The Konterra Group LLC

The Konterra Group LLC, a Pennsylvania-based for-profit limited liability company, delivers employee assistance programs, organizational resilience training, mental health services, and specialized crisis-management instruction to federal agencies as a prime contractor competing full-and-open on GSA vehicles. The vendor operates 100% as a prime (29 awards across its footprint, zero sub work) and does not hold SBA set-aside certifications.

Konterra's customer concentration is severe and anchored by two massive awards that dwarf the rest of its portfolio. USAID's Office of Human Capital and Talent Management accounts for two awards delivering $68.2 million in combined potential value — dominated by a $36.7 million global Employee Assistance Program delivery order (ceiling, ultimate completion June 2029) under GSA MAS, under which Konterra delivers 40% of counseling cases to a census of 10,827 USAID employees and family members, with partner Workplace Options LLC handling the remaining 60%. The Department of State Foreign Service Institute represents the second concentration layer: 19 awards totaling $7.4 million in combined potential value, consisting of recurring annual training purchase orders for crisis-coping, sexual assault response, and staff-care instruction delivered by licensed clinicians at approximately $9,500 per order. The State Department's Bureau of Medical Services adds a $6.9 million mental health services delivery order (ultimate completion September 2026). Together, these three customer entities account for the full span of the top-customers-by-potential-value ranking; GSA Federal Acquisition Service places two additional MAS delivery orders for modest-value training and facilitated discussion services. The portfolio spans nine distinct customer agencies in total, but the top five account for 100% of combined potential value, reflecting extreme customer concentration on State Department and USAID wellness and training work.

On the GSA Multiple Award Schedule, Konterra holds 27 active labor categories spanning Program Administrator at $119.65 per hour through Critical Incident Management Consultant at $358.94 per hour, with education credentials from bachelor's through master's degree and no security-clearance requirements. The labor spectrum reflects the vendor's capability anchor: organizational resilience coaching, instructional design, stress-management facilitation, and crisis-response training delivered by practitioners holding master's degrees and ten to fifteen years of relevant experience. This portfolio supports the concrete work cited in recent awards: the USAID global EAP contract requires 24/7 live-answer triage via phone, email, and WhatsApp; up to six counseling sessions per issue per year; access to a credentialed global provider network exceeding 83,000 affiliates; mindfulness-based stress reduction; work-life consultation; wellness coaching; and quarterly webinar delivery. FSI training orders center on coping-with-crisis and sexual-assault-response instruction (MQ911 program line).

Service Contract Inventory reporting for prime contracts shows SCI-invoiced revenue of $17.9 million across FY2022–FY2025, with trajectory declining sharply from $7.7 million in FY2022 (23.9 FTEs) to $4.2 million in FY2024 (11.3 FTEs) and no invoicing in FY2025. Government-paid rates on SCI-reportable contracts ran a median of $146.08 per hour, with the 90th percentile reaching $177.12 per hour. Across SCI prime contracts, subcontractors accounted for an average 7% of total contractor hours, with six named subs reported across the contract set. Konterra's own award documentation notes Workplace Options LLC as a partner delivering 60% of EAP counseling under the USAID order, and Parent Encouragement Program Inc. furnishing parenting education and subscriptions supplemental to the same contract.

The vendor places task orders under the GSA Multiple Award Schedule (5 orders, $50.5 million combined potential value) and a Blanket Purchase Agreement designated SFSIAQ17A6000 (5 orders, $284 thousand combined potential value). Activity has stalled: one award in 2026, two in 2025, three in 2024, four in 2023, two in 2022. Only one award (combined potential value $10 thousand) reaches ultimate completion inside the next twenty-four months, creating minimal recompete exposure in that window; the USAID EAP order extending to June 2029 and the State Department mental health services order to September 2026 represent the bulk of remaining obligation.

We exist to improve the health and effectiveness of organizations and their people.

We help organizations and their people, working in challenging environments, develop solutions that sharpen clarity, strengthen resilience and incorporate learning.

With clear strategies, supportive environments, and a commitment to ongoing learning, organizations, teams and individuals grow stronger and accomplish more.