Noble IVR system

The state of Maryland is seeking proposals for the maintenance and support of the Noble IVR Core system and Noble IVR License. The procurement is being issued by the Maryland Department of Labor (MDOL)/Unemployment Insurance Agency through a Purchase Order Request for Proposals (PORFP) under the PBX IV- Telecommunications Equipment and Services Master Contract 7. The PORFP is seeking services for the period from 1/1/2024 through 9/30/2024. Proposals are due by 12/1/2023 at 2:00 PM and will be evaluated based on meeting the specification requirements, alignment with the PORFP's special instructions, lowest cost to the State of Maryland, and acknowledgement of the invoicing instructions. The agency will recommend award to the Master Contractor whose proposal is determined to be the most advantageous based on price and the stated evaluation factors.

This PORFP is limited to current Master Contractors under the PBX IV Telecommunications Equipment Services Master Contract 001B0600162 and does not have any Minority Business Enterprise (MBE) or Veteran-owned Small Business Enterprise (VSBE) participation goals. The pricing terms, set asides, incumbents, funding requirements and sources, and other salient information are not provided in the available documents. However, the awarded contract value is not specified.