2-AZ State Hospital_Invader Pest Management Qualifications - Experience - SOPs.pdf

TABLE OF CONTENTS

I. Offer - Solicitation Number: BPM006675, Pest Control Services at Arizona State Hospital

II. Cover Letter

Executive Summary

Statement of Understanding of the scope of work Service Agreement

III. TAB A – Project Experience

List of Past & Current Experience including years in business

1. City of Peoria – Pest Control Services, including all pests, bees, termites, pigeons, etc.

2. City of Surprise – Pest Control Services, including all pests, bees, termites, pigeons, etc.

3. Town of Queen Creek – Pest Control Services, including all pests, bees, termites, pigeons, etc.

IV. TAB B –

References

V. TAB C – Experience of Key Personnel

Key Personnel

VI. TAB D – Method of Approach

General Project Approach:

1. Pest Control Program

Job Order Management

1. See IPM Plan for Job Order/scheduling details.

Value Analysis / Value Engineering/ Risk Mitigation:

1. Quality Assurance

2. Background and Qualifications

3. Licenses

4. Equipment to be used

5. Capabilities Statement

Safety

1. See IPM Plan for Safety Details

PRICE

1. See provided – BidTable – Uploaded

2. See Attachment – Invader Pest Management Standard Rate Sheet

Cover Letter

To Brandon Duric, Procurement Officer

Invader Pest Management intends on bidding on IFB BPM006675 for Pest Control Service at the Arizona State Hospital.

We are a 30-year-old company in Glendale, AZ. We feel we are extremely qualified to perform the pest, termite and bird control service needs of AZ State Hospital. We currently provide services for City of Peoria as well as multiple municipalities and commercial facilities in the valley and have the experience necessary to handle the work as described in your request.

Please see our list of current and past customers as well as our references to back up our claim of experience.

We have maintained financial responsibility for nearly 30 years, with annual licensing through AZ PMD, proof of insurance

(annually), and proper record keeping.

As a vendor currently servicing or have serviced the Cities of Peoria, Surprise, Queen Creek, Tempe, Avondale, Goodyear, Tolleson and Phoenix for pests, termites, pigeons, gophers, bedbugs, and weed control services for the past 30 years. We are very well versed in Pest Control for MUNICIPALITIES, by providing services for the administrative facilities, public service, fire stations, parks & recreation, water treatment facilities, parking structures , garages and maintenance facilities. We are proud to offer not only Pest Control Services, but also Integrated Pest Management services that are Quality Pro GreenPro

Service Certified, which is a 3rd Party Certification that verifies and approves our entire scope of service for Integrated Pest

Management. We also do work for state, federal and many commercial facilities like the municipal facilities and structures and nature of this bid. Please see our Methods of Approach below for Pest Control Services.

A. Executive Summary

My name is Fred Willey, and I am the primary contact, owner/President of Invader Pest Management as well as the

Qualifying Party License Holder and an A.C.E. Associate Certified Entomologist.

Our local address is 6087 N 57th Dr., Glendale, AZ 85301 and our Phone number is 623-435-0228

Our mailing address is PO BOX 939, Glendale, AZ 85311-0939

Our legal form of Ownership is an S-CORP, we incorporated on May 23, 1996.

Please See Key Personnel Below for employee list.

o All Technicians currently have State of Arizona Department of Public Safety Level One Fingerprint

Clearance Cards

Laws & Licensing Requirements o Follow all Federal laws regarding treatment of facilities (structures) both indoor, outdoor and acreage (weed control), including

Federal Labels

EPA, FDA, OSHA requirements

Maintain APMD licensing

Meet Insurance requirements – COA provided.

B. Statement of Understanding of the scope of work, including scheduling and responsibilities.

General Statements & Requirements

Pest Control Service at the “Hospital” located at 2500 East Van Buren Street, Pheonix, AZ 85008, with a physical entrance at 501 N 24th Street.

Pest control Service performed at ASH 13 separate units, divided into 3 separate areas and

Pest control service performed at ACPTC in 3 separate units.

On site to perform pest control service each month, servicing each area Not less than (1) once per quarter (4Xeach annually) dividing the campus by Civil Hospital, Forensic Hospital & ACPTC.

Pest Control Services to both interior and exterior.

Pest control service performed at (3) Three Kitchens, Cholla, Civil & Main, will be performed on a Monthly Basis.

A. Pest Control services include pest control of at least the following: Scorpions, Ticks, flying insects, spiders, roaches, ants, scorpions, rodents ( as needed – monitoring), crickets, and silverfish.

Page 4 section 3.9 Additional Services as identified in the IFB

Service Locations and Service Schedule:

o Observed Holiday schedule as listed in IFB

Service Performance at all indoor, outdoor, and adjacent areas surrounding the “Hospital building(s) and facilities that may require service.

Interior Rodent Control - Provide glue boards for identification of mice infestation (occasional invader)* o A severe mouse(mice) infestation may require a comprehensive rodent program, as glue boards in a maintenance service will identify an issue but may not Solve the problem without extensive control program put in place – to be quoted.

o Roof Rat infestations require a comprehensive rodent control program – To be quoted. Roof Rats are not included as a “Included” pest in Maintenance Service.

Exterior Rodent Control - Use Approved bait boxes for containment of rodent traps, rodenticides and Bio-Monitors.

o Determine the appropriate treatment for presence of infestations.

