Attachment 2 PWS - DIA Region IV FSS 20230119.pdf

Performance Work Statement

Facility Support Services

Defense Intelligence Agency Region IV

National Capital Region

06 January 2023 Version 1.0

Secure Facilities Branch

U.S. Army Engineering and Support Center Huntsville, Alabama

PWS DIA Region IV FSS

CONTENTS

SECTION

SECTION 1 SCOPE

SECTION 2 GENERAL REQUIREMENTS

SECTION 3 PERSONNEL REQUIREMENTS

SECTION 4 PERFORMANCE REQUIREMENTS

SECTION 5 SAFETY

SECTION 6 QUALITY

SECTION 7 PRICING REQUIREMENTS

SECTION 8 INSTALLATION ACCESS

APPENDICES

APPENDIX A TECHNICAL EXHIBITS

Technical Exhibit 1 – List of Facilities and Maps Technical Exhibit 2 – Equipment Lists Technical Exhibit 3 – Inventory Management Required Data Fields Technical Exhibit 4 –Security Requirements for DIA Contracts at Security Facilities Technical Exhibit 5 – Acronyms and Definitions Technical Exhibit 6 – Service Order Forms Technical Exhibit 7 – Engineer Form 3394 Technical Exhibit 8 – Meter Group Descriptions and Direct Rating Guidance Technical Exhibit 9 – Color Rating Assessment Codes

APPENDIX B EM 385-1-1 SAFETY VARIANCE

APPENDIX C PERFORMANCE REQUIREMENTS SUMMARY (PRS)

APPENDIX D REQUIRED SUBMITTALS, REPORTS, AND MEETINGS

APPENDIX E RESIDENT MANAGEMENT SYSTEM

APPENDIX F APPLICABLE CODES, STANDARDS AND REGULATIONS

APPENDIX G GOVERNMENT POINTS OF CONTACT

APPENDIX H SERVICE ORDER (SO) PROCESS

Performance Work Statement (PWS)

SECTION 1 SCOPE

1.1. Introduction.

This is a non-personal services contract to provide Facility Support Services (FSS) at Defense Intelligence Agency (DIA) facilities in the National Capitol Region (NCR) at Defense Intelligence Agency Headquarters (DIAC), Joint Base Anacostia-Bolling (JBAB), Washington D.C.; Fort Detrick, MD; Reston, VA; the Defense Logistics Operations Center (DLOC); the Pentagon;

Charlottesville, VA; and other DIA facilities in the states listed in TE-1.

1.2. Mission.

Provide dedicated personnel capable of performing tasks specified in this PWS at DIA facilities throughout the NCR. Contractor personnel shall be based out of the DIAC on JBAB unless otherwise specified in this PWS.

1.3. Purpose.

The purpose of this contract is to provide required FSS in compliance with all code; criteria;

regulations; and Federal, State, and local laws. If there is a conflict between these documents, the most stringent requirement will govern.

1.4. Scope.

The Contractor shall provide all personnel, supervision, and other items and services necessary to perform FSS as defined in this PWS.

1.5. Authority.

Work shall be performed to the standards of this contract. The award for services under this scope of work shall be limited to the services identified in the Contract Line Item Numbers (CLINs) awarded in the contract and its modifications. In the event of a conflict between this PWS and any other term or provision of the scope of work, this PWS shall prevail.

SECTION 2 GENERAL REQUIREMENTS

2.

2.1. Non-Personal Services.

This is a non-personal services contract to provide a dedicated team of tradespersons capable of performing FSS at DIA facilities throughout the NCR. No changes to this contract shall occur without the expressed written direction of the Contracting Officer (KO). The Contractor shall not use Government sources of supply to procure personal services in support of this contract. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the KO immediately.

2.2. Business Relations.

The Contractor shall successfully integrate and coordinate all business activities to execute the PWS requirements. The Contractor shall provide effective business management of all subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.3. Contract Administration and Management.

The following subsections specify requirements for contract, management, and personnel administration. The Contractor shall not disclose any information relative to this contract, except as authorized by the Contracting Officer.

2.3.1. Contract Administration.

The Contractor shall establish processes and assign appropriate resources to effectively administer the contract. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the contract to assure all documentation is adhered to for this contract. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the contract.

2.3.2. Contract Management.

The Contractor shall maintain continuity between the on-site support operations and the Contractor's corporate offices. Contractor Management shall be established to ensure timely support to the DIA facilities and adherence of Contractor services as defined in the PWS. The Contractor shall respond to Government requests for contractual actions.

2.3.3. Contractor Communication.

The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this contract. The assigned Team Lead shall have a cellular phone for communication with the COR or other designated Government representative. The Contractor shall provide a 24-hour/7 day-per-week telephone number and email address. All Contractor personnel assigned to this contract shall understand, read, write, and speak English.

