Program Management, Administrative, Clerical, and Technical Services II (PACTS II)

The Program Management, Administrative, Clerical, and Technical Services II (PACTS II) is a comprehensive multiple-award indefinite delivery/indefinite quantity (IDIQ) contract vehicle established by the Department of Homeland Security (DHS) to provide a wide range of professional services across four primary functional categories: Program Management, Administrative, Clerical, and Technical Services. This contract vehicle enables DHS and its components to efficiently procure mission-critical support services through pre-competed task orders. The scope encompasses diverse professional services including strategic planning, program assessment, project management, logistics support, contingency planning, resource management, change management, acquisition support, studies and analyses, space planning, clerical support, risk assessments, and administrative functions.

Task orders under PACTS II typically range from $100,000 to $20 million, with performance periods generally spanning one to three years. Frequently winning prime contractors include service-disabled veteran-owned small businesses (SDVOSBs) such as Protech Services Alliance USA, LLC, Pathfinder Consultants, Tmc-Telesolv, Harkcon Inc., and Vision Centric Inc. The most common funding agencies are DHS components like U.S. Coast Guard, Citizenship and Immigration Services, Customs and Border Protection, and the Office of the Secretary. Many task orders are set aside for service-disabled veteran-owned small businesses, with common pricing types including firm fixed price and labor hours. Typical places of performance include Washington, D.C., and various regional offices across the United States. The contract vehicle supports a broad range of administrative, technical, and professional services that help DHS agencies maintain operational effectiveness and mission readiness.