See Work Methodology below for complete Service Protocols

Invader Pest Management will work through an appointed contact person to coordinate services and scheduling.

Emergency Services o Respond to emergency service requests within 24 hours of phone notification o Communicate with pest control coordinator to schedule the shortest arrival time appropriate for the situation.

Termite Control at any Hospital facility or building.

o Inspections – including documented findings report and treatment recommendations.

o Treatment

Liquid treatment by the Linear Foot o Warranty of treatment(s)

1 to 5 year warranty(s) with option to renew on liquid treatments.

Follow up inspection – for treated and warranty areas.

No Charge Annual inspection on FULLY treated locations

Bird Control at any facility, building or structure that may require pigeon control o Flock Reduction

Removal

Trapping

Avitrol - Baiting

Prevention (birth control)

Ovo-Control o Exclusion

Netting, Hardware Cloth, Spike, Spring Wire, Electric Shock, etc…

TAB A - List of Past and Current Experience

For over 30 years in business, since March 1994, Invader Pest Management has performed Commercial Pest Control and IPM

Integrated Pest Management for a number of Commercial Properties, Municipalities, Schools and Federal Facilities as well as

Residential Pest Management to 1000’s of properties.

A small sample of our customers and listing of services we provide include:

City of Peoria -o IPM Contract o 2008 - 2013

Includes Child Care Facilities

Recreational Facilities

Public Libraries

Fire Stations

Water Reclamation Facilities o 2013 – 2019 o 2019 - 2024

City of Surprise o Pest Control Contract – for entire city o 2014 –2019 o 2019 - Current Contract

Town of Queen Creek o Pest Control Contract – entire town o 2023 – Current contract

City of Avondale o IPM Integrated Pest Management Contract o 2008 -2013 o 2013 –2019

Includes Child Care Facilities

Recreational Facilities

Public Libraries

Fire Stations

Utility Facilities o WAPA DSW - Western Area Power Administration

Pest, Termite and Weed Control

Substations

Current Vendor – 2008 to Present o SRP – Hydro Facilities o SRP – Power Plants

Current Vendor 2013 to Present o Southwest Gas

Current Vendor 2017 to Present

FAA – Federal Aviation Administration o Phoenix Airport Tower o 2008-2013 o 2008-2013 | 2013 – Current Contract Renewal

Phoenix Airport Tower, High – Rise Building, Federal Installation, High - Security

Goodyear, Dear Valley, Falcon Field & Scottsdale

Dysart School District o (28) – High Schools, Middle School and Elementary o We perform School Certified Service (IPM IN SCHOOL) programs

Current Vendor 2018 to Present

Washington Elementary o John Jacobs

TAB B - REFERENCES:

City of Peoria Eric Alejandro, Facilities Maintenance Supervisor

City of Peoria – Public Works

9875 N 85th Avenue, Peoria, AZ 85345

Phone: 623-773-7154 / Cell: 623-826-2227

Email: eric.alejandro@peoriaaz.gov

Office hours are Monday-Thursday 6:00a.m. - 5:00p.m.

City of Surprise Todd Halverson

Facilities Manager

Surprise Public Works Department

16000 N Civic Center Plaza, Surprise, AZ 85374

Office: 623-222-6120, Cell: 623-512-9794

Todd.Halverson@surpriseaz.gov

Town of Queen Creek, AZ Vinny Mauro CPM, FMP

Superintendent, Facility Services Division – Public Works Department

Town of Queen Creek, AZ

480-358-3809

Vincent.mauro@queencreekaz.gov

City of Goodyear Jason Davenport

Facilities Supervisor

623-693-2884

Jason.Davenport@goodyearaz.gov

City of Tolleson Jim Boehnlein Pamela Salazar

Field Operations Superintendent City of Tolleson | Field Operations | Management Support Specialist

623-936-7141 623-936-7141

Jim.Boehnlein@tolleson.az.gov Pamela.Salazar@tolleson.az.gov

City of Tempe Rafael Maldonado

Facility Management Coordinator

602-320-1021

Rafael.maldonado@tempe.gov

Washington Elementary School district John Gilbert

School Pest Tech / Coordinator

602-721-0096

John.Gilbert@wesdschools.org

Dysart Unified School District Tami Sutter

Admin Sec III Maint & Fac Maintenance

13825 W. Desert Cove Rd, Surprise, AZ 85379

623-876-7087

Tami.sutter@dysart.org

Department of Energy - WAPA – Administration & Substations Steven Turner

Contracting Officer

WAPA (DSW)

US DOE/Western Area Power

PO Box 6457

Phoenix, AZ 85005-6457

STurner@WAPA.Gov

Federal Aviation Administration - F.A.A.

