ITCC__II_Q A_20141021.pdf

ITCC II Final RFP Q&A #2 Ref # Document / Page # / Section Document Citation Question

1. What components does STRATCOM currently have installed on the Remedy system?

Response: Overview Console, Incident Management Console, Problem Management Console, Action Request System Report Console, Knowledge Management Console, Purchasing Console, Receiving Console, Software Asset Management Console, Change Management Console, Contract Management Console, Product Catalog Console, Return On Investment (ROI) Console, Release Management Console, Service Level Management Console, Service Catalog Manger Console, Service Request Coordinator Console, Business Manager Console, and Work Order Console.

2.

Can the Government please confirm that Remedy Asset Management Module and Bar Code Scanner have been implemented within the STRATCOM enterprise and are in use now?

Response: The Government uses the barcode scanner for Remedy for inputting items coming into the warehouse but the Government does not have the ability to use the barcode scanner to perform inventory. The government is working on implementing this function. See item 1 for installed capabilities in Remedy.

3. DD1423-2_CDRL_A023_Appendix_Metrics/2

– Metric Table/ Application/Service

Availability – 2nd row Of the items listed in paragraph 2, will the unavailability of one system/service cause the unavailability of another?

Response: Yes, there are some dependencies within the systems.

4. DD1423-2_CDRL_A023_Appendix_Metrics /

6 & 7 – Metric Table / Application/Service Outages – 1- 11 rows

Of the items listed in paragraph 2, will the unavailability of one system/service cause the unavailability of another?

Response: Yes, there are some dependencies within the systems.

ITCC II Final RFP Q&A #2