Draft PWS November 2024 Final.pdf

FA5641-25-R-BOS2

PERFORMANCE WORK STATEMENT

for

United States Air Forces in Europe and Africa

(USAFE-AFAFRICA)

BASE OPERATING SUPPORT

FA5641-25-R-BOS2

November 2024

TABLE OF CONTENTS

Chapter Page Number

1. General Requirements/Description of Services 1

2. Program Management 5

3. Civil Engineering 6

4. Communications Support 7

5. Force Support Services 7

6. Logistics Support Services 7

7. Safety, Occupational Health, Industrial Hygiene & Ambulance Services 7

8. Medical Maintenance Operation Management Services and Patriot Village 7

9. Administrative Services 7

10. Transient Alert 7

11. Performance Objectives 7

12. Government Furnished Property 9

Appendices 10 Acronyms 11

DRAFT PERFORMANCE WORK STATEMENT

(PWS)

CHAPTER 1: DESCRIPTION OF SERVICES/GENERAL REQUIREMENTS

1.0. DESCRIPTION OF SERVICES: This contract is for Base Operations Support. The requirements will fluctuate across all work locations based on changes in mission and available resources. The authorized primary using activities include, but are not limited to, Headquarters United States Air Forces in Europe (HQ USAFE), USAFE bases, USAFE geographically separated units, US European Command (EUCOM), US Africa Command (AFRICOM), and tenant activities located on any USAFE base.

Mission. HQ USAFE-AFAFRICA, headquartered at Ramstein Air Base, Germany, is a major command (MAJCOM) of the United States Air Force (USAF). It is also the air component for two Department of Defense (DoD) unified combatant commands -- USEUCOM, which serves the U.S. component of the North Atlantic Treaty Organization (NATO), and USAFRICOM, which oversees security cooperation programs that assist African nations in building their own security capacity. The Commander of USAFE-AFAFRICA is responsible for delivering full-spectrum options to each of the Combatant Commanders; leading and supporting Joint, Coalition, NATO, and Warfighting Headquarters operations; and promoting regional stability through focused theater engagement. As part of this mission, USAFE-AFAFRICA trains and equips USAF units and maintains combat-ready wings based from Great Britain to Turkey in support of USEUCOM. USAFE-AFAFRICA plans, conducts, controls, coordinates and supports air and space operations in Europe and parts of Asia and Africa to achieve U.S. national and NATO objectives. The command's inventory of aircraft is ready to perform close air support, air interdiction, air defense, in-flight refueling, long-range transport and support of maritime operations. As the air component of USAFRICOM, USAFE-AFAFRICA protects and defends the national security interests of the United States by strengthening the defense capabilities of African states and regional organizations and, when directed, conducts military operations, in order to deter and defeat transnational threats and to provide a security environment conducive to good governance and development.

Scope. This contract shall serve as a vehicle to provide day–to-day base operation services to throughout locations supported by USAFE-AFARICA. The initial locations are primarily Morón Air Base (AB), Spain, Incirlik Air Base (IAB), Izmir Air Station (IAS), Office of Defense Cooperation- Turkey (ODC-T), Ankara Support Facility (ASF), Turkey. Additional USAFE-AFAFRICA locations could be added via task order(s).The required support for UABOS shall fall into one of the following categories which will fall into Chapters: 1) General Requirements, 2) Program Management 3) Civil Engineering, 4) Communications Support, 5) Force Support Services, 6) Logistics Support Services, 7) Safety, Occupational Health, Industrial Hygiene & Ambulance Services, 8) Medical Maintenance Operations Maintenance Services (MMOMS), 9) Administrative Services, 10) Transient Alert, 11) Aerospace Ground Equipment (AGE), 12) War Reserve Material (WRM), and 13) Rapid Airfield Damage Recovery (RADR) support.

The contractor shall support military exercises and provide contingency support as defined within the PWS, and as directed by the Contracting Officer (CO). The contractor shall provide all personnel, supervision, equipment, tools, materials, transportation, and other items and services necessary to perform the PWS requirements, with the EXCEPTION of the Government Furnished Property & Services. The contractor shall also perform necessary phase-in services (to include a joint property inventory with the outgoing contractor IAW FAR 45) during the contract phase-in period, as well as perform necessary activities to phase-out upon award of a successor contract IAW

FAR 52.237-3.