2.3.4. Contractor Documentation.

The Contractor shall document all activities and outcomes as defined in Section 4 and Appendix D. All documentation completed on-site will require the printed name and signature of Government representative and the Contractor personnel.

2.3.5. Contract Administration Change.

Contractor shall notify the KO or the Contracting Officer’s Representative (COR) if adjustments in the Contractor’s schedule are required to accommodate DIA needs. Any change to the schedule will be submitted to and approved by the KO or COR. The Government is not responsible for any costs incurred by the Contractor resulting from failing to coordinate work with the KO or COR.

2.4. Self-Performing and Subcontracting.

The Contractor may subcontract work, self-perform work, or a combination of both. Prime and subcontract personnel must be capable of site access (to include acquisition of necessary credentials and/or security clearance) independently to facilitate response without incurring supervisory and oversight costs for minimal on-site efforts. In the event subcontracted labor is required, the Contractor shall provide escorts as necessary unless otherwise specified.

2.4.1. Contractor Personnel, Disciplines, and Specialties.

The Contractor shall accomplish the assigned work by employing qualified personnel with appropriate combinations of education, training, qualifications, and experience. The Contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract (see SECTION 3).

2.4.2. Subcontractor Management.

The Contractor shall be responsible for any subcontract management to execute PWS requirements and shall be responsible and accountable for subcontractor performance. The Contractor may add subcontractors to their team after approval from the KO or COR. Unless otherwise noted, full-time Contractor personnel shall be located on-site to fulfill the maintenance requirements of the PWS.

2.4.3. Subcontractor Qualifications.

The Contractor shall submit qualifications and past performance of all subcontractors to the Government for review. Based on this review, the KO reserves the right to refuse the use of any proposed subcontractor due to unsatisfactory ratings on past performance or due to insufficient qualifications. The Contractor shall submit all required certifications to the Government and updated certification upon renewal or expiration dates.

2.5. Work Hours.

Contractor personnel shall work during the normal Government working hours of Monday through Friday 7:00 am to 4:00 pm unless otherwise specified.

2.5.1. Federal Holidays

There may be mission situations that require the contractor to work other than normal duty hours and during holidays. Examples of these situations are military exercises, contingency operations, or weather emergencies. Federal holidays are listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day 1 January Martin Luther King's Birthday 3rd Monday in January Washington's Birthday 3rd Monday in February Memorial Day Last Monday in May Juneteenth 19 June Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran's Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

2.5.2. Work Restrictions.

When access to work areas conflicts with a DIA mission requirement, work shall be rescheduled to another time during normal duty hours to minimize the disruption. If rescheduled work must be completed outside of normal duty hours, then it may be initiated via Service Order.

2.6. Support from Other Service Providers.

Other service providers may respond to emergencies to preserve life or minimize damage to government property. The Contractor shall coordinate contractual activities with such authorized parties.

2.7. Coordination with Others.

The Government may award other contracts for additional work, and the Contractor shall fully cooperate with such other Contractors and government employees and carefully schedule work under this contract to not conflict with such additional work as may be directed by the KO or COR.

This may include supporting outages and other work performed by other contractors, this work may occur after hours, weekends, or holidays. The Contractor shall not commit or permit any acts that will interfere with the performance of work by any other Contractor or by any government employee without direct authorization from the COR. The COR will resolve all work schedule conflicts between this contract and the additional work contracts awarded to other Contractors.

The COR or KO will provide written direction to the Contractor to reschedule work when required.

Any additional work requirements (not within the scope of this contract) that are created as a result of work performance of other Contractors shall be brought to the attention of the COR.

2.8. Worksite Appearance and Safety.

The Contractor shall, at all times, keep work areas clean and free from accumulations of waste material, rubbish, tools, equipment, and materials. Upon completion of the job or when away from the work site, the Contractor shall leave the work area and premises in a clean, neat, safe, and workmanlike condition.

2.9. Contractor Furnished Items and Services.

Except those items or services specifically stated in paragraphs 2.9.1 through 2.9.4.6 as Government furnished, the Contractor shall furnish everything needed to perform this contract according to all its terms.

2.9.1. Supply Chain Risk Management (SCRM).

It is the responsibility of the Contractor to follow all Federal, Intelligence Community, Department of Defense (DoD), and DIA Policies, Procedures, Standards, Directives, and Authorities for Supply Chain Risk Management. A Current List of DIA Information and Communication Technology (ICT) items that require a SCRM Assessment for the Intelligence Community can be located by calling the DIA SCRM Program Office. The Contractor shall be directed to the Defense Intelligence Agencies SCRM PO for all information communications Technologies acquisitions and service agreements.

2.9.1.1. The Contractor shall ensure all SCRM procedures are followed for all mission essential products, essential services, materials, and equipment throughout all lifecycle stages, including but not limited to, procurement, acquisition, installation, maintenance, and disposal.

