Program Management, Administrative, Clerical and Technical Services (PACTS)

The Program Management, Administrative, Clerical and Technical Services (PACTS) is a multiple-award indefinite delivery/indefinite quantity (IDIQ) contract vehicle established by the Department of Homeland Security to provide a comprehensive range of non-IT professional support services. The contract covers four primary functional categories: Program Management, Administrative Services, Clerical Support, and Technical Services. These categories encompass a broad spectrum of mission-critical support activities, including strategic planning, program assessment, project management, logistics support, contingency planning, resource management, change management, acquisition support, studies and analyses, space planning, clerical support, and risk assessments.

Task orders under the PACTS vehicle are predominantly awarded to Service-Disabled Veteran-Owned Small Businesses (SDVOSB), with contract values typically ranging from approximately $20,000 to $3.7 million. Key federal agencies utilizing this contract include the Federal Emergency Management Agency (FEMA), Transportation Security Administration (TSA), U.S. Coast Guard, and various Department of Homeland Security offices. Frequent prime contractors include Technical And Project Engineering, LLC (Tape), Centuria Corporation, and Longview - Fedconsulting, JV LLC. The task orders frequently support administrative, programmatic, and technical support functions across multiple regions, with performance locations primarily in Washington, D.C. and other major metropolitan areas. Pricing mechanisms vary, including firm fixed price, labor hours, and time and materials, reflecting the diverse nature of support services being procured.