Attachment I-26 3 (Business Rules-HR).pdf

National Aeronautics and Space Administration

NSSC ServiceNow – Human Resources Metrics and Utilization

Drug Testing Administration – 95% Random and Voluntary Testing

Document Version V.2

Date Last Modified 07/28/2022

Reference: Contract Attachment I-26 Business Rules

NASA Shared Services Center Building 1111, Jerry Hlass Road Stennis Space Center, MS 39529

ServiceNow Requirements NASA Shared Services Center

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OVERVIEW:

Brief Description:

The following ServiceNow Business Rules outline the requirements in order to process the report data requirements and also provides the supporting information/documentation for validation/verification purposes which allow for:

Metrics

Performance Analytics

Note: See Appendix A – Work Instructions

If applicable:

If this is being updated as the result of a Change, please provide the following information:

Effective Date of Change: No change made

Description of Change:

Contract Modification:

Impact to existing Metrics/Utilization/Transactions: Metric

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REPORTING SUMMARY :

Suggested Report Title for Metric and Utilization:

I.3 FA PWS Element Metric: Drug Testing Administration - Random and Voluntary Testing

Global Setting:

Y/N

Yes

Functional Area: HR

PWS Section: 3.2.1.1 Performance Area:

Drug Testing

SO/SME TBD

TYPE:

SLI/PM/OTHER

Dependencies or impacts on other Areas/ Functional Areas:

I-3 Reportable Contract Modification

SN Story Number/Date Submitted

STRY0686045/20200914

SN PA Story/Date Submitted STRY0817341/20210930

Approval – CS/SP Metrics Team Review

Metric I-3

95% of random, voluntary and deferral testing dates and locations shall be coordinated and scheduled with appropriate Center Personnel no later than 50 calendar days prior to the anticipated testing dates.

Tech Doc Location/Date Archived

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ServiceNow Data – Metric Definition Template Metrics and Utilization

Metric Definition Template Definition Name = Drug Testing Administration - Random and Voluntary Testing Description on metric definition:

1. APPLIES TO:

a. HR Cases

b. Category DRUG TESTING

c. Subcategory RANDOM TEST

2. CALENDAR USED N/A

3. TRIGGER/START CONDITION: On the FD, if Test Scheduled changes, or Date of Collection changes or Retest changes

4. PAUSE CRITERIA: N/A

5. EXCLUSION CRITERIA: If no Functional Detail exists, it is excluded from this report.

If the Case is "Closed Incomplete", it is excluded from this report.

If Retest = Yes

6. MET CONDITION: Upon Case completion, the Date of collection from the Functional Details record is within 50 calendar days of the Test Scheduled date from the Functional Details record

7. FILTER CONDITION: This report should have a filter condition that default to records closed during ("on") the last month; users should be able to change the report to use a "between" date range.

8. Additional Criteria:

ACCEPTANCE CRITERIA:

Placement / Location:

Dashboard: P & U - Internal - HR PM Dashboard / P & U - HR PM Dashboard ( Both internal & External ) Dashboard Tab: Drug Testing Dashboard Group: Performance And Utilization - Internal / Performance And Utilization ( Both Internal & External )

Name of Analytic: HR Drug Testing - Random and Voluntary Test Dates Coordinated with Center on Time (I3- 3.2.1.1)

Data Source: Table:

Metric[metric_instance]

Existing Reports:

HR Drug Testing - Random and Voluntary Test Dates Coordinated with Center on Time (I3-3.2.1.1)

Dates to show trend: Created

Frequency: Monthly

PM: (Formula) Count of testing dates coordinated with center in 50 Days or less

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Count of testing dates coordinated with center in 50 Days or more Conditions:

Created on last month definition is Random and Voluntary Drug Testing Dates Value does not contain excluded OR Value is empty

PM Percentage Calculation = Count of testing dates coordinated with center within 50 days/ Total number of testing dates

• If the metric calculation is => 95%, the PM is met

• If the metric calculation is < 95%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=50 days and >50 days by Center for the Month

• Breakdown will have the two categories:

Met and Not met By center

PM Calculation – Placed above the existing Bar Graph

• Breakdown the metric score by month for current FY to last month

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PM data points high on the chart.

• Add a threshold line (for the PM)

Single Score – Placed to the top might margin of the analytic window

- Display current PM score with Met or Not-Met

Hover over: 95% of random, voluntary and deferral testing dates and locations shall be coordinated and scheduled with appropriate Center Personnel no later than 50 calendar days prior to the anticipated testing dates.

wasPlacement / Location:

Dashboard: P&U - Internal - HR PM Dashboard Dashboard Tab: P&U - HR PM Dashboard Dashboard Group: Drug Testing

Name of Analytic: HR Drug Testing - Random and Voluntary Test Dates Coordinated with Center on Time (I3- 3.2.1.1)

Data Source: Table:

Metric[metric_instance]

HR Drug Testing - Random and Voluntary Test Dates Coordinated with Center on Time (I3-3.2.1.1)

PM: (Formula) Count of testing dates coordinated with center in 50 Days or less Count of testing dates coordinated with center in 50 Days or more Conditions:

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Created on last month definition is Random and Voluntary Drug Testing Dates

PM Percentage Calculation = Count of testing dates coordinated with center within 50 days/ Total number of testing dates

• If the metric calculation is => 95%, the PM is met

• If the metric calculation is < 95%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=50 days and >50 days by Center for the Month

• Breakdown will have the two categories:

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PM data

Hover over: 95% of random, voluntary and deferral testing dates and locations shall be coordinated and scheduled with appropriate Center Personnel no later than 50 calendar days prior to the anticipated testing dates.

