Attachment 1 PWS.pdf

CUI//SP-SSEL

PERFORMANCE WORK STATEMENT (PWS)

PFPA Mail Screening Services

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide mail screening services for security screening of Department of Defense (DoD) mail and parcels for hazards in order to identify and intercept hazardous and suspicious material prior to entering protected facilities. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, training, materials, supervision, and other items and non-personal services necessary to perform transportation, mail and parcel screening, contingency, and customer service operations as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 BACKGROUND: The Pentagon Force Protection Agency (PFPA) is a civilian agency within the Department of Defense (DoD) charged with protecting and safeguarding DoD facilities, occupants, visitors, and infrastructure in the National Capital Region (NCR). Part of this critical mission is to screen inbound mail/parcels for Chemical, Biological, Radiological, Nuclear, and Explosives (CBRNE) hazards, suspicious materials, and other security violations.

1.3 OBJECTIVES:

1.3.1 TRANSITION: Maintain the current processes and procedures for the duration of the transition period. The Contractor shall demonstrate within a thirty (30) day transition period, proficiency, competency, and the ability to operate independently to assume the screening operations in use by the incumbent.

1.3.2 SCREENING OPERATIONS: Provide security screening operations requirements within the PWS.

Screening shall ensure mail/parcels are free of hazardous or suspicious material. Screen all mail/parcels within the same day of receipt unless approved by the Government representative. Provide screening operation related customer service to mail/parcel recipients and security and logistic partners. Screening operations shall be conducted in accordance with approved SOPs.

1.3.3 TRANSPORTATION: Provide secure mail/parcel transportation requirements within the PWS. The Contractor shall maintain custody and securely transport mail/parcels from servicing facility(s) within the NCR to a Government screening facility located in 22350 zip code or, during contingency operations, to Contractor provided contingency screening facility located within thirty five (35) miles of zip code 22350. Personnel performing transportation services shall also assist with receiving operations by offloading inbound material, creating digital package records, loading and unloading for X-ray machine, and manipulating X-ray machine belt as directed.

Transportation shall be conducted in accordance with approved SOPs.

1.3.4 CONTINUITY OF SCREENING OPERATIONS: Should the Government furnished screening facility become inoperable, the Contractor shall provide an alternate location and associated logistics to conduct screening and transportation operations required within the PWS. The Contractor is responsible for returning hazard and suspicious material free mail/parcels within two business days of receipt. The alternate screening location shall be within thirty five (35) miles of zip code 22350

1.4 SCOPE: The Contractor shall provide mail and parcel screening, transportation, and contingency operation services for select DoD facilities supported by PFPA. Screening operations shall be conducted by personnel wearing personal protection equipment (PPE) in a specialized facility designed to contain hazardous materials. Screening operations shall ensure mail/parcels are free of chemical, biological, radiological, nuclear, and explosive hazards, hoax/suspicious material, contraband, prohibited or illegal items, threatening or suspicious communication, classified or COMSEC mailing violations and other security violations before custody is transferred to follow-on recipients; mail/parcels discovered to contain these materials are considered “flagged” items. The volume of mail is not expected to exceed 650,000 items. The volume of parcels is not expected to exceed 75,000 items during a twelve month (12) period.

1.5 PERIOD OF PERFORMANCE: The period of performance shall be for one (1) 12-month Base Period and four

(4) 12-month Option Periods.

1.6 GENERAL INFORMATION

1.6.1 QUALITY CONTROL: The Contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which he assures himself that his work complies with the requirement of the contract. The QCP shall be delivered via electronic mail within 30 days of contract award. Amendments/changes to the QCP shall be delivered to the COR and KO within three business days following any change.

1.6.2 QUALITY ASSURANCE: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 RECOGNIZED HOLIDAYS: The Contractor is not required to perform services on the following holidays.

New Year’s Day Labor Day Martin Luther King Jr. Day Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.6.4 HOURS OF OPERATION: The Contractor is responsible for conducting routine business between the hours of 7:30 a.m. and 4:00 p.m., Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. With COR approval, work hours may be adjusted to account for transportation, periods of high mail and parcel volumes, and contingency operation. The Contractor must maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 PLACE OF PERFORMANCE: The work under this contract will be performed in a Government provided facility in the facility located in zip code 22350 or, during contingency operations, a Contractor provide facility with 35 miles of zip code 22350. Contractor personnel may be designated as essential personnel to support contingency operations during actual emergencies and emergency exercises.