1.1. GENERAL PERSONNEL QUALIFICATIONS: The contractor shall employ personnel who are qualified for their particular position. The contractor shall not hire an employee identified by the Contracting Officer (CO) as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. All US employees filling positions identified as requiring a clearance shall have a U.S. SECRET Security Clearance or Interim U.S. SECRET Security Clearance prior to the beginning performance on the contract.

The contractor shall be responsible for obtaining any necessary licenses, clearances, permits, etc. to comply with applicable U.S., Base, and Host Nation (HN) laws, codes, and regulations. The contractor shall maintain records of training and ensure availability for Government review. The Government shall retain the right to review the qualifications of all personnel filling positions with specific qualification requirements.

1.1.1. Personnel Appearance: The contractor shall ensure employees maintain proper personal hygiene and a neat, professional appearance while in the performance of their duties. Contractor employees shall be easily recognizable by distinctive clothing or appropriate badges. Clothing and badges shall bear the name of the company. For managers and supervisors, badges shall include name and job title.

1.1.2. Personnel Language Proficiency: Contractor personnel shall be proficient in reading, writing, understanding and speaking English, and the HN language at a level necessary to perform the duties and tasks of their position.

1.2. INSTRUCTIONAL GUIDANCE: This document references various forms of instructional guidance contained in manuals, instructions, directives, regulations, laws, etc. The contractor shall meet the outcome(s) contained in the instructional guidance and is responsible for determining the most effective and efficient means to meet or exceed outcomes. The contract shall be performance based. As such, the contractor shall employ the most cost effective methods of obtaining performance outcomes as long as these methods do not violate or compromise safety regulations or standards. The contractor shall implement the latest edition of applicable instructional guidance, and advise the government of any updates. When instructional guidance updates impact the contract price, the contractor shall immediately notify the CO before implementing the update. All Air Force Instructions (AFIs) regulations, and guidance listed are subject to updates. The contractor is responsible for adhering to any new guidance in performance of the contract. The contractor shall participate in inspections to include, but are not limited to USAFE/AFIA Management Internal Control Tool Set (MICT) directed Self Inspections, Unit Compliance Inspections (UCIs), Nuclear Surety Inspections (NSIs), Environmental Safety Occupational Health Compliance Assessment Management Program (ESOHCAMP), Environmental Management System (EMS) Audits, internal self-inspections, and Staff Assistance Visits (SAVs).

1.3. ORGANIZATIONAL CONFLICT OF INTEREST (OCI):The contractor (to include any subsidiary, affiliate, or successor entity) shall not compete (as a prime contractor, subcontractor, main supplier or consultant) during the period of this contract (to include extensions and one year thereafter) for any contract award for construction, supplies or services principally applying to any or all of the contract work sites under this contract for which the contractor initially served as the design agent or requirements developer. The CO will provide prior written consent for any exceptions. This prohibition will not extend to a competitive follow–on to this contract. In the performance of this contract, the Contractor may have access to data and information proprietary to a Government agency or to another Government Contractor, or of such nature that its dissemination or use, other than as specified in this contract, would be illegal or otherwise adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract, except to authorize Government personnel or upon written approval of the CO. The Contractor and its Contractor personnel shall not use, disclose, or reproduce proprietary information bearing a restrictive legend, other than as specified in the contract.

1.4. RECORDS MANAGEMENT: The contractor shall conduct a comprehensive records management program to include creating, maintaining, and disposing of Government required records that are specifically cited in the PWS or required by the provisions of mandatory directives. If requested by the Government, the contractor shall provide the original record, or a reproducible copy of any such record, within 5 working days of receipt of the request.

1.4.1. The contractor shall retain and keep current all official files, manuals, charts, drawings, technical orders, and electronic documents required for the performance of this contract in accordance with AFMAN 37–123, AFI 33–364, and DoD 5015.02–STD. Furthermore, the contractor shall transfer all official documentation and files created, managed, and received to the follow–on contractor or Government personnel during the contract phase-in period. The contractor shall dispose of operational records and data as directed by the Administrative Contracting Officer (ACO), if disposal guidance is not provided within other directives.

1.4.2. The contractor shall utilize the most recent Technical Order (TO) from the Enhanced Technical Information Management System (ETIMS) and request additional TOs as needed through the Air Force Technical Order Distribution Office (TODO) representatives.