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REPORT REQUIREMENTS: METRICS AND UTILIZATION

Name of Report Drug Testing Administration - Random and Voluntary Testing

Report Content HR Drug Testing - Random and Voluntary Test Dates Coordinated with Center on Time (I3-3.2.1.1)

Input Parameters

1. INDICATOR SOURCES

a. P&U HR Scripted Metric Instances

2. AUTOMATED INDICATORS

A. INTERNAL

1. P&U INT HR Drug Testing - Random and Voluntary - Monthly

2. P&U INT HR Drug Testing - Random and Voluntary - Met - Monthly

B. EXTERNAL

1. P&U EXT HR Drug Testing - Random and Voluntary - Last Month

2. P&U EXT HR Drug Testing - Random and Voluntary - Met - Last Month

3. FORMULA INDICATORS

A. INTERNAL

1. HR - Drug Testing - Random and Voluntary >= 95%

B. EXTERNAL

2. HR - Drug Testing - Random and Voluntary >= 95%

Output Parameters

6. WIDGETS

A. INTERNAL

1. HR Drug Testing - Random and Voluntary Test Dates Coordinated (I3-3.2.1.1)

2. P&U HR Drug Testing PM Stoplight Scores Monthly

3. Drug Testing - Monthly PM

B. EXTERNAL

1. HR Drug Testing - Random and Voluntary Test Dates Coordinated (I3-3.2.1.1)

2. P&U HR Drug Testing PM Stoplight Scores Monthly

3. Drug Testing - Monthly PM

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Performance Analytics

Story Dependency: Metrics and Utilization Story Number Name of Report:

Placement / Location: on the Internal and External dashboards

Internal Dashboard Name: P & U - Internal - HR PM Dashboard Dashboard Group: Performance And Utilization - Internal Dashboard Tab: Drug Testing

External2 Dashboard Name: P & U - HR PM Dashboard Dashboard Group: Performance And Utilization Dashboard Tab: Drug Testing Data Source Table Metric[metric_instance]

Name of Analytic on Internal Dashboard: HR Drug Testing - Random and Voluntary Test Dates Coordinated with Center on Time (I3-3.2.1.1) Name of Analytic on External Dashboard: HR Drug Testing - Random and Voluntary Test Dates Coordinated with Center on Time (I3-3.2.1.1)

Dates to show trend: Created on Last Month

Frequency: Monthly

SLI or PM Percentage Calculation:

If the metric calculation is => 95%, the SLI or PM is met If the metric calculation is < 95%, the SLI or PM is not met Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count for the Month Y-axis should show the percentage on the left and the counts on the right Breakdown: Center & Met/Not Met Add a threshold line (for the SLI)

Hover Over Information: - SLI or PM definition

Drug Testing Administration - Pre-employment Testing

Brief Description:

The following ServiceNow Business Rules outline the requirements in order to process the report data requirements and also provides the supporting information/documentation for validation/verification purposes which allow for:

Metrics

If this is being updated as the result of a Change, please provide the following information:

Effective Date of Change:

Description of Change:

Impact to existing Metrics/Utilization/Transactions:

and Utilization:

I.3 FA PWS Element Metric: Drug Testing Administration - Pre-employment Testing

Global Setting:

Y/N

Yes

Functional Area: HR

PWS Section: 3.2.1.1 Performance Area:

Drug Testing

SO/SME TBD

TYPE:

SLI/PM/OTHER

PM

Dependencies or impacts on other Areas/ Functional Areas:

N/A

I-3 Reportable Yes

Submitted

STRY0686050/20200914

SN PA Story/Date Submitted

STRY0817324/20210930

Approval – CS/SP

90% of pre-employment packages shall be sent to the selectee within 3 business days of a received request from the Center or upon notification from the NSSC Caseworker Team.

Tech Doc

Definition Name = Drug Testing Administration - Pre-employment Testing Description on metric definition:

1. APPLIES TO:

a. HR Case

b. Category DRUG TESTING

c. Subcategory PRE-EMPLOYMENT TESTING-PKG SENT

2. CALENDAR USED NSSC Metric Days (excludes weekends, federal holidays and NSSC down days)

3. TRIGGER/START CONDITION: Upon Task Completion. If the "Date Package Sent to Donor" on the Functional Detail should change, the metric should re calculate based on the new date(s) and the Metric Report should update.

4. PAUSE CRITERIA: Pending task stops the clock.

5. EXCLUSION CRITERIA: If no Functional Detail exists, it is excluded from this report. If the Task is Cancelled, it is excluded. If the "Retest" field on the Functional Details is set to Yes, it is excluded.

6. MET CONDITION: Upon Task Completion, the time elapsed between the Created date of the Task and the "Date Package Sent to Donor" field from the Functional Details, minus any Pending time, is less than or equal to 3 HR Metric Days.

7. FILTER CONDITION: This report should have a filter condition that default to records closed during ("on") the last month; users should be able

Dashboard: P & U - Internal - HR PM Dashboard / P & U - HR PM Dashboard ( Both internal & External ) Dashboard Tab: Drug Testing Dashboard Group: Performance And Utilization - Internal / Performance And Utilization ( Both Internal & External )

Name of Analytic: HR Drug Testing - Pre-Employment Drug Test Packages Sent to Selectee On Time (I-3: 3.2.1.1)

Data Source: Table:

Metric[metric_instance]

HR Drug Testing - Pre-Employment Drug Test Packages Sent to Selectee On Time (I-3: 3.2.1.1)

Count of pre employment packages sent to selectee in 3 Days or less Count of pre employment packages sent to selectee in 3 Days or more Conditions:

Definition is Drug Test Pre-Employment Pkgs. On Time Created on Last Month Value does not contain excluded OR Value is empty

PM Percentage Calculation = Count of pre-employment packages sent to selectee in three days or less/ Total amount of pre-employment packaged

• If the metric calculation is =>90%, the PM is met

• If the metric calculation is < 90%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=3 and > 3 by Center for the Month

• Breakdown will have the two categories:

Met and Not Met By Center

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PM data points high on the chart.

- Display current SLI score with Met or Not-Met

Hover over: 90% of pre-employment packages shall be sent to the selectee within 3 business days of a received request from the Center or upon notification from the NSSC Caseworker Team. Was Placement / Location:

Dashboard: P & U - Internal - HR PM Dashboard Dashboard Group: P & U - HR PM Dashboard Dashboard Tab: Drug Testing

Name of Analytic: HR Drug Testing - Pre-Employment Drug Test Packages Sent to Selectee On Time (I-3: 3.2.1.1)

HR Drug Testing - Pre-Employment Drug Test Packages Sent to Selectee On Time (I-3: 3.2.1.1)

PM: (Formula) Count of pre employment packages sent to selectee in 3 Days or less Count of pre employment packages sent to selectee in 3 Days or more

Definition is Drug Test Pre-Employment Pkgs. On Time

Created on Last Month Value does not contain excluded OR Value is empty

PM Percentage Calculation = Count of pre-employment packages sent to selectee in three days or less/ Total amount of pre-employment packaged

• If the metric calculation is =>90%, the PM is met

• If the metric calculation is < 90%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=3 and > 3 by Center for the Month

• Breakdown will have the two categories:

By Center

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PM data points high on

Hover over: 90% of pre-employment packages shall be sent to the selectee within 3 business days of a received request from the Center or upon notification from the NSSC Caseworker Team.

