Appendix_J-7_-_Customer_Satisfaction_Surveys.pdf
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- Solicitation number
- 19AQMM19R0182
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Appendix J-7
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U.S Department of State Overseas Security Installation Services
Solicitation No. 19AQMM19R0182 Section J: Appendices
APPENDIX J-7: CUSTOMER SATISFACTION SURVEYS
GTM Customer Satisfaction Survey
SURVEY PHASE
Date:
Post:
Project #:
Point of Contact for service provided:
Strongly Agree (5)
Agree (4)
Somewhat Agree (3)
Disagree (2)
Strongly Disagree (1)
1.) The Pre-Survey Outbrief was professional and complete.
2.) The survey was conducted with minimal disruption to Post and staff.
3.) The survey team members conducted themselves in a professional manner.
4.) The Project Manager demonstrated technical knowledge.
5.) The DE(s) demonstrated technical knowledge.
6.) The CAD Technician(s) demonstrated technical knowledge.
7.) The survey was completed on schedule.
8.) The team addressed the RSO’s concerns.
9.) The team addressed PME’s concerns.
10.) The 30% Briefing Presentation was professional and effectively addressed security concerns observed at Post.
GTM Customer Satisfaction Survey
CLOSEOUT PHASE
Date:
Post:
Agree (4)
Somewhat Agree (3)
Disagree (2)
Strongly Disagree (1)
1.) The project was completed on
2.) The Site Installation Supervisor demonstrated technical and management knowledge.
3.) The installation team members demonstrated technical knowledge.
4.) Installation work was completed in a professional manner.
5.) The team completed a quality inspection of installed equipment and infrastructure prior to the arrival of the QAL/GTM inspector.
6.) The team resolved in-scope discrepancies identified by QAL/GTM inspector prior to team departure.
7.) The team cleaned up work areas.
8.) The installation was conducted with minimal disruption to Post and staff.
9.) The team maintained a professional relationship with Post during the installation.
10.) The team effectively communicated with the RSO.
POST CUSTOMER SATISFACTION SURVEY
CLOSEOUT PHASE
Date:
Post:
Agree (4)
Somewhat Agree (3)
Disagree (2)
Strongly Disagree (1)
1.) The installation was completed on
2.) The installation team members conducted themselves in a professional manner.
3.) The installation was conducted with minimal disruption to Post and staff.
4.) The installation was completed in accordance with the scope of work.
5.) During the executive summary meeting, the team passed on necessary documents and information for effective hand-off of upgraded systems.
6.) Comments:
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