Attachment_11_References.pdf
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- Solicitation number
- BPM005633
- Issued by
- Arizona
About this file
This is an Attachment 11 References document for Request for Proposal Solicitation No. BPM005633, issued by the Arizona Department of Administration State Procurement Office for Foreign Language Interpretation and Translation services. The solicitation requires offerors to provide at least three client references for assignments that replicate the requirements of the solicitation, with at least one reference demonstrating public sector work experience. All referenced projects must have been completed within the last five years. The State intends to conduct reference checks on all provided client references and may contact additional clients not presented as references, including internal state clients.
The document lists three client references provided by TransPerfect: the Centers for Disease Control and Prevention (CDC) Division of Communication Services (August 2019 to July 2023), the Oregon Publications and Creative Services Office serving the Oregon Health Authority and Department of Human Services (October 2019 to September 2024), and the United States Attorney's Office Southern District of New York (February 2013 to August 2023). These references demonstrate comprehensive language services capabilities including document translation, interpretation (on-site, over-the-phone, and sign language), transcription, desktop publishing, video captioning, voiceover services, and multicultural marketing across 69 languages for the CDC; 30+ languages for Oregon; and 23 languages for the USAO. The CDC reference alone involved 2.49 million translated words and over 1,000 interpretation hours utilizing 232 linguists, while the Oregon reference exceeded 20 million words translated, and the USAO reference totaled over 600,000 words translated and 85+ hours of on-site interpretation services.
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Text version
Request for Proposal
Solicitation No. BPM005633
Foreign Language Interpretation and Translation
Arizona Department of Administration
State Procurement Office
100 North 15th Avenue Phoenix, AZ 85007
Solicitation Attachment – References | Revision No. 1 | Revised 11-22
Attachment 11 – References
State intends to conduct reference checks for accounts referenced provided by Offerors. It may, at its sole discretion, contact additional clients not presented as references, including internal state clients. Offerors shall provide at least three (3) client references for assignments that replicate or mirror the requirements of this Solicitation. At least one (1) of the projects referenced must be related to public sector work. All references shall be for work received and completed within the last five (5) years.
1 Client company/Address Contact Begin date End date
Center for Disease Control & Prevention Mauricio Medina 8/1/2019 7/31/2023
Phone number Email address
404-718-5731 MMedina@cdc.gov
Summarize the scope and deliverables provided, including timeline and outcome.
TransPerfect is currently providing all language services to the CDC’s Division of Communication Services, Multilingual Services Activity. These services include:
Translation of written materials to every possible language and in every possible format including: print, digital, web and others.
Editing/certification and proofreading of materials already translated.
Translation memory management and terminology create and support.
Oral language assistance (interpretation) in any language and in any available interpretation format.
Sign Language Interpretation.
Desktop publishing (graphics and layout) support in any language requested.
Video captioning (subtitling), voice over, and transcriptions of scripts.
Multicultural marketing.
Other translation and interpretation support services as outlined in individual task orders.
Over-Phone-Interpretation
Since the recent outbreak of the COVID-19 virus in the United States, the demands of this contract have increased significantly. TransPerfect has proven its ability to provide all required services during this state of emergency. In fact, we have sent interpreters onsite to record public information videos.
Results:
Translation: 2.49 million words
Interpretation: over 1,000 hours
Services provided in 69 languages including but not limited to: Amharic, Arabic, Bengali, Burmese, Chinese (Simplified, Traditional), Dari, Farsi, French, German, Gujarati, Haitian Creole, Hausa, Hindi, Hmong, Indonesian, Italian, Japanese, Karen, Khmer, Kinyarwanda, Korean, Krio, Kurdish, Lao, Luganda, Madingo, Malinke, Marshallese, Nepali, Oromo, Pashto, Portuguese, Polish, Russian, Samoan, Somali, Swahili, Tagalog, Tigrinya, Tongan, Turkish, Ukrainian, Urdu, Vietnamese and Wolof
Number of Linguists utilized on contract: 232
List key Materials or Services provided.
Translation of written materials to every possible language and in every possible format including: print, digital, web and others.
Editing/certification and proofreading of materials already translated.