1.6.6 TYPE OF CONTRACT: This is a hybrid contract consisting of Firm Fixed Price (FFP), Time and Material (T&M) and Labor Hour (LH) contract line item numbers (CLINs).

1.6.6.1 KEY CONTROL: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop and includes procedures covering key control in their Quality Control Plan.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer and Contract Officer Representative (COR).

1.6.6.1.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.6.1.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.6.2 LOCK COMBINATIONS: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7 SPECIAL QUALIFICATIONS: Contractor personnel will be required to sign a mission specific Non- Disclosure Agreement.

1.6.8 POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9 CONTRACTING OFFICER REPRESENTATIVE (COR): Refer to DFARS Clause 252.201-7000 “Contracting Officer’s Representative”.

1.6.10 KEY PERSONNEL: The personnel listed below are considered essential to the work being performed under this contract. Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 10 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications must meet or exceed the qualifications in the contract, unless otherwise approved by the Contracting Officer. The Contractor shall not replace Key Contractor personnel without written approval from the Contracting Officer. The following personnel are considered key personnel by the Government: one (1) Program Manager, one

(1) Operations and Training Manager and four (4) Team Leads. The Contractor shall also designate a site lead among the key personnel who shall interface with the COR and be responsible for the performance of the work. The name of this site lead and an alternate who shall act for the Contractor when the site lead is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between the hours of 0730 to 1600, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. In addition to the qualifications for all key personnel listed below, agility to perform duties in primary workplace under Pandemic conditions is a factor in suitability of contract candidates.

KEY PERSONNEL QUALIFICATIONS:

1.6.10.1 PROGRAM MANAGER: The Contractor shall provide an on-site Program Manager that shall be a subject matter expert (SME) on CBRNE Mail Screening Services and shall provide CBRNE expertise to assist in daily mail screening operations.

a. Required:

*A bachelor’s degree from an accredited institution, current PMI, PMP certification; strong technical writing skills; excellent written and verbal communication skills

* A minimum three (3) years managing a CBRNE security screening operation of this magnitude;

managing a staff of 10 or more persons; researching and complying with safety and security regulations pertaining to work described in this PWS; developing and implementing medical surveillance plans;

negative pressure facility operations and contamination control; developing and maintaining complex matrices using Microsoft Excel; customer relations

1.6.10.2 OPERATIONS AND TRAINING MANAGER (OTM): The Contractor shall provide an on-site Operations and Training Manager and is a SME on the CBRNE Mail Screening Services

a. Required:

*An Emergency Management Technician (EMT) or Paramedic certified, completion of a state or national HAZMAT awareness and/or operations course; proficient with MS Office suite; strong technical writing skills; excellent written and verbal communication skills

*A minimum three (3) years’ experience working as an operations manager in a CBRNE screening operation of this magnitude; recognizing indicators of chemical, biological, radiological, and explosive hazards; developing and implementing a comprehensive proficiency training program and overseeing staff compliance; mitigating and reacting to hazardous material contamination in a negatively pressurized environment; wearing and maintenance of personnel protective equipment, to include powered air-purifying respirator systems (PAPRS); developing and performing personnel decontamination procedures;

developing and updating technical SOPs; customer relations

1.6.10.3. TEAM LEAD: The Contractor shall provide an four (4) on-site Team Lead and that are SMEs on the CBRNE Mail Screening Services.

a. Required:

* A high school diploma; meets Mail Screener minimum requirements (1.6.12.1) excellent written and spoken communication skills, proficient with MS Office suite, *A minimum two (2) year supervising a CBRNE screening team or three (3) years as a senior mail screener in an operation of this magnitude; using personal protective equipment to include PAPRS; recognizing visual indicators of potential chemical, biological, radiological, and explosive hazards; mitigating contamination in a negatively pressurized environment; operating and performing routine maintenance on explosive trace detector machines; operating a digital custody tracking system and associated database;

photo-documenting, digital filing; collecting biological samples for analysis; compiling reports; proficient with MS Office suite; customer relations.

