Section III - Attachment 3 Past Perf Questionnaire.docx

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Attached to
Request for Proposal (RFP) NASA Transformational Shared Services (NTSS) Federal contract opportunity
Solicitation number
80NSSC23R0001
Issued by
National Aeronautics and Space Administration Shared Services Center

About this file

This document package includes a request for proposal for the NASA Transformational Shared Services contract. NASA is seeking proposals to provide a broad range of functional support activities including financial management, human resources, procurement services, agency business services, intelligent automation services, and potentially additional business and technical services. Offerors must submit proposals by November 17, 2022. The contract will utilize a multiple award indefinite delivery/indefinite quantity structure with both fixed price and labor hour contract line items. The work includes transactional support across various functional areas along with staff augmentation.

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Other files attached to Request for Proposal (RFP) NASA Transformational Shared Services (NTSS), newest first.
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Section III - Instructions to Offerors Amendment 00009.pdf PDF
80NSSC23R0001 SF30 Amendment 00008.pdf PDF
80NSSC23R0001 NASAs Response to Industry Questions Amendment 00007.xlsx XLSX spreadsheet
80NSSC23R0001 SF30 Amendment 00007.pdf PDF
80NSSC23R0001 NASAs Response to Industry Questions Amendment 00006.xlsx XLSX spreadsheet
Attachment I-28 (Pricing Template) Amendment 00006.xlsx XLSX spreadsheet
80NSSC23R0001 NASAs Response to Industry Questions Amendment 00005.pdf PDF
80NSSC23R0001 SF30 Amendment 00005.pdf PDF
80NSSC23R0001 SF30 Amendment 00004.pdf PDF
Section III - Instructions to Offerors Amendment 00004.pdf PDF
Section III - Instructions to Offerors Amendment 00003.pdf PDF
80NSSC23R0001 NASAs Response to Industry Questions Amendment 00003.xlsx XLSX spreadsheet
80NSSC23R0001 NASAs Response to Industry Questions Amendment 00002.xlsx XLSX spreadsheet
Section III - Instructions to Offerors Amendment 00002.pdf PDF
Attachment I-02 Data Requirements Description (DRD) Amendment 00002.pdf PDF
Attachment I-01 (PWS) Amendment 00002.pdf PDF
Attachment I-03 (PRS) Amendment 00001.pdf PDF
Attachment I-25 (IT Systems and Applications) Amendment 00001.xlsx XLSX spreadsheet
Attachment I-01 (PWS) Amendment 00001.pdf PDF
80NSSC23R0001 NASAs Response to Industry Questions.xlsx XLSX spreadsheet
Section III - Instructions to Offerors Amendment 00001.pdf PDF
Attachment I-28 (Pricing Template) Amendment 00001.xlsx XLSX spreadsheet
eLibrary General.zip ZIP file
Attachment I-27 (Personal Identity Verification Card Issuance Procedures).pdf PDF
Attachment I-20 (Definitions).pdf PDF
Attachment I-19 (Acronyms).pdf PDF
Attachment I-11 (IT Seat and Asset Plan).pdf PDF
Attachment I-06 (Subcontracting Plan).pdf PDF
eLibrary 3.2 HR.zip ZIP file
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Attachment I-26 4 (Business Rules-PR).pdf PDF
Attachment I-26 (Business Rules).pdf PDF
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Attachment I-15 (Example for Actual Utilization).pdf PDF
Attachment I-12 (Labor Categories).pdf PDF
Attachment I-10 (Quality Plan).pdf PDF
Attachment I-07 (OCI Plan).pdf PDF
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Text version

RFP: NNX14494502R Attachment J-29

RFP 80NSSC23R0001 Section III – Attachment 3

NTSS

PAST PERFORMANCE QUESTIONNAIRE INSTRUCTIONS

This evaluation should be completed by the Contracting Officer (CO), Contracting Officer’s Representative (COR), Technical Monitor (TM), or other person responsible for monitoring the Contractor’s compliance with the requirements of the contract. For commercial contracts, the evaluation should be completed by a representative of the client’s company with similar responsibilities.

In compliance with the direction in the FAR, the information contained in this evaluation is not subject to view by anyone other than the designated source selection evaluation personnel.

INSTRUCTIONS, DEFINITIONS, AND RATING GUIDELINES

Instructions

This evaluation is to be completed as indicated below. For purposes of these evaluations, the term “project” is intended to mean “contract”. This package consists of the following:

Section
Description
Who completes
Section I
Basic contract information
Contractor being evaluated
Section II
Evaluator point of contact information
Evaluator
Section III
Contractor Performance Evaluation
Evaluator

Any questions you might have concerning completion of this form should be addressed to:

Contractor’s point of contact: ______________________________

Phone number: _________________________________________

CONTRACTOR PERFORMANCE REPORT

Section I

To be completed by the Contractor requesting evaluation.

Contractor Information

Contractor Name:

Contract Number:

Task/Delivery Order Number(s):

DUNS/Unique Entity ID:

Contract Title:

Contract Period of Performance (including options):

Contract Value (including options):

Average number of personnel working under the contract:

Services Provided:

Contract Type:

If an award fee contract, provide your award fee scores for the past 3 years:

Section II

To be completed by the person performing the evaluation.

