14-Scope of Services.pdf
PDF 129 KB Posted
- Attached to
- Security Guard Services for TOPB Marina
- Solicitation number
- RFP No. 2026-038
- Issued by
- Palm Beach County, Florida
About this file
This is a Scope of Services document for the Town of Palm Beach, Florida, detailing security guard service requirements for protecting the Town Marina, customer assets, and property while maintaining access control of four dock gates and three parking lots. The contractor must provide all necessary labor, management, supervision, vehicles, equipment, and materials to execute the specified services. Services include armed roving guard coverage and foot patrol of the marina, buildings, parking lots, and adjacent parks; maintenance of high visibility; monitoring of ingress and egress at dock gates and parking lots; ensuring gates remain secured; monitoring security cameras; completing daily slip occupancy reports, activities logs, and incident reports; and notifying appropriate authorities of emergencies. Coverage is required 365 days per year from 5:00 PM to 8:00 AM (15 hours daily; 105 hours weekly), with additional shifts scheduled as needed for special events and holidays. A non-mandatory pre-proposal conference will be held virtually via Microsoft Teams, interviews are scheduled for June 12, 2026, at 1:00 PM if conducted, and award will be made to the proposer offering the best value to the Town. Proposals may not be withdrawn for 180 days from the opening date.
All personnel performing guard duties must possess a Florida Class "D" and Class "G" Security License and must be able to understand and communicate in English. The contractor is responsible for all employee compliance, necessary permits, licenses, employment eligibility verification, and tax withholding. Equipment and documents provided by the Town include a cell phone for communication and a tablet for security camera monitoring, while the contractor must provide a working flashlight, rounds recording wand and software, and daily activity and incident report forms. The contractor must also provide an electric golf cart vehicle plainly marked with company name and logo, which remains on-site during guard duty with parking and charging hookup provided by the Town. The Town has established a deductions schedule for non-performance infractions ranging from $100 to $300, including sleeping on duty, failing to follow post orders, abandoning post, improper uniforms, and incomplete background investigations. Proposers must be regularly engaged in security guard services with evidence of satisfactory performance and sufficient delivery capacity, subject to pre-award facility inspections by the Town.
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Text version
SCOPE OF SERVICES
GENERAL
The Town of Palm Beach is seeking proposals from security guard service contractors for the purpose of providing services as follows:
• Protect Town Marina customer safety and their assets.
• Protect Town Property.
• Maintain access control of the four (4) dock gates and three (3) parking lots.
The Contractor shall provide all necessary labor, management, supervision, trucks, gas, oil, safety equipment and any other materials and equipment necessary to complete the work as specified.
Requirements for performing these services are as follows:
a. The Contractor shall notify the Contract Coordinator in the event of scheduling delays, changes or comments/complaints received from the general public.
b. Contractor’s employees shall present a neat, clean, well-groomed appearance and shall conduct themselves in a respectable manner while performing the duties of this RFP and while on Town Property.
c. The Contractor shall issue an ID card to each individual performing services for the Town.
d. Contractor’s employees shall wear uniforms at all times while on the job. Name of contractor shall be on shirts. Uniforms are to be crisp/ pressed, free of holes and stains.
Shirts are to be worn at all times while working in the Town of Palm Beach.
e. Any questions regarding this service (SECURITY GUARD SERVICES) shall be directed to the Contract Coordinator.
f. The Contract Coordinator shall formally communicate with contractor on a regular basis to review areas serviced by contractor’s employees.
g. The Contractor shall provide an electric golf cart type vehicle that shall be plainly marked with the company name and logo. This vehicle shall be on-site while a guard is on duty. The Town will provide a 24 hour/7 day a week parking space with charging hookup but at minimum, this vehicle shall remain on property while the guard is on duty.
h. The Contractor shall have their personnel supervised by a qualified supervisor. As a fully authorized agent of the Contractor, the supervisor must be capable of making on-site decisions to perform the work in accordance with the specifications contained in this
RFP.