1.4.3. The contractor shall refer requests for information to the Administrative Contracting Officer (ACO).

1.5. LOGISTICS SUPPORT: Many services and facilities are available at the installations serviced by the contractor. The use of these services and facilities by authorized contractor personnel shall be in accordance with the Status of Forces Agreement (SOFA). The lack of availability of any facility or service shall not serve as the basis for claims by the contractor against the Government for increased cost of contract performance. Facilities and services may include the following:

1.5.1. Commissary.

1.5.2. Military Exchange Facilities.

1.5.3. Class Six.

1.5.4. Customs exemptions and duty–free importation of household goods in accordance with HN country custom clearance regulations covering personal property of US contractor personnel.

1.5.5. Local government transportation for official government business (non–tactical vehicle).

1.5.6. Community recreational facilities.

1.5.7. Military banking services, accounting and finance services, and/or credit union.

1.5.8. Military Postal Service. IAW DoD 4525.6–M, DoD Postal Manual, personal mail services are available for U.S. citizen contractor employees and sponsored dependents. Contract related mail is authorized as official mail.

1.5.9. Mortuary Service. In the event of death of a contract employee or authorized dependent, the U.S.

Government shall provide necessary assistance to include the embalming of remains for shipment, and the expeditious handling of such remains. The contractor shall reimburse the government in accordance with applicable regulations and directives for the costs associated with handling, and transporting contractor remains.

1.5.10. Officer and non–commissioned officer clubs.

1.5.11. Privately Owned Vehicle (POV) license.

1.5.12. POV registration.

1.5.13. Purchase of Petroleum and Oil (POL) products when allowed by Host Nation and SOFA.

1.5.14. Transient billets. NOTE: Transient billets may be authorized on a space– available basis after all other eligible personnel have been billeted.

1.5.15. Messing facilities at remote sites (Only on a reimbursable basis).

1.5.16. Continuing education services.

1.5.17. Chapel services.

1.5.18. Dependent schools (On a space-available, tuition–paying basis). NOTE: Dependent schools are not authorized on a space-required basis for contractor personnel.

1.5.19. Immunizations and physical examinations (only on a space available basis).

1.5.20. Firearm registration and control.

1.5.21. Law enforcement (limited to accident investigation and on-scene interpreters).

1.5.22. Registration of pets

1.5.23. Local Area Network (LAN). The Contractor shall be aware of and abide by all Government regulations concerning the authorized use of the Government’s computer network.

1.6. MEDICAL SUPPORT

1.6.1. Emergency medical and dental services (Only on a reimbursable basis).

1.6.2. Emergency transportation incidental to medical and dental treatment (Only on a reimbursable basis).

1.6.3. (IAB Only): Transportation of contractor personnel to the Incirlik AB front gate in U.S. Government ambulances shall be furnished at no cost. In the event of life threatening emergencies transportation in U.S.

Government ambulances may be furnished beyond the Incirlik AB front gate by the U.S. Government on a cost reimbursable basis.

1.6.4. (IAB Only): Medical transportation by air of contractor personnel may be furnished by the US government. The cost to the contractor for medical air transportation will be at the rate provided in the international rate book if the transportation service is included in a routine flight schedule.

1.7. CONSERVATION OF UTILITIES: Contractor personnel shall conserve utilities and comply with established energy reduction policy, and the installation energy plan. Contractor personnel shall reduce waste and recycle IAW mandated installation policy.

1.8. TRAVEL: The contractor shall conduct travel in support of mission requirements as defined in the PWS or as directed by the COR or ACO. Travel and related expenses for training to acquire, maintain, or renew certifications, for positions that require specific certifications will not be paid by the Government. Travel within the local area or place of performance to attend meetings, conferences, seminars or perform work shall be considered a cost of doing business and shall not be separately reimbursed as a travel expense. Local area travel is defined as within an 80 kilometer radius of the primary place of performance. Contractor employees may be required to travel to various locations within the CONUS and OCONUS in performance of task orders. All government-authorized travel will be paid on a cost reimbursable basis in accordance with the FAR, JTR, and/or applicable Host Nation laws.

1.9. CONTINGENCY/EXERCISE SUPPORT: The contractor shall support military exercises as required.

1.9.1. The contractor shall segregate contingency/exercise costs and submit separate invoices for reimbursement. The contractor shall detail contingency/exercise funds expended in the Cost Element Breakout (CEB).

