Program Management, Administrative, Clerical, and Technical Services II (PACTS II)

The Department of Homeland Security Chief Procurement Officer established PACTS II, a Master IDIQ for program management, administrative, clerical, and technical services, on March 1, 2016, with a shared ceiling of $1.5 billion and a final ordering date of February 28, 2022—closed to new task orders for over four years. Despite ordering closure, the vehicle remains active with recent task orders awarded through February 2025, though ordering momentum has declined sharply: the vehicle averaged 28 task orders per year from 2021 through 2023 but dropped to 18 in 2024 and only 2 in 2025. PACTS II replaced the original PACTS IDIQ (awarded August 6, 2009) and operates under two functional categories.

Of the vehicle's combined task-order potential value of $1.76 billion, $1.36 billion (77 percent) has already been obligated. Across 246 total task orders, ITC Federal, LLC dominates by potential value at $480.8 million across 31 orders, but concentration is split between volume and dollars: Sciolex Corporation ranks second with only 9 orders but $308.2 million in combined potential value. The five largest primes by potential value capture 59 percent of combined value; the top five by order count capture 41 percent, indicating a mix of large, strategic awards and numerous smaller engagements. Of 32 distinct primes on the vehicle, a wider field of small business systems integrators and technical service providers fills the long tail.

Customer demand is heavily concentrated within DHS components: U.S. Coast Guard, Customs and Border Protection, U.S. Citizenship and Immigration Services, and DHS Office of Procurement Operations collectively hold 67 percent of all task orders. USCIS alone accounts for $696 million in potential value across 25 orders. Orders fund a range of agencies including FEMA, the Transportation Security Administration, and others across 24 distinct customer agencies in total.

Set-aside distribution shows a majority-unrestricted vehicle: 53 percent of 246 orders carry no set-aside, while 41 percent are service-disabled veteran-owned small business set-asides and 4 percent are total small business. Service-disabled veteran sole-source orders represent only 1 percent of the portfolio. Task orders range widely in value and structure—from several thousand dollars for clerical support to mega-orders exceeding $80 million—with pricing models spanning firm fixed price, labor hours, time and materials, and cost-plus fixed fee. Recent awards show both modest administrative support engagements and substantial multi-million-dollar labor-hour contracts for processing operations, program management, and technical services. Work is performed at DHS locations nationwide and at field offices in specific regions; performance at U.S. Coast Guard and FEMA facilities is common.

PACTS II is a replacement of the original PACTS IDIQ. Under PACTS II, companies provide a wide range of non-IT services for DHS through four comprehensive functional categories. These categories are 1) Program Management, 2) Administrative, 3) Clerical, and 4) Technical Services. These categories include a full range of services, including but not limited to, strategic planning, program assessment, project management, logistics support, contingency planning, resource management, change management, acquisition support, studies and analyses, space planning, clerical and secretarial support, risk assessments, etc.