Salt Lake City Request for Proposals SLCI26064 - Surveys of City Residents

Salt Lake City Corporation is soliciting competitive sealed proposals for Surveys of City Residents through RFP SLCI26064, with proposals due by March 26, 2026. The procurement seeks a qualified contractor to conduct citywide resident surveys examining perceptions of City services and related information management services, with surveys anticipated biennially though the City reserves the right to adjust frequency or request additional survey-related work on an as-needed basis. Key deliverables include survey questionnaire development (100-150 questions in plain language with WCAG 2.1 Level AA accessibility compliance), multi-modal survey administration targeting historically underrepresented populations including renters, Spanish speakers, and westside residents, data analysis and reporting with results disaggregated at the City Council District level or finer geographic resolution, and final reports in accessible formats compatible with screen readers and assistive technology. The contractor must demonstrate organizational experience and past performance, strong project management and staffing capabilities, effective recruitment and outreach strategies, expertise in accessibility and inclusion practices, robust privacy and data security protocols, sound sampling methodology ensuring statistically valid results, and comprehensive data analysis and reporting capabilities. Proposals will be evaluated using a multi-stage process: initial responsiveness and mandatory minimum requirements review, technical proposal evaluation (minimum 73.5 points required to advance), interviews (minimum 75 points required to proceed to cost evaluation), and cost evaluation where the lowest compliant bid receives 45 points and other bidders receive proportional points based on their cost relative to the lowest bid, with technical evaluation weighted at 70 percent and cost evaluation at 30 percent of the total 150 possible points.

The RFP encourages participation from disadvantaged business enterprises, including minority-owned businesses (MBE), women-owned businesses (WBE), small businesses (SBE), service-disabled veteran-owned businesses (SDVBE), and local small businesses, with business certifications and local participation considered as policy criteria in the evaluation process. Offerors must comply with mandatory minimum requirements including ethics compliance, disclosure of any GenAI technology utilization, and adherence to City communications standards, and must register with the State of Utah Department of Commerce, System for Award Management (Sam.gov), and E-Verify prior to contract execution. The resulting contract will be awarded to a single responsive and responsible offeror and will have an initial five-year term with provisions for up to four additional months of extension by mutual agreement, with all pricing guaranteed firm for the full contract duration. All work products, including surveys, data, and reports, become the property of Salt Lake City with the City retaining all copyright ownership. Contractors must maintain commercial general liability insurance of $500,000 per occurrence with $1,000,000 general aggregate, commercial automobile liability insurance of $500,000 combined single limit, professional liability insurance of $1,000,000 per occurrence, and workers' compensation insurance. No specific budget range or award value has been disclosed in the RFP documents; offerors must submit all-inclusive cost proposals on the provided Cost Sheet (Attachment 3) covering materials, supervision, labor, insurance, transportation, and all related costs necessary to conduct surveys as described in the Statement of Work.