Attachment_1_-_PWS_30_Apr_18.pdf

Attachment 1

Solicitation FA286018R0006

JBA-NAFW Fuels/Supply PWS

Performance Work Statement (PWS) for

Joint Base Andrews-Naval Air Facility

Washington

Fuels and Supply Services

30 Apr 18

TABLE OF CONTENTS

Technical Exhibit Library

SECTION C-1 DESCRIPTION OF SERVICES

1.0. Scope of Work

1.1. Objective

1.2. Organizational Overviews

SECTION C-2 SERVICES SUMMARY

2.0 Common Requirements

2.1. PAG Priority

2.2. Minimum Performance Standards

2.3. Adherence to Directives

2.4. Contractor Personnel Requirements

2.5. Security Requirements

2.6. Hours of Operation

2.7. Quality Assurance

2.8. Plans and Operating Instructions

2.9. Contractor Labor Strikes/Non-Performance

2.10. Protection of Competition-Sensitive Information

2.11. Meetings

2.12. Administration, Correspondence, Forms, Records, Files, and Documents

2.13. Automated Data Processing (ADP) Input Tasks

2.14. Telephone Control Officer (TCO)

2.15. Historical Report Monitor (HRM)

2.16. Defense Logistics Agency-Disposition Services (DLA-DS)

2.17. Foreign Object Damage (FOD)/ Dropped Object Prevention Program (DOPP)

2.18. Safety/Industrial Hygiene

2.19. Environmental Management Plan

2.20. Environmental Compliance

2.21. Hazardous Material and Hazardous Waste

2.22. Ramp Freeze

2.23. Preparations for Exercises, Contingencies, and Emergency Services

2.24. Accident Investigation

2.25. Mishap Sensitive Information

2.26. Facility Management

2.27. Conservation of Utilities

2.28. Zero Overpricing Program

2.29. Reclamation Program

2.30. Vehicle Requirements

2.31. Micro-Computer Support

2.32. Land Mobile Radios

2.33. Mobilization and Transition

2.34. Monthly and Annual Workload Report

2.35. Contractor Manpower Reporting

2.36. Common Requirements Service Delivery Summary

3.0. Contingency Support/Emergency Services Requirements

3.1. Real World Contingency Support/Emergency Services

3.2. Contingency Support/Emergency Services Requirements

4.0. Presidential Airlift Group (PAG)

4.1. Overview

4.2. PAG Service Delivery Summary

5.0. Special Support (e.g. Air shows)

SECTION C-3 WORK CENTER SPECIFIC REQUIREMENTS

6.0. Supply

6.1. Overview

6.2. Operations Compliance

6.3. Materiel Management

6.4. Maintenance Support Section

6.5. Customer Support Section

6.6. LAIRCM and DIRCM Section

6.7. Supply Service Delivery Summary

7.0. Fuel Services

7.1. Overview

7.2. Vehicle Requirements

7.3. PAG Security Requirements

7.4. Fuel Support Requirements

7.5. Manage Fuels Account

7.6. Training

7.7. Compliance, Environmental, Safety

7.8. Lab

7.9. Fuels Service Delivery Summary

SECTION C-4 GOVERNMENT FURNISHED PROPERTY AND SERVICES

8.0. Government Furnished Property and Services

8.1. Overview

8.2. Government-Furnished Real Property

8.3. Government Furnished Equipment (GFE)

8.4. Government-Furnished Materials

8.5. Government-Furnished Records

8.6. Government-Furnished Services and Utilities

8.7. Automated Data Processing Equipment (ADPE)

8.8. Transportation and Vehicles

8.9. Audiovisual Support

8.10. Classified Material Handling

8.11. Travel

8.12. Bioenvironmental Engineering (BE) Support

8.13. Training

8.14. TMDE Services

8.15. Government Furnished Property and Services, Service Delivery Summary

SECTION C-5 DELIVERABLES

9.0. Deliverables

9.1. Manpower Deliverables

9.2. Administrative Deliverables

9.3. Program Management Deliverables

9.4. LRS Deliverables

Technical Exhibit Library

Technical Exhibit Number of Pages

TE-1 Definitions and Acronyms 19

TE-2 LRS Quality Response Standards 1

TE-3A1 Supply Workload Data 3

TE-3A2 Supply Computer Data FY15-17 3

TE-3B Fuels Data FY15-17 5

TE-4 Fuels & Supply Performance Thresholds 4

TE-5 AFIs and TO’s-Mandatory 4

TE-6 Fuels and Supply Required Meetings 1

TE 7 GFP - Equipment 4

TE 8 Ramp Freeze Procedures 3

TE 9 Support Agreement Index 2

TE 10 - TDY History 1

SECTION C-1 DESCRIPTION OF SERVICES

1.0. Scope of Work. This is a world-class fuels and supply service requirement supported by the contractor, who shall provide all personnel, equipment, tools, vehicles and materials except for those items or services specifically stated in section C-4 as Government furnished, to support the missions of the 11th Wing (WG), 89th Airlift Wing

(AW), and their customers. The contractor shall provide all personnel necessary to perform base supply and over and above services in support of aircraft assigned to the 11 WG and 89 AW and their respective customers, with

Presidential Airlift Group (PAG) support taking precedence over all other requirements. Included in this scope is servicing and fueling for all US and foreign aircraft that are transient on Joint Base Andrews-Naval Air Facility

Washington (JBA-NAFW). Due to evolving mission requirements, changes to the number and type of assigned aircraft are anticipated throughout the period of performance. The contractor shall provide all supply chain management, to include Report of Survey Administration, services and fuels support for 11 WG, 89 AW, all transient aircraft, 459th Air Refueling Wing (ARW) aircraft, and various Naval Air Facility Washington aircraft.

