performing work under this contract shall have a Secret Clearance at time of the proposal submission, and shall maintain the level of security required for the life of the contract.
9.0 TASK ORDER DELIVERABLES.
The following deliverables are required as set forth in the Basic Contract:
Basic Contract deliverables
| Name |
| CDRL No. |
| No. of Copies* |
| Basic Contract Reference |
| PWS Reference |
| Due** |
| Master Schedule |
| A00G |
| 2 |
| 4.3.3.1 |
| 10.1 |
| 25 Days After Award; monthly thereafter |
| Quality Control Plan |
| A00G |
| 2 |
| N/A |
| 10.2 |
| 45 Days ARO |
| Contractor’s Progress Report |
| A002 |
| 2 |
| 4.2.2 |
| 10.3 |
| Monthly |
| Meetings, Briefings, and Publications |
| A003 |
| 2 |
| 4.2.3.1 |
| 10.4 |
| Monthly or as required |
| Management Plan |
| A00G |
| 2 |
| 4.3.3.1 |
| 10.5 |
| 25 Days After Award |
*Copies are to be submitted electronically whenever possible. Recipients at a minimum should include the Contracting Officer’s Representative (COR) and Technical Monitor (TM)
**Unless specified otherwise, number of days after the effective date of this T/O
| 10.0 | DATA REQUIREMENTS. |
| 10.1 | Master Schedule. (CDRL A00G) |
The contractor shall provide a Master Schedule for Government approval. The contractor shall create, maintain, and report the schedule monthly after initial delivery. The Master Schedule shall clearly show, but is not limited to milestones for staffing, milestones for training, and milestones showing all deliverables.
10.2 Quality Control Plan (QCP). (A00G)
10.2.1 The contractor shall provide a draft T/O QCP as part of the response to the TORP. The final plan shall be provided within forty five (45) days after the date of the task order award. At a minimum, the TOQCP shall address the following:
10.2.1.1 Quality Control (QC) Execution: The plan shall not be cursory, but shall discuss specifically how the prime contractor will execute its QC responsibilities. The T/O QCP shall include a clearly defined QC process, key performance indicators, QC schedules and QC personnel, by name, to include those that will be performing subcontractor oversight and oversight of activities in-theater. The plan shall address how QC trend analysis and tracking of corrective actions will be accomplished.
10.2.1.2 The T/O QCP shall discuss the prime's management activity that shall provide oversight and involvement in the QC process. QC personnel should not be buried in the organization, but shall have a direct line to upper management.
10.2.1.3 Reporting: Monthly status reports shall specifically discuss quality control activities over the reporting period and planned activities for the next period. Information shall specifically address WHO conducted the QC, WHEN was the QC executed, HOW was the QC executed and WHAT the findings and corrective actions were. Trends overtime shall be discussed.
10.2.1.4 Invoice Quality Control and Review: The contractor shall discuss how invoice reviews will be conducted, to include discussion on how the primes, subcontractor and supplier supporting data will be reviewed for consistency with task order requirements and the contractor's approach to execute the task order.
10.3 Contractor’s Progress Report. (CDRL A002)
A comprehensive progress report shall be delivered monthly to the TM and COR. At a minimum, the report shall contain an overall schedule, the current status of funding on the T/O, accomplishments completed, any potential problems, and any lessons learned. These reports shall be delivered in accordance with CDRL A002 Expenditure Report of the Basic Contract. These reports are due 10 business days from the end of the previous month.
10.4 Meetings, Briefings, and Publications (CDRL A003)
The contractor shall participate in technical interchange meetings, to be scheduled upon request of the responsible Contracting Officer or written designee to discuss and to informally evaluate the contractor’s efforts and accomplishments in direct relation to specific T/O’s. During the meetings, the contractor shall present necessary data to enable a joint review of its various assigned tasks, attendant schedules, and resource expenditures. The contractor shall present and participate in technical discussions and shall inform, in a timely fashion, the Contracting Officer’s TM of any problems with contract execution and any proposed solutions. The contractor shall attend and participate in other meetings as scheduled by the responsible Contracting Officer or written designee.
10.5 Management Plan. (CDRL A00G)
The contractor shall provide a management plan that shall define a management system to plan and control this T/O effort. The management plan shall delineate how the contractor plans to accomplish the effort supporting the specific T/O, to include a breakout of Direct Productive Person Hours (DPPHs), travel, material, ODC, DBA Insurance, a milestone schedule, and a schedule for the planned expenditure of funds.
10.6 Data Rights
The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.