Name of Report HR Drug Testing - Pre-Employment Drug Test Packages Sent to

Selectee On Time (I-3: 3.2.1.1) Report Content Drug Testing Administration - Pre-employment Testing

Input Parameters

1. INDICATOR SOURCES

a. P&U HR Scripted Metric Instances

2. AUTOMATED INDICATORS

A. INTERNAL

1. P&U INT HR Drug Testing Pre Employee - Monthly

2. P&U INT HR Drug Testing Pre Employee - Met - Monthly

B. EXTERNAL

1. P&U EXT HR Drug Testing Pre Employee - Last Month

2. P&U EXT HR Drug Testing Pre Employee - Met - Last Month

3. FORMULA INDICATORS

A. INTERNAL

1. HR - Drug Testing - Pre Employee >= 90%

B. EXTERNAL

2. HR - Drug Testing - Pre Employee >= 90%

Output Parameters

6. WIDGETS

A. INTERNAL

1. HR Drug Testing-Pre-Employment Drug Test Packages Sent to Selectee(I-3:

3.2.1.1)

2. Drug Testing Pre Employee - Monthly PM

B. EXTERNAL

1. HR Drug Testing-Pre-Employment Drug Test Packages Sent to Selectee(I-3:

3.2.1.1)

2. Drug Testing Pre Employee - Monthly PM

Performance Analytics

Story Dependency: Metrics and Utilization Story Number Name of Report: HR Drug Testing - Pre-Employment Drug Test Packages Sent to Selectee On Time (I-3:

3.2.1.1)

Placement / Location: on the Internal and External dashboards

Internal Dashboard Name: P & U - Internal - HR PM Dashboard Dashboard Group: Performance And Utilization - Internal Dashboard Tab: Drug Testing

External2 Dashboard Name: P & U - HR PM Dashboard Dashboard Group: Performance And Utilization Dashboard Tab: Drug Testing Data Source Table:

Name of Analytic on Internal Dashboard:

Name of Analytic on External Dashboard:

Dates to show trend: Created on Last Month

SLI or PM Percentage Calculation:

If the metric calculation is => 90%, the SLI or PM is met If the metric calculation is < 90%, the SLI or PM is not met Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count for the Month Y-axis should show the percentage on the left and the counts on the right Breakdown: Center & Met/Not Met

Drug Testing Administration - Random and Voluntary Testing

Brief Description:

The following ServiceNow Business Rules outline the requirements in order to process the report data requirements and also provides the supporting information/documentation for validation/verification purposes which allow for:

Metrics

If this is being updated as the result of a Change, please provide the following information:

Effective Date of Change: No change made

Description of Change:

and Utilization:

I3_FA_PWS Element_Metric: Drug Testing Administration - Random and Voluntary Testing

Global Setting:

Y/N

Yes

Functional Area: HR

PWS Section: 3.2.1.1 Performance Area:

Drug Testing

SO/SME TBD

TYPE:

SLI/PM/OTHER

PM

Dependencies or impacts on other Areas/ Functional Areas:

N/A

I-3 Reportable Yes

STRY0684552/20200910

Submitted STRY0817285/20210930

Approval – CS/SP

95% of the employee test notifications shall be delivered to the appropriate Center Personnel no later than 2 business days prior to the scheduled random and voluntary testing.

Tech Doc

Definition Name = Drug Testing Administration - Reasonable Suspicion and Post accident Description on metric definition:

1. APPLIES TO:

a. HR Cases

b. Category DRUG TESTING

c. Subcategory RANDOM TEST

2. CALENDAR USED NSSC Metric Days (excludes weekends, federal holidays and NSSC down days)

3. TRIGGER/START CONDITION: If the "Date Packages Delivered" field or the "Remote?" field or “Retest” field on the Functional Detail should change, the metric should re calculate based on the new date(s) and the Metric Report should update.

4. PAUSE CRITERIA: N/A

5. EXCLUSION CRITERIA: If no Functional Detail exists, it is excluded from this report. If the "Retest" field on the Functional Details is set to Yes, it is excluded. If Functional Detail "Remote Test?" field is filled with "Yes", it is excluded.

6. MET CONDITION: The "Date Packages Delivered" field from the Functional Details Record is 2 business days or greater before the "Date of Collection" field from the Functional Details Record (weekends, federal holidays and NSSC closure days excluded). The HR Metric Day calculation from PDC000134 is used to determine if the "2 business days" requirement is met.

7. FILTER CONDITION: This report should have a filter condition that default to records closed during ("on") the last month; users should be able

Dashboard: P & U - Internal - HR PM Dashboard / P & U - HR PM Dashboard ( Both internal & External ) Dashboard Tab: Drug Testing Dashboard Group: Performance And Utilization - Internal / Performance And Utilization ( Both Internal & External )

Name of Analytic: HR Drug Testing - Test Notifications Delivered to Center On Time-Random and Voluntary (I3: 3.2.1.1)

Data Source: Table:

Metric[metric_instance]

HR Drug Testing - Test Notifications Delivered to Center On Time-Random and Voluntary (I3: 3.2.1.1)

PM: (Formula) Count of Test notifications delivered to center in 2 Days or less Count of Test notifications delivered to center in 2 Days or more Conditions:

Definition is Drug Test Notifications Delivered On Time Created on last month Value does not contain Excluded OR Value is empty

PM Percentage Calculation = count of test notifications delivered to center in two days or less/total count of test notifications

• If the metric calculation is => 95%, the PM is met

• If the metric calculation is < 95%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=2 and > 2 by Center for the Month

• Breakdown will have the two categories:

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PM data

Hover over: 95% of the employee test notifications shall be delivered to the appropriate Center Personnel no later than 2 business days prior to the scheduled random and voluntary testing.

wasPlacement / Location:

Dashboard: P & U - Internal - HR PM Dashboard Dashboard Group: P & U - HR PM Dashboard Dashboard Tab: Drug Testing

Name of Analytic: HR Drug Testing - Test Notifications Delivered to Center On Time-Random and Voluntary (I3: 3.2.1.1)

HR Drug Testing - Test Notifications Delivered to Center On Time-Random and Voluntary (I3: 3.2.1.1)

Count of Test notifications delivered to center in 2 Days or less Count of Test notifications delivered to center in 2 Days or more Conditions:

Definition is Drug Test Notifications Delivered On Time Created on last month Value does not contain Excluded OR Value is empty

PM Percentage Calculation = count of test notifications delivered to center in two days or less/total count of test notifications

• If the metric calculation is => 95%, the PM is met

• If the metric calculation is < 95%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=2 and > 2 by Center for the Month

• Breakdown will have the two categories:

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PMdata

Hover over: 95% of the employee test notifications shall be delivered to the appropriate Center Personnel no later than 2 business days prior to the scheduled random and voluntary testing.

Name of Report

HR Drug Testing - Test Notifications Delivered to Center On Time- Random and Voluntary (I3: 3.2.1.1))

Report Content Drug Testing Administration - Random and Voluntary Testing

Input Parameters

1. INDICATOR SOURCES

a. P&U HR Scripted Metric Instances

2. AUTOMATED INDICATORS

A. INTERNAL

1. P&U INT HR Drug Testing Notifications Delivered - Monthly

2. P&U INT HR Drug Testing Notifications Delivered - Met - Monthly

B. EXTERNAL

1. P&U EXT HR Drug Testing Notifications Delivered - Last Month

2. P&U EXT HR Drug Testing Notifications Delivered - Met - Last Month

3. FORMULA INDICATORS

A. INTERNAL

1. HR - Drug Testing - Notifications Delivered on Time: >= 95%

B. EXTERNAL

2. HR - Drug Testing - Notifications Delivered on Time: >= 95%

Output Parameters

6. WIDGETS

A. INTERNAL

1. HR Drug Testing-Test Notifications Delivered Random and Voluntary (I3: 3.2.1.1)

2. Drug Testing Notifications - Monthly PM

B. EXTERNAL

1. HR Drug Testing-Test Notifications Delivered Random and Voluntary (I3: 3.2.1.1)

2. Drug Testing Notifications - Monthly PM

Performance Analytics

Story Dependency: Metrics and Utilization Story Number Name of Report:

Placement / Location: on the Internal and External dashboards

Internal Dashboard Name: P & U - Internal - HR PM Dashboard Dashboard Group: Performance And Utilization - Internal Dashboard Tab: Drug Testing

External2 Dashboard Name: P & U - HR PM Dashboard Dashboard Group: Performance And Utilization Dashboard Tab: Drug Testing Data Source Table Metric[metric_instance]

Name of Analytic on Internal Dashboard: HR Drug Testing - Test Notifications Delivered to Center On Time-Random and Voluntary (I3: 3.2.1.1) Name of Analytic on External Dashboard: HR Drug Testing - Test Notifications Delivered to Center On Time-Random and Voluntary (I3: 3.2.1.1)

Dates to show trend: Created on Last Month

Frequency: Monthly

SLI or PM Percentage Calculation:

If the metric calculation is => 95%, the SLI or PM is met If the metric calculation is < 95%, the SLI or PM is not met Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count for the Month Y-axis should show the percentage on the left and the counts on the right Breakdown: Center & Met/Not Met

Drug Testing Administration Reasonable Suspicion and Post accident

Brief Description:

The following ServiceNow Business Rules outline the requirements in order to process the report data requirements and also provides the supporting information/documentation for validation/verification purposes which allow for:

Metrics

If this is being updated as the result of a Change, please provide the following information:

Effective Date of Change: No change made

Description of Change:

and Utilization:

I3_FA_PWS Element_Metric: Drug Testing Administration - Reasonable Suspicion and Post accident

Global Setting:

Y/N

Yes

Functional Area: HR

PWS Section: 3.2.1.1 Performance Area:

Drug Testing

SO/SME TBD

TYPE:

SLI/PM/OTHER

PM

Dependencies or impacts on other Areas/ Functional Areas:

N/A

I-3 Reportable Yes

Submitted

STRY0686048/20200914

SN PA Story/Date Submitted STRY0817334/20210930

Approval – CS/SP

95% of test results shall be available to the employee and Center no later than 2 business days after receiving the results from the Medical Review Officer.

Tech Doc

Post accident Description on metric definition:

1. APPLIES TO:

a. HR Cases

b. Category DRUG TESTING

c. Subcategory REASONABLE SUSPICION

2. CALENDAR USED None

3. TRIGGER/START CONDITION: N/A

4. PAUSE CRITERIA: N/A

5. EXCLUSION CRITERIA: If case status is Closed Incomplete Customer Approval Required field on the Functional Detail is set to No

6. MET CONDITION: Upon Case completion, the Collector Notified time from the Functional Details record is within 2 hours of the Notified of Test time from the Functional Details record.

7. FILTER CONDITION: This report should have a filter condition that default to records closed during ("on") the last month; users should be able

Dashboard: P & U - Internal - HR PM Dashboard / P & U - HR PM Dashboard ( Both internal & External ) Dashboard Tab: Drug Testing Dashboard Group: Performance And Utilization - Internal / Performance And Utilization ( Both Internal & External )

Name of Analytic: HR Drug Testing - Results Available to Employee and Center On Time-Random & Voluntary (I3: 3.2.1.1)

HR Drug Testing - Results Available to Employee and Center On Time-Random and Voluntary (I3 3.2.1.1)

Dates to show trend: Created on Last month

PM: (Formula) Count of test results available in 2 Days or less Count of test results available d in 2 Days or more

Definition is Drug Test Results Available On Time

Created on Last month Value does not contain Excluded OR Value is empty

PM Percentage Calculation = Count of test results available in 2 Days or less/Total number of test results