1.10. MATERIAL ACQUISITION/EQUIPMENT PURCHASE: The contractor shall obtain all materials necessary to meet UABOS requirements, with the exception of Government Furnished Property (GFP) via Government supply channels or utilizing the Materials CLIN on the contract. For purchases in excess of $5,000, the contractor shall obtain written approval from the Program Manager.

1.11. SERVICES OVER and ABOVE: When directed by the Contracting Officer (CO), the contractor shall provide services that are within the general scope of the contract but not included in the contract baseline. Services Above-and-Beyond shall be negotiated with the CO on a cost-reimbursable basis.

1.12. INDIVIDUAL JOB ORDERS (IJOs): IJOs are defined as; complex work requiring multi-organizational scheduling and execution, work with projected cost and labor estimates that warrant additional management control, or work within the general scope of the UABOS IDIQ but not specifically identified in the current Task Order PWS. IJOs may encompass contingency, sustainment, or enhancement projects depending on the complexity, cost, and labor required.

1.12.1. This paragraph outlines the Government’s requirement for work, which is not specifically identified in the PWS, but which is still within the general scope of this contract. The Government anticipates using FFP or CR IJOs and under special circumstances a Cost-Plus-Fixed-Fee (CPFF) may be used. IJO CLIN type will be determined by the Contracting Officer on a case-by-case basis depending on the nature of the work. If a CPFF CLIN is used, the total fee amount allowed will not exceed 4%. The Contractor shall develop initial technical and cost proposals for Government review and approval at the request of the CO unless such authority has been delegated to the ACO. The Contractor shall perform planning, development, and distribution of plans and specifications, installation instructions, bills of materials, as-built (red-lined) drawings, specifications, and inspection to complete the job at the work location. The Contractor shall provide all necessary management for IJOs to include technical management, logistics support and services, administrative support and services, engineering, drafting, and similar requirements as they occur. The CO will negotiate IJOs prior to any action occurring. Work shall commence once a bi-lateral modification is negotiated and signed. If appropriate, a notice to proceed with a not to exceed amount may be issued by the CO for work to begin immediately after having received a ROM from the Contractor.

1.12.2. Work to support IJOs will be performed on a non-interference basis with relation to other BOS work to avoid any down time or loss of service. The use of overtime rates for completion of IJOs may be used if no other options exist for performing the work.

1.13. HOURS OF OPERATION: Normal hours of operation are generally 0730-1630 Monday through Friday.

However, specific functional areas may require different work hours. Reduction or changing of business hours requires Government Program Manager and Contracting Officer review and approval. The work hours for Local National Employees shall comply with applicable labor laws and/or labor agreements. Work hours shall not include transportation time to and from work. The contractor shall be responsible for providing services on Host Nation and

U.S. holidays where non-performance may cause mission failure. Holidays and scheduled events and services performed on holidays are not above and beyond requirements.

1.14. MISSION ESSENTIAL SERVICES: Mission essential services are the minimum support required to sustain flying operations and maintain key infrastructure. The contractor shall ensure mission essential services are provided without interruption, to include periods of crisis or worker unrest. In accordance with DFARs 252.237- 7023, the contractor shall provide a written plan for continuing the performance of mission essential services.

1.15. CONTRACTOR MANPOWER REPORTING: The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of the Air Force via a secure data collection site. The contractor shall completely fill in all required data fields at https://www.ecmra.mil.

1.15.1. REPORT: The contractor shall input the labor executed during the period of performance for each Government Fiscal Year (FY), which runs 1 October through 30 September. While inputs may be reported at any time during the FY, all data pertaining to the Contractor Manpower Report shall be reported no later than 31 October of each calendar year. Contractors shall direct questions to the help desk.

1.15.2. USERS AND SAFEGUARDING OF INFORMATION: Information from the secure web site shall be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time shall any data be released to the public with the contractor name and contract number associated with the data.

https://www.ecmra.mil/

1.15.3. USER MANUALS: Data for Air Force service requirements shall - be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.15 CONFERENCES AND MEETINGS. The Contractor shall host a post-award conference after award of the basic contract. The contractor shall provide draft slides at least five (5) business days prior to the post-award conference (RR). The Contractor shall coordinate the date, location and agenda with the Government. The Contractor will host a Program Management Review (PMR) bi-annually at a location determined by the Government. At minimum, the Contractor will provide the Government a status update by PWS Chapter and performance location. The contractor shall provide draft slides at least five (5) business days prior to the PMR (RR).