1.6.11 NON-KEY PERSONNEL

1.6.11.1 MAIL SCREENER: Mail Screener minimum requirements:

1.6.11.1.1 High school diploma or equivalent

1.6.11.1.2 Comply with approved SOPs

1.6.11.1.3 Wear Contractor issued PPE including OSHA Level C protective ensembles with PAPR, compliant with 29 CFR 1910.132 and 29 CFR 1910.120, for extended periods of time.

1.6.11.1.4 Work in close proximity to parcel x-ray machines (similar to those used by TSA).

1.6.11.1.5 Repeatedly bend and lift 45-pound items; lift and carry 45 pounds for 25 yards while wearing PPE.

1.6.11.1.6 Perform repetitive motions with the hands, wrists, and fingers.

1.6.11.1.7 Speak English and be able to engage in and follow audible communications in an emergency situation.

1.6.11.1.8 Be able to move freely and unassisted throughout the facility and on stairs during an emergency situation.

1.6.11.1.9 Possess sufficient computer skills to input data in Microsoft Office documents and spreadsheets, and Government furnished parcel-tracking system.

1.6.11.2 SECURE TRANSPORTATION SPECIALIST: Secure Transportation Specialist minimums requirements:

1.6.11.2.1 Minimum 1 year experience operating a medium size delivery vehicle

1.6.11.2.2 High school diploma or equivalent

1.6.11.2.3 Comply with approved SOPs

1.6.11.2.4 Valid driver’s license for the type of vehicle they will be operating

1.6.11.2.5 Wear Contractor issued PPE including OSHA Level C protective ensembles with PAPR, compliant with 29 CFR 1910.132 and 29 CFR 1910.120, for extended periods of time.

1.6.11.2.6 Work in close proximity to parcel x-ray machines (similar to those used by TSA).

1.6.11.2.7 Repeatedly bend and lift 45-pound items; lift and carry 45 pounds for 25 yards while wearing PPE.

1.6.11.2.8 Experience operating a digital custody control system

1.6.11.2.9 Have good written and verbal communication skills

1.6.12 IDENTIFICATION OF CONTRACTOR EMPLOYEES: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

Contractor personnel will be required to obtain, use, and display a Common Access Card in the performance of this service.

1.6.13 CONTRACTOR TRAVEL: The Contractor will be required to travel within the NCR and Contractor provided contingency screening facility during the performance of this contract. When movement of Contractor personnel is required locally (i.e., Metro) costs will be borne by the Contractor. Contractor travel within 50 miles of the NCR is not considered reimbursable.

1.6.14 OTHER DIRECT COSTS: Supplies, consumables, and contingency support services will be under a T&M

CLIN.

1.6.15 DATA RIGHTS: Refer to the Solicitation/contract for applicable clause(s).

1.6.16 ORGANIZATIONAL CONFLICT OF INTEREST: Organizational Conflict of Interest: Contractor and SubContractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase-in period.

During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.18 DAMAGE OR LOSS: The Contractor shall be responsible for damage to mail and packages caused by Contractor employees during transportation and screening operations. If evidence concludes that Contractor's employee caused the damage, the Contractor shall reimburse affected mail and package addressee for the cost of the damage within 30 days of the date the property was damaged.

1.6.19 LABOR HOUR REPORTING.

1.6.19.1 The Contractor shall report ALL Contractor labor hours (including SubContractor labor hours) required for performance of services provided under this contract for the PFPA via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.sam.gov.

1.6.19.2 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at https://sam.gov.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or Contractor awarded a contract to provide specific supplies or service to the

Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the

Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the SubContractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DD Form 254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PFPA Pentagon Force Protection Agency PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

WHS Washington Headquarters Services

PART 3

GOVERNMENT FURNISHED ITEMS AND SERVICES

3 GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government will provide basic services to phones, desks, utilities, information technology, and general office supplies while working in Government facilities.