2.9.1.2. Equipment that may require a SCRM assessment include, but is not limited to:

Permitted Audio Visual Equipment Permitted Multimedia Devices

Computer Hardware Computer Software Networking Hardware Networking Devices Telecommunications Equipment Permitted Portable Electronic Devices Required Jobsite Tools & Equipment with Networking Capabilities Office Equipment

2.9.2. Personal/Contractor Owned Property.

The Contractor shall ensure that personal property or Contractor-owned property brought on U.S.

installations is clearly marked to preclude misidentification as Government property. Additionally, the Contractor shall ensure that personal property or Contractor-owned property meets safety specifications as set forth by OSHA, ER 385-1-1, and State and local laws and regulations. The Contractor shall ensure that all personal property or Contractor-owned property is removed from U.S. installations when contract services are completed.

2.9.3. Contractor Vehicles.

Company owned vehicles used in the performance of this contract shall be legibly and conspicuously marked with the Contractor’s name. Markings shall be placed on both sides of the vehicle.

2.9.4. Fines and Penalties.

The Contractor shall work closely with the Government to avoid fines or penalties imposed by regulators for noncompliance associated with testing and monitoring requirements as well as other compliance issues.

2.9.5. Telephone and Internet.

The Contractor shall be responsible for obtaining commercial cellular telephone service for Contractor’s use. The Government will provide internet and local phone for contract performance only. Any personnel using a Government computer shall complete all required training, see paragraph 3.8.

2.10. DIA Key Personnel.

The following are the key DIA personnel associated with this contract.

2.10.1. DIA COR.

The DIA COR processes contractor requests for building access and nominations for new employees or badges. The DIA COR has no authority over this contract.

2.10.2. Assistant Contracting Officer’s Representative (ACOR).

The ACOR provides onsite direction to the Contractor in accordance with her/his appointment letter. The contractor shall only take direction from the KO, COR, or ACOR. The Contractor’s Project Manager (PM) shall coordinate with the ACOR for all safety reporting to include, but not limited to, accidents and unmet safety program requirements. This coordination is in addition to safety reporting to the COR as required in this PWS.

2.10.3. DIA Site Lead.

The DIA Site Lead is the DIA point of contact for all maintenance requirements. The DIA Site Lead will provide direction and guidance for all projects associated with this contract.

2.11. Contractor Protection of Government Facilities, Equipment, and Infrastructure.

2.11.1. General.

The Contractor shall be responsible for all damages to Government property occurring as a result of contract employees’ work. The Contractor shall notify the ACOR no later than the next workday of any damages caused by the Contractor employees or equipment. The Contractor shall make all necessary repairs, at no cost to the Government, and to the satisfaction of the Government.

The Government may perform necessary repairs that are required as a result of Contractor damage. The Contractor shall reimburse the Government for all costs the Government incurs due to the cost of repairing, cost of removal of damaged item or loss of assessed/appraised value due to Contractor caused damage to Government Property within 30 days of completion of repairs.

Failure to comply with the provision of this paragraph may be cause for reduction in payments.

When working in Government occupied areas, the Contractor (to include subcontractors) shall prohibit their employees from disturbing papers on desks, opening drawers or cabinets and prohibit personal use of telephones and other equipment provided for official Government use. A copy of the existing conditions documented shall be provided to the KO prior to start of construction.

Government estimate of costs for Contractor damages will be calculated either through direct replacement and repair costs or other industry recognized cost determination methods.

Use of Elevators. Temporary use of an existing elevator shall be as approved by the KO or designated DIA representative. Such use will be of an intermittent nature. The Contractor shall provide and maintain protective coverings for the elevator machinery, the entrances and elevator interior and exterior surfaces during the period of temporary use.

Loads exceeding the rated capacity of the elevator shall not be permitted. On completion of Service Order work, the Contractor shall remove the protective coverings, clean, and repair the elevator equipment surfaces to existing condition.

Toilet Facilities. The Contractor's (to include subcontractors) personnel will be permitted to use toilet facilities at sites and buildings where Service Order work is performed, as approved by the ACOR. The Contractor shall be responsible for any cleaning, servicing or repair of toilet facilities made necessary by the Contractor's use. In the event toilet facilities are not available, the Contractor shall, at its own expense, provide portable facilities in accordance with (IAW) EM 385-1-1. In addition, toilet facilities desired at the Contractor's management office shall be provided at the expense of the Contractor.

Temporary Lighting. The Contractor shall provide temporary lighting at work sites, at no cost to the Government, as required to maintain the minimum lighting intensities specified by EM 385-1-1.

Site and Building Furnishings, Equipment and Finishes. Unless otherwise approved by the KO or designated DIA representative, the site and building furnishings, equipment and finishes shall not be moved and shall be protected from physical, dust and water and other climatic damage and replaced to original position at no cost to the Government.

