121776 O5 McCall Cleaners LLC Response.pdf

Contents Proposal for Janitorial Services Letter of Intent Overview Company Values Staffing Model Compensation Strategy & Local Market Analysis – Lincoln, Nebraska Scope of Services

Routine Janitorial Services (Nightly) Restrooms & Kitchen Areas (Nightly) Routine Janitorial Services (Weekly) Routine Janitorial Services (Quarterly) Routine Janitorial Services (Semi-Annual) Services Performed As Needed

Cleaning Schedule Cleaning Schedule by Facility Additional Scheduling Details

Quality Assurance Sustainability Equipment & Products Transition Plan Pricing Point of Contact References

McCall Cleaners

Proposal for Janitorial Services Prepared for:

Various Buildings for Lincoln

Prepared by:

Joshua O’Donnell McCall Cleaners Phone: (208) 271-1812 Email: jodonnell@mccallcleaning.com

Date Submitted: July 08, 2025

Letter of Intent We at McCall Cleaners are pleased to submit this proposal in response to the Request for Proposal (RFP) for janitorial services at Various Buildings for Lincoln. It was a pleasure speaking with your team and reviewing the school facilities to better understand the expectations and scope of work required.

This letter confirms our intent to provide professional, dependable cleaning services that align with Various Buildings for Lincoln operational standards. We believe that our experience, attention to detail, and commitment to excellence position us to be a valuable service provider for Various Buildings for Lincoln.

Should McCall Cleaners be awarded this contract, we are fully prepared to begin onboarding, training, and mobilization immediately. We are committed to ensuring a smooth transition and consistent service performance from day one.

Thank you again for the opportunity. We look forward to the possibility of working together.

Sincerely, Joshua O’Donnell McCall Cleaners Phone: (208) 271-1812 Email: jodonnell@mccallcleaning.com

Overview McCall Cleaners has serviced the Coeur d’Alene School District, covering over 1.1 million sq.

ft. with a team of 19 full-time employees, 5 substitutes, and 2 quality control managers, supported by a dedicated district manager. We also have performed contracts for the McCall-Donnelly School District (235,540 sq. ft.) and Cascade School District (91,270 sq. ft.)

in addition to municipal clients including McCall City Hall, McCall Public Library, and Public Works.

Founded by my wife, Kari, and me, McCall Cleaners began as a family-operated business focused on hands-on service and rigorous attention to detail. Kari brought over 15 years of experience operating a Forest Service childcare center, and my background as a Marine Corps Air Traffic Control Radar Supervisor and Crew Chief equipped me with skills in leadership, operations, and precision. We started small, refining every process ourselves to ensure quality. As demand grew, we expanded strategically—never compromising on service quality. Today, with over 30 employees, we remain committed to controlled, sustainable growth, supported by a leadership model that prioritizes accountability and client satisfaction.

Company Values Service Philosophy We believe that cleanliness is more than a task—it is a critical part of how facilities support their communities. Our service is rooted in the philosophy that every building we care for should be a reflection of the people who use it. We strive to ensure that Various Buildings for Lincoln is always safe, clean, and welcoming. Our staff understands that their role directly impacts the comfort, health, and productivity of Various Buildings for Lincoln occupants.

We view every client relationship as a partnership. Our mission extends beyond cleaning— it’s about creating spaces that are safe, welcoming, and professionally maintained.

Commitment to Controlled Growth Our growth philosophy is designed to preserve quality over quantity. We only take on contracts we are confident we can fully support with our existing managerial structure, staff, and training resources. This deliberate approach prevents the pitfalls of overexpansion, maintains personalized client service, and ensures our teams are never stretched thin.

Our refusal to franchise is intentional. We grow only when we can guarantee the quality of service will never falter.

Customer First Approach Every decision we make is guided by what will best serve our clients. Our staff are trained to go beyond cleaning tasks to consider how their work affects the day-to-day experience of

Various Buildings for Lincoln staff and visitors. Whether it’s accommodating last-minute requests, adapting to special events, or resolving issues quickly, our focus remains on delivering a service that feels truly responsive and client-centered.

Our entire team understands that the job isn’t just cleaning—it’s representing your facility with integrity, professionalism, and care every single day.

Staffing Model Our staffing model is built around a Recruitment, Training, and Accountability Framework.

This ensures consistent, high-quality service tailored to each facility’s needs.

**On-Site Training & Oversight:**

• Hands-on training at the assigned facility.

• Site-specific task checklists from day one.

• Minimum one English-fluent supervisor per shift.

• Training led by ownership or senior managers.

**Accountability & Technology:**

• ClockShark GPS-based tracking for real-time verification.

• Monitors attendance, time tracking, and compliance.

• Clients have visibility into schedules and reports.

**Manager & Staff Hiring:**

• Managers require proven operational leadership, evaluated via a detailed 40-question interview.