3.1.1 Maintenance of Government furnish screening facility

3.1.2 Laboratory analysis to determine the presence of bio-threat material

3.1.3 Analysis of mail and parcel x-ray images

3.1.4 Maintenance of x-ray machines, radiation, and chemical detection systems

3.1.5 Initial operator level training for the following systems:

3.1.5.1 Explosive detection system

3.1.5.2 Portable chemical and radiation detection devices

3.1.5.3 X-ray machine control panel

3.1.5.4 Camera/surveillance system

3.1.5.5 Parcel tracking system and associated database

3.2 Facilities: Basic facilities such as workspace and its associated operating requirements (i.e., phones, desks, utilities, information technology, and general office supplies) will be provided while working in Government facilities. Tele-workers will only use Government furnished equipment to remotely access the WHS network.

3.2.1 Purpose built screening facility:

3.3 Equipment: The Government will provide will provide basic services to phones, desks, utilities, information technology, and general office supplies) while working in Government facilities. Tele-workers will only use Government furnished equipment to remotely access the WHS network.

3.3.1 Specialized equipment to include:

3.3.1.1 Eight (8) Biosafety Cabinets (BSC); BSCs can accommodate two persons screening letters, flats, or small boxes simultaneously.

3.3.1.2 Three (3) large parcel screening stations; designed to accommodate the screening of mail/parcels too large to be effectively screened in the provided BCS

3.3.1.2.1 The Government reserves the right to limit the use of available BSCs (3.3.1.1) and large parcel screening stations (3.3.1.2), but not to the extent that would diminish the Contractor’s ability to complete the screening of mail/parcels within the required time period.

3.3.1.3 Portable chemical and radiation detectors

3.3.1.4 X-ray machines

3.3.1.5 Trace material detectors

3.3.1.6 Trace detector consumables

3.3.1.7 Security stampers

3.3.1.8 Conical tubes with buffer and filters to support bio-threat analysis sample collection

3.3.1.9 GSA approved safes

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Secret Facility Clearance: The Contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD 254 will be forwarded to the Contractor upon award of the contract.

4.2.1 Secret Facility Clearance: Unless stated elsewhere, all Contractor personnel performing work under this contract must have a minimum of a SECRET security clearance. The Contractor may onboard contract support personnel prior to receiving a SECRET security clearance, as long as the following criteria apply, and only with direct authorization of the Contracting Officer or COR: 1. Obtain a determination of eligibility for Interim SECRET clearance or be in process for a favorable background check at the SECRET clearance level, and 2. Receive a SECRET clearance within 180 days of reporting.

4.2.2 Physical Security: The Contractor shall be responsible for safeguarding all equipment, information and property provided for Contractor use. At the close of each work period, Government provided facilities, equipment, and materials shall be secured.

4.3. Materials: An estimated annual quantity materials required to perform this work per PWS is provided as Technical Exhibit 3.

4.4. Equipment: An estimated annual quantity equipment required to perform this work per PWS is provided as Technical Exhibit 3. This is a base year estimate, quantities may differ in option years depending on equipment’ life cycle.

4.4.1. Cargo transport vehicle: vehicle shall be reliable, cargo space must be enclosed and securable, equipped with GPS tracking, large enough to transport up to ten (10) 42"L x 29"W x 70"H containers.

4.4.2. Personal Protective Equipment (PPE): The Contractor shall select PPE and provide associated usage training to safely perform work per PWS. In addition to personnel safety, usage of PPE shall prevent the spread of potential chemical, biological, radiological, and explosive contamination beyond designated screening spaces.

4.4.2.1. At a minimum, the following PPE shall be properly worn the operational areas, in accordance with SOPs:

4.4.2.2. Receiving/X-ray Areas: Tyvek suit, respirator, nitrile gloves

4.4.2.3. Processing Area: Tyvek suit, powered air purifying respirator (PAPR) with hood, chemical splash protective sleeves, chemical splash protective boots, nitrile gloves, hearing protection for use in large parcel rooms.

4.4.2.4. Holding Area: prior to the Government’s notification that mail/parcels stored in the holding area are free of hazards, personnel shall wear PPE described in the Processing Area; following notification, and personnel shall wear nitrile gloves.

4.4.2.5. Facility Air-handling System Sampling Area: respirator, nitrile gloves

4.4.2.6. Transportation Operations (while handling mail/parcels): full length smock or Tyvek suit, respirator, nitrile gloves

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services. The Contractor shall provide transportation, custody control, screening of inbound mail/parcels for hazardous or suspicious material and other security violations, contingency screening operations, assist with X-ray operations, and provide customer service.