• If the metric calculation is => 95%, the SLI is met

• If the metric calculation is < 95%, the SLI is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=2 and > 2 by Center for the Month

• Breakdown will have the two categories:

by Center

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly SLI data

Hover over: 95% of test results shall be available to the employee and Center no later than 2 business days after receiving the results from the Medical Review Officer.

wasPlacement / Location:

Dashboard: P&U - Internal - HR PM Dashboard Dashboard Group: P&U - HR PM Dashboard Dashboard Tab: Drug Testing

Name of Analytic: HR Drug Testing - Results Available to Employee and Center On Time-Random & Voluntary (I3: 3.2.1.1)

HR Drug Testing - Results Available to Employee and Center On Time-Random and Voluntary (I3 3.2.1.1)

Dates to show trend: Created on Last month

PM: (Formula) Count of test results available in 2 Days or less Count of test results available d in 2 Days or more Conditions:

Definition is Drug Test Results Available On Time Created on Last month Value does not contain Excluded

PM Percentage Calculation = Count of test results available in 2 Days or less/Total number of test results

• If the metric calculation is => 95%, the SLI is met

• If the metric calculation is < 95%, the SLI is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=2 and > 2 by Center for the Month

• Breakdown will have the two categories:

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly SLI data

Hover over: 95% of test results shall be available to the employee and Center no later than 2 business days after receiving the results from the Medical Review Officer.

HR Drug Testing - Tests Scheduled On Time - Reasonable Suspicion and Post Accident (I3: 3.2.1.1)

Report Content Drug Testing Administration - Random and Voluntary Testing

Input Parameters

1. INDICATOR SOURCES

a. P&U HR Scripted Metric Instances

2. AUTOMATED INDICATORS

A. INTERNAL

1. P&U INT HR Drug Testing Results Avail on Time - Monthly

2. P&U INT HR Drug Testing Results Avail on Time - Met - Monthly

B. EXTERNAL

1. P&U EXT HR Drug Testing Results Avail on Time - Last Month

2. P&U EXT HR Drug Testing Results Avail on Time - Met - Last Month

3. FORMULA INDICATORS

A. INTERNAL

1. HR - Drug Testing - Results Available on Time >= 95%

B. EXTERNAL

2. HR - Drug Testing - Results Available on Time >= 95%

Output Parameters

6. WIDGETS

A. INTERNAL

1. HR Drug Testing-Results Available to Employee Random & Voluntary (I3: 3.2.1.1)

2. Drug Testing Test Results - Monthly PM

B. EXTERNAL

1. HR Drug Testing-Results Available to Employee Random & Voluntary (I3: 3.2.1.1)

2. Drug Testing Test Results - Monthly PM

Performance Analytics

Story Dependency: Metrics and Utilization Story Number Name of Report:

Placement / Location: on the Internal and External dashboards

Internal Dashboard Name: P & U - Internal - HR PM Dashboard Dashboard Group: Performance And Utilization - Internal Dashboard Tab: Drug Testing

External2 Dashboard Name: P & U - HR PM Dashboard Dashboard Group: Performance And Utilization Dashboard Tab: Drug Testing Data Source Table Metric[metric_instance]

Name of Analytic on Internal Dashboard: HR Drug Testing - Results Available to Employee and Center On Time-Random & Voluntary Name of Analytic on External Dashboard: HR Drug Testing - Results Available to Employee and Center On Time-Random & Voluntary

Dates to show trend: Created on Last Month

Frequency: Monthly

SLI or PM Percentage Calculation:

If the metric calculation is => 95%, the SLI or PM is met If the metric calculation is < 95%, the SLI or PM is not met Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count for the Month Y-axis should show the percentage on the left and the counts on the right Breakdown: Center & Met/Not Met

Drug Testing 98% of reasonable suspicion and post-accident/unsafe practice

Brief Description:

The following ServiceNow Business Rules outline the requirements in order to process the report data requirements and also provides the supporting information/documentation for validation/verification purposes which allow for:

Metrics

If this is being updated as the result of a Change, please provide the following information:

Effective Date of Change: No change made

Description of Change:

and Utilization:

I.3 FA PWS Element Metric: Drug Testing Administration - Reasonable Suspicion and Post- accident

Global Setting:

Y/N

Yes

Functional Area: HR

PWS Section: 3.2.1.1 Performance Area:

Drug Testing

SO/SME TBD

TYPE:

SLI/PM/OTHER

SLI

Dependencies or impacts on other Areas/ Functional Areas:

N/A

I-3 Reportable Yes

Submitted

STRY0684526/20200910

SN PA Story/Date Submitted STRY0817322/20210930

Approval – CS/SP

98% of reasonable suspicion and post-accident/unsafe practice tests shall be scheduled within 2 hours of notification by the Center Management Official.

Tech Doc

Post- accident Description on metric definition:

1. APPLIES TO:

a. HR Cases

b. Category DRUG TESTING

c. Subcategory REASONABLE SUSPICION

2. CALENDAR USED None

3. TRIGGER/START CONDITION: N/A

4. PAUSE CRITERIA: N/A

5. EXCLUSION CRITERIA: If case status is Closed Incomplete Customer Approval Required field on the Functional Detail is set to No

6. MET CONDITION: Upon Case completion, the Collector Notified time from the Functional Details record is within 2 hours of the Notified of Test time from the Functional Details record.

7. FILTER CONDITION:

Dashboard: P & U - Internal - HR PM Dashboard / P & U - HR PM Dashboard ( Both internal & External ) Dashboard Tab: Drug Testing Dashboard Group: Performance And Utilization - Internal / Performance And Utilization ( Both Internal & External )

Name of Analytic: HR Drug Testing – Tests Scheduled On Time – Reasonable Suspicion and Post Accident (I3: 3.2.1.1) HR Drug Testing–Tests Scheduled–Reasonable Suspicion Post Accident(I3: 3.2.1.1)

HR Drug Testing - Tests Scheduled On Time - Reasonable Suspicion and Post Accident (I3: 3.2.1.1)

PM: (Formula) Count of tests scheduled in 2 HOURS or less Count of tests scheduled in 2 HOURS or more Conditions:

Definition is Reasonable Suspicion and Post-Accident Created on Last Month

PM Percentage Calculation = Count of tests scheduled in 2 hours or less/ Total number of tests scheduled

• If the metric calculation is => 98%, the PM is met

• If the metric calculation is < 98%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=2 hours and > 2 hours by Center for the Month

• Breakdown will have the two categories:

Met and not met by center

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PM data points high on

Hover over: 98% of reasonable suspicion and post-accident/unsafe practice tests shall be scheduled within 2 hours of notification by the Center Management Official.