The contractor shall provide fuel support to other federal agencies and installation tenant units outlined in the

Memorandums of Agreement (MOA), Memorandums of Understanding (MOU), or Support Agreements listed in

Technical Exhibit (TE)-9. The contractor shall establish a partnership/teamwork approach with the Contracting

Officer (CO), 11th and 89th Functional Commanders (FC), Contracting Officers Representatives (COR), operations personnel, other applicable contractors, and 11 WG/89 AW customers.

1.1. Objective. The objective of this Performance Work Statement (PWS) is to provide the 11 WG and 89 AW, located at JBA-NAFW and their customers with fuel and supply services in support of the safe and timely transportation of their customers which include the President of the United States, the Vice President, Cabinet officials, members of congress, and senior civilian, military and foreign leaders. This is a 24-hour a day, 7-day a week (24/7), no fail, high expectation mission. The 11 WG and 89 AW, as well as their customers, count on these services to provide world-class airlift services.

1.2. Organizational Overviews

1.2.1. Air Force District of Washington (AFDW). Located at Joint Base Andrews-Naval Air Facility

Washington (JBA-NAFW); is responsible for bringing air, space and cyberspace capabilities to the joint team protecting the nation's capital and supports local personnel and those serving worldwide. AFDW is the single

Air Force voice for planning and implementing Air Force and joint solutions within the National Capital

Region (NCR).

1.2.2. Organizational Overview of the 11 WG. The 11 WG is the host wing and reports to AFDW. Key organizations within the 11 WG are the 811th Operations Group, 11th Operations Support Squadron, 1st

Helicopter Squadron, and the 11th Logistic Readiness Squadron. These organizations are primarily responsible for providing all helicopter airlift and supporting all host, tenant and transient aircraft customers with fuels, supply, and munitions services as required. See TE-1 for list of all acronyms and definitions.

1.2.3. 11th Wing (WG). The 11th Wing is the host wing for Joint Base Andrews providing security, personnel, contracting, finance and infrastructure support for six (6) Wings, two (2) Headquarters, more than 80 tenant organizations, 148 geographically separated units, 6,500 Airmen in the Pentagon, as well as

60,000 Airmen and families in the national capital region and around the world. The 11th Wing supports contingency operations in our nation's capital with immediate response rotary-assets. It also provides security for the world's highest visibility flight line and is responsible for ceremonial support with the United States Air

Force Band, Honor Guard and Air Force Arlington Chaplaincy.

1.2.4. 11th Logistics Readiness Squadron (LRS). Provides vehicle and traffic management services, supply, munitions, and fuels support to all JBA-NAFW missions. LRS provides executive driver service for senior officials and manages base deployment planning and support agreements. LRS also provides combat-ready forces in support of worldwide logistics and National Capital Region (NCR) contingency response operations.

1.2.5. 811th Operations Group (OG). Provides support for JBA-NAFW flying and rotary missions while responding to global contingencies. Provides continuous rotary-wing contingency response capability to the

NCR while simultaneously supporting JBA-NAFW global aerial port customers with critical airfield infrastructure and aviation services. The group consists of two squadrons: the 811th Operations Support

Squadron and the 1st Helicopter Squadron.

1.2.6. 811th Operations Support Squadron (811 OSS). The OSS is responsible for one of the busiest contracted transient alert (TA) functions in the Department of Defense (DOD) ensuring the successful/time-sensitive movement of over 10,000 transient aircraft annually. TA’s role is critical in providing stellar 24-hour support for Distinguished Visitors from DOD services and all foreign dignitaries visiting the NCR. TA additionally supports aircraft transporting priority cargo, equipment and supplies in support of missions across the globe. Finally, TA is responsible for ensuring the safe parking and static display of aircraft participating in the Semi-annual Joint Services Open House.

1.2.7. 1st Helicopter Squadron (1HS). Provides priority airlift for national-level civil and military senior leadership in the NCR. Delivers continuous, immediate-response capability in support of sensitive joint contingency plans vital to national security and continuity of operations and supports HQ USAF-tasked VIP transportation.

1.2.8. Organizational Overview of the 89 AW. The 89 AW is a tenant unit on JBA-NAFW and reports to Air

Mobility Command (AMC). The 89 AW executes Special Air Mission’s (SAM) supporting the customers as outlined below. For the purposes of this document, the PAG is a subordinate unit within the 89 AW that supports only the President of the United States and his aircraft. 89th Maintenance Group (MXG) supports all other very important persons (VIP) from the Vice President to other senior leaders.

