UNSPSC 93151514: Ombudsman services

UNSPSC 93151514 Ombudsman services (Commodity) encompasses neutral third-party dispute resolution and case adjudication services that state and local governments procure to manage administrative appeals, regulatory hearings, and conflict resolution within specialized domains including education law, healthcare reimbursement, employment mediation, and aging services administration. Recent solicitations show state and local buyers using this code for legal hearing officers presiding over special education due process disputes, arbitration service providers managing healthcare payment disputes, employee mediation services, and organizational development consulting involving conflict resolution and facilitation.

The issuing-body mix spans state education agencies, state banking and insurance regulators, state justice departments, state departments of aging, county health systems, and special-purpose water districts. Texas Education Agency has posted multiple solicitations for special education hearing officers under this code, while California Department of Aging and state health authorities represent repeat buyers. Recent opportunities include Texas Education Agency seeking special education hearing officers (RFP 701-26-017, due May 15, 2026, compensating officers at an hourly rate capped at $280.00 per hour); New Jersey Department of Banking and Insurance soliciting Chapter 32 arbitration services for out-of-network healthcare payment disputes (Bid Solicitation 26DPP01257, due May 28, 2026, with estimated annual volume of 5,500 units per service type); San Mateo County Medical Center requesting overpayment resolution services (RFP 66000-2526-225, due December 19, 2025); Texas Department of Criminal Justice soliciting statewide mediation services (Solicitation 696-HR-26-P030, estimated 350 mediations annually); Alameda County Water District requesting on-demand coaching, mediation, and team-building facilitation (RFP 25/26-13, due March 10, 2026); and California Department of Aging designating new Area Agencies on Aging for San Luis Obispo, Santa Barbara, and Ventura Counties. Geographic activity concentrates in California and Texas with secondary activity in New Jersey and nationwide state-level procurements. Qualification requirements across recent solicitations emphasize professional licensing, minimum experience thresholds (typically three to five years in relevant domains), and specialized knowledge in applicable law or practice areas. No set-aside designations appear in the education and healthcare arbitration opportunities; California aging services solicitations include small-business, nonprofit, and targeted-area preferences.