Cannabis Care Line (CCL) Pilot Program

This is a Statement of Work/Project Description document for the State of Maryland soliciting staffing services for the Cannabis Care Line (CCL) Pilot Program. The program aims to establish a free telephone hotline providing professional information on medical cannabis use and answering health-related questions regarding cannabis consumption. The service will be delivered by qualified staff capable of offering evidence-based guidance to callers seeking information about cannabis products, therapeutic applications, potential health risks, and interactions with other medications. The pilot program represents Maryland's initiative to provide accessible public health information in response to the expanding medical cannabis market and consumer information needs within the state.

The document outlines operational requirements for the call center staffing, including staffing models, call handling protocols, hours of operation, and quality assurance measures to ensure caller interactions meet established professional standards. Specific details regarding contract term length, renewal options, response deadlines, evaluation criteria, and pricing structures would be detailed within the complete solicitation documents. The program reflects Maryland's commitment to supporting public health education and consumer protection in the medical cannabis sector through a dedicated information resource staffed by knowledgeable professionals capable of addressing diverse caller inquiries.