25R5001 - Tech Exhibit 0602 ArMA.pdf
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- Solicitation number
- W15QKN-25-R-5001
About this file
This document is a Request for Proposal (RFP) for Base Operations Support Services at Fort Hamilton, New York. The U.S. Army Contracting Command - New Jersey (ACC-NJ) on behalf of the U.S. Army Garrison Fort Hamilton is seeking a single, non-commercial Firm Fixed Price (FFP) contract with Cost Reimbursable (CR) line items for equipment and project work. The contract will have a 1-month phase-in period, an 11-month base period, and four 12-month option periods. This is a 100% HUBZone small business set-aside. Offerors must be registered in the System for Award Management (SAM) and provide a signed SF33 form. Proposals are due by 14 November 2024. A site visit has been scheduled for 22 October 2024. The government expects adequate competition for this procurement and may request additional cost or pricing data if a single responsible offer is received.
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Text version
DPW Clerk User Guide
DPW LOGIN SITE:
https://dpw.armymaintenance.com
( www.armymaintenance.com is for Resident Use ONLY )
Version 3.1 Prepared by SOFTACT Solutions, LLC
Supplemented by HQ IMCOM G4 Engineering Systems Branch January 26, 2021 https://dpw.armymaintenance.com/
DPW Clerk Quick Reference Guide v3.0
For Official Use Only DPW Access: housingappprod.servicenowservices.com Page 2
Table of Contents
Page Number Topic 3 Using the Dashboard and finding Cases to work on 4 Closer look at the Case screen
GFEBS DMO Creation from Notifications Communicating with the Resident using the Case and ArMA Portal
7 Relating similar Cases (maintenance requests for the same issue) 7 Resolving a Case 8 Using Lists and Filters
For Official Use Only DPW Access: housingappprod.servicenowservices.com Page 3
For Official Use Only DPW Access: housingappprod.servicenowservices.com Page 4
CASE: A Request from a Resident for Service, Assigned to DPW Clerk
SERVICE ORDER (DMO): The ticket a DPW Clerk generates for assignment to a DPW Technician for work
If Needed
Tips!
• Totals at top of dashboard are CLICKABLE!
• ArMA Logo at top left will ALWAYS go to Homepage
• Use Global Search to find any Case, Resident or text (incl GFEBS)
• Use * as a wildcard throughout the application when searching
• Right mouse click everywhere to see multiple options
USEFUL ICONS
Additional Actions Menu aka “Hamburger”
Information icon Click = additional details
Toggle Templates On/Off
Personalize options
Use the Filter
Favorites
History
Hide Left Nav Menu
Global Search
New Cases needing Triage
Cases Assigned to You
For Official Use Only DPW Access: housingappprod.servicenowservices.com Page 5
Triage a New Case: Read Yellow sections, Update Green sections
• You can only assign cases to yourself if you are part of the assignment group.
• Update the Priority if needed.
• Notice GFEBS Notification Number.
For Official Use Only DPW Access: housingappprod.servicenowservices.com Page 6
GFEBS Notification to Demand Maintenance Order (DMO)
• Logon to https://gfebs.army.mil
• Under ERP, run transaction IW28
• Enter the known notification number or search for recent notifications
• Execute
• Select Notification(s) and Click the “Order” Button o There are two “Order” buttons, select the one on the left. It will say “Generate Order” if you hover over it.
• “Generate Order” will send the information from the Notification to transaction IW31 – Create Order
• Create a DMO using the same procedure for GFEBS order creation
• As a case flows into GFEBS from ArMA, the case will be updated with the Notificaiton number, DMO number, and GFEBS status.
• Orders with Status of CNF (Final Confirmation) and TECO (Technically Complete) will automatically be resolved in ArMA https://gfebs.army.mil/
For Official Use Only DPW Access: housingappprod.servicenowservices.com Page 7
SAVE CHANGES to Cases: 2 options
1. Update Button will save and take you back to the previous screen
2. Save (in “Hamburger”) will Save and STAY on current screen
(skip to below)
Type your question to the Resident here (required for Request Info)
DPW only comments (optional at any time)
Showing both
------ Awaiting Info
System automatically updates when Resident responds
For Official Use Only DPW Access: housingappprod.servicenowservices.com Page 8
Resolve the Case when the work has been done:
Tech Dispatched to complete work?
Use “Resolved – Work Order” No Tech necessary?
Use “Resolved – RFI No Work Order” Not Supported by DPW?
Use Templates (top to toggle, bottom to use) for canned responses
Required for closure – WILL BE SENT to Resident
Relating similar Cases – Use the Parent field
When a significant issue occurs and multiple people are reporting the same thing (like a power outage), link cases together by selecting one as the parent and make the remainder “children”.
Use “Child Cases” Related List at bottom of Parent Case to view all “children”
Search for another case
Email Example to Resident:
Residents receive emails when:
• Case is created
• Case has a new comment
• Case is resolved or cancelled
• Case is Closed (7 days after resolution) for Survey
• RESOLVED means DPW did the work to complete the Request
• Case can be REOPENED from a Resolved state within SEVEN (7) days if the Resident is not satisfied
• After SEVEN (7) days the Case automatically changes to CLOSED and cannot be edited by ANYONE
• If the resident calls back after 7 days, CREATE a new case
For Official Use Only DPW Access: housingappprod.servicenowservices.com Page 9
Using Lists and Filters
Current Sort
Hold [Ctrl] to select more than one
• You can sort any list by clicking on the column title, click again for reverse sort
• Right mouse click on ANY value to do a quick filter: Show Matching or Filter Out o Ability to add multiple filters and “breadcrumbs” will show in blue at the top:
o Example: Show Matching followed by two Filter Outs
• Personalize your columns and other options by clicking the Gear in the upper left corner
• Toggle the Filter for more advanced queries (see below), Save and Reuse queries
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