Attachment D - Annex-D Custodial Services.docx

Annex D

ISR 402

Custodial Services

Rivanna Station, VA

10 December 2024

Table of Contents

Annex D (Service 402 Custodial Services) - Rivanna Station Base Operations and Maintenance Services

1.0 General Information.

1.1 Overview. The Contractor shall provide Custodial Services on Rivanna Station, VA. The work and frequency are defined in the Work Capability Levels table located in Paragraph 3.0. This work includes, but are not limited to, the following: cleaning restrooms and kitchens; removing trash and emptying recycle bins; cleaning windows, highchairs, cribs, playpens, and food service areas; vacuuming and spot cleaning carpet, sweeping and mopping floors, and buffing; dusting and scrubbing walls; cleaning upholstered furniture; and other associated work as directed by the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR).

2.0 Description of Services.

2.1 Scope. The Contractor shall provide all management, tools, materials and supplies, equipment, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) Annex D1, in order to meet the requirements of this PWS.

Childcare and youth services facilities shall receive Enhanced Service. For all installation level support facilities that do not fall into Enhanced or Standard Service, they shall be considered Basic Service, such as the Access Control Point facilities including the Visitor Control Center.

Estimated square footages are established in Technical Exhibit (TE) BS3. Building number 2010, Rowe Building, is not part of the custodial services under this contract as the tenant maintains and has custodial under a separate contract. The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

Services not included are as follows:

- Biohazard cleaning service for casualty/trauma, defecation, and bodily fluids decontamination at Medical Treatment Facilities (MTFs) and other facilities performed by installation assets (hazardous material response team, garrison staff, or mission personnel) IAW MEDCOM Reg. 40-35, Management of Regulated Medical Waste, para 16 (2017) § Trauma scene is any area where a trauma occurred outside of a medical, dental, veterinary, or research setting that has been contaminated by human blood or body fluids as a result of such trauma (for example, workplace/home deaths, crime scenes, and vehicular accidents IAW MEDCOM Reg 40-35. § (If applicable) Trauma Scene Cleanup shall also be conducted IAW TIP No. 37-011-0122.

- Toilet overflow, mold cleaning, flood cleaning within a covered facility resulting from inclement weather, or waterline break in the building serviced by a separate water cleanup and restoration contract with expertly trained staff.

- Cleaning and disinfecting buildings and areas previously occupied by ’pandemic’ positive personnel. (Note: This type of cleaning and disinfecting will be performed by installation assets IAW Army Public Health Command (APHC) Technical Information Paper (TIP) No. 98-105-0421 and TIP No. 98-120-0620).

2.2 Special Event Cleaning. The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the Contracting Officer (KO). These events include, but are not limited to, VIP visits, summer camps, and Inspector General (IG) Team visits. The KO will notify the Contractor of the requirements as soon as it is known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event.

2.3 Facility Cleanings. The Contractor shall clean accessible floor surfaces. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

2.4 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.) The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards and corners shall also be clean.

2.4.1 Spray and Buff. The Contractor shall spray and buff all floors receiving floor maintenance.

2.4.2 Stripping/Finishing. The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall ensure the wax is non-skid as directed by the COR/ACOR. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains immediately upon completion of service.

2.5 Carpeted Floors. The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating by the Carpet and Rug Institute (http://www.carpet-rug.org).

2.5.1 Removable (Area and Throw) Rugs. The Contractor shall ensure area and throw rugs receive the same service as annotated above at paragraph 2.5.

2.5.2 Annual Carpet Cleaning and Shampooing. The Contractor shall clean carpets using an extractor approved by the Carpet and Rug Institute (http://www.carpet-rug.org) with a GOLD rating. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. A commercial truck-mount Steam Extraction Method shall be used IAW standard commercial practice. The Contractor shall use a portable unit for use in upper floors or areas where it is not feasible to use a truck-mount system with approval from the COR/ACOR. A heavy-duty spot remover, approved by the Carpet and Rug Institutes with a GOLD rating, may be required in heavily soiled areas. Stains which are not easily removed by normal cleaning processes shall be treated using an alternate method.

2.5.3 Spot Cleaning Floors and Carpets. The Contractor shall spot clean floor surfaces to remove spots two (2) square feet or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR/ACOR for resolution.

2.6 Floor (Walk-Off) Mats. The Contractor shall vacuum and clean interior floor mats. Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

2.7 Trash Collection and Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). The Contractor shall remove any trash boxes or debris stacked near the waste receptacles. The Contractor shall provide and replace plastic can liners during each scheduled cleaning.

2.7.1 Recycle Collection and Removal. The Contractor shall collect, pickup, and dispose of all recycle paper from the appropriate recycle bins located at each office. The Contractor shall dispose of the collected paper to the nearest recycle dumpster located outside at each building.