Was Placement / Location:

Dashboard: P & U - Internal - HR PM Dashboard / P & U - HR PM Dashboard ( Both internal & External ) Dashboard Tab: Drug Testing Dashboard Group: Performance And Utilization - Internal / Performance And Utilization ( Both Internal & External )

Name of Analytic: HR Drug Testing – Tests Scheduled On Time – Reasonable Suspicion and Post Accident (I-3: 3.2.1.1)

HR Drug Testing - Tests Scheduled On Time - Reasonable Suspicion and Post Accident (I-3: 3.2.1.1)

PM: (Formula) Count of tests scheduled in 2 HOURS or less Count of tests scheduled in 2 HOURS or more Conditions:

Definition is Reasonable Suspicion and Post-Accident Created on Last Month

PM Percentage Calculation = Count of tests scheduled in 2 hours or less/ Total number of tests scheduled

• If the metric calculation is => 98%, the PM is met

• If the metric calculation is < 98%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=2 hours and > 2 hours by Center for the Month

• Breakdown will have the two categories:

by center

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PM data points high on

Hover over: 98% of reasonable suspicion and post-accident/unsafe practice tests shall be scheduled within 2 hours of notification by the Center Management Official.

HR Drug Testing - Tests Scheduled On Time - Reasonable Suspicion and Post Accident (I-3: 3.2.1.1)

Report Content Drug Testing Administration - Reasonable Suspicion and Post- accident

Input Parameters

1. INDICATOR SOURCES

a. P&U HR Scripted Metric Instances

2. AUTOMATED INDICATORS

A. INTERNAL

1. P&U INT HR Drug Testing Reasonable Suspicion - Monthly

2. P&U INT HR Drug Testing Reasonable Suspicion - Met - Monthly

B. EXTERNAL

1. P&U EXT HR Drug Testing Reasonable Suspicion - Last Month

2. P&U EXT HR Drug Testing Reasonable Suspicion - Met - Last Month

3. FORMULA INDICATORS

A. INTERNAL

1. HR - Drug Testing - Reasonable Suspicion >= 98%

B. EXTERNAL

2. HR - Drug Testing - Reasonable Suspicion >= 98%

Output Parameters

6. WIDGETS

A. INTERNAL

1. HR Drug Testing–Tests Scheduled–Reasonable Suspicion Post Accident(I-3: 3.2.1.1)

2. Drug Testing Reasonable Suspicion - Monthly PM

B. EXTERNAL

1. HR Drug Testing–Tests Scheduled–Reasonable Suspicion Post Accident (I3: 3.2.1.1)

2. Drug Testing Reasonable Suspicion - Monthly PM

Performance Analytics

Story Dependency: Metrics and Utilization Story Number Name of Report:

Placement / Location: on the Internal and External dashboards

Internal Dashboard Name: P & U - Internal - HR PM Dashboard Dashboard Group: Performance And Utilization - Internal Dashboard Tab: Drug Testing

External2 Dashboard Name: P & U - HR PM Dashboard Dashboard Group: Performance And Utilization Dashboard Tab: Drug Testing Data Source Table: Metric [metric_instance]

Name of Analytic on Internal Dashboard: HR Drug Testing – Tests Scheduled On Time – Reasonable Suspicion and Post Accident (I-3: 3.2.1.1) Name of Analytic on External Dashboard: HR Drug Testing – Tests Scheduled On Time – Reasonable Suspicion and Post Accident (I-3: 3.2.1.1)

Dates to show trend: Created on Last Month

SLI or PM Percentage Calculation:

If the metric calculation is => 95%, the SLI or PM is met If the metric calculation is < 95%, the SLI or PM is not met Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count for the Month Y-axis should show the percentage on the left and the counts on the right Breakdown: Center & Met/Not Met

Employment Inquiries

Document Version V.1.1

9/28/2022 Page 2 of 7

Brief Description:

The following ServiceNow Business Rules outline the requirements in order to process the report data requirements and also provides the supporting information/documentation for validation/verification purposes which allow for:

Metrics

If this is being updated as the result of a Change, please provide the following information:

Effective Date of Change: No change made

Description of Change:

9/28/2022 Page 3 of 7

Suggested Report Title for Metric and Utilization:

I3_FA_PWS Element Metric: Employment Inquiries

Global Setting:

Y/N

Yes

Functional Area: HR

PWS Section: 3.2.1.2 Performance Area:

Employment Inquiries

SO/SME TBD

TYPE:

SLI/PM/OTHER

PM

Dependencies or impacts on other Areas/ Functional Areas:

N/A

I-3 Reportable Yes

STRY0315208 / 2018-03-21

Approval – CS/SP

I-3 95% of inquiries shall be responded to within 3 business days.

Tech Doc

9/28/2022 Page 4 of 7

Definition Name = General Employment Inquiries Description on metric definition:

1. APPLIES TO:

a. HR Cases

b. Category General Employment Inquiries

c. Subcategory HR – EMPLOYMENT INQUIRIES L2

2. CALENDAR USED

3. TRIGGER/START CONDITION:

4. PAUSE CRITERIA: Case is placed in Pending status.

5. EXCLUSION CRITERIA: Case status is changed to Closed Incomplete

6. MET CONDITION: Accumulated time between Start Condition and Stop Condition minus time in a Pause condition is less than 4 NSSC Metric days and Exclusion Criteria is not met.

