4ADC6B3E-009D-638E-F9834A3736C61F00.xlsx

This is an RFP attachment for cancer concierge and navigation services issued by the Franklin County Cooperative's Member Service Center (RFP 2026-06-04). The document requests detailed information about the service delivery team responsible for handling incoming calls and inquiries from Franklin County members. Respondents must provide comprehensive data on their member services operations, including facility locations, hours of operation for both weekdays and weekends, staffing levels, and employment stability metrics for the most recent 12-month period.

The attachment requires bidders to document specific performance metrics and qualifications relevant to oncology services, including the number of representatives employed, average length of employment, annual turnover rates, number of clients and covered members served as of March 2026, representative-to-member ratios, member satisfaction results, representative qualifications, average wait times for member contact, and the percentage of representatives holding oncology certifications. This submission form serves as a standardized tool to evaluate and compare the operational capacity and service quality capabilities of competing vendors in delivering cancer navigation and concierge services to Franklin County members.