Dana Rogers

CAZ SCC Coordinator

14960 N 78th Way, Scottsdale, AZ 85260

602-723-9618

Dana.Rogers@faa.gov

TAB C - Key Personnel

Fred Willey – A.C.E Associate Certified Entomologist - Owner & President

Qualifying Party for company – Lic # 1710

35 years in the pest control industry

Past President/founder of AZPPO Arizona Pest Professional Organization

Past Secretary/Treasurer of Arizona Pest Management Association

Past Treasurer of Arizona Pest Control Association

CQA Certified Qualified Applicator o General PC/Public Health o Wood Destroying (Treatment) & (Inspection) o Wood Preservation o Right of Way/Weed o Turf & Ornamental

Quality Pro Certified by NPMA National Pest Management Association

GreenPro Certified – NPMA

GreenPro Certified Trainer

Quality Pro Schools Certified – NPMA

US EPA – PESP Pesticide Environmental Stewardship Program – Gold Member

OSHA 10 Certified

Barbara Willey – Owner & Vice President / Secretary / AR-AP Manager – 30 Years

Accounts Receivable / Accounts Payable

General PC/Public health – Licensed Applicator

Neal Gross, MBA/ACC – Controller - 30 years o Accounting o Financial Records o Banking/financing

Jacob Bushong – Operations Manager

CQA Certified Qualified Applicator o Industrial/Institutional o General PC/Public Health o Wood Destroying (Treatment) & (Inspection) o Wood Preservation o Ornamental & Turf o Right of Way/Weed

Quality Pro Certified / Manager

GreenPro Certified / Manager

Quality Pro Schools Certified / Manager

20 years’ experience

Nicole Kilpatrick – Administrative Lead o Customer Service o Routing/Scheduling o Financial Records

Trisha Bass – CSR / Administrative Assistant o Customer Service o Routing/Scheduling

Financial Records

Service Technicians:

Joseph Davis – Service Supervisor

General PC/Public Health

Wood Destroying (treatment)

Wood Destroying (inspection)

Right of Way-Weeds

Turf & Ornamental

Quality Pro Certified

GreenPro Certified

Quality Pro Schools Certified

7 years’ experience

Edgar Olmeda – Lead Tech

Wood Destroying (treatment)

Wood Destroying (inspection)

Right of Way-Weeds

Turf & Ornamental

Quality Pro Certified

8 years’ experience

Tyler Burchett

Wood Destroying (treatment)

Wood Destroying (inspection)

Right of Way-Weeds

Turf & Ornamental

Quality Pro Certified

GreenPro Certified

2 years’ experience

John Laughner – Service Advisor

Wood Destroying (treatment)

Wood Destroying (inspection)

Right of Way-Weeds

Turf & Ornamental

Quality Pro Certified

GreenPro Certified

Qualtiy Pro Schools Certified

9 years’ experience

Aaron Johnson

Wood Destroying (treatment)

Wood Destroying (inspection)

Right of Way-Weeds

Turf & Ornamental

Quality Pro Certified

GreenPro Certified

3 years experience

Evan Dugie

Wood Destroying (treatment)

Wood Destroying (inspection)

Quality Pro Certified

GreenPro Certified

3 years experience

Josh Jedynak

Wood Destroying (treatment)

Wood Destroying (inspection)

Wood Preservation

Right of Way-Weeds

Turf & Ornamental

Quality Pro Certified

GreenPro Certified

20 year’s experience

Brian Stanley

Turf & Ornamental

3 year’s experience

We’re All About, Keeping Pests Out.

TAB D - Work Methodology – Pest Control Program

At Invader Pest Management all our Pest Control programs utilize some level of IPM Integrated Pest Management.

While the pest control program is not a comprehensive IPM program because it is primarily based on scheduled pesticide treatment applications, as a company we are committed through the US EPA Pesticide Environmental Stewardship

Program (PESP) as a Gold Member, to create service protocols that reduce the use of pesticides when possible. The

Integrated Pest Management approach recognizes that not all bugs are bad, and many do not need to be managed at all.

However, some arthropod and vertebrate pests can be problematic and/or even pose a medical danger to the occupants of the facility and therefore must be managed. It is very important that the facility staff and the pest control company or facilities manager establish well-understood guidelines for the pest tolerances, desired response times, inspection and monitoring process, the sanitation elements, and the application of pesticides. This Pest Control Program Guideline summarizes the basics of our program, and specifics to individual pests will be included in our Pest Control Program.

Determine Tolerance of Pest Activity

Roaches. There should be no tolerance for roaches in any indoor area of the facility. They may carry several pathogens that can cause health problems under certain circumstances. Problems can range from salmonella poisoning to severe asthmatic reactions in some.

House Flies. In nonfood areas, flies are more of a nuisance than a threat to the health of staff. Thus, an occasional house fly in a nonfood area should not be cause for alarm. If there are many flies in a nonfood area, this could be a sign of a sanitation problem that needs to be corrected. Houseflies in a food area cannot be tolerated. The foot pads of flies are sticky and will pick up debris or microorganisms from wherever they land. If the fly should land on garbage or animal feces and then fly into the kitchen and land on exposed food, some of that debris will be transferred to the food.

Other Flies. Flies such as drain flies (humped-back flies – Phoridae, moth flies – Psycodidae) are an indication of drains, sumps, and sink overflow blockages. Remedial action involves locating the fly breeding areas and cleaning up organic debris. Sometimes a professional plumber is needed to assist with cleaning the plumbing.

Ants. In a food area they should be eliminated quickly as they may contaminate open food, although to a lesser degree than flies or roaches. In nonfood areas they are strictly a nuisance and should be handled as such. Outside ants that are not migrating into the building are often more beneficial than detrimental and should be left alone.

Occasional Invaders. These include such pests as Crickets, Spiders, Boxelder Bugs, Centipedes, Millipedes, Clover

Mites (not Fowl Mites), Springtails, etc. These insects are not a health threat and only become a nuisance if they appear in large numbers or are found near open food areas.