7. FILTER CONDITION:

Dashboard Name: P&U Internal - HR PM Dashboard Dashboard Tab: Inquiries and Classification Dashboard Group: P&U HR PM Internal

Name of Analytic: HR - General Employment Inquiries Responded To On Time (I3 - 3.2.1.2) Data Source: Table:

• Metric [metric_instance]

Existing Reports:

• HR - General Employment Inquiries Responded To On Time (I3 - 3.2.1.2)

Dates to show trend: Created on Last Month

Frequency: Monthly

PM: (Formula) Met - Count of completed Employment Inquiries in 3 Days or less Not Met - Count of completed Employment Inquires by center, processed in 3 Days or more Conditions:

Definition is Inquiries Responded to On Time Case Created on Last Month Value does not contain excluded or Value is empty

PM Percentage Calculation = Count of completed Employment Inquiries by center, processed in 3 Days or less/Total Employment Inquiries

• If the metric calculation is => 95%, the PM is met

• If the metric calculation is < 95%, the PM is not met

• Stoplight is displayed at the top of the top of the Analytic

9/28/2022 Page 5 of 7

Bar Graph – Displays Count of <=3 and > 3 by Center for the Month

• Breakdown will have the two categories:

• By Center Met/Not Met

PM Calculation – Placed above the existing Bar Graph

• Breakdown the metric score by month for current FY to last month

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly PM data points high on the chart.

• Add a threshold line (for the PM)

Single Score – Placed to the top might margin of the analytic window

Hover Over Information: 95% of inquiries shall be responded to within 3 business days.

9/28/2022 Page 6 of 7

Name of Report HR - General Employment Inquiries Responded To On Time (I3 -

3.2.1.2) Report Content General Employment Inquiries

Input Parameters

1. INDICATOR SOURCES

a. P&U HR Scripted Metric Instances

2. AUTOMATED INDICATORS

A. INTERNAL

1. P&U INT HR General Employment Inquiries - Monthly

2. P&U INT HR General Employment Inquiries - Met - Monthly

B. EXTERNAL

1. P&U EXT HR General Employment Inquiries - Last Month

2. P&U EXT HR General Employment Inquiries - Met - Last Month

3. FORMULA INDICATORS

A. INTERNAL

1. HR - General Employment Inquiries >= 95%

B. EXTERNAL

2. HR - General Employment Inquiries >= 95%

1. HR - General Employment Inquiries Responded To On Time (I3 - 3.2.1.2)

2. HR General Employment Inquiries - Monthly PM

3. P&U HR Employment Inquiries Stoplight Scores Monthly

4. P&U HR Performance Measure Stoplight Scores Monthly

B. EXTERNAL

1. HR - General Employment Inquiries Responded To On Time (I3 - 3.2.1.2)

2. HR General Employment Inquiries - Monthly PM

3. P&U HR Employment Inquiries Stoplight Scores Monthly

4. P&U HR Performance Measure Stoplight Scores Monthly

9/28/2022 Page 7 of 7

Performance Analytics

Story Dependency: Metrics and Utilization Story Number Name of Report:

Placement / Location: on the Internal and External dashboards

Internal Dashboard Name: P&U Internal - HR PM Dashboard Dashboard Group: P&U HR PM Internal Dashboard Tab: Inquiries and Classification

External2 Dashboard Name:

Dashboard Group:

Dashboard Tab:

Data Source Table Metric [metric_instance]

Name of Analytic on Internal Dashboard: HR - General Employment Inquiries Responded To On Time (I3 - 3.2.1.2) Name of Analytic on External Dashboard:

Dates to show trend: Created on Last Month

Frequency: Monthly

SLI Formula:

Met:

Not/Met:

Conditions:

Definition Name

SLI or PM Percentage Calculation:

If the metric calculation is => 95%, the SLI or PM is met If the metric calculation is < 95%, the SLI or PM is not met Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count for the Month Y-axis should show the percentage on the left and the counts on the right Breakdown: Center & Met/Not Met

Classification Appeals

Document Version V.1

9/28/2022 Page 2 of 6

Brief Description:

The following ServiceNow Business Rules outline the requirements in order to process the report data requirements and also provides the supporting information/documentation for validation/verification purposes which allow for:

Metrics

If this is being updated as the result of a Change, please provide the following information:

Effective Date of Change: No change made

Description of Change:

Impact to existing Metrics/Utilization/Transactions: Transactions

9/28/2022 Page 3 of 6 and Utilization:

I3_FA_PWS Element_Metric: Classification Appeals

Global Setting:

Y/N

Yes

Functional Area: HR

PWS Section: 3.2.1.3 Performance Area:

Classification Appeals

SO/SME TBD

TYPE:

SLI/PM/OTHER

PM

Dependencies or impacts on other Areas/ Functional Areas:

N/A

I-3 Reportable Yes

STRY0335431 / 2018-05-01

Approval – CS/SP

95% of all classification appeals are submitted to OCHCO within 25 calendar days.

Tech Doc

9/28/2022 Page 4 of 6

Definition Name = Classification Appeals Description on metric definition:

1. APPLIES TO:

a. HR Cases

b. Category

c. Subcategory

2. CALENDAR USED

3. TRIGGER/START CONDITION:

4. PAUSE CRITERIA:

5. EXCLUSION CRITERIA:

6. MET CONDITION:

7. FILTER CONDITION:

8. Additional Criteria:

Field Values:

Sub Doc:

Calculated Age Start:

End:

Metric Date:

Metric Start:

Pending Duration:

Business Duration:

Duration:

9/28/2022 Page 5 of 6

HR - Classification Appeals Submitted to OCHCO on Time (I3 - 3.2.1.3)

Report Content Classification Appeals

Input Parameters

1. INDICATOR SOURCES

a. P&U HR Scripted Metric Instances

2. AUTOMATED INDICATORS

A. INTERNAL

1. P&U INT HR Classification - Appeals - Monthly

2. P&U INT HR Classification - Appeals - Met - Monthly

B. EXTERNAL

1. P&U EXT HR Classification - Appeals - Last Month

2. P&U EXT HR Classification - Appeals - Met - Last Month

3. FORMULA INDICATORS

A. INTERNAL

1. HR - Classification Appeals >= 95%

B. EXTERNAL

2. HR - Classification Appeals >= 95%

1. HR - Classification Appeals Submitted to OCHCO on Time (I3 - 3.2.1.3)

2. Classification Appeals - Monthly PM

B. EXTERNAL

1. HR - Classification Appeals Submitted to OCHCO on Time (I3 - 3.2.1.3)

2. Classification Appeals - Monthly PM

9/28/2022 Page 6 of 6

Performance Analytics

Story Dependency: Metrics and Utilization Story Number Name of Report: Classification Appeals