Furnishings and equipment to remain in areas occupied only by the Contractor or to be moved, stored, and returned by the Contractor shall be hand receipted to the Contractor from the Government. Furnishings, equipment, and finishes shall be maintained in serviceable condition during construction. After construction is complete, furnishings, equipment and finishes shall be wiped clean and/or vacuumed until free of construction dust and debris. Furnishings, equipment, and finishes soiled, stained, or damaged during construction, moving or while in storage shall be cleaned or repaired to existing condition or be replaced in kind with new at no cost to the Government. The Contractor shall be responsible for documenting existing condition of site and building furnishings, equipment and finishes prior to start of construction. A copy of the existing conditions documented shall be provided to the KO prior to start of construction.

Existing Site Infrastructure. The Contractor shall coordinate the locations of new work to avoid conflict with existing structure, pipe, equipment and electrical conduit and wiring designated to remain in place. Necessary changes in the existing structure, pipe, equipment and electrical conduit and wiring shall be as approved by the KO to accomplish the intent of the Service Order. This shall include, but not be limited to shifting and re-hanging existing pipe, equipment, left in place conduit and wiring, cutting and framing openings in the structure, adding structural support as necessary for installation of piping, hangers, ductwork, conduit and equipment and installation of temporary heating and cooling, water, electrical, fire alarm and communication services for phasing.

Removal of Existing Equipment and Infrastructure. Where Service Orders specifies removal of existing equipment, removal of existing equipment shall include removal of but not limited to all existing foundations, curbs, piping, hangers, conduit, wiring, adhesives to include floor tile adhesives, fasteners, etc., flush with finished surfaces. Existing building surfaces shall be patched to match adjacent construction in strength and appearance where existing equipment is removed. Piping, hangers, conduit, wiring, mechanical and electrical equipment not to be used in the completed construction shall be removed.

2.11.2. Utility and Service Outages.

All temporary outages of any utilities and services to include heat and air conditioning required for the performance of work shall be scheduled with the COR no less than 10 working days in advance of such outages (may be extended to 90 calendar days for various sites or reasons).

The Contractor shall not initiate a utility outage without DIA Facility Management Branch (FMB) approval. The Contractor shall use the DIA Situation Report (SITREP) to request outages. The Contractor shall provide an Incident Report to DIA FMB for any unplanned outages within two working days of the outage. The Government will provide these forms after contract award. The Government may modify these forms, the Contractor shall use any modified forms without a modification to the contract.

If during work performance, the Contractor determines that a utility or service situation involves risk to life or substantial risk to property, utilities and or services shall be immediately disrupted to reduce the emergency and alleviate risk. If such a risk exists, or a disruption occurs, the Contractor shall notify the COR and DIA FMB at the earliest practical time, and in no case later than 2 hours following the occurrence.

2.12. Government Provided Facilities, Property, Information, and Services.

2.12.1. Government Provided Facilities.

The Government will designate work and storage areas for Contractor use at DIAC and Charlottesville only. Space at DIAC includes a desk for the Project Manager and Site Lead, shared workshop with Government owned power tools, and storage. Space at Charlottesville includes a desk for the Site Lead and storage.

2.12.1.1. Modifications.

Before making any modifications to Government-furnished facilities, the Contractor shall obtain prior approval from the COR. In the case of alterations necessary for compliance with OSHA, State, or local laws or regulations, such permission will not be unreasonably withheld. Facilities shall be returned to the Government in the same condition as received, fair wear and tear and approved modifications excepted.

2.12.1.2. Reporting abuse.

The Contractor shall notify the COR, DIA FMD, and DIA Security of all suspected facility abuse or vandalism. The Government will determine validity of all suspected facility abuse or vandalism.

2.12.1.3. Parking.

The Government will provide dedicated or reserved parking space near the Contractor’s work location for parking of properly approved Contractor company vehicles. Other Contractor vehicles may park in open spaces as available in the DIA parking lot or outside the controlled area.

2.12.2. Government Property.

There will be Government computers provided to the Contractor to access the DIA networks and internet for the performance of this contract. These computers will be incidental to the place of performance as the contract requires Contractor personnel to be located on the Government site or installation, and the property will be used by the Contractor within the location and will remain accountable to the Government IAW Federal Acquisition Regulation (FAR) Subpart 45(b)(5). If the installations property department requires the contractor to sign for the equipment, they will do so via the installations hand receipt method. If hand receipted the Contractor will be stewards of the property and use the property until no longer needed or they are relieved of responsibility by authorized means. The Government will provide the Contractor with licenses to any CMMS used including, but not limited to, Service Central and Archibus. The Contractor shall provide a list of all Contractor employees requiring CMMS accounts IAW Appendix D. Contractor personnel shall:

Use the Government property provided to them only for performing this contract, unless otherwise provided for in this contract or approved by the KO.

Use, consume, move, and store Government Property only as authorized under this contract. The Contractor shall promptly disclose and report Government property in its possession that is excess to or no longer needed for contract performance.

