Revised_Section_C.2.8.i_rev_11-2-18.pdf

19AQMM18R0311

(Revised 11-01-2018)

e. The Contractor shall deposit all fees collected from applicants into a Government account within one (1) business day of acceptance, unless the Contractor receives prior approval from the Government.

f. The Contractor shall provide an accurate and timely Daily Fee Receipt Collection and Sweep Report detailing each transaction that makes up the daily sweep within twenty-four

(24) hours of deposit into the U.S. Disbursing Officer's account, as detailed in Section F.6.1.6.

g. The Contractor shall be Payment Card Industry (PCI) and/or Visa International’s Account Information Security (AIS) compliant, and, at the Task Order level where applicable, provide to the Department an Annual Credit/Debit Card Financial Compliance Statement Report, as detailed in Section F.6.1.8. If a change in services causes the Contractor to be non-compliant after an annual report’s submission, the Contractor shall notify the Government immediately and provide monthly updates to the Government until any deficiencies are resolved.

h. The Contractor shall provide a Fee Reporting Controls Compliance Statement and Review Results Report, as detailed in Section F.5.1.2, prior to being permitted to support fee collection services; and

i. Provide a satisfactory SOC -1 Type 1 or Type 2 report in accordance with American Institute of Certified Public Accountants (AICPA) issued standards, currently SSAE-18, and/or ad hoc information on Fee Reporting Controls and Compliance, as detailed in Section F.5.12, upon Government request.

j. Collected consular fees shall not be comingled with other monies. The Contractor shall establish a dedicated bank account per fee collection type (e.g. separate accounts for cash and credit cards) where only consular fees are deposited and is used for the sole purpose of consular fee collection. Any fees associated with the account shall be paid from a different bank account, unless the Contractor receives prior approval from the Government. At the request of the Government, the Contractor shall provide a detailed bank statement with all debits and credits for the account(s).

k. The Contractor shall maintain a centralized database of all bank accounts used for consular fee collections, which shall be available to the Government. This database shall list the bank names, account numbers, and those individuals who are signatories on the accounts.

C.2.9 DOCUMENT DELIVERY SERVICES

a. The Contractor shall provide a service that allows both the Government and applicants using courier passback for returning documents and/or OFC services to check on the Contractor's customer-facing GSS website directly (not through a sub-vendor website) to check the status of their documents.

b. The Contractor shall provide multi-way service for select consular cases, such as revalidation cases, when the consular section specifically requests an applicant send additional paperwork needed for adjudicatory purposes (such as Immigration and Nationality Act Section 221(g) cases), and/or document passback. The courier shall deliver the documents to the consular section, and the consular section will return the documents by courier along with the applicant's passport/visa. Under limited circumstances, the Contractor shall be required to provide more than one (1) delivery