Venomous and Blood feeding Arthropods. These can cause a serious health threat to some children and adults who are hypersensitive to stings or bites. For this reason, there should be no tolerance for these pests either inside or outside of the building. The most likely pests found in Arizona facilities in this group are bees, yellow jackets and other wasps.

Blood feeding arthropods should be controlled as far as possible due to the potential of individuals contracting disease from arthropod vectors. Bugs of concern in this category include mosquitoes, fleas and ticks.

Mice and Rats. There should be no tolerance in any indoor areas of the facility for mice and rats. They contaminate food by gnawing into unopened packages and by urinating or defecating on open food or food preparation surfaces. Their constant gnawing can cause damage to the building and, in extreme cases, may cause an electrical short and resultant fire.

If a person attempts to pick up a rodent, they could receive a rather nasty bite.

Birds. In general birds should not present a problem for most facilities. However, birds nesting on facility buildings should be discouraged to prevent accumulation of droppings that may harbor pathogens and to prevent migration of pests such as fowl mites or carpet beetles from an abandoned nest into the facility.

Pigeons. These birds can cause severe damage to a building if left unattended. As well as become a nuisance pest, their excrement is very acidic and it can cause damage to roofs, metals, etc…

Bats. Although bats are nocturnal and are beneficial due to pollinating and feeding on night-flying insects, they can pose some problems for a property. If they are allowed to roost in a building for a long time, the accumulation of bat droppings can become a health hazard and may cause physical damage to the building. Bat bugs (relatives of bed bugs) can become a problem if bat populations are large. Buildings should be screened and sealed sufficiently so that bats do not take up residence in the structures. Be sure to screen a building after all the bats have left!

Determine Response Times and Threshold Levels. If IPM is to succeed, response to a pest problem must be both timely and effective. However, the facility managers must recognize that some pest problems are more serious than others. For example, a pest problem that threatens the physical safety of staff should have a higher priority than the mere presence of a single non-threatening bug. Consequently, facility managers and their pest management staff may want to agree on the response times for pests.

Response Time Condition Pest

Under two Hours Emergency Situation Bees are located in an area that poses a potential immediate risk of injury.

Not over four hours Potential physical harm to the public, tenants, students and/or staff

Rodents or Wildlife where people are likely to contact them, such as: Bees out of immediate area of risk, raccoons, feral cats, bats, etc.)

One working day

Within 24 hours

Potential medical harm to the public, tenants, students and/or staff. Potential for food contamination.

Fleas, Lice, Bed/Bat bugs and Stinging or Biting

Arthropods. Cereal pests, Roaches, Rodents, Ants in kitchen or food storage areas and Flies around food.

Up to two working days

Or scheduled accordingly by both parties. Within

48 hours or as agreed upon.

Sighting of large numbers of non-threatening bugs.

Ant or Termite colonies in the building;

movement into the building of

Millipedes, Crickets, Boxelder bugs, etc

Does a pest, say a single fly, demand immediate action? Not necessarily. In many situations, there may be a specific level of pests (or damage) that can be reached before action is taken. One house fly in a single room would not normally trigger a control response. On the other hand, a cockroach in a cafeteria would require a very careful inspection to find out if other cockroaches were present, and probably some kind of management action. To decide when to take a control action and when to simply continue monitoring you need to understand the action threshold. An action threshold is the point at which the risk of injury to individuals, the risk to public health, or the potential disruption of business activity demands that pest management measures be implemented.

Action thresholds depend on the site and the pest. For example, an occasional beetle in a hallway can be tolerated. A mouse in an office requires immediate action.

Action thresholds change from site to site and even month to month. For example, a couple of ants in a basement storage room might not require any action but ants in a hospital infirmary would. Different population levels of a pest may generate different management actions. For example, if you find three cockroaches in a storage room, you might place a couple of cockroach bait stations. But if you find 30 cockroaches, you may require that the storeroom be extensively cleaned, treated with insecticidal baits, and all cracks and crevices carefully sealed. In a new IPM program, a practical approach is to establish an arbitrary action threshold for the major pests in each type of room (office, cafeteria, storage room, maintenance area, etc.). Common sense and experience is your best guide. Later in the program, the action levels can be revised up or down based on continued observations and experience.

Establish Periodic Inspection and Reporting System IPM programs can be successfully implemented by contracting with a pest management company. A combination of in-house and contracted functions may be mixed and matched to the needs and capabilities of the facility. Both approaches have advantages and disadvantages, and individual facilities must decide what is best for them.

Inspections by Trained Personnel

(Hospitals/Warehouses/Food Plants/Schools/Property Management Facilities) The single most important step in the IPM program is the periodic (not less than monthly) comprehensive inspection of key areas by a trained technician, combined with the evaluation of the documented reports of pest sightings by staff members. This is the foundation upon which all other IPM actions are based.

Guidelines for Periodic Inspections

In large facilities, a pest management technician will want to become familiar with the entire operation before making an inspection. Pests can occur in machinery, stacked products, dumpsters, product spills, etc. In kitchens, break rooms and storage areas, excessive clutter, poor lighting, inaccessible storage areas and rooms located above, or below infested materials are special target sites.

1. Inspections will be conducted with flashlights. A knife or spatula, a good hand lens, screwdrivers and mirrors may also be used.

2. Flushing agents, small aerosol cans of inert gas can be used to aid the inspection of voids.

3. The pathway taken by incoming supplies will be inspected to detect problems.

4. Special attention, by the staff, should be given to all spills. Check for dead insects and tracks in spills products or dust.

