Attachment 8 Quality Assurance Surveillance Plan (QASP).pdf

Quality Assurance Surveillance Plan (QASP)

1.0 Contract Specific Information

RFP/Contract Number: 80LARC25R7001 Period of Performance: 9/15/2025 – 9/14/2030 Est. Value: TBD Name of Tech. Requester/COR: TBD Description of Requirement: The objective of this contract is to provide safety support services at Goddard Space Flight Center (GSFC), Lyndon B. Johnson Space Center (JSC), and Langley Research Center (LaRC). The services to be provided are in two broad technical areas including Institutional Occupational Safety and Occupational Health. These services will enable the Centers to comply with National Aeronautics and Space Administration (NASA) policies and Federal regulations in each of the technical areas. See Contract PWS for details.

2.0 Strategies and Scope

This QASP describes the approach the Contracting Officer’s Representative (COR)/Alt. COR in accordance with terms and conditions of the contract will be used o monitor and measure the contractor. The goal is to balance the level of Government surveillance with the perceived impacts and risks of failure to comply with contract requirements. The QASP is initially developed in conjunction with the Performance Work Statement (PWS) development. The QASP will be updated during contract performance, as needed. In addition, the QASP shall recognize the responsibility of the contractor to carry out its quality control obligations [FAR 37.602-2].

The objective of this contract is to provide safety support services at Goddard Space Flight Center (GSFC), Lyndon B. Johnson Space Center (JSC), and Langley Research Center (LaRC). The services to be provided are in two broad technical areas including Institutional Occupational Safety and Occupational Health. These services will enable the Centers to comply with National Aeronautics and Space Administration (NASA) policies and Federal regulations in each of the technical areas. See Contract PWS for details.

2.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and identify required documentation and resources to be employed.

The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and ensure the government pays only for the level of services received.

2.1.1 This QASP defines the roles and responsibilities of all surveillance members, identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

2.2 Performance Management Approach

2.2.1 The PWS structures the acquisition around what service or quality level is required, as opposed to how the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the Safety Organizations at GSFC, JSC and LARC personnel to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved.

Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

2.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent.

This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, if the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local), agency and center mandated procedures and processes (e.g., NPRs, NPDs) and compelling business situations, such as safety, environmental, and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract if the critical outcomes expected are being achieved and/or the desired performance levels are being met.

2.3 Performance Management Strategy

2.3.1 The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s internal quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will use its internal quality control system to assess and report its performance to the designated government representative. This QASP enables the government to take advantage of the contractor’s QC program.

2.3.2 The government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determinations regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

3.0 Resources

All surveillance activities will be implemented using NASA and NASA support-contractor personnel.

3.1 Contracting Officer (CO)

3.1.1 The CO is responsible for monitoring contract compliance, contract administration, and cost control, and resolving any differences between observations documented by the Contracting Officer’s Representative (COR) and the contractor.

3.1.2 The CO is ultimately responsible for the acceptance of services received under this contract.

31.3 The CO will complete an annual contractor performance assessment report using the Contractor Performance Assessment Reporting System (CPARS) that will also be reviewed by the contractor. The CPARS includes an assessment of contractor quality performance.

3.2 COR/Alternate COR

3.2.1 The COR is designated in writing by the CO to act as their authorized representative to assist in administering a contract. COR limitations are contained in the NASA Form 1634, COR Delegation. The COR is responsible for technical administration of the project and ensures proper government surveillance of the contractor’s performance.

3.2.2 The COR assumes full responsibility for directing the surveillance activities identified in this plan. The COR may also delegate Technical Monitor(s) to evaluate and monitor contractor performance.

3.2.3 The COR will assist the CO in the completion of the contract’s annual performance assessment report using CPARS.

3.3 Technical Monitor(s) (TM)

3.3.1 The TM are individuals appointed by the COR for the oversight of specific technical work on the contract. TMs provide detailed technical oversight of the contractor’s performance and report findings to the COR in a timely, complete and impartial fashion. While the TMs may serve as a direct conduit to provide government guidance and feedback to the contractor on technical matters, the TMs are not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf.

4.0 Surveillance Requirements

4.1 Description of Services to be monitored and the Performance Metrics:

This area of the QASP contains measurable inspection and acceptance criteria corresponding to the performance standards contained in the PWS and identifies all work requiring surveillance [FAR 46.401(a)(1)]. The specific deliverables or services to be monitored and the Performance Standard/Metric are identified in Exhibit A - PWS (including Appendix C) and Exhibit B - Deliverables

4.2 Guidance and Reference Surveillance Documents

Documents that contain specific information on the performance requirements of the tasks/deliverables to be part of the surveillance approach include the contract terms and conditions and Exhibits A and B. Other requirements identified in Exhibit A and B and JSHIFT contract clauses, such as center requirements documents may be used as part of the surveillance.

5.0 Surveillance Approach and Methods

5.1 Approach

The focus of this QASP is on the level of performance required by the PWS, rather than the methodology used by the contractor to achieve that level of performance. [FAR 37.602-2] The overall surveillance goal will be to obtain objective evidence and data that enables the Government to determine whether the contractor’s program and processes are functioning as intended in accordance with the terms of the contract.

5.2 Methods of Surveillance

Listed below are the types of surveillance methods that will be employed on this contract.

[FAR 46.401(a)(2)]

5.2.1 Management/Program reviews including:

Kick-off Meetings Monthly Status Meetings

5.2.2 Inspection or audit activities including:

Routine inspection/observation of work being performed Routine inspection/observation of completed work

5.2.3 Customer Feedback including:

Annual Contractor Performance Assessment Reporting System (CPARS) evaluations Informal discussions regarding performance

5.2.4 Management reports (information system reports) including:

Monthly Progress Reports Data packages documenting results of PWS – Appendix C, JSHIFT Key Technical Requirements Summary Table and Exhibit B, DRDs Contractor generated data/reports useful in tracking/reporting on performance metrics

6.0 Documentation of Surveillance

Surveillance activities will be documented thoroughly and will include specific status on performance against objective performance criteria. As a minimum, the following surveillance documentation requirements will be maintained:

CPARS annual evaluations Documented periodic review of technical status reports.

Documented periodic review of compliance with contract deliverables.

Approval:

Contracting Officer’s Representative

Lisa Harvey Contracting Officer

1 Attachment Performance Standard/Metric List

Attachment 1 Performance Standard/Metric List

Contract Ref. Description of deliverable/service or risk to be monitored:

Performance Standard or Metric Due Date

Exhibit A – PWS Appendix C

Center specific Key Technical Requirements Summary Table

Contractor delivers documentation that is complete and on time.

Per Table description