5.2. Transportation: Up to two times per business day, the Contractor shall securely transport DoD mail/parcels from its servicing facility, located in zip code 20018, to a screening location within zip code 22350, or during contingency operation, to the Contractor provide screening facility within 35 miles of zip code 22350. The Contractor shall provide a driver and helper to perform this requirement; two qualified persons in the vehicle during transportation of the mail/parcels. Contract personnel performing this requirement will be required to wear PPE while handling mail/parcels. Personnel may be required to complete Government provided training and certification to participate in this requirement. Transportation operations shall be conducted with approved SOPs.

5.2.1. Account for and take custody of mail/parcels using the Government provided electronic custody tracking system (primary) or a Contractor provided system (secondary).

5.2.2. Load mail/parcels and secure the transport vehicle cargo access door(s) with a uniquely identifiable security band.

5.2.3. Follow an approved route while transporting mail/parcels.

5.2.4. Monitor transport vehicle’s GPS system to ensure its following the approved route.

5.2.5. Upon arrival at destination, verify and document the proper security band(s) are intact and have not been tampered with during transport.

5.2.6. Transfer custody of mail/parcels to the screening staff.

5.2.7. Assist with receiving operations by offloading inbound material and creating package records in the Government provided electronic custody tracking system (primary) or a Contractor provided system (secondary).

5.2.8. Load and unload X-ray machine; manipulate X-ray machine belt as directed.

5.3. Screening Operations:

5.3.1. Receiving/X-ray Phase. The Contractor shall perform the following tasks during the Receiving/X-ray phase of screening operations in accordance with approved SOPs.

5.3.1.1. Identify, document and report mail/parcels having suspicious indicators.

5.3.1.2. Identify, document, and report damaged mail/parcels.

5.3.1.3. Take custody of delivered mail/parcels using a Government provided electronic custody tracking system (primary) or a Contractor provided system (secondary); generate a hard copy chain of custody documentation for delivery sources as needed.

5.3.1.4. Maintain all delivery sources in separate, labeled, transport containers unless otherwise directed by a Government representative.

5.3.1.5. Perform and document trace detection system operator level maintenance and calibration; perform and document trace testing; document and report trace detections.

5.3.1.6. Support x-ray analysis by manipulating the control panel, and by loading and unloading mail/parcels from x-ray machine belt.

5.3.1.7. Monitor and report radiation and chemical hazard alarms.

5.3.1.8. React to flagged items.

5.3.2. Processing Phase. The Contractor shall perform the following tasks during the processing phase of screening operations in accordance with approved SOPs:

5.3.2.1. Continue tracking custody of mail/parcels using the provided electronic custody tracking system (primary) or a Contractor provided system (secondary).

5.3.2.2. Maintain delivery sources in separate, labeled, transport containers unless otherwise directed by the Government representative.

5.3.2.3. Identify, segregate, and return miss-delivered mail/parcels, the next business day, to delivery source.

5.3.2.4. Identify, document, and report damaged mail/parcels.

5.3.2.5. Open mail/parcel in screening stations without damaging addressing or barcode information.

5.3.2.6. Remove mail/parcel contents and inspect for the presence of flagged material.

5.3.2.7. Document and report flagged material.

5.3.2.8. Confiscate, document, and report material deemed as perishable.

5.3.2.9. Analyze unknown substances using provided portable chemical and radiation detection devices; document and report findings.

5.3.2.10. Monitor and report area radiation and chemical hazard alarms.

5.3.2.11. Maintain the integrity of inspected mail/parcels when repacking the contents back in its original format and container.

5.3.2.12. Re-seal mail/parcels using Government-approved tape without altering the contents or obscuring the barcode and addressing information.

5.3.2.13. Apply a Government approved security stamp to the exterior packaging of inspected mail/parcels.

5.3.3. Sampling Phase. The Contractor shall perform the following tasks during the sampling phase of screening operations in accordance with approved SOPs.

5.3.3.1. Analyze workstations using provided portable radiation detection device, document, and report findings.

5.3.3.2. Collect, label, and package samples from each screening workstation and screening facility’s air filtration system.