Unless otherwise directed by the Contracting Officer or the Government’s Primary Hand Receipt Holder (PHRH), the Contractor shall investigate and report to the Government all incidents of property loss as soon as the facts become known. Loss of Government property includes, but is not limited to, items that cannot be found after a reasonable search; theft; damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

Unless otherwise authorized by the Contracting Officer and the Government’s PHRH of the property provided to the Contractor, Government property shall NOT be removed from the Government’s facility where the property is located and used by the Contractor. If any equipment is needed by Contractor personnel for offsite use, justification and approval shall be required through the Contracting Officer and the PHRH.

The contractor shall have procedures to record and report promptly (to the COR) all available facts relating to each instance of damage to Government property or injury to either Government or contractor personnel. The contractor shall immediately secure and protect any accident scenes or wreckage until released by the accident investigative authority through the COR. The contractor shall cooperate with and assist Government personnel in conducting an accident investigation.

2.12.3. Government Provided Information.

The Government will provide to the Contractor available building plans, maintenance and operating manuals, spare parts manuals, and spare parts lists as applicable to the projects executed under this contract. However, the non-availability of manuals will not relieve the Contractor from the performance required by this contract. All materials listed above shall be returned to the COR at the expiration/termination of this contract.

2.12.3.1. Plans, Manuals, and Spare Parts Lists.

The Government will provide to the Contractor available building plans, maintenance and operating manuals, spare parts manuals, and spare parts lists as applicable to the projects executed under this contract. However, the non-availability of manuals will not relieve the Contractor from the performance required by this contract. All materials listed above shall be returned to the COR at the expiration/termination of this contract.

2.12.4. Government Provided Services.

2.12.4.1. Utilities.

The Government will provide common utilities used in the performance of this contract.

2.12.4.2. Telephone and Internet Service.

The Government will provide telephone (landline) and Internet access for work related activities only. Contractor personnel using Government Information Services (IS) equipment (i.e., computers) shall comply with paragraph 3.8.4 of this PWS. Government telephones and IS equipment will not be used for personal reasons or for any toll or long-distance calls. The Contractor shall provide for cellular telephone services for Contractor use.

2.12.4.3. Refuse Collection.

The Government will provide refuse collection from dumpsters in the Contractor's assigned areas for office type waste products. The Contractor shall properly dispose of waste generated from work executed under this contract.

2.12.4.4. Pest Management Services.

This contract includes interior pest management services at DIAC and Charlottesville only. The Government will provide insect and rodent control for all other Government facilities. The Contractor shall notify the COR when an insect or rodent problem is detected.

2.12.4.5. Fire and Police Protection.

The Government will provide fire and police protection services. The emergency telephone number is "911". The Contractor shall follow local fire prevention and security procedures and regulations. The Contractor shall post and maintain the telephone numbers of the Security Police and Fire Department for easy access by employees.

2.12.4.6. Emergency Medical Care.

In case of a medical emergency, accident, or injury involving Contractor personnel during performance of duties under this contract, the Military Treatment Facility may provide services to save life or limb, or to stabilize for transportation to local civilian medical treatment facility. The Contractor shall reimburse the Government for emergency medical services. The Contractor shall file incident reports, within one (1) business day of the incident, for employees who are injured on the job to the installation Safety Office and COR.

SECTION 3 PERSONNEL REQUIREMENTS

3.

3.1. Contractor Personnel.

The Contractor shall use personnel with skill sets, experience, and qualifications appropriate to the mission and scope of work to accomplish the work required by this contract. Inability of the Contractor to obtain qualified personnel will not constitute a reason for non-performance. The Contractor must exercise due diligence in its hiring practices to validate required skills and ensure probity and trustworthiness. Where required for task area work, Contractor personnel must be able to operate a personal computer with functional knowledge of all installed product software applications. The Contractor shall ensure that employees remain fully qualified to perform the work assigned. The Contractor shall maintain records of training qualifications, certifications, and licenses to demonstrate compliance with the above. All training, including the minimum required qualifications specified in this PWS, is the responsibility of the Contractor.

Contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the COR as Government Furnished Information (GFI) at contract start date) such as wearing ID Badges, etc.

The Contractor shall also provide all information locally required for background checks to meet installation access requirement to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by the COR based on DOD and/or local policy. In addition, should the Force Protection Condition (FPCON) at any individual facility or installation change, the COR may require changes in Contractor security matters or processes.

During FPCON Charlie and Delta and other required postures such as a Lockdown, Shelter-in- Place or Evacuation, Contractor employees shall resume work as soon as possible after the FPCON has been lowered or the posture returned to normal operations. This pertains to real situations and exercises.

3.2. Removal of Personnel.

The Contractor shall remove any employee from the job site for reasons of misconduct, for purposes of security, or any employee found to be, or suspected of being, under the influence of alcohol, drugs, or any incapacitating agent(s). The removal of a Contractor employee from the job site does not alleviate the Contractor of the requirement to provide sufficient personnel to perform the services as required by this contract. The Contractor shall provide an alternate within one business day for any personnel removed from the contract until a permanent replacement is hired.

