04_Attachment_C_-_Agency_Terms_-_Updated.docx
DOCX document 28 KB Posted
- Attached to
- Inmate Communications Solutions
- Solicitation number
- EV00000939
- Issued by
- Oklahoma
About this file
This is an Agency Terms attachment document for Solicitation No. EV00000939 issued by the Oklahoma Department of Corrections (ODOC) through the Office of Management and Enterprise Services (OMES) Central Purchasing division for inmate communications solutions. The contract may be designated as a statewide contract under 74 O.S. § 85.5(G)(3), with proposals due October 29, 2026. The document establishes comprehensive operational requirements and performance standards for the selected contractor, including mandatory compliance with ODOC security procedures, facility access protocols, and Prison Rape Elimination Act attestations. Contractors must implement a Quality Control Plan with defined performance metrics and participate in regular communication with ODOC through weekly implementation meetings during the initial 12-month transition period, monthly management review meetings with senior leadership, and quarterly oversight meetings to assess key performance indicators and financial reporting.
The contractor is responsible for all sales tax compliance and payments to the Oklahoma Tax Commission, with commissions paid monthly in arrears by the 15th of the following month via electronic funds transfer, subject to 1.5% monthly interest on late payments. A performance bond of $5,000,000.00 is required, maintained throughout the contract term including renewals, and must be submitted ten calendar days prior to the contract start date with proof of renewal for each subsequent 12-month renewal period. The contractor must indemnify ODOC from all claims arising from employee demands, subcontractor obligations, or third-party liabilities incurred during contract performance. All contractor employees, agents, and representatives entering secure facilities must pass background checks submitted minimum two weeks prior to arrival, and the contractor must comply with reassignment requests if ODOC identifies security concerns. Strict security protocols prohibit weapons, contraband items, tobacco products, and outside paper products without written permission.
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Other files
| File | Type | Posted |
|---|---|---|
| 11_Exhibit_6_-_Non-Regulated_FCC_Categories_.xlsx | XLSX spreadsheet | |
| 10_Exhibit_5_-_Facility_Information.xlsx | XLSX spreadsheet | |
| 08_Exhibit_3_-_Third_Party_Supplier_Info.xlsx | XLSX spreadsheet | |
| 13_OMESformCP076.pdf | ||
| 14_OMESformCP004.pdf | ||
| EV939_OMESFormCP020.docx | DOCX document | |
| 15_Exhibit_8_-_Site_Visit_Schedule.pdf | ||
| 07_Exhibit_2_-_Reference_Sheet.pdf | ||
| 01_Bidder_Instructions.pdf | ||
| 03_Attachment_B_-_General-Terms.docx | DOCX document | |
| 09_Exhibit_4_-_Mandatory_Requirements_and_Scope_of_Work_.docx | DOCX document | |
| 02_Attachment_A_-_Agency-Purpose.pdf | ||
| 12_Exhibit_7_-_Pricing.xlsx | XLSX spreadsheet | |
| 12_Exhibit_7_-_Pricing_Revised.xlsx | XLSX spreadsheet | |
| 06_Exhibit_1_-_ExecutiveSummaryWorksheet.xlsx | XLSX spreadsheet | |
| 05_Attachment_D_-_IT-Terms.docx | DOCX document | |
| 02_Attachment_A_-_Agency-Purpose_(Updated).pdf | ||
| EV939_Amendment_No.1.pdf |
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Text version
ATTACHMENT C
AGENCY TERMS
SOLICITATION NO. EV00000939
1 Security
1.1 Security: Contractor employees, agents, and representatives shall comply with all security and identification procedures at ODOC facilities. ODOC is responsible for alerting Contractor to these requirements prior to the commencement of work.
1.2 Security requirements may include, but are not limited to:
A. Identification: All employees, agents, and representatives of the Contractor, while working on State property, shall carry or display acceptable identification.
B. Vehicle/Tool/Equipment Security: Drivers must turn off vehicle motors and lock cab doors whenever their vehicle is unattended. Tools and equipment must be secured. Vehicles shall be searched prior to entry and exit, causing up to a thirty (30) minute delay each way.
C. Offender Contact: Contractor’s employees, agents, and representatives shall minimize interaction with offenders or patients, and shall report any verbal contact to ODOC facility security staff before leaving the site.