If requested, the Contractor shall support other meetings during the performance of the contract.

CHAPTER 2: PROGRAM MANAGEMENT

2.0. PROGRAM MANAGEMENT (PM): The contractor shall provide operation support services at the installations. The contractor shall appoint a PM (Mandatory AN) and Alternate PM (Mandatory AN, may be dual– hatted). The contractor shall provide the Government with the resumes of the PM and Alternate PM immediately after appointment. The PM and Alternate PM shall have full authority to act for the contractor on all matters relating to daily operation of this contract. The PM and Alternate PM shall not participate in strikes or labor unrest activities that result in absence from work. During performance of the contract, situations designated by the CO as contract emergencies may arise. Contractor personnel with decision making authority shall provide a decision response to contract emergencies within 24 hours.

2.1. KEY PERSONNEL: Contractor key personnel (Management and Section Leads) shall be available to meet with Government representatives during normal work hours. For emergencies outside of normal work hours, the contractor shall provide the ACO a list of key personnel and associated phone numbers.

2.2. LOCAL WORKFORCE EMPLOYEE INFORMATION: The contractor shall provide the ACO a monthly Local National Work Force report (in PDF and Excel format) listing all employees by location and function (RR).

The list shall contain the following information: (1) Employee’s Name; (2) Date of Birth; (3) Location of Work; (4) Job/Position Title; (5) Labor Classification; (6) Nationality; (7) Date of Hire; (8) Monthly labor cost broken down into Salary, various Bonuses, Benefits, Social Security, Toxic/Hazardous Duty Pay and Night Shift Premiums, Longevity, and Other (e.g., Overtime, Unemployment, Accident, Number of employees per location of work [i.e., Functional Total], Number of employees per functional area [i.e., Chapter Total], etc.). With the exception of the employee’s name and position title, this information shall not be considered proprietary and may be released as part of any future competitive solicitation of proposals.

2.3. SECURITY: The contractor shall implement a Security Training and Education program IAW installation Security Forces policies. The contractor shall train personnel within 30 calendar days of employment and annually thereafter. The contractor shall prevent unauthorized access to UABOS-controlled facilities and equipment. The contractor shall develop procedures for key and lock combination control. The contractor shall ensure Information Condition (INFOCON) and Force Protection Condition (FPCON) are posted at the entrance to all contractor-operated or contractor occupied facilities. The contractor shall comply with the Installation Security Plan (ISP) and the Anti–Terrorism/Force Protection (AT/FP) Plan.

2.3.1 Installation Access and Physical Security. The Contractor shall ensure all Contractor employees authorized to perform work under this contract obtain installation access. Contractor employees and property may be subject to search and seizure upon entering and leaving Government installations and facilities. Government furnished identification shall be returned to the Government upon termination of an employee. Contractor employees shall comply with Government physical security plans in effect at Government facilities. The Contractor shall be responsible for keys (and accountable for their use) that are provided to the Contractor by the Government. Contractor employees shall not duplicate or provide keys to unauthorized personnel and shall implement procedures to prevent loss or misplacement.

http://www.ecmra.mil/

2.3.2 Restricted Entry Requirements. The Contractor shall arrange for entry into restricted areas, base entry, vehicle passes, and other requirements in conjunction with notification of the Government security activity.

2.3.3 Source Geospatial Data. Source geospatial data and product data remain the property of the US Government. The contractor may be required to sign a non-disclosure agreement attesting to the same before source GIS data are released. Further information about security and nondisclosure requirements should be obtained from the AFIMSC/Det 4 GIO. Some installation map data, source and/or product, may be considered by the government to be “sensitive, but unclassified.” The intent of this clause is to prevent intentional or unintentional dissemination of “sensitive, but unclassified” information to include unauthorized access to the source and product data. The contractor is not authorized to release this information to any third party without the explicit consent of USAFE, AFIMSC/Det 4 or AFCEC. All source information must be returned to the government POC or destroyed upon completion of this project.

Further information concerning geospatial data release and sharing include AFI 32-10112 Installation Geospatial Information and Services (IGI&S) and DoDI 8320.02, Sharing Data, Information, and Information Technology (IT) Services in the Department of Defense.