2.8 Restrooms/Toilet Areas/Locker Rooms.

2.8.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, dispensers, plumbing fixtures, drinking fountains, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup.

2.8.2 Contractor Log. The Contractor shall keep a detailed check list log of work accomplished in each restroom, kitchen, floors, lobby, administration areas, ect. receiving custodial work. The log shall include relevant custodial practices and the dates of the service after completed. The Contractor shall submit this log to the COR/ACOR along with the completed project work list not later than the 10th day of each month for the previous month work performed.

2.8.3 Floor Care. The Contractor shall maintain all floor surfaces IAW original equipment manufacturer instructions and commercial practices.

2.8.4 Supplies Restockage. The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap. The Contractor shall store supplies in designated areas. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the COR/ACOR prior to use.

2.8.4.1 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers. In the case of auto-matic dispensers with battery supply operations, the Contractor shall be responsible for suppling and replacing the batteries as needed and put the dispensers back into service. Comment by Zamorano, Miguel CIV USARMY IMCOM HQ (USA): Is this currently performed on the current contract? Comment by Maxwell, Ronald J CIV USARMY ID-SUSTAINMENT (USA): yes Comment by Zamorano, Miguel CIV USARMY IMCOM HQ (USA): is this auto-matic disposers or auto-matic dispensers? Might just be a typo. Comment by Maxwell, Ronald J CIV USARMY ID-SUSTAINMENT (USA): good catch, it dispensers

2.8.5 Trash Removal. Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (paper, plastic, glass, etc.) shall be IAW local policies, laws, and regulations.

2.9 Drinking Fountains. The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

2.10 Dusting. Regular dusting includes surfaces within six (6) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

2.10.1 Light Dusting, Low (under six (6) feet). The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

2.10.2 Heavy Dusting, Low (over six (6) feet). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, window blinds, and equipment to include vending machines and other materials.

2.11 Interior Glass. The Contractor shall clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards, and other interior glass.

2.12 Windows (exterior/interior). Clean exterior/interior glass windows surfaces. Lucite, plastic, or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

2.13 Child, Youth and School Services (CYS).

2.13.1 Child Development Center (CDC), Youth Centers and Gymnasiums. Designated facilities shall be maintained IAW AR 608-10. The Contractor shall provide additional cleaning after normal operating hours to ensure facilities are in a state of cleanliness prior to opening the following day.

2.13.2 Child Age Groups. Age groups are defined as follows:

a. Child Development Center – Ages six (6) weeks – five (5) years

b. School Age – Ages six (6) – ten (10) years

c. Middle School and Teen – Ages eleven (11) – eighteen (18) years

2.13.3 CDC Hours of Operation. The Rivanna Station CDC operational hours are 6:30 AM to 5:30 PM, Monday through Friday.

2.13.3.1 CDC Hours of Operation Other Than Normal. There will be mission situations that require the Contractor to work other than normal hours. Some of these situations are military exercises, contingency operations, or weather emergencies. Operational hours during these events shall be as identified in the pre-performance conference and provided on a cost reimbursement (hourly), not to exceed, basis IAW bid schedule contract line-item number (XX). The Facility Manager or Supervisor shall notify the COR/ACOR at least one (1) week prior to a scheduled exercise requesting service for hours of operation other than normal.

2.13.4 Supplies and Solutions. The Contractor shall store all solutions, chemicals, and other potentially dangerous products (except bleach water solution) in their original and labeled container. The Contractor shall store all cleaning supplies (trash, mops, brooms, and cleaning buckets, etc.). The Contractor shall store all supplies and solutions in a locked designated area that is inaccessible to children and out of children’s reach at all times.

2.13.4.1 Cleaning products shall be in compliance of the green procurement requirements of Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) and Executive Order 13423, the Government requires the use of recycled and recovered materials and products identified in the Environmental Protection Agency's (EPA) Comprehensive Procurement Guidelines.

2.13.4.2 The Contractor shall provide Safety Data Sheets for all cleaning and disinfectant products to the COR who will then send to the Government Industrial Hygenist for review and approval for usage in the CDC.

2.13.4.3 The current cleaning solutions/products are from Diversey and are approved for use in the CDC. The system utilizes a wall mounted dispensing unit that premixes each type cleaning product with water to the correct ratio for use in the CDC. A photo of the system is at TE CDCProducts

2.13.5 Cleaning and Sanitizing. The Contractor shall use a cleaner, disinfectant, or water solution of chlorine bleach and water in childcare centers. Any water and cleaner solutions in buckets or open containers shall be replaced prior to each use.

3.0 Work Capacity Levels – See Annex D-1 Custodial Performance Standards