• Staff go through a 3-step hiring process: phone screen, in-depth interview, and on-site working trial.

• Compensation is set competitively for the local market, ensuring retention and service consistency.

Our staffing model is designed to meet the daily, weekly, and periodic janitorial needs of all designated State of Nebraska buildings under this contract, while maintaining operational efficiency and adherence to all quality standards. Staff are assigned strategically across facilities based on required service frequencies, building square footage, and site-specific security or safety requirements.

Evening shifts run from 5:00 PM to 1:30 AM, covering major buildings such as the Nebraska State Office Building (NSOB), State Patrol Headquarters, 501 Building, State Laboratory, TSB, 1526 Building, Ferguson Center, and the Executive Building. Day shifts are focused on facilities like Whitehall Campus and Surplus Property, as well as day porter duties at the 501 Building.

While exact daily personnel counts may vary slightly by facility and shift, the structure ensures all janitorial tasks are completed on schedule and to standard, including restroom sanitization, floor care, glass cleaning, trash removal, and special requests. Cross-training is emphasized so that cleaners can flexibly cover multiple facilities and responsibilities.

Employees are security-cleared where necessary and trained in sensitive or specialty areas like laboratories or law enforcement facilities.

Deep cleaning and floor finishing are assigned during lower-volume cleaning nights or scheduled in advance on weekends. All work is supervised and supported by working team leads who participate in nightly cleaning while also managing quality control and shift coverage. This model ensures consistent execution without requiring additional supervisory overhead.

Compensation Strategy & Local Market Analysis – Lincoln, Nebraska At McCall Cleaners, we recognize that offering competitive, livable wages is essential to delivering exceptional service. Our compensation philosophy ensures that our staff can thrive within the communities we serve—particularly in Lincoln, Nebraska.

To align our wages with local economic conditions, we've conducted a comprehensive market analysis. Key economic indicators for Lincoln include:

• Population of Lincoln Metro: Approximately 340,000 residents

• Median Household Income: $66,928

• Average Household Income: $85,412

• Unemployment Rate: 2.6% (as of 2024)

• Median Home Value: $281,000

• Median Gross Rent: $1,095/month

For entry-level workers under 25 years old, the median annual income in this region is approximately $28,600, equating to roughly $13.75 per hour.

In response to these economic factors, McCall Cleaners offers:

- General Janitorial Staff: Starting wage of $16.00 per hour, about 16% higher than the regional entry-level median. This equates to an annual income of approximately $33,280, assuming a 40-hour workweek.

- Supervising Staff: Starting wage of $20.00 per hour, equating to $41,600 annually, which reflects the increased responsibility of oversight, training, and quality assurance.

This compensation structure is designed to:

• Support employee retention and job satisfaction

• Provide a livable income that exceeds local wage standards

• Attract skilled candidates in a competitive labor market

• Ensure consistent, high-quality service delivery through workforce stability

Our approach demonstrates McCall Cleaners’ ongoing commitment to both our employees and our clients, recognizing that a well-compensated, motivated staff is the foundation of superior janitorial service.

Scope of Services Submitted to:

The State of Nebraska (State), Department of Administrative Services (DAS), Materiel Division, State Purchasing Bureau (SPB)

Scope of Services can be changed and amended to fit the needs of the State of Nebraska and its designated facilities. If there is anything additional or not covered by our example list provided, we welcome communication and collaboration. Any changes required to the Scope of Services will not incur a change in pricing unless additional staffing is required. All services can be adjusted with mutual agreement and notice.

Routine Janitorial Services (Nightly) Category Task Description

Exterior / Entryways • Empty all exterior ash receptacles and wipe clean with damp cloth

• Wash and clean all entryway glass (inside and out)

• Clean matting at entrances

Trash & Recycling • Empty all waste and recycling receptacles

• Replace liners as needed

• Remove all trash/recycling to proper bins

Floors • Dust-mop all hard surface floors

• Damp-mop to remove dirt and spots

• Spot vacuum carpets and spot clean as needed

Glass & Surfaces • Spot clean door and partition glass (remove fingerprints/smudges)

• Dust all horizontal surfaces (files, tables, chairs, racks, etc.) excluding desktops

Fixtures & Equipment • Clean and sanitize all drinking fountains

• Clean custodial closets and slop sinks

Restrooms & Kitchen Areas (Nightly) Category Task Description

Trash & Recycling • Empty all waste and recycling receptacles

• Replace liners as needed

Dispensers • Clean and service all restroom dispensers (paper towels, soap, toilet tissue, etc.)