2.4. PERFORMANCE MANAGEMENT: The contractor shall implement performance assessment and improvement processes (Quality Management and Quality Control) that are documented in a Management Performance Assessment Plan (MPAP). Once accepted by the PCO, the MPAP shall become a compliance document. The MPAP shall describe the contractor’s industrial and labor relations interface with the HN Government and unions. The MPAP shall also describe general support services to be provided by the contractor’s corporate and/or regional offices and interfaces with key Government personnel (i.e., Base/Wing/Group commanders, CO, Contracting Officer Representative (COR) Supervisor, COR and Headquarters staff personnel).

When revised, the contractor shall provide the MPAP to the ACO within 10 calendar days. Noted deficiencies shall be corrected in a timely manner and root cause analysis performed to prevent reoccurrence. The contractor shall report performance assessment data and metrics to include trend analysis, during the biannual Performance Status Review Meeting.

2.5. INTERPRETATION/TRANSLATION SUPPORT: The contractor shall provide translation of operating instructions, procedures and all other documents required for efficient performance of this contract. The contractor shall develop procedures to rapidly communicate, translate, and/or interpret information between all organizational levels. Interpreters/translators shall be present during all exchanges of information requiring interpretation or translation.

2.6. REQUIRED REPORTS: The contractor shall electronically post and update reports listed in Appendix B of each task order. Appendix A Workload Data shall be updated by contractor within 30 days of the end of each Task Order and delivered to the Government Program Manager. These reports shall be posted to a virtual, centralized point (i.e., a website). The contractor shall limit electronic desktop access to the centralized point to only authorized government and contractor personnel. The centralized point and all data contained therein are the property of the Government and shall be passed on to the successor contractor for continuity of service. The Contractor shall obtain COR approval of all extensions to the delivery timeline prior to the expiration of the delivery timeline based on magnitude and complexity of the document topic. The Contractor shall provide informal reports by e-mail as requested by the COR, Contracting Officer or Program Manager.

2.7. SUPPORT AGREEMENTS. The contractor shall provide coordination on applicable Host– Tenant Support Agreement (HTSA), Inter-Service Support Agreement (ISSA), Memorandum of Understanding (MOU), Acquisition and Cross-Servicing Agreements (ACSA), leases and local agreements.

2.8. COST ELEMENT BREAKOUT. The contractor shall electronically submit a monthly Cost Element Breakout (CEB) in accordance with the instructions provided in Appendix H. The contractor shall submit the CEB (RR) to the ACO within 15 business days following the end of each month.

CHAPTER 3: CIVIL ENGINEERING. The contractor shall provide personnel in support of Civil Engineering services to include, but not limited to administration, resource management, financial management, real estate, information technology, engineering and construction management, community planning and project programming, facility design, construction management, environmental management, and airfield maintenance.

CHAPTER 4: COMMUNICATIONS SUPPORT. The contractor shall provide personnel to operate, maintain, administer and manage computer and information technology systems (IT) required to perform functional duties.

The contractor shall ensure hardware and software meet DoD and AF configuration guidance.

CHAPTER 5: FORCE SUPPORT SERVICES. The contractor shall personnel to provide Morale, Welfare, and Recreation (MWR) and other force support activities that may include, not limited to: Food service operations, golf course maintenance, bowling center maintenance, lodging services, laundry service, fitness and sports programs, pool operations, library and information services. Additionally, Postal Operations and Custodian of Postal Effects (COPE) support may also be included under this contract.

CHAPTER 6: LOGISTICS SUPPORT SERVICES. The contractor shall provide personnel in support of logistics support to include, but not limited to vehicle management, ammunition/weapons clearance, material management, and traffic management.

CHAPTER 7: SAFETY, OCCUPATIONAL HEALTH, INDUSTRIL HYGIENE & AMBULANCE

SERVICES. The contractor shall provide personnel in support of safety, occupational health, industrial hygiene and ambulance services to include, but not limited to emergency response, patient transport, and in-flight emergency response support.

CHAPTER 8: MEDICAL MAINTENANCE OPERATION MANAGEMENT SERVICES (MMOMS). The contractor shall provide personnel in support, but not limited to the necessary management to maintain the infrastructure and grounds of the Medical Treatment Facility (MTF).

CHAPTER 9: ADMINISTRATIVE SERVICES. The contractor shall provide administrative services to include, but not limited to pass and registration, and payroll services.