Alternate and permanent replacements shall meet all requirements of the position replaced including security clearance and licensing/certification.

3.3. Conflict of Interest.

The Contractor shall not employ any person who is an employee of the United States Government if employing that person would create a conflict of interest or the appearance of a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the DOD, either military or civilian, unless such persons seek and receive approval according to DOD Directive 5500.7, Joint Ethics Regulations (JER). It is the Contractor’s responsibility to avoid inadvertent Organizational Conflicts of Interest (OCI) caused by its employees being mistakenly given Government-only information.

3.4. Contractor Key Personnel.

Key Personnel for this effort are identified as the PM, Site Lead, and a Level I Safety and Health Officer. Changes to these personnel require approval from the KO. If a key person is replaced, the Contractor shall submit a resume for the replacement to the COR. The Contractor shall provide a Key Personnel Contact Roster to the COR within 10 calendar days of Notice to Proceed (NTP). Requirements for these key positions are as follows:

3.4.1. Project Manager (PM).

The Contractor shall provide a PM who shall supervise and plan work for assigned personnel by receiving planned projects from the DIA Site Lead or the Facility Management Branch and assign the appropriate tradesperson(s) to accomplish the work.

The PM, and an alternate or alternates having authority to act for the PM when absent, shall be designated in writing to the KO prior to the contract start date.

PM Qualifications and Experience. The PM shall be a prime Contractor employee and have a minimum of five (5) years’ experience in project management with at least three

(3) years’ experience in facility maintenance and repair. The PM and alternates shall be able to read, write, speak, and understand English. The PM shall be proficient in the MS Office suite. The PM shall be able to multi-task and effectively prioritize business needs and issues. Follow-up, follow-through, and project management skill required. Certification in Project Management (e.g., Project Management Professional from the Project Management Institute or Certified Project Manager from the International Project Management Association) is desirable.

PM Monthly Reporting. The PM shall submit a signed Monthly Progress Report to the COR via RMS no later than ten (10) calendar days after the reporting month. The monthly progress report shall document workload for the reporting month to include, at a minimum, work scheduled, work completed, work deferred, contractor quality control statistics, a summary of safety incidents and safety training, customer satisfaction statistics, summary of trends identified, and any other contractor comments regarding operational improvements and betterments, work delays, or other issues affecting contractor performance.

PM Weekly Reporting. The PM shall submit a Weekly Work Status Report to the ACOR no later than 10:00 am on Monday of each week (Tuesday if Monday is a holiday). The Weekly Work Status Report shall include status of all projects started, worked, deferred, missed, and/or completed for the previous week; all work in progress and work expected to finish the week of the report, and all projects anticipated to start, continue, or finish the following week. The Contractor shall explain why work is deferred or missed in the weekly report. The report shall include labor hours and material cost per project. The PM shall include any special access requirements for the next two weeks.

Duty Location. The PM shall be based at the DIAC, JBAB.

Duty Hours. The PM or alternate shall be available during normal duty hours (see paragraph 2.5) to meet with Government personnel (designated by the KO) to discuss problem areas. After normal duty hours, the PM or alternate shall respond to situations requiring their presence on-site within two (2) hours.

Absence. The PM shall notify the COR, ACOR, and DIA FMB of planned or unplanned absences of one (1) workday or more. The PM shall provide the name and phone number of the alternate/acting PM who will be performing the PM’s duties during the absence. The alternate PM shall have at least three (3) years’ experience in facility maintenance and repair with at least one (1) years’ worth of supervisory experience.

Reachable 24/7/365. The PM or alternate shall be reachable on their company cell phone 24/7/365. Whenever the PM or alternate is contacted regarding an emergency situation, the PM or alternate shall immediately provide guidance to Contractor personnel and then contact the COR.

Additional Duties. For this contract, the PM may perform additional duties including Level 2 Safety and Health Officer or Contractor Quality Control Manager. The PM shall not be assigned more than one (1) additional duty.

3.4.2. Site Leads.

The Contractor shall provide a Site Lead at DIAC and Charlottesville. The Site Leads shall be senior maintenance technicians and are expected to work on equipment as needed. The Site Leads are responsible for management of daily operations of the staff and staff performance, ensuring all work is complete within the specified time frame and all work meets local codes. The Site Leads are responsible for the success of project completion and maximizing the staff's productivity. The Site Lead shall communicate with DIA Key personnel (see paragraph 2.10) and DIA facility management staff as required. The Site Lead shall notify the COR, ACOR, and DIA FMB of planned or unplanned absences of one (1) workday or more. The Site Lead shall provide the name and phone number of the alternate/acting Site Lead who will be performing the Site Lead’s duties during the absence.

The Site Leads and alternates shall have a minimum of three (3) years’ experience in facility management and a minimum of one (1) year of supervisory experience.

