B08 Att 0023 - PWS Annex C Transportation PRS-PoM.pdf

PWS Annex C - Transportation Performance Requirement Summary (PRS)

Task/Requirement Standard Sampling Method, Lot & Acceptable

Quality Level (AQL)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data

Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete

Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.1 Provide disposition instructions to current DPM contractor for shipments on-hand after expiration of previous DPM contract period.

Timeliness: Disposition documents will be completed prior to the 180th day following the end of the current contract.

Quality: Disposition instructions for shipments on-hand after the end of contract period will be complete and accurate.

Surveillance activity report

All shipment remaining after expiration of current contract at time of surveillance.

AQL: 100%

5.27.1 Process Incentive Payments and Reimbursements.

Timeliness: Payments and reimbursements will be submitted to the Government rep, within 3 business days of receipt.

Approved payments and reimbursements will be forward to BMO daily and to DFAS weekly.

Quality: Incentive payments and reimbursements will be accurately prepared using applicable government rates in effect at the time of the move and a complete copy will be provided to QAE upon request.

Weights will be entered accurately and completely into AIS.

Random sampling

Each reimbursement completed at time of surveillance.

AQL: 100%

5.27.1 Statement of Accessorial Services performed.

Timeliness: Submit 619 receipt from TSP statement of accessorial services performed will be submitted to government rep, within 5 business days of receipt and to QAE upon request.

Quality: Shipment documents will correspond to the appropriate shipment record.

Random sampling

Lot: Each statement of accessorial services performed at time of surveillance.

AQL: 100%

5.27.1 Process payments for additional services.

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.1 Process certified NTS quarterly

invoices from TSP.

Timeliness: Invoices will be submitted to the appropriate DFAS and BMO within 3 business days of receipt from Government representative.

Quality: NTS Quarterly invoice will be accurate, current, and complete.

Random sampling

Lot: Each invoice in process or completed at time of surveillance.

AQL: 95%

5.27.1 Statement of Accessorial

Services performed

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of

5.27.2 Counsel customers

Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled

IAW DTR Part IV, and/or service guidance. Copy will be provided to

QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

AQL: 99%

5.27.2 Counsel personnel on

entitlements and procedures for pickup, delivery and/or storage of personal property/household goods

Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Random sampling

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time;

percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.3 Provide Specialized, Expedited

Assistance for Sensitive circumstances

Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.4 Route and award personal

property shipments for pick up.

Timeliness: Personal Property will be routed and awarded prior to pick up date in shipment application.

Quality: IAW DTR Part IV requirements

Random sampling

Lot: Each shipment or storage lot offered for acceptance.

5.27.6 Prepare shipment applications

and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR

Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

5.27.8 Conduct Quality Control

inspections for personal property movements

Timeliness: Conduct in person QC inspections on 100% percent of personal property movements

(Physical or telephonic) during pack-out or move-in. Conduct QC inspections on 100 percent of Blue

Bark and Gold Star Shipments.

Quality: Control inspections of all household goods (HHG) shipments, both inbound and outbound.

Accurately documented in the official system of record.

Percent of in-person (physical) QC inspections conducted on Army shipments.

AQL: 75%

5.27.8 Conduct Quality Control

inspections for personal property movements

Timeliness: Conduct in person QC inspections on 100% percent of personal property movements

(Physical or telephonic) during pack-out or move-in. Conduct QC inspections on 100 percent of Blue

Bark and Gold Star Shipments.

Quality: Control inspections of all household goods (HHG) shipments, both inbound and outbound.

Accurately documented in the official system of record.

Random sampling

Percent of in-person (physical) QC inspections conducted on Joint Service Shipments (non-Army).

AQL: 50%

5.27.9 Collect Excess Costs.

Timeliness: DD 139 prepared within the same week excess costs are discovered / determined; approved 139 will be submitted to DFAS as required. DD1131 prepared in the same week monies are received;

submitted to Government rep, for deposit weekly.

Quality: DD Form 139 or DD Form 1131 will be prepared and maintained completely and accurately. Provide a copy to QAE upon request.

Random sampling

Lot: Collection forms completed at time of surveillance.

AQL: 100%

5.27.9 Process request for extension of

travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Lot: Each extension in process or completed at time of surveillance.

AQL: 90%

5.27.9.1 Process change in destination

Requests.

Timeliness: Initiate tracer action Diversions: Initiate diversion immediately upon notice of change in destination.

Delivery from SIT/DPM Warehouse:

Coordinate the release from warehouse within 5 days of receipt of request for shipment.