Fixtures & Surfaces • Clean and disinfect all restroom and kitchen fixtures using germicidal cleaner

• Clean microwave and refrigerator handles

• Clean countertops, tabletops, mirrors, chairs

Walls / Partitions • Clean all restroom/kitchen walls, doors, partitions, and shelves using germicidal solution

Floors • Sweep and thoroughly wet mop all floors with germicidal cleaner

• Use separate mop heads for restrooms and breakrooms

Routine Janitorial Services (Weekly)

Hardware & Fixtures • Clean kick plates

• Polish brass/stainless handles, doorknobs, elevator buttons, and switch plates

Floors • Buff all hard surface floors

• Refinish as needed

Carpets • Thoroughly vacuum all carpets using upright (beater brush) and detail vacuums

Routine Janitorial Services (Quarterly)

Receptacles • Thoroughly wash all large trash and recycling receptacles

Carpets • Shampoo carpeted corridors 3 feet wide or more

Routine Janitorial Services (Semi-Annual)

Receptacles • Wash all small/desk-size waste and recycling bins (as needed)

Glass & Vents • Clean all interior glass not otherwise covered for more frequent cleaning

• Clean all building diffusers and air vents

Carpets • Shampoo conference room and office area carpets

Floors • Strip, wax, and refinish all hard surface floors

Services Performed As Needed

Upholstery • Spot clean upholstered chairs

Floors • Wax hard surface floors as needed or per building representative’s instruction

Carpets • Shampoo/extract carpets as needed or per building representative’s instruction

Additional Services • Perform tasks not noted in the RFP, as instructed by the building representative

Cleaning Schedule

Cleaning Schedule by Facility Building Cleaning Days Time Notes

NSOB Tuesday & Friday 5:00 PM – 1:30 AM Full night crew. 150 total hours/week across both shifts.

TSB Tuesday & Friday 5:00 PM – 1:30 AM Covered by NSOB floaters. Light-duty tasks.

Executive Building Tuesday & Friday 5:00 PM – 1:30 AM Paired with TSB or 1526; low-traffic site.

501 Building Monday – Friday Night: 5:00 PM –

1:30 AM

Day: 9:00 AM – 1:00

PM

Nightly service with additional day porter.

1526 Building Monday & Thursday 5:00 PM – 1:30 AM Moderate service level; paired with another low-traffic building.

Ferguson Center Tuesday & Friday 5:00 PM – 1:30 AM Paired with 1526 or Executive Building.

State Laboratory Monday – Friday 5:00 PM – 1:30 AM Sensitive area;

requires cleared and trained staff.

Surplus Property Monday & Thursday 2:00 PM – 4:00 PM Light day shift;

covered by Whitehall/Day porter team.

Whitehall Campus (13 sites)

Varied (Mon–Fri coverage)

Day & Night shifts Split coverage with assigned cleaners rotating daily across cottages, academy, mansion.

State Patrol HQ Monday – Friday 5:00 PM – 1:30 AM Full nightly scope with secured access;

requires background-checked team members.

Additional Scheduling Details

• Deep Cleaning / Floor Work: Scheduled during lighter nightly shifts or weekends. No dedicated floor crew; assigned to staff based on capacity.

• Emergency / Special Services: To be arranged with at least 48 hours’ notice, unless otherwise approved by the building representative.

• Alternate Hours: Can be arranged upon mutual agreement with SPB and site contacts.

Quality Assurance Our Quality Assurance Plan follows a structured lifecycle:

**Daily Checks:**

• On-site supervisor conducts end-of-day walkthroughs.

• Checklist-based task verification.

• Reports sent to Area Manager and ownership.

**Monthly Audits:**

• Area Manager conducts formal audits.

• Evaluates appearance, timeliness, completeness.

• Corrective actions within 7 days if needed.

**Client Feedback Loop:**

• Weekly check-ins during first 30 days.

• Quarterly (or monthly for key contracts) review meetings.

• Feedback tickets resolved within 24-72 hours.

**Ongoing Training:**

• Bi-annual refresher training.

• Monthly huddles to address updates or issues.

• Bonuses for high QA scores and improved performance.

Sustainability At McCall Cleaners, sustainability isn’t a side effort—it’s part of how we operate every day.

We are committed to reducing environmental impact through the use of EPA-certified cleaning products, microfiber technologies that minimize water usage, energy-efficient practices, and responsible waste management. Our comprehensive sustainability action plan not only enhances indoor environmental quality for our clients but also aligns with broader community and environmental goals.

Our plan includes:

• Eco-Friendly Products

• Water & Energy Conservation

• Waste Reduction & Recycling

• Sustainable Supplies

• Staff Training

• Use of Technologies like electrostatic sprayers

• Pursuit of certifications (LEED, Green Seal)

• Fleet efficiency with hybrid/electric vehicles

• Promotion of circular economy practices.

The rollout follows 4 phases: (1) Preparation & Planning, (2) Implementation, (3) Monitoring, (4) Continuous Improvement.