D. Subject to Search: All persons, vehicles, packages and equipment entering a ODOC facility are subject to search. Persons are typically pat searched and required to clear metal detection devices. Packages, briefcases, purses, etc., will be searched with x-ray equipment. A drug K-9 may also be used to search persons, vehicles, packages, and equipment.
E. Contraband: Contractor employees, agents, and representatives shall not have any weapons including, but not limited to, guns, knives of any type or length, mace, stun-guns, or box cutters, cell phones, pagers, wireless PDAs, drugs, tobacco or tobacco-like products, alcohol (to include near-beer), cash (amount to be determined on a facility-by-facility basis) or any item deemed by facility to be potential contraband. Correctional officers can hold these items for delivery drivers at the delivery sally port and return them as the driver exits the grounds. Any illegal items shall not be returned and shall be reported to local law enforcement. Prescription drugs are allowed only in a one-day supply and must be in the original prescription container; Security staff shall be notified if prescription drugs are brought onto facility grounds.
F. Security Clearance: Contractor employees, agents, and representatives who enter secure facilities shall have prior approval to enter from facility security staff, generally involving a background check. The Contractor shall submit background check requests a minimum of two weeks prior to arriving at the facility. At facility discretion, Contractor shall comply with any requests to reassign a Contractor employee, agent, or representative, whether or not the individual has passed the background check if it is determined by facility that there is a security concern.
G. Tobacco Use Prohibited. The use of tobacco or tobacco-like products is prohibited throughout all indoor and outdoor areas of property owned, leased, loaned or under the control of ODOC, including parking lots owned or under the control of ODOC.
H. Paper Products Prohibited. Outside paper products are prohibited in the facility without prior written permission from the facility warden.
2 Prison Rape Elimination Act (28 C.F.R. § 115.17 and § 115.77)
2.1 Any sexual assault or sexual misconducted or attempted sexual assault or sexual misconduct between the Supplier, its employees, agents or representative and an offender is expressly forbidden. In addition, by accepting a contract with ODOC, Supplier attests that no employee, agent or representative of the Supplier who may have direct contact with ODOC offenders while performing the requirements of this contract has:
A. Engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility or other institution (as defined in 42 U.S.C. 1997);
B. Been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or C. Been civilly or administratively adjudicated to have engaged in the activity described above. Any supplier who engages in sexual abuse will be prohibited from contact with offenders and will be reported to law enforcement agencies and to relevant licensing bodies.
2.2 Any violation of this provision will be reported to law enforcement agencies and to relevant licensing bodies and will result in the filing of criminal charges as warranted. ODOC may also terminate the contract immediately when violations are found.
| 3. | Payments and Invoicing |
| 3.1 | The contractor shall comply with state law and Oklahoma Tax Commission (OTC) procedures with regards to sales tax. All sales tax returns and payments shall be the responsibility of the contractor. |
| A. | The contractor shall include applicable sales tax when orders are placed for the convenience of the inmates. |
B. Oklahoma §68-1357.34 authorizes a state sales tax exemption for inmates who are qualified disabled veterans with a United States Department of Veteran Affairs (VA) disability rating of 100 percent. Oklahoma §68-1361.2 requires the person to whom the sale is made be required to furnish proof of eligibility for the exemption as issued by the OTC. The Offender Banking System has a radio button to flag inmates who are in possession of this exemption. Because VA disability ratings can be reduced when an inmate changes facility locations, the gaining facility’s trust fund officer will re-validate the OTC exemption by examination of the exemption card.
3.2 Any commission payments shall be paid monthly, in arrears, no later than the 15th day of the following month.
A. Payments shall be made via electronic funds transfer (EFT) to an ODOC-designated account with a confirmation submitted to deposits@doc.ok.gov.
B. Late payments shall accrue interest at a rate of 1.5% per month (or the maximum rate allowed by Oklahoma law) from the due date until paid in full.