5.3.3.3. Prepare sample chain of custody documentation.

5.3.3.4. Transfer custody of samples to a Government representative.

5.3.3.5. If a suspicious substance is discovered during screening operations, a non-routine sample may need to be collected and its custody transferred to a Government representative.

5.3.4. Holding Phase: The Contractor shall perform the following tasks during the holding phase of screening operations to be conducted in accordance with approved SOP’s.

5.3.4.1. Continue tracking custody of mail/parcels using a Government approved electronic custody tracking system (primary) or a Contractor provided system (secondary).

5.3.4.2. Ensure all mail/parcels have undergone all processes in the Receiving/X-ray, and processing phases of screening operations.

5.3.4.3. Store mail/parcels in a designated holding area segregated by delivery source, unless otherwise directed by the Government representative.

5.3.4.4. Store mail/parcels identified as classified in a GSA approved safe.

5.3.4.5. Segregate and store all flagged items in a designated space in the holding area.

5.3.4.6. Assist with a Government quality assurance inspection once cleared for hazards.

5.3.4.7. Hold all screened mail/parcels until the Government representative approves their transfer of custody to approved recipients.

5.3.4.8. Transfer custody of cleared mail/parcels to Government-authorized couriers using a Government approved electronic custody tracking system (primary) or a Contractor provided system.

5.4. Customer Service: As needed, communicate Government approved information via voice, email, or in person to mail/parcel recipients (customers), security and logistics partners, and other Government approved offices or individuals:

5.4.1. Initiate response to inquiries within one (1) business day.

5.4.2. Provide flagged mail/parcel information to security partners

5.4.3. Resolve customer inquiries concerning individual mail/parcel status and/or condition.

5.4.4. Provide general information concerning DoD mail security guidelines

5.4.5. Coordinate logistics for handling/custody transfer of specially identified mail/parcels

5.5. Continuity of Screening Operations: The Contractor shall provide offsite contingency screening, located with 35 miles of zip code 22350p Screening shall be designed to intercept and contain hazards, document and report hazards and flagged items as described in the Screening Operations section of this PWS (5.3). Operations shall be equipped with hazard detection equipment comparable to those employed at Government furnished facility. If accessible, the Contractor may utilize existing portable detection systems from the Government provided screening facility at the Contractor’s contingency screening facility. Requirements specific to Continuity of Screening Operations are as follows:

5.5.1. Develop a written contingency operations plan within thirty (30) days of contract award. At a minimum, this plan should address logistics to include custody control and transportation, communications, personnel, and screening operation.

5.5.2. Take custody of routinely delivered mail/parcels at couriers’ distribution centers or a Contractor arranged collection point. Transport mail/parcels to the Contractor provided facility. The collection point shall be within the NCR and the Contractor shall be available to take custody of mail/parcels from 0900 to 1200 on business days.

5.5.3. Screen and document mail/parcels as required with the PWS. Notify the Government’s designee(s) within one hour of hazard discovered during the screening process.

5.5.4. Collect, package, and transport representative mail/parcels samples for bio-threat analysis to a designated laboratory located within the NCR.

5.5.5. Following screening, mail/parcels shall not be comingled or transported in a vehicle whose material has not been screened/cleared of hazards.

5.5.6. Following confirmation from the laboratory that the mail and parcel laboratory samples are free of bio-hazards, transport corresponding hazard free mail/parcels to up to two (2) locations within five (5) miles of zip code 22350.

5.6. Custody of mail and parcel shall be documented at a minimum of three points during Continuity of Screening Operations: upon Contractor’s receipt, following screening, and custody release of custody to a Government’s representative.

5.6.1. Custody Transfer of mail/parcels to Government-authorized personnel using the Government provide tracking system (primary) or Contractor provided system (secondary).

5.7. Screening Stations.

5.7.1. The Contractor will maintain and certify screening stations. During the processing phase of screening operations, Class II, Type A, biological safety cabinets (BSC) are utilized while opening and inspecting mail/parcels. BSCs are dependent on proper airflow to contain certain hazards that may be encountered during the screening process.