Equipment & Products Equipment/Item Certification/Standard Notes

ProTeam Super Coach HEPA Backpack Vacuum

Green Seal Certified (GS-37) Low noise, high filtration

Sanitaire EON Quiet Clean HEPA Upright

CRI Gold Label, LEED Qualified

For carpeted areas

Microfiber Mop & Rags Supports GS-42 Practices Reduces water & chemical usage

Standard Janitorial Cart & Accessories

Supports GS-42 Central hub for supplies/tools

Mop Buckets w/ Wringer Supports GS-42 For wet mopping tasks

Focus MP11 Multi-Purpose Cleaner

GS-37, GS-40 Certified General-purpose EPA safer cleaner

Focus GC55 Glass Cleaner GS-37, GS-40 Certified Streak-free formula

Focus Safe2Clean Peroxide Cleaner

GS-37, GS-40 Certified Disinfects and deodorizes

Focus ZF33 Zinc-Free Floor Cleaner

GS-37, GS-40 Certified For sustainable floor care

These tools are chosen for their performance, durability, and minimal environmental impact. HEPA-filter vacuums improve indoor air quality, microfiber reduces chemical waste, and all cleaning solutions are Green Seal certified for health and sustainability. This list can be used as a reference list if the Valle del Sol Community Health is looking for Green Seal Approved equipment and supplies.

Transition Plan Timeline Major Milestones

Day 1-10 Hire & onboard manager; begin recruiting staff

Day 11-20 On-site training, facility walkthroughs, checklist setup

Day 21-30 Team fully onboarded, trial runs, adjustments made

Day 31+ Full operations begin, with QA monitoring in place

While we recommend a 30-day ramp-up for optimal results, we are fully capable of accelerating to an 8-day launch when circumstances demand. Our flexible onboarding system, pre-established training modules, and a deep roster of qualified substitutes enable us to adjust staffing and management timelines rapidly while maintaining service quality.

Pricing Please see Pricing Table provided

Point of Contact Primary Contact Until Site Supervisor is Assigned:

Joshua O’Donnell Phone: (208) 271-1812 Email: jodonnell@mccallcleaning.com

References Name Organization Phone Email

Jason Clay MDSD School District

(208) 634-2161 jclay@mdsd.org

Meg Locke McCall Public (208) 634-5522 mlojek@mccall.id.us

Library

Kurt Wolf McCall City Hall (208) 634-3006 kwolf@mccall.id.us

BessieJo Wagner McCall Transit Building

(208) 634-7142 bwagner@mccall.id.us

Jodi Weaver McCall Public Works

(208) 634-8945 jweaver@mccall.id.us

Kevin Smith Cascade School District

(208) 630-6057 kevinsmith@cascadeschools.org

Deanne Waddell

Brundage Bungalows

(208) 598-5609 info@brundagebungalows.com mailto:bwagner@mccall.id.us

RFP 121766 O5

Cleaning Services – Various Lincoln Facilities

Bidder Name: ___________McCall Cleaners LLC____________________

Cost per square foot for Additional Facility (RFP Section V.G.1 – 5) Cleaning 2 days per week monthly cost per square foot.

$_0.17________________

Cleaning 5 days per week monthly cost per square foot

$____0.14_____________

Location Address Square Footage (Daytime)

Square Footage (Evening)

Initial Term Base Monthly Cost

NSOB (Section V.H.)

301 Centennial Mall South 1,412 364,387 $ 19,008.00

TSBC (Section V.I.) 1400 M Street none 12,210 $ 408.00

Executive (Section V.J.)

521 South 14th Street none 21,420 $ 840.00

501 (Section V.K.)

501 South 14th Street 18,910 29,765 $ 10,392.00

1526-FNAB (Section V.L.) 1526 K Street none 80,807 $ 7,488.00

Ferguson (Section V.M.)

700 South 16th Street none 6,105 $ 408.00

State Health Lab (Section V.N.)

3701 South 14th Street none 29,429 $8,304.00

Surplus Property (Section V.O.) 5001 S. 14th street 1,493 None $408.00

Whitehall (Section V.P.)

2320 North 57th Street 35,390 57,820 $ 12,456.00

NEBRASKA STATE PATROL

HEADQUARTERS (Section V.Q.)

4600 Innovation Drive Lincoln, NE 68521 none 84,000 $8,304.00

A La Carte Items:

Cost per chair for chair cleaning (RFP Section V.G.6.a)

$ 80.00 ____________

Cost per square foot for waxing hard surface floors (RFP Section V.G.6.b)

$0.30/sqft

Cost per square foot for extracting/shampooing carpet (RFP Section V.G.6.c)

0.25/sqft________________

Hourly rate for performing work not noted in RFP (RFP Section V.G.6.d)

$ 18.00________________

121776 O5 McCall Cleaners LLC File 3 of 3