C. The contractor shall provide a detailed monthly revenue and commission report (in ODOC-approved format) with each payment, including:
· Total gross revenue by service type and facility
· Commission calculation
· Any deductions or adjustments with supporting documentation
· Year-to-date totals
| 4. | Payment Indemnification |
| 4.1 | The contractor shall be responsible for issuing payments for services performed by the contractor’s employees and will indemnify and hold the ODOC harmless from all claims whatsoever growing out of the lawful demands of employees, subcontractors, suppliers or any third party incurred in the furtherance of the performance of the contract. |
| 4.2 | The contractor shall furnish, at the ODOC’s request, satisfactory evidence that all obligations of nature herein above designated have been paid, discharged or waived. |
| 5. | Performance Bond |
| 5.1 | The contractor shall provide a performance bond in the amount of $5,000,000.00. The bond shall remain in effect until expiration of the contract including all renewal periods. The contractor shall provide the performance bond to the Contracting Officer ten (10) calendar days prior to the contract start date. The contractor shall provide proof of performance bond renewal with each subsequent twelve (12) month contract renewal. The form of the bond shall be the standard form of performance bond such as usually and customarily written and issues by surety companies licensed and authorized to do business in the State of Oklahoma. The bond shall not be pledged against any debt or security for any lien. After securing the performance bond, it shall be the responsibility of the contractor to notify the issuing surety of any change of circumstances. The bond will be used in the event of insolvency or failure by the contractor for any reason, to fulfill its obligations under the contract. After notification of default procedures, collections against the bond are in addition to any other remedies as authorized by law and do not constitute a waiver of any additional remedy |
| 5.2 | All bond submittals shall contain all terms of the bond or applicable to the bond. |
| 5.3 | Said bond shall be conditioned upon the faithful performance of the contract. |
| 5.4 | This guarantee shall be submitted in the form of good and sufficient bond drawn upon an Insurance or Bonding Company authorized to do business in the State of Oklahoma. |
| 5.5 | The contractor and the Surety(-ies), jointly and severally, bind themselves, their heirs, executors, administrators, successors and assigns to the State to pay for the labor, materials and equipment furnished for use in the performance of this contract, which is incorporated herein by reference. |
| 5.6 | This guarantee shall be submitted in the form of good and sufficient bond drawn upon an Insurance or Bonding Company authorized to do business in the State of Oklahoma. |
| 5.7 | The bond shall be retained by ODOC to ensure there are no existing judgements, claims, accounts, liens, or other similar type of obligations outstanding and unpaid arising under the resultant contract or from labor or materials having been furnished for or delivered to this project. With presentation by the contractor of the final invoice, the contractor is representing that all persons or entities furnishing labor or materials used in this project, or under said contract, have been paid in full. Upon submission of the final invoice, the contractor shall provide a written statement from the Bonding Company specifically releasing the State of Oklahoma from any responsibility should any unpaid accounts or claims arise against the contractor for labor or material furnished under said contract or delivered and used in said project. |
| 5.8 | The contractor and the Surety(-ies), jointly and severally, bind themselves, their heirs, executors, administrators, successors and assigns to the State to pay for the labor, materials and equipment furnished for use in the performance of this contract, which is incorporated herein by reference. |
| 6. | Contract Monitoring |
6.1 The contractor shall submit an ODOC-approved Quality Control Plan for monitoring and assessing the success of its services. The plan shall include criteria that define acceptable or unacceptable performance metrics based on industry standards.
| A. | The contractor shall ensure that outcome measurables indicate results achieved. |
| B. | These reports shall be in a format accepted by ODOC and all metrics shall be completed as acceptable before an assignment can be considered complete. |
6.2 The contractor and ODOC shall maintain open, regular and effective communication throughout the term of the contract to ensure successful implementation, ongoing performance and continuous improvement of the systems, to include, but not limited to:
| A. | Weekly Implementation/Transition Phase Meetings - During the initial implementation and transition period (first 12 months or until full system acceptance by ODOC), meetings shall occur at least weekly or as needed to track milestones, resolve issues and ensure timely completion |
| B. | Monthly Management Review Meetings - Comprehensive review of contractor performance, service levels, system uptime, incident reports, user feedback and compliance with all contract requirements. These meetings shall include senior contractor management and ODOC Chief Financial Officer, ODOC Administrator of Contracts & Acquisitions and ODOC Chief of Operations. |
| C. | Quarterly Oversight Meetings - Strategic assessment of the program, review of key performance indicators (KPIs), financial/commission reporting, risk identification and long-term planning. |
| D. | Ad Hoc/Emergency Meetings |
| E. | Either party may request additional meetings with reasonable notice (within 24–48 hours for urgent matters) to address critical incidents, system outages, security concerns, or other immediate issues |
Page 2 of 2 08/30/24
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