RP013-26 Provision of Short-Term Rental Monitoring and License Administration on a Multi-Year Contra

Gwinnett County Board of Commissioners is issuing Request for Proposal RP013-26 for the Provision of Short-Term Rental (STR) Monitoring and License Administration on a Multi-Year Contract to support the Department of Planning and Development. The County seeks a qualified service provider to implement and manage a comprehensive short-term rental licensing program for unincorporated Gwinnett County following adoption of a Short-Term Rental Ordinance effective April 14, 2027. Primary deliverables include administration of the STR licensing program encompassing application review, license issuance, customer support, and an online application and payment portal, as well as active monitoring of STR locations across all major online platforms to identify unlicensed properties and ensure compliance with County requirements. The service provider must maintain comprehensive data management capabilities for license applications, STR owner and agent information, location tracking, code violation history, and booking information, along with cloud hosting with backups and monthly reporting on applications, licenses, renewals, processing times, revenue, violations, and expiration notifications. Evaluation criteria allocate 40 points for technical approach and functional requirements, 25 points for service provider experience, 15 points for project management and team qualifications, 10 points for references, 15 points for cost, and up to 10 optional points for interviews, totaling 115 possible points. Proposals must be received by 2:50 P.M. local time on May 21, 2026, at the Gwinnett County Financial Services - Purchasing Division, 75 Langley Drive, Lawrenceville, Georgia 30046, with a mandatory pre-proposal conference scheduled for 3:00 P.M. on April 28, 2026, via Webex. Questions must be submitted to Casey Beauston, Purchasing Associate III, by 3:00 P.M. on May 5, 2026.

The Request for Proposal does not identify any set-aside designations or restrictions limiting participation to specific types of organizations or disadvantaged enterprises based on the available documentation. No incumbent vendor or current contractor information is provided in the solicitation materials. Successful service providers must demonstrate substantial technical and operational capabilities, including maintenance of insurance with an A.M. Best rating of A-10 or higher and compliance with Gwinnett County's stringent security requirements encompassing data encryption, multi-factor authentication, SOC 2 Type II compliance for sensitive data storage, and incident response protocols. The initial contract term extends through December 31, 2026, with automatic renewal for up to five years total on the same terms and conditions unless terminated by the County with 60 days' notice. Pricing shall be submitted as a flat cost per license or renewal for each of the five contract years, with pricing evaluated as part of the proposal selection process; however, specific budget ranges or award values are not disclosed in the solicitation materials. Submissions must include one unbound original, five copies, and one electronic copy on a flash drive, with the cost proposal submitted separately in a sealed envelope.