1.2.8.1. 89th Airlift Wing (AW). With an Air Expeditionary Force combat-ready force of more than 1,100 personnel, the 89th Airlift Wing provides global Special Air Mission airlift, logistics, aerial port and communications for the president, vice president, cabinet members, combatant commanders and other senior military and elected leaders as tasked by the White House, Air Force chief of staff and Air

Mobility Command. The 89th Airlift Wing maintains 24/7 alert, operating the Executive Airlift Training

Center and Government Network Operation Center.

SECTION C-2 SERVICES SUMMARY

2.0. Common Requirements

2.1. PAG Priority. The PAG support takes priority over all other requirements in this PWS; however this does not alleviate any of the other requirements or standards outlined in the PWS.

2.2. Minimum Performance Standards. The contractor shall exercise management and operational control over, and retain full responsibility for, performance requirements set forth in this PWS as detailed in the minimum performance standards listed in TE-2 and estimated workload data is listed in TE-3.

2.2.1. The contractor shall provide services to all organizations on JBA-NAFW, as well as those listed in TE-

10, Support Agreements Index.

2.2.2. Missions are projected on a monthly, weekly and daily basis. Variations to these projections, annual flying hours, number of missions/local training sorties supported, number of aircraft assigned and number of supply/fuels issues are inevitable. At the beginning of the basic performance period and each option year, JBA-NAFW will issue flying hour projections for the next contract performance period. Significant projection changes (+/- 10% outside the range of mission requirements identified in the workload files, TE-3) will be negotiated as an equitable adjustment to the firm-fixed-prices shown in Section B. Aircraft may be added to the inventory as required to support our national leader requirements. Significant changes to the number of aircraft, annual flying hours, annual missions and annual supply/fuels issues for future contract performance periods that materially impact cost, schedule or performance as determined in advance by the CO will be handled in accordance with the Changes Clause, FAR 52.243-1, Changes-Fixed Price-Alternate I, incorporated in Sections I-546 and I-547.

2.3. Adherence to Directives. In cases where multiple standards are available, use order of precedence IAW the objectives and responsibilities outlined in Public Law, Department of Transportation, Manufacturers Commercial

Maintenance Manual, DOD and Air Force (AF) series directives as well as AF, and AFDW instructions, regulations, plans and applicable equipment and/or general support technical orders data.

2.3.1. When applicable, the contractor shall comply with the most recent version of all Government directives referenced in this PWS. Throughout this contract, wherever numbered references, operating instructions (OI), Technical Orders (T.O.’s), Air Force Manuals (AFMAN), etc. (i.e., T.O. 00-20-1, AFI 23-101, AFI 23-201, etc.) are utilized, it shall be interpreted that the most current version is being referenced and that all AFDW and

11 WG supplements apply to the reference.

2.3.2. Due to mission essential functions, the Government may require the contractor to ensure their employees receive seasonal flu and potential pandemic vaccines or other Centers for Disease Control & Prevention

(CDC)-recommended immunizations from contractor-provided healthcare professionals.

2.4. Contractor Personnel Requirements.

2.4.1. Identification and Replacement of Key Personnel. The contractor shall identify key personnel responsible for overseeing the daily operations of the functional areas covered in this PWS, to the CO at time of proposal submission. Key personnel include: Project Manager, Fuels Manager, and Supply Manager. Any changes or additions to key personnel will require a resume(s) to be submitted to the CO for acceptance prior to allowing the proposed individual to begin work on the contract. The contractor shall provide a Project

Manager and/or alternate(s) with 24/7 contact capability who shall be responsible for assuring services are accomplished in accordance with this PWS. The names of those who shall represent the contractor shall be designated in writing to the CO at contract start. The contractor shall provide telephone numbers of the Project

Manager and alternate(s) where each may be contacted outside of normal duty hours. As soon as any knowledge of changes occurs, the contractor shall submit the name of any new designee along with their contact information to ensure mission requirements.

2.4.1.1. The Project Manager or alternate(s) shall have binding authority to act for the contractor on all matters relating to this contract.

2.4.1.2. The Project Manager or alternate(s) shall be available within 30 minutes during normal duty hours to meet on the installation with Government personnel (designated by the CO) to discuss problem areas. After normal duty hours, the manager or alternate(s) shall be available to meet on the installation within 1 hour of notification. Normal duty hours at JBA-NAFW are Monday - Friday, 0730-1630.

2.4.1.3. The Project Manager and alternate(s) shall be able to read, write, speak, and understand English.

2.4.1.4. The Project Manager and alternate(s) shall be certified in Project Management by the Project

Management Institute or equivalent organization within 24 months of contract award.

2.4.2. Mission Essential Contractor Services. The Government determines all Fuel related services to be

Mission Essential. While not all positions will be classified as Mission Essential, the contractor shall identify those that are and within 30 days of contract award the Contractor shall provide a plan, in accordance with

(IAW) DFAR Clause 252.237-7024, to address continuation of services in the event of a crisis and/or when

JBA is closed by order of the Installation Commander (i.e. family days, special events, weather).

2.4.3. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include employee’s name, social security number, and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the CO, PAG Security Manager, Security Forces, and LRS Security Manager, as applicable, at contract start date. The contractors FSO shall also upload all employees into the Joint Personnel Adjudication System (JPAS) prior to contract start date.