5.7.2. On a semiannual basis, the Contractor shall certify BSCs to the current version of NSF/ANSI Standard 49. If a BSC does not pass the certification process or is not functioning properly, the Contractor shall promptly repair and, if needed, re-certified the BSC(s) prior to use in screening operations. BSC at Government provide facility have been in operation since August 2020. Additionally, the Contractor shall routinely remove/vacuum remnants, i.e.

paper dust/fragments, from the BSCs.

5.7.3. The Government reserves the right to change the type of screening stations. If changed, the Contractor shall maintain the new screening stations and certify them to the appropriate standard on a semiannual basis. The cost to maintain any new screening station will not exceed the cost to maintain and certify a Class II, Type A, BSC. The Government shall inform the Contractor a minimum of 90 days before a screening station change occurs.

5.8. Training.

5.8.1. The Contract shall train employees in accordance with applicable publications and screening operation SOPs.

The Contractor-provided training shall be included in the Contractor’s Quality and Training Plans.

5.8.2. Following the initial training by the Government, the Contractor shall be required to provide follow-on operator level training to their employees on the following systems:

5.8.2.1. Explosive detection system

5.8.2.2. Portable chemical and radiation detection device

5.8.2.3. X-ray machine controller

5.8.2.4. Camera/surveillance system

5.8.2.5. Parcel tracking system and associated database

5.9. Safety and Health Plan. Within seven days of award of the contract, the Contractor shall submit a safety and health plan designated to minimize hazards to personnel and the environment as described in 29 CFR 1910.120. The

Contractor’s safety and health plan shall include CBRNE hazard training for their employees. The Contractor shall appoint a single point of contact responsible for the implementation of the plan. This safety program administrator shall be responsibility for Contractor personnel safety. These duties may be of a collateral nature for an existing screening staff member. Updates and changes to the safety and health plan shall be submitted to the Contracting Officer and COR for review and approval prior to implementation. The Safety and Health Plan shall be submitted in accordance with the delivery schedule in the PWS.

5.10. Respiratory Protection Plan. The Contractor shall provide, implement, and maintain a respiratory protection plan within seven (7) days after contract award, which includes spirometry testing in accordance with OSHA Standard 1910.134. The Contractor shall appoint a single point of contact responsible for the plan. The Contractor shall meet all requirements for respirator medical clearance and proper fit prior to commencing work. Individuals failing to meet all medical and fit requirements shall be prohibited from performing operations in a screening area that requires respiratory protection. Updates and changes to the respiratory protection plan shall be submitted to the Contracting Officer and COR for review and approval prior to implementation. The Safety and Health Plan shall be submitted in accordance with the delivery schedule in the PWS.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor shall abide by all applicable regulations, publications, manuals, local policies and standard operating procedures (SOP).

6.2. Applicable Publications: This list should not be considered all-inclusive. Additional publications may be applicable to work described in this PWS.

NSF/ANSI Standard 49

29 CFR 1910.120

29 CFR 1910.134

29 CFR 1910.132

Title 32, Code of Federal Regulations, Part 23

6.3. Standard Operating Procedures (SOP): The Contractor shall ensure all operation are thorough, uniform, and results in a quality product. All Contractor-performed procedures that make up transportation, screening, and contingency operations shall be documented in a series of Standard Operating Procedures (SOP). The Contractor shall complete SOP updates within five (5) days of a procedural change. Novel SOPs shall be submitted within thirty (30) days of introducing a new screening technique. The following operational SOPs will be provided for the Contractor’s use and maintenance:

CBRNE-MSF1 Receiving Operations CBRNE-MSF2 PPE Procedures CBRNE-MSF3 Processing Rm. Procedures CBRNE-MSF4 Threatening or Suspicious Communication Operations CBRNE-MSF5 Digital Tracking Operations CBRNE-MSF6 Executive Mail Screening Operations CBRNE-MSF7 Identifying, Classifying, and Reacting to Suspicious items CBRNE-MSF8 Sampling Operations CBRNE-MSF9 Classified Material Screening CBRNE-MSF10 Security Stamp Accountability CBRNE-MSF11 Unprocessed Item Procedures CBRNE-MSF12 Rapid Release Procedures CBRNE-MSF13 Transportation Operations CBRNE-MSF14 Records Management CBRNE-MSF15 Communication Plan

PART 7

ATTACHMENT 1/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit I – Performance Requirements Summary

7.2. Technical Exhibit II – Deliverables Schedule

7.3. Technical Exhibit III – Estimated Workload Data

7.4. Technical Exhibit IV – Historic Mail and Parcel Volumes

7.5. Technical Exhibit V – Estimated PPE and Consumable Materials List

TECHNICAL EXHIBIT I

PERFORMANCE REQUIREMENTS SUMMARY

Performance

Objective Standard

Performance Threshold

Method of Surveillance

Incentives/ Disincentives

PRS #1.