11.0 TASK ORDER UNIQUE DELIVERABLES
The following deliverables are required as stated in this task order.
Basic Contract deliverables
| Name |
| CDRL No. |
| No. of Copies* |
| Basic Contract Reference |
| PWS Reference |
| Due** |
| Training Calendar |
| A00G |
| 2 |
| 11.1 |
| 30 days after contract award |
| Student Training Completion Report |
| A00G |
| 2 |
| 11.2 |
| Submitted upon class completion |
| Student Pre and Post Training Assessment Report |
| A00G |
| 2 |
| 11.3 |
| Submitted upon class completion |
*Copies are to be submitted electronically whenever possible. Recipients at a minimum should include the Contracting Officer’s Representative (COR) and Technical Monitor (TM)
**Unless specified otherwise, number of days after the effective date of this T/O.
11.1 Training Calendar. (CDRL A00G)
The contractor shall develop a training calendar for the fifteen (15) (one to six week) training classes for the Period of Performance (PoP) and obtain approval from the COR before beginning any student instruction. The calendar shall be contractor format and shall contain at a minimum:
· Class Title
· Class Date
· Class Length
· Number of Students scheduled
- Location of Training
· Logistics requirements
11.2 Student Training Completion Report. (CDRL A00G)
The contractor shall determine time during the final day of the course, within the classroom, to conduct post training tests and training questionnaire to be completed by the students. The contractor shall maintain a record of all students who have attended and completed each course.
11.3 Student Pre and Post Training Assessment. (CDRL A00G)
The contractor shall provide a report detailing the impact of training instruction on trainee performance as described in 3.2.1.2. Contractor format is acceptable, but the report shall incorporate quantitative measures at the individual student level. The contractor shall maintain an electronic database of all student assessments and provide information if requested.
DoD Counter Narcoterrorism Program Office (CNTPO)
PROGRAM AND OPERATIONS SUPPORT
NARCOTIC ENFORCEMENT TRAINING TEAM (NETT) SUPPORTING EAST ASIA PERFORMANCE WORK STATEMENT (PWS)
TORP 0346
11 JULY 2013
Performance Requirements Summary
TORP 0346
11 Jul 13
PERFORMANCE
OBJECTIVE
PERFORMANCE STANDARD
(PWS reference)
| ACCEPTABLE QUALITY LEVEL (AQL) |
| METHOD OF SURVEILLANCE |
| PERFORMANCE RATING |
| Exceptional |
| Very Good |
| Satisfactory |
| Marginal |
| Unsatisfactory |
| Technical (Quality & Schedule) |
| Satisfy pre-deployment requirements (3.5.1 – 3.5.2) |
| All contractor-generated deployment paperwork is submitted 30 days or more prior to deployment and 100% of deployed personnel receive country clearance prior to movement. |
| Routine inspection of clearance data forms and input by CNTPO deployment coordinator |
| All contractor-generated deployment paperwork is submitted 40 days or more prior to deployment and 100% of deployed personnel receive country clearance prior to movement. |
| All contractor-generated deployment paperwork is submitted 35 days or more prior to deployment and 100% of deployed personnel receive country clearance prior to movement. |
| All contractor-generated deployment paperwork is submitted 30 days or more prior to deployment and 100% of deployed personnel receive country clearance prior to movement. |
| One or more deployed personnel submit deployment paperwork less than 30 days prior to deployment. |
| One or more personnel submit deployment paperwork less than 7 days prior to deployment or deploy prior to receiving clearance. |
| Technical (Quality & Schedule) |
| Maintain adequately qualified instructor personnel (3.3 and 3.4) |
| All of the instructors proposed are available throughout each class and average customer feedback of at least 3 (Likert scale of 1(unsat) to 5(exceptional)) |
| Routine inspection of service deliverables and customer feedback |
| All of the instructors proposed are available throughout each class and average customer feedback of at least 4 (Likert scale of 1(unsat) to 5(exceptional)) |
| All of the instructors proposed are available throughout each class and average customer feedback of at least 3.5 (Likert scale of 1(unsat) to 5(exceptional)) |
| All of the instructors proposed are available throughout each class and average customer feedback of at least 3 (Likert scale of 1(unsat) to 5(exceptional)) |
| One or more instructors proposed are unavailable to train during each class or average customer feedback of at less than 3 (Likert scale of 1(unsat) to 5(exceptional)) |
| Two or more instructors proposed are unavailable to train during each class or average customer feedback of less than 2 (Likert scale of 1(unsat) to 5(exceptional)) |
| Technical (Quality & Schedule) |
| Effective execution of COI’s (3.2, 3.3, and 10.9) |
| POI approved prior to instruction and average POI rating of at least 3 (Likert scale of 1(unsat) to 5(exceptional)) |
| Routine inspection of service deliverables and customer feedback |
| POI approved prior to instruction and average POI rating of at least 4.5 (Likert scale of 1(unsat) to 5(exceptional)) |