Lastly, an updated listing shall be provided to the Government and uploaded/changed in JPAS whenever an employee’s status or information changes or when personnel are added or deleted from the contract.

2.4.4. The contractor shall not employ persons for work on this contract if either the contractor or the

CO/COR/FC perceive the individual as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population identifies such employee.

2.4.5. Contractor personnel who are in supervisory positions, personnel who perform services utilizing technical orders or written documentation, or personnel who have job related contact with customers shall be able to read, write, speak, and understand English.

2.4.6. Due to the frequency of contact with Senior Government and Military Officials of the United States and

Foreign Governments and the resultant national media exposure, contractor personnel shall present a neat, professional, and conservative appearance at all times when on duty. Employees shall also maintain a high degree of personal grooming and hygiene. Hairstyles shall be neat and conservative in nature. As a minimum, hair shall be clean, combed, and not present a safety hazard.

2.4.7. Dress and Attire. The contractor shall furnish a utility work uniform to contract personnel. Uniforms shall be free of patches, emblems or writing except they may incorporate a corporate name or logo and/or employee name. The uniforms shall fit properly, be clean, free of stains or discoloration, without holes or tears and shall be kept serviceable at all times.

2.4.7.1. Employees in uniform shall be free of display objects, articles, jewelry or ornamentation through the ear, nose, tongue or any other body part when performing this contract. Objects, jewelry, or ornamentation could pose safety problems or present foreign object damage (FOD) hazard.

2.4.7.2. The contractor may request, in writing, a uniform waiver from the Chief COR for office personnel that are not in the public view of or contact with customers, or who are not assigned in customer service roles. Contractors not in uniform shall still be required to visibly display appropriate identification.

2.4.7.3. The following positions are exempt from the wear of uniforms: Project Manager and support staff, Material Management Flight Manager and Operations Manager, and Fuels Manager and Operations

Manager.

2.4.8. Contractor personnel who are required to travel on an 11 WG/89 AW aircraft during a mission shall wear the appropriate business attire (dress-coat and tie) or as dictated by the FC.

2.4.9. The contractor shall make sure employees possess applicable current and valid professional certifications before starting work under this contract and that these employees maintain these certifications throughout their employment under this contract. Contractor shall be able to present these certifications upon request.

2.4.10. The CO shall direct the contractor to remove an employee(s) from an assignment under this contract for reasons of security or misconduct. Where the reasons for the removal request is due solely for security or misconduct by the employee(s), the replacement shall be at the contractor’s expense and not chargeable to the

Government.

2.4.11. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; their absence at any time shall not constitute an excuse for non-performance/non-compliance under this contract.

2.4.12. The contractor shall provide a comprehensive plan to the CO for random drug screening of all employees 30 days after contract award. When incidents occur or by direction of CO/FC drug screening will be accomplished at the expense of the contractor. The Government shall be granted all rights and privy to all results of drug screening.

2.4.13. Fuels Section Employee Requirements

2.4.13.1. Fuels Manager (FM). The contractor shall appoint an individual who shall be the fuels manager for all aviation and ground fuel accounts IAW AFI 23-201. Additionally, the FM will meet all requirements of DLA-E policy to act as the Terminal Manager (TM) within twelve (12) months of contract start.

2.4.13.2. Task Knowledge and Experience. Personnel shall have knowledge of fuels management, quality control procedures, receipt, storage, transfer and issue of petroleum/cryogenic products, properties and characteristics of petroleum/cryogenic products, and all pertinent safety precautions and experience levels to maintain consistency with commercial industry practice.

2.4.14. Supply Section Employee Requirements

2.4.14.1. The contractor shall ensure supply personnel are properly trained to accomplish the tasks covered in this PWS and ensure all training is properly documented in the employees training records.

2.4.15. Contractor Manpower Equivalent Report. The Contractor shall provide a Contractor Manpower

Equivalent (CME) report, annually, no later than 20 days after the end of each Government fiscal year. The

Government will have 10 business days to review for correct content and format. If correction is warranted, the contractor has five (5) business days after notice to correct deficiencies and resubmit. Criteria for approval shall be correct content and format. The exact format is to be determined by the Government, however the information required shall include but is not limited to: contract number, functions and missions performed under the contract, the contracting organization administering the contract, the functional organization(s) supported, funding source, performance dates of the contract, and the number of full-time contractor employees (broken down by labor category).

2.5. Security Requirements. To meet the requirement of AFI 31-101

2.5.1. The contractor shall complete a “Request for Identification Credential” for each employee requiring access to JBA-NAFW.

2.5.2. The requests shall be submitted to Security Forces Squadron (SFS), Pass and Registration, through the

LRS. The Government will provide a completed “Identification Credential” which shall be issued, displayed, and surrendered as directed.

2.5.3. The contractor shall complete an AF IMT Form 2586, Unescorted Entry Authorization Certificate, for each employee requiring frequent unescorted access into restricted areas. The request shall be submitted through the LRS to the SFS. The Government will provide restricted area badges to the contractor. The badge shall be displayed and surrendered as directed in AFI 31-101. Additionally, contractor personnel will be required to complete all requirements for and obtain an AF Form 483, Certificate of Competency, prior to obtaining a restricted area badge if they are required to drive on the flightline.