Quality: Certificates of diversion, Certificates for Long Delivery-Out-of-

SIT, and DPM reshipment instructions prepared, completed, approved and distributed accurately and completely and a complete copy will be provided to QAE on request.

Lot: Each change In destination in process or completed at time of surveillance.

AQL: 95%

PASSENGER MOVEMENTS

5.28.1 Process Commercial Invoices.

Timeliness: Approved invoices and supporting documents will be submitted to the COR within 3 business days of receipt from TSP.

Quality: TSP charges will be complete and verified correctly before submitted to COR completely reviewed before submission to COR.

Lot: Each commercial ticket invoices in process or completed at time of surveillance.

AQL: 100%

5.28.1 Process Individual/Family

passenger movement requests.

Timeliness: Requests will be processed and completed to meet passenger’s departure and arrival requirements.

Quality: Mode of travel will be based on individual/family travel requirements and entitlements.

Random sampling

Lot: Passenger movement requests in process, or completed at time of

AQL: 97%

5.28.1 Process overseas travel

requests.

Timeliness: Port calls and changes processed to meet customers travel requirements.

Quality: Port call request or orders processed accurately and completely.

Random sampling

Lot: Each port call request being processed, or completed at time of surveillance.

AQL: 97%

5.28.1 Prepare port call request

Timeliness: Port call requests processed to meet customers travel requirements.

Quality: Port call requests to CTO for commercial airline travel will be processed completely and accurately.

Random sampling

Lot: Each port call request In process or

AQL: 97%

5.28.5 Reconcile centralized billing

accounts and certify payment by DFAS

Timeliness: Reconcile and submit to DFAS within 15 calendar days. NOTE:

Certify CBAs within 5 working days of hard copy receipt for DTS Accounts, and 10 days for manual accounts. FMR standard of 30 days still applies for processing.

Lot: Percent of CBAs reconciled and submitted to DFAS within 15 calendar days

AQL: 90%

FLEET MANAGEMENT OPERATIONS

5.29.1 Control & Account for GSA

vehicles, keys, and credit cards report loss/abuse

Timeliness: By COB daily notify COR upon discovery.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt

AQL: 99%

5.29.1 Maintain hand receipts on GSA

vehicles

Timeliness: Hand receipts updated annually, as a minimum.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt

AQL: 98%

Pick up and deliver vehicles

Timeliness: Vehicles pickup within (5) business days when notified.

Quality: Pick up & delivery to designated area.

Random sampling

Lot: Each vehicle requiring pickup and delivery completed at time of surveillance.

AQL: 98%

5.29.1 Maintain a copy of justification

on each motor vehicle utilized for official use and notify users when it is due to expire excluding LSEV.

Timeliness: Annually

Quality: Justification must meet the requirements of AR 58-1.

Random sampling

Lot: GSA vehicle justifications prepared each year.

AQL: 100%

5.29.1 Receive requests for motor

transportation

Timeliness: Requests reviewed and submitted to government rep, by COB.

Quality: Requests are complete and accurate prior to government rep, manual or telephonic approval.

Random sampling

Lot: Each request for motor transportation completed at time of

Inspect & dispatch GSA vehicles and GSA credit cards

Timeliness: Vehicle inspected at time of dispatch and upon return. LSEV inspected and dispatch quarterly.

FORSCOM decal affixed prior to initial dispatch

Quality: Inspection shall be performed accurately.

Lot: Each GSA vehicle dispatch in process or completed at time of surveillance.

AQL: 100%

5.29.4 Operate buses and other non-

tactical vehicles

Timeliness: To meet mission requirements.

Quality: Vehicles operated safely.

Random sampling

Lot: Each special mission requirement

5.29.11 Schedule for Maintenance of

GSA vehicles.

Timeliness: Users notified 5 business days prior to scheduled maintenance date

Quality: Scheduled maintenance performed.

Surveillance activity checklist

Lot: Each GSA vehicle requiring maintenance completed at time of

CARGO MOVEMENTS

5.31.1 Route military cargo and

equipment.

Timeliness: To meet mission requirements

Quality: Shipment will be routed IAW

DTR PART II. Data entry into

ETA/FAST/GFM CMOS will be accurate and complete.

Random sampling

Lot: Each shipment competed at time of surveillance.

AQL: 100%

5.31.2 Hazardous materials, oversized, sensitive items properly identified, documented, marked, labeled, and/or placarded

Timeliness: Prior to preparation of

GBL/CBL.

Quality: Certified HazMat preparers are verified; documents are complete and accurate.

Random sampling

Lot: Each hazardous materials, oversized, sensitive shipments in process or