Avaya Products and Services
Closed State & local contract opportunity Posted
- Solicitation number
- 26-RFQQ-004
- State
- Washington
- Responses due
Opportunity facts
- NIGP codes
- UNSPSC codes
- 43191621 Handset adapters
- 43191605 Phone handset cords
- 43191610 Personal communication holders or mounts, stands
- 43191601 Mobile phone face plates
- 43202205 Keycaps or keytops or keys
- 43202211 Platters or disks
- 43221504 Premise branch exchange PBX systems
- 43191612 Phone rests
- 43191634 Extension board for keyphone system
- 43202210 Crash stops
Show all 43
- 43191608 Phone headset voice tubes
- 43202202 Telephone ring generators
- 43202204 External ringer or its parts
- 43222826 Carrier terminal
- 43222806 Punch down block
- 52161604 Headphone jack adapters
- 43191614 Phone voice converters
- 43191603 Phone extension cords
- 43191604 Phone face plates
- 43191609 Phone headsets
- 43202214 Comb assemblies
- 43191616 Centrex phone console
- 43222824 Aerial cable rollers
- 43222818 Telephone distributing terminal frame
- 43191602 Phone dialers
- 43191606 Phone handsets
- 43191607 Phone headset ear or speaker cushions
- 43191611 Phone line protectors
- 43191618 Conversation recording units
- 43191619 Telephone signaling devices
- 43191633 Key phone subset
- 43202201 Telephone piece parts
- 43202206 Storage drive or input device components
- 43202207 Head mount arms and assembly
- 43202208 Lead assemblies
- 43202209 Head stack assemblies
- 43202212 Read write head assemblies
- 43202213 Disc motor drives
- 43221508 Telephone busy lamp fields
- 43221516 Telephone line status monitors
- 43222819 Port connection panels
- 43222820 Voice echo cancellers
- 43222805 Private branch exchange PBX equipment
- Point of contact
-
- Jessica Smith jessica.smith@cts.wa.gov (360) 407-8655
Updated .
About this opportunity
Washington State Technology Solutions is soliciting qualified vendors through RFQQ 26-RFQQ-004 to establish a competitively acquired statewide contract for Avaya hardware, software, maintenance, and services, with quotations due August 6, 2026.
The contract serves multiple state agencies including the Department of Social and Health Services and Department of Corrections and spans five counties: Franklin, Grant, Grays Harbor, Chelan, and Yakima. The scope encompasses Communication Manager systems, ECAD messaging platforms, MultiVantage Group equipment, data networking solutions, collaboration products, and professional services including engineering support, on-site installation, project management, and after-hours labor. Vendors must price hardware, software, and licensing across multiple product families with tiered discount structures. Maintenance pricing is structured for both prime business hour (7:00 AM to 6:00 PM, Monday–Friday) and 24/7 coverage options, with monthly per-license baseline rates of $30.00 for supervisor and agent licenses.
The contract term spans four years for equipment purchases and five years for maintenance agreements. The estimated total five-year maintenance cost prior to applied discounts is $1.303 million, with estimated equipment purchase amounts ranging from $10,000 to $200,000 per category. The procurement includes detailed WaTech PBX equipment inventory data documenting existing Avaya infrastructure across 14 regional sites statewide, requiring vendors to address response time and travel distance from identified service locations. Evaluation criteria include discount proposal competitiveness, pricing compliance across product categories, and service delivery capability. The contract structure allows standardized pricing and service terms to streamline future acquisitions by state agencies while maintaining vendor accountability through the initial qualification and selection process.
Opportunity text
The purpose of this RFQQ is to establish a competitively acquired contract that can be used by Washington State Technology Solutions to purchase Avaya hardware, software, maintenance and services.
Files
| File | Type | Posted |
|---|---|---|
| 26-RFQQ-004-Proposed Contract.pdf | ||
| Avaya 26-RFQQ-004 FINAL.pdf | ||
| Appendix E -26-RFQQ-004.xlsx | XLSX spreadsheet |
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