2.5.4. The contractor shall comply with all security measures required by the Government, including initial risk analysis. The Government will conduct Security Test and Evaluations (STE) at the required intervals to ensure compliance.

2.5.5. The contractor shall appoint security representatives as required to implement “Info Protect” programs

IAW AFPD 17-1 in the receiver organization. Implement and show CO a Computer Security (COMPUSEC) program to ensure compliance with AF Information Protection instructions, including any MAJCOM or Wing supplements. Contact base Information Protection (IP) Office for emissions security (EMSEC) requirements when the need to process classified national security information arises. Complete DoD/1AA Cyber

Awareness Challenge training before they are issued user ID’s and passwords, or granted network access.

Coordinate this training with the base IP Program Manager as needed.

2.5.6. The contractor shall establish a Communications Security (COMSEC) account IAW AFMAN 33-283 in writing to the CO, a COMSEC Responsible Officer (CRO) and at least one alternate that is authorized to receive COMSEC aids. The CRO shall annually review the requirement for COMSEC material, assess its validity and give the COMSEC manager a written list of required items including an authority for each item.

The CRO will provide all audits and any investigation reports to the CO. Ensure all persons granted access to

COMSEC aids have proper clearance and a valid need to know.

2.5.6.1. The contractor shall meet the requirement of DODM 5200.1 and AFI 16-1404 for AF Systems

Security Instruction requirements such as COMSEC, COMPUSEC for Operational Systems, Emanations

Security and AFI 10-701.

2.5.6.2. Upon contract award, the contractor shall employ computer operators with security clearances required to obtain access to password-protected AF information systems.

2.5.7. The contractor shall monitor and control access into restricted areas under their responsibility at JBA-

NAFW, allowing only those individuals who have been properly cleared into restricted areas. The contractor shall comply with all security requirements of AFI 31-101, plus those imposed by the installation commander at all times. Contractor personnel shall not enter restricted or controlled areas or base facilities unless specifically authorized in performance of their duties.

2.5.8. Contractor personnel requiring unescorted entry to restricted or other sensitive areas designated by the installation commander shall comply with AFI 31-101 and AFI 10-701. A favorable Access National Agency

Check with Inquiries (ANACI) investigation is required to obtain a restricted area badge for access to restricted areas.

2.5.9. All contractor or subcontractor employees who will have direct access to 11 WG, 89 AW, and 459 ARW aircraft, restricted areas, “close-hold” or classified information shall possess a secret security clearance. The contractor shall escort and monitor all personnel that do not have a secret clearance and require access to an aircraft covered in this contract or other restricted areas at all times. Contractor personnel not in possession of a restricted area badge shall not be left unattended on any 11 WG, 89 AW, or 459 ARW aircraft and shall be under escort at all times.

2.5.10. The contractor shall comply with all applicable Presidential Support Program (PSP) requirements; refer to AFI 31-501 for details. A PSP clearance is required for fuels personnel to gain access to the Air Force One complex. PAG will allow a maximum of 16 contractor fuels personnel to have Air Force One complex access on their restricted area badges. The contractor may have additional personnel with PSP clearance; however, only 12 shall have access to the Air Force One complex designated on their restricted area badge. To qualify for PSP clearance, a person must have a Special Scope Background Investigation (SSBI)/Top Secret Clearance within the last three (3) years and not have a history of financial problems.

2.5.11. The contractor shall conform to the provisions of Department of Defense Manual (DODM) 5220.22-M, safeguarding classified information and provide for obtaining secret security clearances for contractor and subcontractor employees requiring access to classified information. Only those persons who have the proper security clearance and a “need to know” according to the performance of work under this contract shall be given access to classified information or material.

2.5.12. The contractor shall ensure all contractor personnel have appropriate security clearances prior to taking receipt of classified documents and materials.

2.5.13. The contractor shall comply with all security regulations and directives as identified herein and other security requirements as shown elsewhere in this contract. The contractor shall comply with DD Form 254, DoD Contract Security Classification Specification. The contractor shall have a Top Secret facility security clearance.

2.5.14. The contractor shall provide security support including packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks and internal security controls for protection of classified material and guarding against theft of high value property.

2.5.15. The contractor shall comply with all security regulations and directives as identified herein and other security requirements as shown elsewhere in this contract. The contractor shall comply with DD Form 254, DOD Contract Security Classification Specification.

2.5.16. The contractor shall ensure each employee obtains the following pass and identification items, as applicable, for contractor personnel. These identification items can be obtained from each location designated below. The contractor shall be responsible for retrieval of all identification media from employees who depart for any reason before the contract expires.

2.5.16.1. Defense Biometrics Identification (DBIDS) Cards for non-CAC eligible/required employees; 11

SFS, Pass and Registration Office.