CHAPTER 10: TRANSIENT ALERT. The contractor shall provide personnel in support of transient alert to include, but not limited to foreign object damage prevention program, tool control program, emergency support, aircraft support training, arrival & departure support, flight operations, aerospace ground equipment, and cryogenics, Nondestructive Inspection program (NDI) Aircraft Crash Damaged or Disabled Aircraft Recovery Program

(CDDAR).

CHAPTER 11: PERFORMANCE OBJECTIVES. Each performance objective represents a significant task identified in the basic contract PWS. The performance threshold represents the minimum acceptable level of performance. The performance objectives and performance thresholds represent only the significant tasks outlined in the PWS and do not excuse the Contractor from performance of other responsibilities identified in this PWS.

Performance objectives will be monitored regularly by the CORs. During contract performance, service summary performance thresholds may be updated by mutual agreement of the parties. Customer complaints will be validated by the Program Manager and/or Contracting Officer.

11.1 Services Summary Surveillance. The Government will monitor and assess the Contractor’s quality of performance using the accepted quality levels specified in the contract. The COR will follow the methods of surveillance specified in the Quality Assurance Surveillance Program (QASP) and will evaluate Contractor performance of the services listed in the SS table to determine if the performance thresholds are met. All surveillance shall be documented with the QASP checklist. Additional performance objectives may be added at the task order level as required. All actions taken by the Contractor to correct deficiencies found by the Government as a result of quality assurance surveillance, and by the Contractor as a result of quality control, shall be at the Contractor’s own expense, and without additional reimbursement by the Government.

11.2 Deficiencies. A deficiency is any Government-identified non-compliance with the SS or other contract requirements that specifies that an activity or action did not take place, or did not take place to the standards of timeliness or quality required.

11.3. Deficiency Resolution. The Contractor shall take immediate action to correct all Government reported deficiencies and to prevent recurrence of the deficiency.

11.4 Corrective Action Report (CAR). A CAR will be initiated by the CO when contract requirement deficiencies are found and subsequent corrective action are to be taken.

11.5 Valid Customer Complaints. When customer complaints are to be used as a method of Performance assessment, the COR will conduct an investigation to determine the validity of any negative comments received. The contracting officer with the assistance of the program manager will make the final determination regarding the validity of the customer compliant IAW the contract and notify the contractor.

Multiple customer complaints may result in a CAR.

Table 1 Services Summary

SS# PEFORMANCE

OBJECTIVE

PWS

Chapter

PERFORMANCE THRESHOLD

Contractor provides support for military exercises.

1.9

Support 95% leadership requests for support, including, but not limited to, meeting attendance, ground feeding meals, fire and medical response.

Continued operation of mission essential services are provided without interruption to include periods of crisis or worker unrest.

1.14

100% of the time during crisis.

Contractor implements and complies with an internal

MPAP that ensures compliance with PWS requirements.

2.4 Contractor provides detailed briefing of

MPAP findings and corrective actions at PSR;

no more than five re-occurring issues per year after corrective actions are taken.

Reports – Data provided is timely, accurate and complete. 2.6, 2.8 Reports submitted IAW contract requirements or not more than three deficiencies per month.

CHAPTER 12: GOVERNMENT FURNISHED PROPERTY. The Government shall provide the contractor the property as listed in Appendix K.

12.1 Inventory. The successful offeror and the incumbent contractor shall begin a joint inventory of GFP during the phase-in period of this contract and complete no later than completion of the phase-in period of this contract. The contractor shall conduct an annual inventory within ten (10) calendar days of the start of any option periods, and a final inventory not later than ten (10) calendar days before completion of the contract period (including any option periods). The contractor shall sign a receipt for all equipment provided by the Government. The contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The Government shall replace missing items and repair all items not in working order, or the ACO shall direct the contractor to replace the missing items(s), or accomplish the repair and the contractor shall be reimbursed thereafter. The Government representative shall give disposition instructions for items beyond repair. The contractor and the Government representative certify their agreement as to the working order of the equipment. If the contractor does not participate in the inventory, the contractor shall accept as accurate the listing and stated condition of equipment provided by the Government.

12.2 Government Furnished Material. The contractor and a Government representative shall inventory the initial stock of Government-furnished materials provided to the contractor, within ten (10) calendar days after contract start. The contractor shall annotate all missing items on the inventory and notifiy the ACO. The contractor shall be responsible for keeping enough materials on hand for performance of the contract according to its terms and providing an audit trail for items used. Annually the contractor will provide a complete inventory at the end of each option year. At the end of the contract period, including any option periods, the contractor shall return all residual inventory to the Government.