3.4.3. Level 1 Safety and Health Officer

The Contractor shall provide a Level 1 (L1) Safety and Health Officer (SHO) to oversee the contract specific safety and health program. The L1 SHO shall ensure overall safety compliance and appointment of all L2 and/or L3 SHOs for all worksites under this contract.

L1 SHO Qualifications and Experience. The L1 SHO shall be a direct hire of the Prime Contractor. The L1 SHO shall meet the minimum requirements of EM 385-1-1 paragraph 01.A.17.

L1 SHO Duty Location and Hours. The L1 SHO is not required to be onsite, except as noted below, and is not expected to charge 100% of her/his time to this contract.

Only charge labor hours to this contract that are directly supporting this effort (e.g., developing the Accident Prevention Plan (APP) and Activity Hazard Analysis (AHA), designating Level 2 (L2) and/or Level 3 (L3) SHO(s), etc.). The L1 is required to be onsite for work with a residual risk greater than medium.

3.5. Minimum Staffing.

The Contractor shall maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS during normal working hours when the Government facility is open (i.e., non-holiday or weekend days). When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

3.5.1. Level 2 and Level 3 SHOs.

The L1 SHO shall appoint L2 and/or L3 SHOs on an appointment memo for all work with a residual risk of medium or low. The L2 and/or L3 SHOs may be any prime contractor or subcontractor employee who meets the requirements in Appendix B. An appointment memo is included in Appendix B. The Contractor shall submit proof of qualification as a L1, L2, or L3 SHO with the appointment memo to the COR IAW Appendix D.

When an employee is working alone, the employee shall meet the requirements for, and be appointed in writing as, a L2 SHO. During times when an employee is performing work alone with a residual risk of low or medium, the Contractor shall have a communication plan in place to direct how and how often the worker checks in with her/his supervisor. Method of communication shall be tested at the beginning of each shift to verify it effectively operates in the area/environment work will occur IAW EM 385-1-1 Section 01.E.06.a. For work with a residual risk of low or medium and the most severe consequence is “moderate”, check in may be at the start and end of the task.

For work with a residual risk of low or medium and the most severe consequence is greater than “moderate”, the frequency of communication shall be adjusted based on the most severe consequence and travel time to respond. The Contractor shall ensure no employee works alone on tasks with a residual risk greater than medium.

3.5.2. Qualification & Experience Requirements.

The Contractor is responsible for ensuring all personnel have the required qualifications and, if applicable, have the required current and valid professional certifications and licenses in compliance with federal, state, local requirements, ordinances, laws, or other requirements imposed by federal or state agencies, courts, or localities. The Contractor shall ensure all certificates, licenses, permits and bonds are kept current throughout this contract. Associated expenses shall be borne by the Contractor. Copies of all applicable certificates, licenses, permits and bonds shall be maintained on site and made available to the COR immediately upon request.

Electrical Work. Any personnel performing work on electrical systems shall be qualified persons as defined by NFPA 70 and 70E. Electricians working full time on this contract shall maintain a Journeyperson or higher license. Subcontracted or Prime Contractor electricians performing part time service shall maintain a Journeyperson or higher license or work under the direct supervision of a Journeyperson or higher licensed electrician.

Backflow Prevention Devices. Personnel designated to repair and test back flow prevention devices shall be certified in accordance with the state licensing requirements of the state where the designated facility is located for the work being performed.

Refrigerants. Personnel who maintain, service, repair, or dispose of equipment that could release refrigerants into the atmosphere shall be certified in accordance with the EPA 608 refrigerant rules as specified in the Clean Air Act.

Pesticide Application. Any individual who applies or supervises the use of pesticide shall be licensed by the District of Columbia IAW District of Columbia Municipal Regulations Title 20. In addition, any chemical substance used must be used IAW the Safety Data Sheet (SDS) instructions.

Fire Alarm/Detection Systems. Any personnel performing work on fire alarm or suppression systems shall be NICET Level 2 (or 3 per UFC) Certified.

Industrial Control Systems (ICS) Qualifications. Any personnel operating, monitoring, repairing, or modifying any part of the Building Automation Systems (BAS), Direct Digital Control Systems, Supervisory Control and Data Acquisition (SCADA), and Energy Management Systems shall be OEM qualified and trained. Annual manufacturer training and current certification are considered a betterment to the Government.

HVAC Systems. Any personnel performing work on HVAC systems shall be certified by a nationally recognized HVAC certification program (i.e., North American Technician Excellence (NATE) certification or ESCO Institute HVAC Excellence Professional Level Technician Certification.

Elevators. All periodic electric and hydraulic elevator inspection and testing requirements shall be performed by or witnessed by an Elevator inspector meeting the qualification requirements of ASME QEI-1. Inspectors and inspection supervisors shall be certified by an independent, accredited, certifying organization as specified in ASME A17.1.