2.5.16.2. Common Access Card (CAC) Identification; 11 FSS, Military Personnel Flight.

2.5.16.3. AF Form 2586, Unescorted Entry Authorization Certificate; 11 LRS unit security manager.

2.5.16.4. Automated Entry Control Card/Restricted Area Badge; 11 SFS, Pass and Registration Office.

2.5.17. Security Manager Appointment. The contractor shall appoint a security manager for the on base, long-term visitor group. The security manager shall provide employees with training required by DODM 5200.1, Enclosure 4, AFPD 16-14, AFI 16-1404, and JBA-NAFW supplements. The contractor’s security manager shall attend the supporting 11 WG/IP quarterly security manager’s meetings. The contractor shall provide initial and follow-on training to contractor personnel who work in AF controlled/restricted areas. Restricted areas include, but are not limited to, the flight line parking ramp, and certain areas within hangers that house mission-ready sealed aircraft. The contractor shall provide the supporting Information Protection Office industrial security manager with a visitor authorization letter, including those essential personnel who are supporting the long-term visitor’s agreement.

2.5.17.1. The security manager for the 11th LRS will provide necessary security training on an annual basis for contractor personnel.

2.5.18. Reporting Requirements. The contractor shall comply with AFI 71-101, Volumes 1 and 2, Criminal

Investigations, Counterintelligence, and Protective Service Matters requirements. Contractor personnel shall report any information or circumstances that may pose a threat to the safety and security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information to an appropriate authority.

2.5.19. The contractor shall establish and implement methods of ensuring all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the Government. The contractor shall develop procedures covering key control that are included in the contractor’s property control system. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. All references to keys include key cards.

2.5.19.1. The contractor shall immediately report to CO/COR of any occurrences of lost or duplicated keys. The 1st Helicopter Squadron Security Manager shall be notified immediately upon any occurrences of lost or duplicated keys for their building. The contractor shall confiscate keys from personnel that are placed under suspension or termination.

2.5.19.1.1. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and the total cost will be deducted from the monthly payment due the contractor. In the event keys, other than master keys, are lost or duplicated, the contractor shall be required, upon written direction of the contracting officer, to rekey or replace the affected lock(s) without cost to the Government. The Government may, however, at its option, replace the affected lock(s) or perform re-keying and deduct the cost of such from the monthly payment due the contractor.

2.5.19.1.2. The contractor shall prohibit the use of keys issued by the Government by any persons other than the contractor’s employees. The contractor shall also prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

2.5.20. Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the contractor’s quality control plan. The contractor shall establish procedures in local OIs ensuring lock combinations are not revealed to unauthorized persons and shall ensure the procedures are implemented.

2.6. Hours of Operation.

2.6.1. Recognized Holidays. The Government recognizes the following holidays; New Year’s Day, Martin

Luther King’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day and Christmas Day. During these holidays, the contractor shall have sufficient personnel available to support the 11 WG and 89 AW flying schedules and other customers as required in support agreements.

2.6.1.1. Contractor shall provide training support for the 459 ARW personnel, if requested. The 459

ARW unit training assembly (UTA) training is required one weekend per month for a 4-hour period, for approximately 10-15 personnel per weekend. Times shall be coordinated with 459 LRS personnel. Note:

Since refueling trucks are not Government provided, contractor will not be responsible to provide training for refueling truck operations.

2.6.1.2. Contractor shall provide training support for the 113 ANG personnel, if requested. The 113 ANG unit training assembly (UTA) training is required one weekend per month for a 4-hour period, for approximately 10-15 personnel per weekend. Times shall be coordinated with 113 LRS personnel. Note:

Since refueling trucks are not Government provided, contractor will not be responsible to provide training for refueling truck operations.

2.6.1.3. Contractor shall provide Logistics Officer Orientations Program (LOOP) training to newly assigned Logistics Readiness Officers (LRO) on the processes of Supply and Fuels as outlined in CFETP

21RX as requested by the FC/ Chief COR (CCOR).

2.6.1.4. Contractor shall provide training to Air Force personnel within the NCR when directed by the

FC/CCOR to keep Supply/Fuels personnel current with processes/procedures.

2.6.2. Fuels Section. Flight line fuel support and Automated Base Service Stations will be required on a 24/7 basis unless directed otherwise by higher authority. The contractor shall maintain normal customer service hours of 0730-1630 Monday through Friday, except for recognized holidays or as directed when the base is officially closed or reporting to work is delayed by the Installation Commander.

2.6.3. Supply Operations. The contractor shall maintain normal customer service hours of 0730-1630 Monday through Friday, except for recognized holidays or as directed when the base is officially closed or reporting to work is delayed by the Installation Commander.

2.6.3.1. After Hours Support Function. On occasion, services may be required for support outside the normal duty hours (Monday - Friday, 0730-1630), when the base is officially closed, or reporting to work is delayed by the Installation Commander. On-call contractor personnel shall be provided for after-hours support. The contractor shall respond to after-hours requests within one (1) hour for emergency/priority request(s) requiring processing. Contractor shall prepare an Operating Instruction (OI) defining concept of operations for after-hours support.

2.7. Quality Assurance. The contractor shall provide a Quality Control Plan and establish a Quality Assurance

Program that highlights major discrepancies and minor discrepancies as defined in paragraph 2.7.6.1.1., which as a minimum addresses management, data collection, inspection, and continuous improvement. The Government shall have real-time access to contractor management and quality assurance data to ensure/provide Government insight into contractor quality assurance processes.