Placement / Location: on the Internal and External dashboards

Internal Dashboard Name: P & U - Internal - HR PM Dashboard Dashboard Group: Performance And Utilization - Internal Dashboard Tab: Inquiries & Classification

External2 Dashboard Name: P & U - HR PM Dashboard Dashboard Group: Performance And Utilization Dashboard Tab: Inquiries & Classification Data Source Table Metric[metric_instance]

Name of Analytic on Internal Dashboard: HR - Classification Appeals Submitted to OCHCO on Time (I3 - 3.2.1.3) Name of Analytic on External Dashboard: HR - Classification Appeals Submitted to OCHCO on Time (I3 - 3.2.1.3)

Dates to show trend: Created on Last Month

Frequency: Monthly

SLI or PM Percentage Calculation:

If the metric calculation is => 95%, the SLI or PM is met If the metric calculation is < 95%, the SLI or PM is not met Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count for the Month Y-axis should show the percentage on the left and the counts on the right Breakdown: Center & Met/Not Met

Employee Recognition and Awards Processing

Brief Description:

The following ServiceNow Business Rules outline the requirements in order to process the report data requirements and also provides the supporting information/documentation for validation/verification purposes which allow for:

Metrics

If this is being updated as the result of a Change, please provide the following information:

Effective Date of Change: No Change Made

Description of Change:

and Utilization:

I-3_FA_PWS Element_Metric: Employee Recognition and Awards Processing

Global Setting:

Y/N

Yes

Functional Area: HR

PWS Section: 3.2.1.4 Performance Area:

Employee Recognition and Awards Processing

SO/SME TBD

TYPE:

SLI/PM/OTHER

SLI

Dependencies or impacts on other Areas/ Functional Areas:

N/A

I-3 Reportable Yes

Submitted

STRY0870406/20220524

SN PA Story/Date Submitted STRY0870408/20220531

Approval – CS/SP

98% of Awards/recognition items/supplies are to be delivered to Center Awards POC/recipient accurately.

Tech Doc

Definition Name = Description on metric definition:

1. APPLIES TO:

a.

b. Category

c. Subcategory

2. CALENDAR USED

3. TRIGGER/START CONDITION:

4. PAUSE CRITERIA:

5. EXCLUSION CRITERIA:

6. MET CONDITION:

7. FILTER CONDITION:

8. Additional Criteria:

Field Values:

Sub Doc:

Calculated Age Start:

End:

Metric Date:

Metric Start:

Pending Duration:

Dashboard: P&U - Internal - HR Dashboard Dashboard Tab: P&U - HR Dashboard Dashboard Group: Awards Processing

Name of Analytic: HR Awards Processing - Awards/Recognition Items/Supplies Delivered Accurately (I-3:

3.2.1.4)

HR Awards Processing - Awards/Recognition Items/Supplies Delivered Accurately (I-3: 3.2.1.4)

Dates to show trend: Metric Date on last month

Frequency: Monthly

SLI: (Formula) Count of completed Awards delivered to center accurately Count of completed Awards delivered to center incorrectly Conditions:

Definition is HR Awards Deliv. Accurately I-3: 3.2.1.4 Metric Date on Last month Value does not contain excluded OR Value is empty

SLI Percentage Calculation = Count of completed awards delivered accurately/Total number of awards delivered

• If the metric calculation is => 98%, the SLI is met

• If the metric calculation is < 98%, the SLI is not met

• Stoplight is displayed at the top of the top of the Analytic

Type of Visualization:

Bar Graph – Displays Count of <=and > for the Month

• Breakdown will have the two categories:

SLI Calculation – Placed above the existing Bar Graph

• y-axis should show the percentage on the left and the counts on the right

• Also with the percentages being on the left, adjusting the percentage range to have the monthly SLI data

• Add a threshold line (for the SLI)

Hover over: 98% of Awards/recognition items/supplies are to be delivered to Center Awards POC/recipient accurately.

wasPlacement / Location:

Dashboard: P&U Dashboard Internal

Dashboard Tab: HR Dashboard

Dashboard Group: Awards

Name of Analytic: HR Awards Processing - Awards/Recognition Items/Supplies Delivered Accurately (I-3:

HR Awards Processing - Awards/Recognition Items/Supplies Delivered Accurately (I-3: 3.2.1.4)

Breakdowns:

When drilling down on the bar graph: ?

SLI: (Formula)

Metric Calculation Percentage = sum of met count/sum of count.

If the metric calculation is => 98%, the SLI is met

If the metric calculation is

The calculation % SLI is displayed and met or not met

Bar Graph – Displays Count of Met/Not Met by Center for the Month

Trend Line – Placed above the Bar Graph

Breakdown the metric score by month for current FY to last month

Hover over: 98% of Awards/recognition items/supplies are to be delivered to Center Awards POC/recipient accurately.

Report Content HR Awards Processing - Awards/Recognition Items/Supplies Delivered Accurately

Input Parameters

1. INDICATOR SOURCES

a. P&U HR Scripted Metric Instances

2. AUTOMATED INDICATORS

A. INTERNAL

1. P&U INT HR Awards Processing - Delivered Accurately - Monthly

2. P&U INT HR Awards Processing - Delivered Accurately - Met - Monthly

B. EXTERNAL

1. P&U EXT HR Awards Processing - Delivered Accurately - Last Month

2. P&U EXT HR Awards Processing - Delivered Accurately - Met - Last Month

3. FORMULA INDICATORS

A. INTERNAL

1. HR - NASA Awards & Recognition Delivered Accurately >= 98%

B. EXTERNAL

2. HR - NASA Awards & Recognition Delivered Accurately >= 98%

Output Parameters

6. WIDGETS

A. INTERNAL

1. HR Awards Processing-Awards/Recognition Delivered Accurately (I-3: 3.2.1.4)

2. Awards & Recognition Delivered Accurately - Monthly SLI

B. EXTERNAL

1. HR Awards Processing-Awards/Recognition Delivered Accurately (I-3: 3.2.1.4)

2. Awards & Recognition Delivered Accurately - Monthly SLI

Performance…