During transportation operations, the Contractor shall take custody and transport inbound DoD mail/parcels from servicing facility to the screening facility, PWS section 5.2

a) Arrive at the USPS postal facility within 30 minutes the prescribed time

b) Account for and take custody of 100% of inbound mail/parcels

c) Security band transport vehicle cargo door(s)

d) Directly transport mail to appropriate screening facility following the Government prescribed route unless road closure prevents compliance or Government representative approval

e) Arrive at destination within 30 minutes of the prescribed time; report delays within 15 minutes of discovery

f) At destination, the transport vehicle’s cargo door(s) security band identification is correct and intact

g) Account for and transfer custody of 100% of transported mail/parcels to screening staff at the appropriate screening facility

h) Properly wears the prescribed PPE

a) No more than two (2) instances of non-compliance within a month

b) Zero deviation from standard

c) Zero deviation from

d) Zero deviation from standard

e) No more than two (2) instances of non-compliance within a month

f) Zero deviation from

g) Zero deviation from

h) No more than one (1) instance of noncompliance within a

Periodic Surveillance

Compliance reflected on CPARS Report

PRS #2.

The Contractor shall provide the Receiving/X-ray phase of screening operations, PWS section 5.3.1

a) Provide, Maintain, custody, and track of 100% of mail/parcels

b) Perform explosive trace detection on 100% of mail/parcels.

c) Assist with x-ray analysis of 100% of received mail/parcels

d) Report radiation and chemical alarms to the Government within three

(3) minute

e) Properly wears the prescribed PPE

f) Properly react to flagged items

a) Zero deviation from standard

d) Zero deviation from

e) No more than one (1) instance of noncompliance within a month

Periodic Surveillance

Compliance

f) No more than one (1) instance of noncompliance within a month

PRS #3

The Contractor shall provide the processing phase of screening operations, PWS section 5.3.2

a) Maintain custody and track accountability of 100% of mail/parcels

b) Prior to opening mail/parcels, identify and redirect miss-delivered items back to the appropriate delivery source the next business day

c) Open all mail/parcels without damaging the mail/parcel's container, addressing or bar codes information unless physically impossible

d) Inspect mail/parcels’ exterior and interior contents for hazardous or suspicious material, contraband, security violations, and suspicious or threatening communication

e) Report to the Government any mail/parcel containing hazards, suspicious material, and time sensitive suspicious or threatening communications within 10 minutes of discovery

f) Photo-document and electronically file all mail/parcels discovered to contain suspicious material, contraband, security violations, and suspicious or threatening communications, damaged, security violations, confiscated perishable, and cash-value items

g) Properly react to potential hazards discovered during screening operations

h) Insert a customer notification memo into specified mail/parcels

i) Return all mail/parcel contents to its original container and configuration

j) seal the container using Government approved tape without damaging the contents or obstructing addressing information

b) 99% compliance calculated on a monthly basis

c) No more than two (2) instances of non-compliance within a month

d) Zero deviation from standard

e) Zero deviation from standard

f) No more than two (2) instance of non-compliance within a month

g) Zero deviation from standard

h) No more than two (2) instance of non-compliance within a month

i) No more than two (2) instance of non-

j) No more than two (2) instance of non-

k) No more than one (1) instance of noncompliance within a month

l) No more than one (1) instance of

Inspection

Compliance percentages

k) Legible mark all mail/parcels as screened using a Government approved mark/stamp

l) Properly wears the prescribed PPE noncompliance within a month

PRS #4

The Contractor shall provide the sampling phase of screening operations, PWS section 5.3.3

a) At the end of each business day, analyze screening stations with portable radiation device

b) At the end of each business day, properly collected samples from screening stations and…