5. The technician will also inspect the back of pantry shelves, floors under shelves and all poorly lit areas.

6. Traps that use a sex attractant (pheromone) are available for nearly all stored product pests and roaches, which may be used to conduct routine inspections. The generalized sticky traps can be used for monitoring most other pests.

7. The facility will keep written inspection records. Results of inspections and recommendations for changes by management or maintenance should be written in an easily understandable form.

Visual Inspection The technician will use blueprints or create a floor plan of the facility showing all rooms, sensitive areas, points of entry, etc., and become familiar with the entire structure. Certain areas are more prone to pests than others and will require more intensive inspections. Examples include cafeterias and snack rooms, food storage areas, staff lounges, locker rooms, recycling collection points, and loading docks. A bright flashlight and a magnifying glass (hand lens) will be used during your inspection. We will also look for other evidence of pests, such as droppings (Especially from cockroaches and rodents) and frass (from wood borers), gnawing, tracks and grease marks ( from rodents), damage (such as powder post beetle exit holes) and shed insect skins. The presence of feeding debris or frass is an indication of infestation. We will examine windowsills regularly as many pests fly or crawl toward light. We may also check inside ceiling light fixtures.

Pests may be found behind baseboards, under furniture, behind moldings, in floor cracks, behind radiators, or in air ducts.

We will check around door jams for cockroaches and spider webs. Spiders often spin their webs across gaps around doors to capture insects trying to enter. Look, too, for conditions that might lead to pest problems. We will check for moisture problems, both indoors and out, which may lead to moisture related pests such as carpenter ants, termites, or mold.

Personnel should watch for damaged screens, doors, and walls, which could allow pest entry. Note any sanitation problems. Be aware that fresh flowers and other plant materials may be infested with insect pests. We will inspect

Outdoors. Heavy landscaping near the foundation and plants such as ivy growing on walls increased the risk of outdoors pests moving inside. Moisture problems around the foundation, gutters, or air conditioning units can favor moisture-related pests. Bright exterior lights may be attracting insects to the outside of the building, and these insects may be finding their way indoors. Poor management of trash may be attracting rodents, flies and wasps that could find their way inside through utility lines or other openings. We will report trees growing against buildings where limbs touch structures.

There are three main types of monitoring traps commonly used:

Sticky traps, which use an adhesive to capture bugs.

Pheromone traps, which use chemical attractants to draw certain species into the trap.

Insect black light traps, which use ultraviolet light to lure and capture certain flying insects.

Sticky traps are the most common monitoring tools in use today. These glue-covered traps are most often used to trap cockroaches, but they are useful in monitoring all kinds of crawling insects, and particularly those that are active at night.

Here are some tips for monitoring with sticky traps:

We will place sticky traps where people are not likely to find them. They will be especially useful in cafeterias and food storage areas.

We will avoid placing the traps in the open, since most pests avoid open areas. They will be placed inside cabinets, in back corners, in drawers, under sinks and stoves, under furniture, near (but not directly on) water or heat sources, on window ledges (for pests attracted to light), and on food storage shelves.

Initial and date the traps and map their locations on a floor plan. Traps should be checked at each inspection, and any pests should be identified and recorded.

We will replace the traps, during our visits, whenever they have captured pests or if they become contaminated with dust or debris

We will use the same brand of trap each time. Different trap designs catch different numbers of insects, and you want to be able to compare catches.

We will check the traps at regular intervals so that we can accurately compare catch numbers from visit to visit.

Pheromone traps are valuable tools for monitoring certain pests, particularly “stored product pests,” such as cigarette beetles, drugstore beetles, saw-toothed grain beetles, Indian meal moths, and warehouse beetles that infest food. Scientists have discovered how to isolate or mimic certain insect pheromones and incorporate them into traps.

Certain pests are strongly attracted to the traps, providing an extremely effective early warning system. There are many different styles of traps, the most common being hanging traps. These have a sticky surface and a small lure that contains the pheromone to attract certain flying insect pests.

Monitoring with pheromone traps:

Most pheromones only attract a particular type of pest. We will make sure that we have the right lures for the pests we are monitoring.

We will not place traps near windows and doors where they might lure insects in from outside.

In large storage rooms, traps will be placed in a grid pattern about every 50 feet.

We will Inspect traps regularly.

We will replace pheromone lures as needed, since the pheromones become less attractive through time.

Insect light traps (also called ILTs, insect “electrocutors,” and electronic insect traps) are useful for detecting and controlling occasional flying insects. The traps emit ultraviolet light (“black light”) that is very attractive to certain insects, particularly to certain beetles, flies and moths. The insects are drawn into the trap and are either “zapped”

(electrocuted on a grid) or fall onto a glue board. Flies can see lights from about 25 feet away, moths up to 100 feet away, depending, of course, on the ambient “bug-zappers” sold in retail stores. In commercial buildings, insect light traps are most effective in narrow hallways or 12-25 feet inside main entry points. Traps that are low to the ground usually capture more flies than do ceiling-hung traps. Ceiling-hung traps capture more moths. Insect light traps will be utilized indoors only. When placed outdoors, they mostly capture non-pest insects. Be sure to check and empty the light trap periodically or the dead insects will themselves attract scavengers. Bulbs must be replaced annually. Although it appears normal, a black light bulb loses about 50 percent of its effectiveness after one year.

