Program Management, Administrative, Clerical and Technical Services (PACTS)
Ended Master IDIQ Awarded
- Federal agency
-
Office of the Under Secretary for Management
+ 3 more agencies
- Awardees
- 27 across 33 IDV awards
- Task orders
- 217
- Obligated
- $659,865,050
Vehicle facts
- Opportunity
-
- HSHQDC08R00038 Solicitation number
- Agencies
-
- Office of the Under Secretary for Management Department of Homeland Security
- Office of the Chief Information Officer Department of Homeland Security
- Office of Procurement Operations Department of Homeland Security
- Chief Procurement Officer Department of Homeland Security
- Combined task order value
-
- $671,911,777 Current, with exercised options
- $728,372,862 Potential, with all options
- Last date to order 100% complete
- Shared ceiling 44% used
- $1,500,000,000.00
IDV award and task order details come from SAM.gov/FPDS.
About this vehicle
The Department of Homeland Security Office of Procurement Operations awarded the Program Management, Administrative, Clerical and Technical Services (PACTS) Master IDIQ on August 6, 2009, with ordering authority expiring February 6, 2015—the vehicle is now closed and no longer accepting new task orders. A successor vehicle, PACTS II, was awarded March 1, 2016.
During its active period, PACTS issued 217 task orders totaling $728.4 million in combined potential value, of which $659.9 million (91%) was obligated. The vehicle supported four functional categories spanning program management, administrative support, clerical services, and technical work. Task orders funded a wide range of DHS requirements: administrative clerk positions, program management support for specific DHS offices and regional commands, accommodation support services for immigration service centers, records management operations, Hurricane Sandy recovery efforts, and support to specialized units including the National Cybersecurity and Communications Integration Center (NCCIC) and Transportation Security Administration technology divisions.
Competition was heavily concentrated among a small number of primes. Longview-Fedconsulting, JV LLC dominated with 39 orders worth $266.6 million in combined potential value—capturing 37% of the total vehicle value across just 18% of all orders. Teracore Inc., Loch Harbour Group, Inc., CTI Resource Management Services, Inc., and Savvee Inc. collectively held most of the remaining share. The top five primes by potential value captured 68% of all contract value.
Ordering activity declined sharply over the vehicle's life: 46 orders in 2011 fell to just 6 in 2015, reflecting the approaching order ceiling. Service-Disabled Veteran-Owned Small Business (SDVOSB) designations dominated the awardee base, covering 88% of task orders (190 of 217), with the remainder unrestricted. Task order values ranged from under $20,000 for single administrative clerk positions to multi-million-dollar SETA and program management efforts, with several orders exceeding $5 million when fully obligated. The DHS Office of Procurement Operations itself placed the largest number of orders (51), though the U.S. Citizen and Immigration Services component funded the highest potential value ($365.1 million across 19 orders). Work performed across DHS headquarters, regional field offices, and specialized facilities including training centers in Georgia and maritime operations facilities.
Description
PACTS provides a wide range of non-IT services for DHS through four comprehensive functional categories. These categories are 1) Program Management, 2) Administrative, 3) Clerical, and 4) Technical Services. These categories include a full range of services, including but not limited to, strategic planning, program assessment, project management, logistics support, contingency planning, resource management, change management, acquisition support, studies and analyses, space planning, clerical and secretarial support, risk assessments, etc.
IDV awards
Show all 33
Latest task orders
Show 15 more
Latest 25 of 217 listed here. See the rest on GovTribe.
Pools and SINs
| Pool or SIN | IDV awards | Ceiling | Obligated |
|---|---|---|---|
| Functional Category 2 | 10 | $1,500,000,000 | $413,307,905 |
| Functional Category 4 | 9 | $1,500,000,000 | $7,666,716 |
| Functional Category 1 | 7 | $1,500,000,000 | $215,715,604 |
| Functional Category 3 | 7 | $1,500,000,000 | $23,174,825 |
Top awardees by obligations
| Rank | Awardee | Obligated | Share |
|---|---|---|---|
| 1 | Longview - Fedconsulting, JV LLC | $251,971,856 | 38% |
| 2 | Veterans Enterprise Technology Solutions, Inc. | $131,190,144 | 20% |
| 3 | Teracore Inc. | $86,007,882 | 13% |
| 4 | Loch Harbour Group, Inc. | $61,358,025 | 9% |
| 5 | CTI Resource Management Services, Inc. | $24,912,310 | 4% |
| 6 | Savvee Inc. | $20,999,689 | 3% |
| 7 | Best Value Technology, Inc. | $16,611,190 | 3% |
| 8 | Technical And Project Engineering, LLC | $16,187,354 | 2% |
| 9 | Vetfed Resources, Inc. | $12,506,463 | 2% |
| 10 | Patricio Enterprises, Inc. | $6,902,971 | 1% |
Top funding agencies by obligations
| Rank | Funding agency | Obligated | Share |
|---|---|---|---|
| 1 | Department of Homeland Security | $659,761,274 | 100% |
Obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2023 | -$211,078 |
| FY2022 | -$5,058 |
| FY2021 | -$6,314 |
| FY2020 | -$1,414,585 |
| FY2019 | -$311,227 |
| FY2018 | -$1,001,442 |
| FY2017 | -$3,210,886 |
| FY2016 | -$10,177,137 |
| FY2015 | $68,412,780 |
| FY2014 | $131,600,100 |
| FY2013 | $153,815,623 |
| FY2012 | $144,055,986 |
| FY2011 | $123,937,361 |
| FY2010 | $51,923,959 |
| FY2009 | $2,259,995 |
Show all 15
Quick answers
What is the PACTS contract vehicle?
Program Management, Administrative, Clerical and Technical Services (PACTS) is an indefinite delivery, indefinite quantity (IDIQ) contract vehicle run by Office of the Under Secretary for Management (Department of Homeland Security), Office of the Chief Information Officer (Department of Homeland Security), Office of Procurement Operations (Department of Homeland Security) and Chief Procurement Officer (Department of Homeland Security), awarded on August 6, 2009.
Which companies hold PACTS?
27 companies hold PACTS's 33 IDV awards. The latest went to Teracore Inc. on August 7, 2009. The awardees whose task orders obligated the most are Longview - Fedconsulting, JV LLC, Veterans Enterprise Technology Solutions, Inc. and Teracore Inc.
How much has been spent through PACTS?
217 task orders have been placed under PACTS, obligating $659,865,050. Their combined current value, with exercised options, is $671,911,777.
What is the shared ceiling of PACTS?
PACTS's shared ceiling is $1,500,000,000; its task orders have used 44% of it.
Which agencies use PACTS the most?
The departments whose task orders under PACTS obligated the most are Department of Homeland Security ($659,761,274).
What pools does PACTS have?
PACTS has 4 pools, lots and SINs, including Functional Category 2, Functional Category 4, Functional Category 1 and Functional Category 3.
What came before and after PACTS?
It was followed by Program Management, Administrative, Clerical, and Technical Services II (PACTS II).
On GovTribe
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