RLI | Workers Compensation Third-Party Administrative Services

The Broward Sheriff's Office (BSO) is seeking a Workers' Compensation Third-Party Administrative (TPA) Services provider through a Request for Letters of Interest (RLI) solicitation. The comprehensive procurement covers claims administration and medical management services for approximately 5,500 BSO employees, with requirements including claims processing, investigation, adjudication, reporting, medical case management, utilization review, and bill review. Proposers must provide dedicated Florida-licensed adjusters with specific experience requirements, maintain a maximum caseload of 150 cases per adjuster, and offer 24/7/365 claims intake services. The solicitation requires proposers to demonstrate expertise in workers' compensation administration, technology capabilities, and compliance procedures through a detailed 143-question questionnaire. Key evaluation criteria include operational capabilities, medical provider networks, reporting systems, and performance standards with specific compliance metrics. The proposal submission deadline is September 12, 2025, with all responses required to be submitted through the Bonfire electronic procurement platform, and proposers must provide comprehensive documentation including reference forms, litigation disclosures, and staff qualifications.

The procurement does not specify specific set-aside designations or restrictions for disadvantaged enterprises. The current incumbent TPA is USIS, and the selected vendor must seamlessly transition approximately 750 open claims within 30 days of contract execution, integrating with BSO's existing Workday and PeopleSoft systems. The contract term is three years (January 1, 2026 through December 31, 2028) with options for two additional one-year renewals, and annual fee increases are capped at the lesser of 3% or the Consumer Price Index. While specific budget ranges are not explicitly stated, the pricing sheet includes 29 line items covering various services with both flat-rate annual fees and per-occurrence charges. Proposers must demonstrate financial stability by submitting three years of financial statements and maintain comprehensive insurance coverage, including commercial general liability, workers' compensation, professional liability, and cyber liability insurance. The contract includes performance measures with potential liquidated damages ranging from 1% to 5% of claims administration fees for non-compliance with established standards.