Utility Billing Software Replacement Phase 2

Seminole County Utilities Division is seeking proposals for a comprehensive Customer Information and Billing System (CIS) replacement project, designated as Phase 2, to replace their current utility billing software and integrate with their JD Edwards (JDE) enterprise resource planning system. The procurement targets a full-scale software solution that addresses current operational challenges, including inefficient customer service processes, limited real-time updates, restricted communication options, and inadequate self-service functionality. The project will serve approximately 42,500 residential and 2,900 commercial water customers, handling around 5,000 monthly call center interactions and 29,600 monthly bills. Vendors must provide detailed proposals covering system implementation, interfaces with multiple existing technologies, cybersecurity protocols, and comprehensive technical capabilities. The evaluation will use a points-based scoring system across five criteria: Capability & Experience (40 points), Functional Requirements (12.5 points), Technical Requirements (12.5 points), Integration Approach (15 points), and Cost (20 points). Key deadlines include a question submission deadline of August 1, 2025, and a proposal submission deadline of September 3, 2025, at 2:00 pm.

The procurement does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. The project requires vendors to maintain extensive insurance coverage, including Commercial General Liability ($1-2 million), Cyber Liability ($1 million), and Professional Liability ($1-2 million). The current infrastructure involves integration with multiple systems including AMI Headend, Asset Management, Bill Presentation, Cash Remittance, Permitting System, and Geospatial Information Systems. While no specific incumbent vendor is mentioned, the county seeks a solution capable of supporting complex interfaces and providing robust API integration capabilities. The Pricing Worksheet indicates the procurement will evaluate costs across a 7-year total cost of ownership, suggesting a potentially significant contract value. Vendors can respond as single providers or partnerships, with the flexibility to propose standalone Customer Information System solutions or combined approaches including self-service portal and payment processing capabilities.