Translation memory management and terminology create and support.
mailto:MMedina@cdc.gov
State Procurement Office
Oral language assistance (interpretation) in any language and in any available interpretation format.
Sign Language Interpretation.
Desktop publishing (graphics and layout) support in any language requested.
Video captioning (subtitling), voice over, and transcriptions of scripts.
Multicultural marketing.
Other translation and interpretation support services as outlined in individual task orders.
Over-Phone-Interpretation
2 Client company/Address Contact Begin date End date
Oregon Publications and Creative Services Office Karen Rolin 10/2019 09/2024
Phone number Email address
503-884-5913 KAREN.L.ROLIN@dhsoha.state.or.us
Summarize the scope and deliverables provided, including timeline and outcome.
TransPerfect has been translating materials for the Oregon Health Authority and Oregon Department of Human
Services through the Publications department for over 3 years. Throughout the pandemic, TransPerfect translated pertinent health materials in multiple different languages, with 508 compliance, Desktop Publishing and formatting for the public, on a standard and expedited turnaround time.
TransPerfect currently translates relevant health materials into 12 main languages on a Publications Department to date. Additionally, TransPerfect translates Medical and SNAP benefit notices daily into 11 different languages with a 5-day turnaround time. TransPerfect services this account 24 hours a day with a dedicated team of Program Managers and linguists around the world on a daily basis and have translated over a million words in more than 30 languages for the Publications Department to date.
TransPerfect also provides voice over services, captioning and subtitling services on an as needed basis to
Oregon Publications and Creative Services Department. To date, TransPerfect has translated over 20 million words into multiple languages, the most common being: Spanish, Vietnamese, Arabic, Russian, Simplified
Chinese, Traditional Chinese, Korean, Hmong, Somali, Portuguese, Marshallese, Chuukese, Khmer, Romanian, Lao, Nepali, Burmese, Tagalog, Ukrainian and Farsi.
List key Materials or Services provided.
Document translation
Voiceover
Subtitling
Captioning
3 Client company/Address Contact Begin date End date
United States Attorney’s Office Southern District of
New York Michelle Harris 02/01/2013 08/31/2023
Phone number Email address mailto:KAREN.L.ROLIN@dhsoha.state.or.us
State Procurement Office
212-637-2300 Michelle.harris@usdoj.gov
Summarize the scope and deliverables provided, including timeline and outcome.
In 2013, the AUSA established a Blanket Purchase Agreement with TransPerfect to provide document translations, on-site interpretation, over-the-phone interpretation, and American sign language and transcription services. Since then we have supported the AUSA on a number of high-profile matters including murder, financial misconduct, evasion of Iranian sanctions, money laundering, and terrorism investigations. To date we have translated over 600,000 words, transcribed over 100 hours of audio/video, and performed over 85 hours of on-site interpretation services on this contract, working into the following languages: Turkish, Yiddish, Spanish, Latvian, French, Korean, German, Thai and Swahili, Chinese, Ukrainian, Italian, Lithuanian, Arabic, Russian, Polish, Portuguese, Bulgarian, Serbian, Dutch, Greek, Estonian, Czech and Romanian
Sample case:
TransPerfect was retained to transcribe 11 hours of audio files (recorded phone conversations) in which the speakers switched between English and Yiddish. The speakers were being investigated for conspiring to kidnap and murder an individual in order to obtain a religious divorce.
The first phase of the project required TransPerfect to produce English and Yiddish transcripts of the conversations. The English audio was transcribed into English and the Yiddish was transcribed into Yiddish and then translated into English.
TransPerfect utilized a three-step process to translate the Yiddish transcript. This approach was used to ensure the integrity, accuracy, and overall quality of our work product. Each Yiddish transcript was passed through a translator, editor, and proofreader before being returned to the AUSA.
In total 99,000 Yiddish words were translated into English. The transcriptions and translations were submitted as evidence in the trial leading to the arrest and eventual convictions of the conspirators.
List key Materials or Services provided.
Document translation
Transcription
Onsite Interpretation
Over-the-Phone Interpretation mailto:Michelle.harris@usdoj.gov
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