2.7.1. The contractor shall brief quality assurance system trends and inspection results to the FC/CCOR on a monthly basis. In the event of a discrepancy being found, the CCOR shall be notified in writing within one duty day. The contractor shall generate/distribute a QA monthly summary providing insight into the status of issues affecting quality and a self-assessment of performance. The contractor shall inspect the required services identified in TE-4.

2.7.2. The contractor shall respond within ten (10) business days with corrective action to any surveillance rated as a “Fail”. In the event of a “Major” finding the contractor will be required to have a completed 8-Step

Problem Solving Matrix to be filed with the original surveillance as supporting documentation. The contractor is encouraged to meet with the COR to discuss circumstances attributing to an assessment/surveillance rated

“Fail”, in attempt to resolve the matter at the lowest level. However, if agreement cannot be achieved and subject report is not overturned, the contractor may elect to elevate the issue to the Contracting Officer (CO) for resolution. In these cases, the contractor shall submit a request for re-consideration to the CO within two

(2) business days of initial receipt of report. The CO will respond within five (5) business days. If the rating remains, the contractor shall respond within five (5) business days from the date of the CO response with corrective action.

2.7.3. The contractor shall participate in all MAJCOM/USAF directed inspections and data calls. The contractor shall support required inspections and requests for data/information from team members as requested.

2.7.4. The Government will inspect required services on an as-required basis and/or as directed by the

FC/CCOR. Each primary service has a Performance Threshold (PT), which is the minimum number of minor discrepancies that may be detected or documented during any inspection, assessment, or surveillance to be rated acceptable/pass. Discrepancies exceeding established PT’s as listed in TE-4 shall result in an unacceptable/fail rating. Any major discrepancy discovered shall override the established PT’s and result in an unacceptable/fail rating as well.

2.7.5. PTs may be adjusted due to changing mission requirements or to address areas of substandard performance or non-compliance issues. All changes will be coordinated through the CO and require a contract modification.

2.7.6. Specific Categories of Discrepancies

2.7.6.1. Fuels

2.7.6.1.1. Major Discrepancy: A deficiency that results or could result in widespread or significant mission impact or failure. As a minimum, discovery of any of the following conditions will be categorized as a major discrepancy: not adhering to the two-person policy for safety in fuel handling; unserviceable equipment or facilities not properly tagged or in use; Presidential support tanks and fuel trucks access points not secured; not providing fuel support within established time frames for priority 1, 2, 3, and 4 aircraft; not notifying or coordinating with the Maintenance

Operation Center or other support agencies whenever fuel requests cannot be met within established time frames due to personnel, equipment or facility deficiencies; not coordinating with the CE for all fuel spill cleanup to determine environmental compliance actions.

2.7.6.1.2. Minor Discrepancy: A deficiency that is procedurally incorrect but only has minor mission impact.

2.7.6.2. Supply

2.7.6.2.1. Major Discrepancy: A deficiency that results or could result in widespread or significant mission impact or failure. As a minimum, discovery of any of the following conditions will be categorized as a major discrepancy: expired shelf-life items that may damage Government assets;

unsecured or lost classified or cryptographic assets; technical order violations of mandatory directives as supplemented; a discrepancy that is likely to result in a hazardous or unsafe condition or is likely to result in failure or reduce materially a supply item that may impact the mission.

2.7.6.2.2. Minor Discrepancy: A deficiency that is procedurally incorrect but only has minor mission impact.

2.8. Plans and Operating Instructions

2.8.1. Safety Plan. The contractor shall formulate and submit a written safety and health plan, no later than

(NLT) 30 days after contract award for review and acceptance by the CO. The CO will review and comment or accept within 30 days after receipt. The written plan shall include the details of the contractor’s safety organization, responsibilities, method of program implementation, and how corrective actions will be accomplished. As a minimum, the contractor shall comply with safety provisions listed in TE-5, the technical publications, and Section C-4.

2.8.2. Government Property Control Plan. The contractor shall be responsible for safeguarding all Government property provided for contractor use and will submit a Government property control plan within 30 days of contract award.

2.8.2.1. At the end of each work period, all Government facilities, equipment and materials shall be secured. The contractor shall conform to the provisions of AFI 31-101 for safeguarding the Government-furnished facilities (GFF) and Government-furnished material (GFM) contained therein.

2.8.2.2. The contractor shall possess an approved property control system pursuant to FAR 52.245-1 and

52.245-2, incorporated in Section I of the resultant contract.

2.8.3. Internal Operating Instructions (OI). The contractor shall develop an OI for internal circulation control, protection of resources and to regulate entry into AF controlled areas during normal, simulated and actual emergency operations within 30 days of contract award. The OI shall be written in accordance with AFI 31-

101 and coordinated through the host Security Forces Squadron; if the LRS already possesses such OI then contractor will ensure their affected areas are covered.

2.8.3.1. The contractor shall develop, research, and coordinate with agencies for mandatory Operating

Instructions (OI’s) for the 11 WG, 89 AW, and Joint base Andrews organizations.