For those trades not specifically cited, appropriate qualifications shall be demonstrated by any of the following:

o Journeyman card for respective trade provided through a recognized apprentice program.

o Current contractor's license for the respective trade.

o Evidence of passing the International Code Council (ICC) national journeyman or master certification exam (e.g., carpenter or plumber).

o Nationally recognized certification program.

o Documented military journeyman level or higher experience in the respective trade, as identified on a DD214.

3.5.3. Reading and Understanding Operating Instructions.

Operators of any equipment or vehicles shall be able to read and understand the signs, signals, and operating instructions in use IAW EM 385-1-1. Where reading, understanding, and discussing safety and environmental warnings are an integral part of contractor personnel’s duties, those personnel shall be able to understand, read, write, and speak English.

3.5.4. Physical Qualifications.

All Contractor personnel shall be physically and medically qualified for performing the duties to which they are assigned. The Contractor, IAW EM 385-1-1, shall consider, at a minimum, personnel strength, endurance, agility, coordination, and visual and hearing acuity. Personnel shall meet the physical requirements for specific job tasks and hazards as required by the EM 385-1-1, the position, the job description, the Contractor’s Activity Hazard Analysis (AHA), and applicable federal requirements.

3.5.5. List of Employees.

The Contractor shall maintain a current listing of employees. The list shall include employee names, position title, normally assigned shift, badge number, and badge expiration date. This list shall be validated by the Contractor and provided to the COR within ten (10) calendar days of NTP. An updated listing shall be provided within one (1) day upon change of employees.

3.6. Appearance and Identification.

All Contractor personnel will be required to clearly identify themselves as contracted employees by wearing company identification badges or clothing clearly displaying contract company insignia to distinguish themselves from Government employees. At no time should jewelry be worn that creates a safety/OSHA risk. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, Contractor personnel shall identify themselves as such to avoid any perception that they may be Government employees and to avoid situations arising where sensitive topics might be better discussed solely between Government employees.

Electronic mail signature blocks shall identify Contractor/company affiliation. Documents or reports produced by Contractors shall be suitably marked as Contractor products or Contractor participation appropriately disclosed. Contractor personnel occupying co-located space in a Government facility shall identify their workspace area with their name and Contractor/company affiliation.

3.7. Training.

The Contractor shall provide both general and specific personnel training as set forth in this contract. Specific requirements are as follows:

3.7.1. Contractor Provided Training.

The Contractor shall develop, implement, and maintain a site-specific annual training plan that identifies the method and schedule to fulfill all required training and/or certification for each employee. The Contractor shall provide to the KO and COR an annual training plan no later than

30 calendar days after performance start date and no later than 5 calendar days after the start date of each option period IAW Appendix D. The Contractor shall develop an all-inclusive site-specific training plan that identifies the required, scheduled, and completed training of each incumbent and replacement Contractor employee. The Contractor shall provide a copy of the all-inclusive training plan to the KO and COR no later than 30 calendar days after performance start date and no later than the 5th calendar day of each month. The Contractor shall provide, by individual, training certificates/records within 10 calendar days of NTP and then upon request of the Government. The Contractor shall orient newly assigned Contractor personnel prior to commencement of work IAW the PWS.

3.7.2. Government Provided Training.

From time-to-time during the life of the contract, the Government may identify on-site or off-site training courses, such as New Equipment Training (NET) when new equipment or systems are fielded, for which the Contractor may be afforded an opportunity to send its employees. The Contractor shall be responsible for any travel costs incurred by its employees to attend the courses.

3.8. Security Training.

See paragraph 8.5.

3.9. Reporting Contractor Wage Rates.

Consistent with all other contract terms, wage rates in effect at the time of the award of the contract, and any awarded options, shall be held firm for the specified performance period. As part of the proposal for any subsequent optional performance period, the Contractor shall provide an excel spreadsheet constructing the loaded wage rate for all regular and overtime hours for each labor category anticipated during the specified performance period.

3.10. Continuity of Services.

To ensure continuity of essential services, the Contractor shall be prepared to fully commence on the start date of this contract and should not assume that the Government or previous Contractor employees will be available to guide, direct, or specifically orient each employee.

3.11. Veterans Employment Emphasis for U.S. Army Corps of Engineers Contracts.

In addition to complying with the requirements outlined in FAR Part 22.13, FAR Provision 52.222- 38, FAR Clause 52.222-35, FAR Clause 52.222-37, Defense FAR Supplement (DFARS) 222.13 and Department of Labor regulations, USACE contractors and subcontractors at all tiers are encouraged to promote the training and employment of U.S. veterans while performing under a USACE contract/task order. While no set-aside, evaluation preference, or incentive applies to the solicitation or performance under the resultant contract/task order, USACE contractors are encouraged to seek out highly qualified veterans to perform services under this contract.

3.12. Service Contract Reporting.

The Contractor shall follow all monthly man-hour reporting per base contract. Service Contract Reporting (SCR): The offeror is required to report service contract manpower on an annual basis by Task Order in the System for Award Management,…