| POI approved prior to instruction and average POI rating of at least 3.5 (Likert scale of 1(unsat) to 5(exceptional)) |
| POI approved prior to instruction and average POI rating of at least 3 (Likert scale of 1(unsat) to 5(exceptional)) |
| POI not approved prior to instruction or average POI rating of less than 3 |
| POI not approved prior to instruction or average POI rating of less than 2 |
| Management (Risk, Prime, and Subcontract) |
| Deliver effective training (3.2 and 3.3) |
| Contractor demonstrates evidence of student improvement in knowledge and skills and less than three POI deviations[footnoteRef:1] observed and average customer feedback of at least three (Likert scale of 1(unsat) to 5(exceptional)) [1: “POI deviation” occurs when observed instruction differs from POI requirements. ] |
| Routine inspection of training delivery and customer feedback) |
| Contractor demonstrates evidence of student improvement in knowledge and skills and no POI deviations observed and average customer feedback of at least 4 (Likert scale of 1(unsat) to 5(exceptional)) |
| Contractor demonstrates evidence of student improvement in knowledge and skills and less than two POI deviations observed and average customer feedback of at least 3.5 (Likert scale of 1(unsat) to 5(exceptional)) |
| Contractor demonstrates evidence of student improvement in knowledge and skills and less than three POI deviations observed and average customer feedback of at least 3 (Likert scale of 1(unsat) to 5(exceptional)) |
| Contractor cannot demonstrate evidence of student improvement in knowledge and skills or greater than three POI deviations or average customer feedback of less than 3 (Likert scale of 1(unsat) to 5(exceptional)) |
| Contractor cannot demonstrate evidence of student improvement in knowledge and skills or greater than five POI deviations or average customer feedback of less than 2 (Likert scale of 1(unsat) to 5(exceptional)) |
| Program Management |
| Timely submission of task order deliverables (PWS sections 9-10) |
| At least 80% of task order deliverables are submitted on or before the required due date and are accepted as submitted without correction and requests for correction and resubmission are returned in 10 days or less |
| Routine inspection of task order deliverables by TM or COR |
| At least 95% of task order deliverables are submitted on or before the required due date and are accepted as submitted without correction and requests for correction and resubmission are returned in 5 days or less |
| At least 90% of task order deliverables are submitted on or before the required due date and are accepted as submitted without correction and requests for correction and resubmission are returned in 5 days or less |
| At least 80% of task order deliverables are submitted on or before the required due date and are accepted as submitted without correction and requests for correction and resubmission are returned in 10 days or less |
| Less than 80% of task order deliverables are submitted on or before the required due date or contractor takes more than 10 days to resubmit a revised/corrected (non-draft) deliverable |
| Less than 60% of task order deliverables are submitted on or before the required due date or contractor takes more than 30 days to resubmit a revised/corrected (non-draft) deliverable |
| Program Management |
| Schedule Adherence |
| Contractor completes tasks on or before planned completion date at least 90% of the time (excluding government-caused delays)[footnoteRef:2] [2: Planned completion date as indicated in the approved Master Schedule at time of inspection.] |
| Routine inspection of service deliverables compared to master schedule. |
| Contractor completes tasks on or before planned completion date at least 98% of the time (excluding government-caused delays) |
| Contractor completes tasks on or before planned completion date at least 95% of the time (excluding government-caused delays) |
| Contractor completes tasks on or before planned completion date at least 90% of the time (excluding government-caused delays) |
| Contractor completes tasks on or before planned completion date less than 90% of the time (excluding government-caused delays) |
| Contractor completes tasks on or before planned completion date less than 60% of the time (excluding government-caused delays) |
| Cost Control |
| Submission of accurate vouchers/invoicing/milestone achievement (Basic contract Section G and H) |
| No more than 3 vouchers rejected due to missing information or errors. |
| Routine inspection of invoices submitted |
| No vouchers rejected due to missing information or errors. |
| No more than 2 vouchers rejected due to missing information or errors. |
| No more than 3 vouchers rejected due to missing information or errors. |
| More than 3 vouchers rejected due to missing information or errors. |
| More than 6 vouchers rejected due to missing information or errors. |
File details come from the government source that posted it. Updated .