Att 10 QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN AND MATRIX

1. PURPOSE: This Quality Assurance Surveillance Plan (QASP) is a Government-developed and applied document used to make sure that systematic quality assurance methods are used in the administration of this performance-based service contract and in subsequent orders issued thereunder. The intent is to ensure that the contactor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services and supplies called for in the contract, and that the Government only pays for the acceptable supplies received. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate, and complete fashion.

2. SCOPE: The QASP is put in place to provide Government surveillance oversight of the contractor’s quality control efforts to assure that they are timely, effective, and are delivering the results specified in the contract or delivery orders. The QASP is not intended to duplicate the contractor’s management plan.

3. PERFORMANCE STANDARDS

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or delivery orders.

b. Deliverables – The deliverables required will be assessed against the specifications for the deliverables detailed in the contract and delivery orders for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule and deliverable aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

4. METHODS OF SURVEILLANCE: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or complete inspection, and customer feedback. Each phase of the services rendered under the contract is subject to Government inspection during the contractor’s operations and after completion of a task or delivery. Inspections may be routine functions performed by the Contracting Officer’s Representative (COR), or performed by others outside of the command. The contractor shall not substitute Government inspection for effective quality control. Government inspections may be conducted in an unannounced manner by the COR or other individuals designated outside the organization.

5. PERFORMANCE MEASUREMENT AND QASP MATRIX: Performance will be assessed and measured as shown in the QASP Matrix below. If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Task Performance Requirement

Assessment Method and Frequency

Sample Size Acceptable

Quality Level

REPORTS

97% Availability Report per PWS 11.0(a)

Meets all PWS requirements

Random inspection by COR All 95% accuracy and timeliness

100% Availability Report per PWS 11.0(b)

Meets all PWS requirements

Random inspection by COR All 95% accuracy and timeliness

Monthly Sales & Transactions per PWS 11.0(c)

Meets all PWS requirements

Monthly inspection by COR All 95% accuracy and timeliness

Quarterly List Price Validation Analysis per PWS 11.0(d)

Meets all PWS requirements

Quarterly inspection by

COR

All 95% accuracy and timeliness

Command Metric Call per PWS 11.0(e)

Meets all PWS requirements

Random inspection by COR All 95% accuracy and timeliness

Bi-weekly Situation Summary per PWS 11.0(f)

Meets all PWS requirements

Bi-weekly inspection by

COR

All 95% accuracy and timeliness

Marketing Report per PWS 11.0(g)

Meets all PWS requirements

Monthly inspection by COR All 95% accuracy and timeliness

Monthly Sales Report per PWS 11.0(h)

Meets all PWS requirements

Monthly inspection by COR All 95% accuracy and timeliness

Top 200 Sales Report per PWS 11.0(i)

Meets all PWS requirements

Quarterly inspection by

COR

All 95% accuracy and timeliness

INSPECTIONS

Country of origin compliance checks per

PWS 2.2

Meets all contract requirements

Random/monthly inspection by the COR

Determined by

COR

100% compliance

Availability Inspection per PWS 3.0

Meets all PWS requirements

Random/monthly inspection by COR

Determined by

COR

97% compliance

Availability of Mandatory Items Listing per PWS 3.0

Meets all PWS requirements

Random/monthly inspection by COR

Determined by

COR

98% compliance

Bin label maintenance (green labels for mandatory items) per PWS 5.0(m)

Meets all PWS requirements

Random/monthly inspection by COR

Determined by

COR

98% compliance

Customer service desk manning per PWS 5.0(n)

Meets all PWS requirements

Random/daily inspection by

COR

Determined by

COR

98% compliance

AbilityOne/UNICOR exclusive items per

PWS 7.0

Meets all PWS requirements

Random and quarterly inspection by COR

Determined by

COR

99% compliance

Pricing AbilityOne Pricing per

PWS 3.4 &

7.0(g)

Priced in accordance with the contract

Periodic/quarterly/customer feedback inspection by COR

All 100% compliance

Commercial, GSA, DLA, and UNICOR Pricing per PWS 3.4

Compliance with contractor’s catalogs and discount and/or mark-up rates incorporated into the contract at time of award

Periodic/quarterly/customer feedback inspection by COR

All 100% compliance

Deliveries Delivery service (walk-in store) for customers located at Naval Station Norfolk per PWS 10.0

Meets all PWS requirements

Random/monthly inspection by COR

Determined by

COR

95% compliance

Delivery service (walk-in store) for customers located within the Virginia Hampton Roads area (not on Naval Station Norfolk) and for all special orders and e-commerce orders per PWS 10.0

Delivery in accordance with established timeframes

Random/monthly inspection by COR

Determined by

COR

95% compliance

Fire Extinguisher Inspection per PWS 4.0(l)

Completed inspection Monthly inspection by COR All 95% compliance

Provide a CD of the Meets all PWS Periodic/monthly inspection Determined by 95% compliance walk-in store catalog per PWS 2(e) requirements by COR COR

Combating Trafficking in Persons Training

(FAR 52.222-50)

The contractor shall ensure compliance with

FAR 52.222-50.

The Contracting Officer will review as needed.

All 100% Compliance

NAVSUP Mandatory Training

The contractor shall ensure compliance with All NAVSUP Mandatory Training.

Annual inspection by COR All Employees 100% Compliance

6. DOCUMENTATION: The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete quality assurance file. All such records will be retained for the life of the contract. Information in the quality assurance file will be considered when completing the annual Contractor Performance Assessment Reporting System (CPARS) report.

7. INCENTIVES/DISINCENTIVES: The COR makes an annual report on contractor performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract and/or delivery orders, reflected in the COR’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts and/or task and delivery orders. The contractor’s failure to achieve satisfactory performance under the contract and/or delivery orders may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within three days of receipt identifying the reason(s) for unsatisfactory performance and corrective action(s) to be taken, and how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

For firm-fixed-price delivery orders, in accordance with the inspection provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.