2.8.3.2. The contractor shall conduct annual reviews of all OI's and coordinate for update as necessary.

2.8.3.3. All operating instructions/publications developed and updated by the contractor shall be reviewed by the COR office and all effected agencies prior to being approved by applicable Government authority and processed/posted by the base publications office, if applicable.

2.8.4. The contractor shall establish an internal program focusing on Continuous Process Improvement efforts within its organization and maintenance/business practices. The contractor shall identify an individual(s) who will be responsible for spearheading these efforts. This person(s) will work with Continuous Process

Improvement POC’s on related efforts.

2.9. Contractor Labor Strikes/Non-Performance. In the event of a strike, the contractor shall still be obligated to perform all work pertaining to this PWS. Because the services called for under this contract are of critical importance to the AF the contractor shall provide with the proposal a detailed Strike Contingency Plan, as part of the

Continuation of Services Plan, at which point it will become an official part of the contract, to address the process the contractor will use to ensure full performance continues despite labor strikes. However, if a labor strike by the contractor’s employees impairs the contractor’s ability to satisfactorily perform the contract, the Government reserves the right to take over performance of the awarded contract. In such event, the services will be performed exclusively by AF or AF designated employees and not a mix of AF and non-striking contractor employees. Under such circumstances, and at the direction of the CO or designated representative, the contractor agrees to remove its non-striking force from the performance site and not to interfere in any way with Government performance. The contractor further agrees under such circumstances to permit the Government to use any essential contractor-furnished property.

2.10. Protection of Competition-Sensitive Information. In the performance of this contract, the contractor may access Government information in its G021, “Deficiency Report Tracking System”.

2.10.1. The contractor shall limit access of this information to contractor employees requiring access in order to perform this contract or to effectively manage its performance.

2.10.2. The contractor shall obtain a written agreement from each employee working under this contract which states the employee will not disclose “competition-sensitive” information except to other contractor employees requiring access to the information for performance or management of this contract. The agreement shall continue in effect after completion, or termination, of this contract.

2.11. Meetings. Meetings may periodically be held between base personnel, CO and contractor management to discuss contract status. The contractor shall provide the appropriate representation for all Government meetings.

See TE-6 for a minimum list of scheduled meetings.

2.12. Administration, Correspondence, Forms, Records, Files, and Documents.

2.12.1. Administration. The contractor shall perform all duties and tasks required of the privacy act monitors

IAW AFI 33-332 and perform all duties and tasks required of the Freedom of Information Act (FOIA) Monitor

IAW DOD 5400-7.

2.12.1.1. The contractor shall type, coordinate, and obtain approval through FC for all temporary duty orders that are required in support of this PWS.

2.12.2. Correspondence. The contractor shall prepare all correspondence relating to the requirements in this

PWS. The correspondence that is PWS-related consists of, but is not limited to, replies, requests for depot assistance, reports, and routine correspondence to the base/installation or other activities. Messages shall be prepared IAW AFMAN 33-326; correspondence to, or with Government agencies shall follow guidance in

AFH 33-337.

2.12.2.1. Copies of all PWS related correspondence shall be forwarded to the COR concurrent with their transmittal. The contractor shall identify qualified personnel to take receipt/notification of all classified information.

2.12.2.2. Any and all contractor documents (policies, procedures, special inspections, etc.) published and transmitted from the contractor’s home office to JBA-NAFW that affect or in any way influence functions at any Main Operating Base (MOB)/Deployed Operating Base (DOB) shall be serially controlled and dated. Copies of these documents shall also be provided to the CO.

2.12.2.3. The contractor shall use all applicable Government forms as prescribed in Government directives.

2.12.2.4. The contractor may use alternate forms in lieu of Government forms by submitting an example of the proposed alternate forms for review by COR and acceptance by the CO.

2.12.2.4.1. The contractor shall also publish an index of all alternate forms. Alternate forms shall comply with the intended effect or product contemplated by the Government form(s) and shall be numbered IAW AFI 33-360.

2.12.3. Records. All records, files, documents, and working papers provided by the Government and/or generated for the Government in the performance of this contract become and remain Government property.

2.12.3.1. The contractor shall be responsible for creating, maintaining, and disposing of all required records that are cited in this PWS or required by the provisions of a mandatory directive listed in TE-5.

2.12.3.2. The contractor shall maintain all records and dispose of files, documents and working papers

IAW AFI 33-322, Records Management Program, and all other pertinent directives, as supplemented, through direction of the base records manager. Records disposal requirements can be obtained by visiting the following AF Portal web site; https://www.my.af.mil/afrims/afrims/afrims/rims.cfm .

2.12.3.3. All reports, records, files, documents, policies/operating instructions, and working papers shall be made available to the COR when requested.

2.12.3.4. If requested by the Government, the contractor shall provide any and all original records within five (5) working days of receipt of the request.

2.12.4. Records Manager. The contractor records manager shall perform all duties and tasks required of the

Functional Area Records Manager (FARM) IAW AFI 33-322. For each operation, maintain files for

Government records IAW AF 33 series instructions.

2.12.5. The contractor shall furnish all of the Government required reports and deliverables listed in Section 5 of this PWS, titled “Deliverables.”

2.12.5.1. Reports will be provided electronically to the identified recipient in the format provided, in accordance with the stated frequency of delivery as outlined in…