Monitoring and Reporting by staff The pest management technician should obtain the assistance of other staff members to monitor pests throughout the facility. This will enable the pest management technician to concentrate on kitchens, food storage areas and other rooms where pest invasion is likely. To establish an effective monitoring system, individuals must be responsible for monitoring particular areas. Otherwise, new pest infestations may be missed because everyone assumed that someone else was responsible for reporting a pest sighting. Because the pest management technician is not always in the facility, the facility staff must be relied on as pest monitors. Staff should file written pest sighting reports in an IPM Logbook, which should be reviewed by the pest management technician each time they visit. Pest management specialists should design their own summary report sheets tailored to specific sites to aid the monthly inspection process; they should reflect their own observations as well as staff observations.

E.g. Facility Pest Problems – Summary Sheet

Simplified Pest Sighting Report –Logbook

Description of pest seen

(or sample if available)

Number of pests seen

Exact location where pest was seen

Time and date of sighting

Name of person making report

Each main area can be subdivided further to form a more detailed report.

Investigate Pest Sightings and Apply IPM Measures The pest control technician will file a monthly report of pest infestation with facility officials. The report will include the significance of the infestation as a health or nuisance issue, the type of action taken by the pest control technician and any recommendations to facility officials to reduce or eliminate conditions that encourage pest infestations.

Applying Preventative Measures to Prevent Indoor Pest Problems

Entryways

(Doorways, overhead doors, windows, holes in exterior walls, opening around pipes, electrical fixtures, and ducts.)

Keep doors shut when not in use.

Place weather stripping on doors.

Caulk and seal openings in walls.

Install or repair screens.

Install good quality door sweeps.

Keep vegetation, shrubs, and wood mulch at least one foot away from structures.

Offices

(Administrative offices and hallways)

Allow food and beverages only in designated areas.

If indoor plants are present, keep them healthy – remove diseased plants; remove infestations manually; do not over water.

Keep areas as dry as possible by removing standing water and water damaged or wet materials.

Routinely clean lockers and desks.

Frequently vacuum carpeted areas.

Avoid clutter as much as possible because it makes it very difficult to maintain good hygiene standards.

Food Preparation and Serving Areas

(Dining room, main kitchen, lounges, breaks rooms, snack areas, vending machines, and food storage rooms.)

Store food and waste in containers that are inaccessible to pests. Containers must have tight lids and be made of plastic, metal, or glass. Waste should be removed at the end of each day.

Place screens on vents, windows, and flood drains to prevent cockroaches and other pests from using unscreened ducts or vents as pathways.

Create inhospitable living conditions for pests by reducing food and water. Remove food debris, sweep up all crumbs, fix dripping faucets and leaks, and dry out wet areas.

Improve cleaning practices, including promptly cleaning food preparation equipment after use and removing grease accumulation from vents, ovens and stoves. Use caulk or sealants to seal cracks and crevices.

Check Rodent traps daily and replace if dirty or carcass is present.

Clean behind vending machines.

Rooms and Areas with Extensive Plumbing

(Bathrooms, custodial rooms with sinks and drains, locker rooms, showers, dishwasher rooms, science labs.)

Promptly repair leaks and correct other plumbing problems to deny pests access to water.

Routinely clean floor drains, strainers, and grates. Seal pipe chases.

Keep areas dry. Avoid conditions that allow formation of condensation. Areas that never dry out allow mold and fungal growth. Increasing ventilation may be necessary.

Store paper products or cardboard boxes away from moist areas and direct contact with the floors or the walls.

Maintenance Areas

(Boiler room, mechanical room, janitorial-housekeeping areas, and pipe chases.)

After use, promptly clean mops and mop buckets. Dry mop buckets and hang mops vertically on rack above floor drain.

Allow eating in designated eating areas only.

Clean trash cans regularly, use plastic liners in trash cans, and use secure lids. Keep lids on trashcans.

Keep areas as clean and dry as possible, and remove debris.

Waste Disposal and Recycling Areas

Empty garbage cans daily and secure dumpsters with heavy, tight fitting lids.

Clean the outsides and insides of dumpsters regularly.

Store food wastes securely.

Clean in, under and around recycling bins routinely.

Remove recyclables frequently.

Continued Evaluation It is important to remember that biological systems are constantly changing environments. Continual evaluation of the

IPM program is essential. It is also essential to maintain contact between administrators and pest management staff;

otherwise, the initial priority given to the IPM program may be lost among the day-to-day demands of a busy facility schedule.

WHO? RESPONSIBILITIES:

Pest Management Director (PMD) – Invader Key Personnel

a. Approve, support and train for maintaining the pest management plan.

b. Ensure that personnel performing pest management receive thorough training, professional mentoring and achieve and maintain pest management licensure. Monitor ongoing training and re-certification annually.

c. Ensure that all pest management operations are conducted professionally, safely and have minimal impact on the environment. Oversee vehicle and equipment maintenance and safety records.

d. Ensure that New Personnel meet Company, Safety and Vehicle policy standards.

e. Obtain and maintain adequate products and equipment necessary to properly support the IPM plan.

f. Verify and maintain record keeping processes to support pest management operations.

g. Convey Service information and PMP recommendations to PMC to ensure regular communication between company and Site Coordinator.

