Section_J.8_ATTACHMENT_G__Past_Performance_Survey.pdf

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Attached to
Bureau of Consular Affairs Global Support Strategy for Overseas Consular Support Services 2. 0 (GSS 2. 0)
Solicitation number
19AQMM18R0311
Issued by

About this file

This notice is for a pre-solicitation of a firm fixed price indefinite delivery/indefinite quantity multiple award contract for overseas consular support services by the Department of State Bureau of Consular Affairs. The incumbent contractors are CGI Federal and General Dynamics Information Technology, with the current contracts expiring in February 2020. The follow-on Global Support Strategy 2.0 contract has an estimated ceiling of $3.1 billion over a one-year base period and nine one-year options. Services include information services, appointment scheduling, fee collection, travel document delivery, greeter services, and biometric collection at offshore facilities. A SECRET facility clearance is required, and the contract is set aside for U.S. firms. The NAICS code is 541513. The solicitation is expected to be released on August 10, 2018 via FedBizOpps.

Section J.8 Attachment G Past Performance Survey

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Text version

Solicitation Number 19AQMM18R0311

a. Contractor:

i. Current (or Completed) Contract Value: $

ACCEPTABLE: Indicates the Contractor's performance within the area of evaluation met the contractual requirements.

j. Brief Description of the Contract Requirement:

iv. E-mail Address:

d. Contract Number:

(Select responses from drop down menu)

iv. Indefinite Quantity or Requirements:

f. Contract Period of Performance:

(Select the rating that applies from drop down menu)

Overall ability to pro-actively and aggressively perform contract requirements:

h. Initial Contract Value: $

Overall ability to promote an environment with highly rated customer service:

Overall ability to leverage and integrate technology in support of contract goals and objectives:

EVALUATION AREA 2: QUALITY OF SERVICES

(Select the rating that applies from drop down menu)

Overall ability to maintain information confidentiality and integrity across all services performed:

Track record in protecting information and information technology resources from security threats, malfeasance, and fraudulent use:

Overall effectiveness in program, risk, quality, performance management capabilities:

Effectiveness and reliability of contractor's key personnel:

Effectiveness of the contractor's training program and performance skills:

Ability to retain qualified personnel on the project:

Timeliness in filling open positions:

EVALUATION AREA 3: TIMELINESS OF PERFORMANCE

Overall performance in planning, scheduling, and monitoring:

Completion of major milestones on schedule:

Timely completion of efforts within period of performance:

EVALUATION AREA 4: PRICE/COST CONTROL

(Select the rating that applies from drop down menu)

Quality, completeness, and accuracy of price/cost proposals:

Accuracy and timeliness of cost reports:

Ability to perform within negotiated costs/prices:

Ability to choose and manage subcontractors:

Ability to provide innovative solutions that resulted in cost savings:

EVALUATION AREA 5: BUSINESS RELATIONS

Ability to effectively manage contract:

(Select the rating that applies from drop down menu)

UNACCEPTABLE: Indicates the Contractor's performance within the area of evaluation experienced serious problems. The Contractor is/was in danger of being unable to satisfy contractual requirements and timely recovery is not likely or did not occur.

EVALUATION AREA 1: TECHNICAL SERVICES

(Select the rating that applies from drop down menu)

EVALUATION CRITERIA

EXCEPTIONAL: Indicates the Contractor's performance within the area of evaluation clearly and consistently exceed contractual requirements.

MARGINAL: Indicates the Contractor's performance within the area of evaluation experienced minor problems for which solutions were satisfactory.

PART II - GOVERNMENT PAST PERFORMANCE EVALUATION

e. Type of Contract

i. Negotiated or Sealed Bidding:

ii. Competitive or Non-Competitive:

iii. Firm-Fixed-Price, Cost-Plus-Fixed-Fee, Time-and-Materials, Labor Hour, or Other:

i. Name:

ii. Telephone Number:

iii. Facsimile Number:

vi. Position Title/Grade:

v. Mailing Address:

c. Technical Point of Contact Information

b. Customer Name (Federal Agency or Other):

ATTACHMENT G - PAST PERFORMANCE SURVEY

PART I - CONTRACT INFORMATION

Introduction: The United States Department of State (DoS) is currently conducting a competitive procurement for [Insert Title of Program] support services, for which the prospective offeror [Insert Name of the Company] has been requested to identify Government agencies with whom it is currently or has been recently under contract, to serve as potential references on its past performance record. You are being asked to complete the attached Contractor Past Performance Survey. You may also be contacted by a DoS procurement official to arrange a telephone interview, using the survey as the focal point of the interview. To ensure frank and open evaluations and expressions of opinions by evaluators, all parties are advised that the identity of respondents completing the survey will be held in confidence and will not be released or disclosed to the contractor or outside the Government.

Instructions: Please complete all areas of this form indicated in light yellow.

Solicitation Number 19AQMM18R0311

U. S. Department of State

(Select the rating that applies from drop down menu)

Based on this contractor's overall performance, would you award this contractor another contract?

COMMENTS (Please include any additional comments concerning the past performance of the contractor):

Overall ability to resolve performance issues:

EVALUATION AREA 7: OVERALL CONTRACT PERFORMANCE

Thank You for completing this past performance evaluation. Please email the completed survey to the following address:

EVALUATION AREA 6: CUSTOMER SATISFACTION

(Select the rating that applies from drop down menu)

Maintains a single effective point of contact to manage and resolve problems:

Effectiveness in interfacing with personnel in your organization:

E-MAIL ADDRESS: JonesTA3@state.gov

Office of Acquisition Management

ATTN: Tandra Jones

PHONE: 703-875-6699

Room 207, SA-6

P.O. Box 9115, Rossyln Station, Arlington, Virginia 22219

File details come from the government source that posted it. Updated .