SF-30,_Amendment_No._0003,_dated_10-24-2018.pdf

This pre-solicitation notice provides information about the Bureau of Consular Affairs Global Support Strategy for Overseas Consular Support Services 2.0 (GSS 2.0) contract opportunity. The Department of State seeks to award firm fixed price IDIQ contracts with multiple awards and a period of performance consisting of a one-year base period and nine one-year option periods. The Department of State requires contractors to provide business process support services, local offsite facilitation centers, program oversight and management, and customer service support at U.S. embassies and consulates abroad. Key services include information and appointment scheduling assistance, fee collection, document delivery, biometric collection, and customer experience management. The estimated ceiling for the GSS contract is $3.1 billion. Responses to the anticipated August 2018 solicitation will be evaluated based on the criteria in the solicitation. Award will be made to responsible offerors that provide best overall value to the government.