12.3 Government Furnished Services:

12.3.1 Government-Furnished Utilities: Electricity, gas, water, and sewage. Telephone Services (restricted class). Postal and Installation Distribution. Security Police and Fire Protection. Limited Emergency Medical Services -- during normal operating hours, on a reimbursable basis.

12.3.2 Chapter 3, Civil Engineering government-furnished services. The contractor shall not perform inherently Government functions. The Government shall provide the following CE functions:

12.3.3 Approve AF Form 9, Purchase Request and AF Form 332, BCE Work Request.

12.3.4 Functional Approval of Project Plans and Specifications. The contractor shall certify that all project plans and specifications have been reviewed by a registered engineer and are correct and technically adequate. The BCE signature as approval authority shall be for administrative purposes only and not a technical approval of the project plans and specifications.

12.3.5 Approval of contractor procedures manuals.

12.3.6 Perform certain RPAO Functions. The RPAO shall be a U.S. military or government employee appointed by the installation commander. All other functions and administrative duties relating to the RPAO or maintenance of the real property account are the responsibility of the contractor.

12.3.7 Emergency Management Function (EM): EM functions shall be the responsibility of the USAF Civil Engineer office.

12.3.8 GOVERNMENT-PROVIDED TRAINING: The contractor shall ensure appropriate personnel are identified to the ACO/COR Supervisor for attending Government-provided training as referenced herein or as directed by the ACO. The contractor shall ensure that Government provided training does not impact the performance required under this contract to the maximum extent possible.

12.3.9 The contractor supervisory personnel shall attend Government-furnished training on a space available basis and upon approval by HQ USAFE/A1. The contractor shall request training slots through the COR Supervisor.

APPENDICES. Appendices are attachments. Additional appendices may be found at the task order level

PWS.

Appendix A – N/A Appendix B – Required Reports (RR) Appendix C – N/A Appendix D – N/A Appendix E – N/A Appendix F – N/A Appendix G – N/A Appendix H – N/A Appendix I – N/A Appendix J – N/A Appendix K – N/A

ACRONYMS

AAFES Army Air Force Exchange Service ACO Administrative Contracting Officer ACSA Acquisition and Cross-Servicing Agreements AFI Air Force Instruction AFRICOM Africa Command ASF Ankara Support Facility CAR Corrective Action Report CDDR Aircraft Crash Damaged or Disabled Aircraft Recovery Program CE Civil Engineering CEB Cost Element Breakout CLA Collective Labor Agreement CLIN Contract Line Item Number COCOM Combatant Command CONUS Continental United States CO Contracting Officer COR Contracting Officer’s Representative CRMA Contractor Manpower Reporting Application DoD Department of Defense EPA Equitable Price Adjustment ETIMS Enhanced Technical Information Management System EUCOM European Command FAR Federal Acquisition Regulation FP Fixed-Price FFP Firm Fixed Price FOUO For Official Use Only FPCON Force Protection Condition FY Fiscal Year GFM Government Furnished Material GFP Government Furnished Property HN Host Nation HQ USAFE Headquarters United States Air Forces in Europe HTSA Host–Tenant Support Agreement IAB Incirlik Air Base IAS Izmir Air Station IAW In Accordance With IDIQ Indefinite Delivery Indefinite Quantity IJO Individual Job Order INFOCON Information Condition ISSA Inter-Service Support Agreement IT Information Technology JFTR Joint Federal Travel Regulations LAN Local Area Network MAJCOM Major Command MFT Multi-Functional Team MOU Memorandum of Understanding MPAP Management Performance Assessment Plan MTF Medical Treatment Facility NATO North Atlantic Treaty Organization NDI Nondestructive Inspection Program OCONUS Outside the Continental United States

ODC-T Office of Defense Cooperation – Turkey O&M Operations & Maintenance PM Program Manager POL Purchase of Petroleum and Oil POV Privately Owned Vehicle PWS Performance Work Statement QASP Quality Assurance Surveillance Plan QCP Quality Control Plan RPAO Real Property Accountable Office RR Required Report SOFA Status of Forces Agreement SS Services Summary TO Task Order TODO Technical Order Distribution Office TDY Temporary Duty UK United Kingdom USAF U.S. Air Force USAFE U.S. Air Forces in Europe WAWF Wide Area Work Flow

ACRONYMS