i. The Contractor is responsible for ensuring that all personnel performing guard services for the Town of Palm Beach is able to understand and communicate in English.
j. Contractor shall provide a daily log of activities for each respective area after completion of a shift worked.
k. Contractor personnel shall complete vessel inventory and follow any specific direction related to the Marina, vessels and guests related to safety/security, after hours arrival/departure, or situations that may present themselves.
l. While on duty the guard shall have access only to the Australian Dock Captains Lounge for restroom and lunch breaks, for shelter during inclement weather, and completing required forms. The guard shall dispose of any waste material, food items or other scrap material in a provided waste basket or container. Other offices shall be entered only by permission of the Dockmaster or his/her designate.
DEDUCTIONS FOR NON-PERFORMANCE OF SERVICES:
The TOWN may reduce the invoice by the following amounts for noted infractions:
A. Sleeping on duty $200.00 B. Failing to follow post orders $100.00 C. Abandoning Post $200.00 D. Failing to complete guard incident report $100.00 E. Improper or soiled uniform $100.00 F. Late for duty $100.00 G. Improper license $200.00 H. Reassigning a guard to any post previously suspended $200.00 I. Not properly equipped $100.00 J. Incomplete or improper background investigation $300.00 K. Untrained guard assigned to post $300.00 L. Littering of Marina property $100.00
SCOPE OF WORK
Services:
The contractor’s services shall include, but not be limited to:
• Armed Roving Guard Services/Foot Patrol of :
Marina Buildings Parking Lots Adjacent Parks
• Maintain high visibility while on duty
• Monitor ingress and egress of Dock Gates
• Monitor ingress and egress of parking lots
• Insure gates are shut and locked at all times during shift
• Monitor security cameras between rounds
• Monitor parking lots and compactor areas
• Complete daily Slip occupancy report
• Complete daily activities and incident reports
• Complete dock rounds
• Notify Dockmaster/Assistant Dockmaster and Palm Beach Police Department of emergencies
Coverage Required:
365 days a year – 5PM to 8AM 15 hours per day; 105 hours per week
Special Events
Special events include but are not limited to Boat Shows, protest happening, unscheduled work hours, etc.
Holidays
Additional shifts will be scheduled on an as-needed basis by the Contract Coordinator
OTHER REQUIREMENTS
All personnel performing guard duties shall possess:
Licenses:
• State of Florida Class “D” Security License
• State of Florida Class “G” Security License
Equipment:
• Cell Phone – provided by the Coordinator to establish communication between the guard, the Town’s dispatch, the vendor’s dispatch and customers.
• Tablet – provided by the Town to monitor security cameras
• Working Flashlight
• Rounds recording wand and software – provided, installed and maintained by the contractor
Documents:
• Report Forms
• Incident Report Form
EMPLOYMENT REQUIREMENTS
Contractor shall be responsible for ensuring that all employees are in compliance at all times with the Terms, Conditions, and Specifications outlined in the RFP. The Contractor shall be responsible for obtaining all necessary permits, licenses and/or registration cards, I-9 Form (Employment Eligibility Verification) in compliance with all applicable federal, state and local statutes pertaining to employees and services specified. Contractor shall be responsible for any federal, state or locally mandated tax withholding associated with wages of their employees.
COMPETENCY OF PROPOSERS
Pre-award inspection of the proposer’s facility or of their customer’s locations may be made prior to award of Contract. Proposals will be considered only from firms which are regularly engaged in the business of providing SECURITY GUARD SERVICES as described in this RFP and who can provide evidence that they have established a satisfactory record of performance and a sufficient delivery fleet to insure satisfactory execution of the services under the terms and conditions herein stated. The term “equipment and organization” as used herein shall be construed to mean a fully equipped and well-established company in line with the best business practices in the industry and as determined by the proper authorities of the Town.
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