Pest Management Coordinator (PMC) - Site Personnel/Project Team Lead or Designee

a. Work with Invader PMD to Prepare, monitor, and Evaluate the pest management plan.

b. Coordinate with activities conducting pest surveillance or controlling pests to ensure all applicable information is recorded and reported as required by this plan. Monitor the distribution and use of pesticides.

c. Point of contact between Occupants/Public and PMP for single point of communications for pest management concerns.

d. Oversee the Customer side of emergency calls and reports of pest activity.

e. Monitor certification and continuing requirements for Integrated Pest Management programs including LEED compliant IPM service programs for LEED certified buildings and properties.

Pest Management Technician – Invader Employee / Pest Management Professional (PMP)

a. Responsible for the implementation of the integrated pest management plan, frontline for the program’s success.

b. Communication, Reporting, Documentation and Control pests according to the provisions of this plan.

c. Perform pest management methods in a manner that minimizes risk to themselves, the environment and the public.

d. Ensure that PMD & PMC are informed of changes in pest management plan, methods, requirements and/or necessary recommendations including needed follow up service based on findings at regular scheduled visits.

e. Request pest management product and supplies in a timely manner to perform the services needed.

USE OF PESTICIDES

Invader Pest Management shall be responsible for application of pesticides according to the label. All pesticides used by Invader Pest Management must be registered with the U.S. Environmental Protection Agency (EPA), state and/or local jurisdiction. Transport, handling, and use of all pesticides shall be in strict accordance with the manufacturer’s label instructions and all applicable Federal, state, and local laws and regulations.

Invader Pest Management shall adhere to the following rules for pesticide use:

Approved Products: Invader Pest Management shall not apply any pesticide product that has not been included in the Pest Control Plan and/or approved by the PMC.

Pesticide Storage: Invader Pest Management shall not store any pesticide product in the buildings specified in this contract.

Application by Need: Pesticide application shall be according to need in most cases and not by schedule. As a general rule, application of pesticides in any inside area shall not occur unless visual inspection or monitoring devices indicate the presence of pests in that specific area. Requests for interior preventive pesticide treatments in areas where surveillance indicates a potential insect or rodent infestation will be evaluated by the PMC on a case-by-case basis.

Written approval must be granted by the PMC prior to any interior preventive pesticide application. Preventative

Application: In Arizona, there is enough pest pressure to demonstrate “Need” to employ a preventative application around the exterior perimeter of buildings, and all scheduled exterior treatments that require a chemical interventions will be based on a product choice where label addresses the target pest(s) of concern, site and seasonality, with the lowest risk to people, pets and property and be applied in strict accordance with manufacturer’s label and be planned and specific application for target pests, especially those that will readily enter the adjacent buildings. Ie.. Ants, Crickets, American and Turkistan roaches, etc… Scheduled applications are linked to seasonality or times of year for known pest issues when they are clearly linked to the biology of the pest, and regional- or site-specific data on pest pressure and patterns of infestation.) In most cases these scheduled services including any applications as described herein will be described in the original agreement, additional service requests and service recommendations made at time of service.

Minimization of Risk: When pesticide use is necessary, Invader Pest Management shall employ the least hazardous material, most precise application technique, and minimum quantity of pesticide necessary to achieve control.

Control Methods/Best Management Practices: Listed are examples and methods of control. IPM allows for the Best

Management Practices to be used for control, having extinguished non-chemical controls first:

1. Mechanical and Physical Control. This type of control alters the environment in which a pest lives, traps, and removes pests where they are not wanted, or excludes pests. Examples of this type of control include: harborage elimination through caulking or filling voids, screening, mechanical traps or glue boards, and nets and other barriers to prevent entry into buildings. Vacuuming, physical removal, web wiping and other strategies allow us to reduce pest populations.

2. Cultural Control. Strategies in this method involve manipulating environmental conditions to suppress or eliminate pests. Elimination of food and water for pests through good sanitary practices may prevent pest populations from becoming established or from increasing beyond a certain size. Simply changing water times or volume can eliminate standing water for nuisance birds or mosquito larvae.

3. Biological Control. In this control strategy, predators, parasites, disease organisms or biological insect growth regulators (IGR) are used to control pest populations. Parasitic wasps may be introduced to kill eggs, larvae, or other life stages. Biological control may be effective by itself but is often used in conjunction with other types of control for long term strategies. IGR’s may be utilized to interrupt the normal pest metamorphosis to hinder reproduction.

4. Chemical Control. Site, pests, and seasonality may dictate the choice of materials and method for chemical control. Pesticides kill living organisms, whether they are designed for plants or animals’ pests. At one time, chemicals were considered to be the most effective control available, but pest resistance rendered many pesticides ineffective. In recent years, the trend has been to use pesticides which have limited residual action. While this has reduced human exposure and lessened environmental impact, the cost of chemical control has risen due to requirements for more frequent application. Since personal protection and special handling and storage requirements are necessary with the use of chemicals, the overall cost of using chemicals as a sole means of control can be quite higher when compared with non-chemical control methods. Worker safety is always a consideration when applying any product regardless of its toxicity. Handling, mixing, and applying pesticides requires a trained, conscientious and experienced professional to maintain a healthy respect of the potential dangers.

This plan will utilize all of these techniques as necessary to achieve an acceptable threshold level of pest populations while minimizing exposure to the Indoor Environmental Quality or Sustainable Sites of our Customers. All methods will be reported, monitored, and documented for effectiveness.

