PBX Mx 4 Month Continuity

The State of Maryland is requesting proposals for PBX maintenance services on a four-month continuity basis, with proposals due January 29, 2026.

The scope encompasses routine maintenance, emergency repairs, system monitoring, and technical support for Private Branch Exchange equipment across 16 Maryland Department of Health facilities and other state locations. The equipment inventory includes NEC and Mitel PBX systems (NEAX 2400 IPX, SV9500SE, SV9300 models) with port counts ranging from 44 to 2,434 ports, supplemented by voice mail systems, conference bridges, UPS units, and call accounting software. Facility locations include Clifton T. Perkins Hospital Center, Spring Grove Hospital Center, Springfield Hospital Center, and multiple regional offices statewide.

Compensation is structured as time-and-materials labor across seven classified categories: Project Manager, Telecom System Analyst, Training Specialist, Jr. Network Technician, Sr. Systems Engineer, Sr. Network Technician, and Sr. Network Engineer. Hourly rates vary by labor classification and shift (normal business hours, after-hours and weekend, holiday), though specific rate schedules are not disclosed in the RFP documents. Equipment warranty coverage extends through November 2028 across multiple components and sites.

Vendors must demonstrate technical capability with PBX systems, relevant experience supporting mixed legacy and modern telecommunications infrastructure, availability of qualified personnel for emergency response, and financial stability sufficient to sustain operations throughout the four-month term. Evaluation criteria focus on technical competence and pricing. The four-month term reflects an interim period while the state evaluates longer-term telecommunications infrastructure solutions. Funding derives from the state's operational telecommunications budget.