Name of the Evaluator:

Agency/Company Name:

Evaluator’s Job Title:

Phone Number:

Email address:

Date Completed:

Please provide a brief description of the services provided (Government/commercial). Please include the geographic area in which the services were provided to customers, i.e., local, regional, national, worldwide:

Section III

Assessment

Please rate the Contractor utilizing the guide below. Explanatory narratives for as many responses as possible would be appreciated. These narratives need not be lengthy, just detailed. Attach additional pages if more space is needed.

Please read the definitions before rating any of the factors. Also, please ensure that this assessment is consistent with any other assessments (e.g., CPARS, etc.) that have been done for the same contractor for the same work, such as for payment of fee purposes, exercise of option, other past performance requests, etc.

Assessment Definitions –

The following definitions should be used in the assessment of Contractor performance.

EXCEPTIONAL
Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of areas being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.
VERY GOOD
Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of areas being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.
SATISFACTORY
Performance meets contractual requirements. The contractual performance of areas being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were satisfactory.
MARGINAL
Performance does not meet some contractual requirements. The contractual performance of the areas being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.
UNSATISFACTORY
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the areas being assessed contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
NOT APPLICABLE (N/A)
Does not apply.

Section III (Cont’d) Item

FACTORS/RATINGS

Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
N/A

Technical Performance

1
Conformance to the Performance Work Statement requirements.
2
Overall skill level and technical competence of Contractor personnel.
3
Ability to identify and mitigate risk.
4
Approach to Quality Management as it applies to the services provided.
5
Responsiveness to Government/commercial requests for reports, information, data or other technical documentation.
6
Responsiveness to emergency situations.
7
Ability to identify problems and recommend and execute innovative and transformative solutions.
8
Ability to integrate with other Government/commercial contracts to ensure successful contract performance.
9
Ability to work with minimal Government/commercial direction.
10
Ability to meet or exceed performance metrics.
11
Knowledge of and ability to use the systems required to perform the services.
12
Knowledge and understanding of the Government regulations, policies and guidance applicable to the services provided.
13
Flexibility to reallocate resources in response to peak or “seasonal” workload demands.
14
Ability to track and analyze performance data to identify areas for improvement.

Cost/Price Control

15
Ability to accurately estimate cost/price in response to Government/commercial requests for changes in contract scope or the issuance of new task/delivery orders.
16
Willingness to work with the Government/commercial entity to reduce cost/price through the use of continuous improvement methodologies.
17
Providing services within the negotiated price/cost. (If there were cost overruns or price adjustments not attributable to the Government/commercial entity, please explain further in the narrative section)
18
Accuracy and timeliness of invoices and financial reports.

CONTRACTOR PERFORMANCE REPORT

Item

FACTORS/RATINGS

Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
N/A

Management Effectiveness

19
Program Manager and supervisory staff possess the qualifications and knowledge necessary to effectively manage the contract.
20
Program Manager and supervisory staff remain through the total term of the contract.
21
Program Manager and supervisory staff maintain an effective relationship with the COR and CO of the contract.
22
Ability to recruit and retain qualified personnel.
23
Program Manager’s independence and authority to make key decisions on contractual matters.
24
Effective coordination and management of subcontractors.
25
Fair and equitable approach to employee compensation, recognition and awards programs.
26
Customer relations and communications with the Government/commercial entity.
27
Identification and mitigation of potential or actual Organizational Conflicts of Interest
28
Processes for the protection of Controlled Unclassified Information (CUI) data.
29
Knowledge and application of industry best practices.
30
Maintenance of a safe and healthy workplace environment.

Overall Effectiveness

31
How would you rate the Contractor’s overall technical performance?
32
How would you rate the Contractor’s overall management performance?
33
Ability to meet end-user expectations and deliver a high level of customer satisfaction.
34
Would you use this Contractor again? (If “No”, please comment in the Narrative Summary)
YES
NO

NARRATIVE SUMMARY (Use this section to further explain ratings given above or to provide additional information not included above)

Item
Comments

PAST PERFORMANCE FORM LETTER EXAMPLE

NSSC NTSS RFP # 80NSSC23R0001

CLIENT AUTHORIZATION LETTER: FORMAT

[Date of Letter] [Name and Address of proposed Offeror’s customer] Attention: [Name and Designation of Customer’s Contract Manager or Appropriate Contact]

Dear [Contact Name]:

We are currently responding to NASA RFP No. 80NSSC23R0001 NASA Transformational Shared Service (NTSS). NASA requests that clients of entities responding to their solicitation be identified; their participation in the evaluation process is vital. In the event you are contacted for information on work we have performed, you are hereby authorized to respond to those inquiries. Your cooperation with this effort is greatly appreciated. Please direct any questions to [Name and Phone Number of Offeror’s Point-of-Contact].

We have included our work for your organization as a past performance reference. A Past Performance Questionnaire is enclosed. Please complete Sections II and III of the enclosed evaluation and email the signed, completed document to nssc-ntss@mail.nasa.gov.

Subject Line of Email: 80NSSC23R0001 NTSS PPQ for __________

Please forward the completed evaluation to NASA at the above address to ensure it is received prior to 2 p.m. Central Time on November 17, 2022.

In order to maintain the integrity of this process, please DO NOT return the questionnaire to us. Return the questionnaire to the NTSS Contracting Officer via email at the address listed above.

Sincerely, [Name of Signer] [Designation of Signer] cc:

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