MANNER AND TIME TO CONDUCT SERVICE

• Time Frame of Service Visits: Invader Pest Management shall perform routine pest control services that do not adversely affect tenant health or productivity during the regular hours of operation in buildings. When it is necessary to perform work outside of the regularly scheduled service time set forth in the Pest Control Plan, Invader Pest Management shall notify the PMC at least one (1) day in advance.

• Safety and Health: Invader Pest Management shall observe all safety precautions throughout the performance of this contract. All work shall be in strict accordance with all applicable Federal, state, and local safety and health requirements. Where there is a conflict between applicable regulations, the most stringent will apply.

• Invader Pest Management shall assume full responsibility and liability for compliance with all applicable regulations pertaining to the health and safety of personnel during the execution of work.

• Special Entrance: Certain areas within some buildings may require special instructions for persons entering them. Any restrictions associated with these special areas will be explained by the PMC. Invader Pest

Management shall adhere to these restrictions and incorporate them into the Pest Control Plan.

• Uniforms and Protective Clothing: All Invader Pest Management personnel working in or around buildings specified in this contract shall wear distinctive uniform clothing. Invader Pest Management shall determine the need for and provide any personal protective items required for the safe performance of work. Protective clothing, equipment, and devices shall, as a minimum, conform to U.S. Occupational Safety and Health

Administration (OSHA) standards for the products being used.

• Vehicles: Vehicles used by Invader Pest Management shall be identified in accordance with state and local regulations.

Education/Training: Invader will educate your staff on the methods, process, and purposes of an Integrated Pest

Management Program. We will provide safety training for your personnel on Pesticide Handling, Safe Pest Management

Practices, Stinging Insects & Bee Safety Classes. Upon request we can access or develop additional training materials as needed.

INVADER PEST MANAGEMENT PERSONNEL – training and licensure Throughout the term of this contract, all Invader Pest Management service personnel providing on-site pest control service will maintain certification as Commercial Pesticide Applicators in the category of Industrial, Institutional, Structural, and Health Related Pest Control.

Reporting/Record Keeping: Essential to maintaining a IPM program is documentation. Invader has several tools available to support data collection: the implementation of a Site Pest Log, Email Pest Log, IPM checklist and our IPM Site- Treatment Plan report. Invader Pest Management shall be responsible for maintaining a pest control logbook and/or file for each building or site specified in this contract. These records shall be kept on-site and/or on-line access made available to PMC and maintained on each visit by the Contractor. Each logbook or file shall contain at least the following items:

• Pest Control Plan: A copy of Invader Pest Management’s approved Pest Control Plan, including labels and MSDS sheets for all pesticides used in the building, brand names of all pest control devices and equipment used in the building, and the Invader Pest Management’s proposed service schedule for the building.

• Pest Control Work and Inspection Report: Pest Control Work and Inspection Report, or an equivalent Invader

Pest Management Service Report Form. These forms, along with dispatched work requests (from PMC –with work order or PO # for tracking purposes) will be used to advise the Invader Pest Management of routine service requests and to document the performance of all work, including emergency work. Upon completion of a service visit to the building or site, Invader Pest Management’s employee performing the service shall complete, sign, and date a Service Report and/or Customer required Form – referencing the work Order and/or

PO # and return it to the logbook or file on the same or succeeding day of the services rendered. If an electronic file is utilized – Work & Inspection report may be emailed.

• Contractor’s Service Report Forms: Customer copies of the Contractor’s Service Report Form, documenting all information on pesticide application required by statute in the jurisdiction where service is actually performed.

These forms shall not be mandatory if all required information on pesticide application is included on the Pest Control Work and Inspection Report.

Re-Evaluate: At a minimum, annually the PMC, PMD and the PMP should review the IPM Plan and determine the success of the plan. As with any successful plan, openly looking at past failures and successes leads to a better program for everybody.

Quality Assurance

QUALITY CONTROL PROGRAM

Invader Pest Management shall establish a complete quality control program to assure the requirements of the contract are provided as specified. Within thirty (30) working days after to the starting date of the contract, the Invader Pest

Management shall submit a copy of the Quality Control Program to the PMC. The program shall include at least the following items:

• Inspection System: Invader Pest Management’s quality control inspection system shall cover all the services stated in the contract along with the findings of the Initial Service – Building Inspection, and all site-specific instructions, access, and security protocols for service to be performed. The purpose of the system is to identify and establish the site-specific service protocol to have a measurable scope of service to compare, detect and correct deficiencies in the quality of services before the level of performance becomes unacceptable and/or the PMC identifies the deficiencies.

• Reporting (Communication)/Follow up: Regular reporting of PMP findings and recommendations found during regular scheduled service visits will be addressed with site PMC through Email notification or direct phone call in case of urgency of matter.

• Checklist: A quality control checklist shall be used in evaluating contract performance during regularly scheduled and unscheduled inspections. The checklist shall include every building or site serviced by Invader

Pest Management as well as every task required to be performed.

• File: A quality control file shall contain a record of all inspections conducted by Invader Pest Management Quality Assurance Inspector and any corrective actions taken. The file shall be maintained throughout the term of the contract and made available to the PMC upon request.

• Inspector(s): Invader Pest Management will provide the name(s) of the individual(s) responsible for performing the quality control inspections.

Customer Responsibilities

Maintain Good Storage Practices – All stored articles should be stored in a manner that allows 8 inches of clearance between the stock and the walls.