7-Company Background and Staff Qualifications.pdf

Company Background and Staff Qualifications

1. Company Background and Staff Qualifications: Please upload a complete response to this section Company Background and Qualifications. Please note responses do not need to restate anything specifically requested. Please label document as “Company Background and Staff Qualifications” and state the Exhibit subsections below and then provide the response. If there are multiple documents, please make sure each document is clearly labeled “Company Background and Staff Qualifications” and state the Exhibit subsections. Please see end of this section for Proposal response layout instructions.

2. Company Background: Proposals will be considered only from Proposers who can demonstrate to the Broward County Sheriff’s Office a professional ability to perform the type of work specified within this Solicitation:

2.1. Proposer should provide Prior Work Experience. Proposer shall have a track record of providing quality and reliable services with a high level of performance while maintaining cost efficiencies;

must have satisfactorily performed similar services for similar scope of services; and must be completely knowledgeable in all aspects of work required for services listed in this Solicitation.

Proposer should be actively engaged for a period of three (3) years or longer in providing similar scope of services and demonstrate experience in required services. Include a description of no less than three (3) services/projects (including client name) similar in type and scope to the project described in this solicitation (Experience Summary). These projects provided should have been undertaken within the previous five (5) years. Provide an Experience Summary and indicate how Proposer company will accomplish/meet all of these requirements.

Proposer should include a minimum of three (3) letters of references (see in Bonfire Public Files labeled Reference Form 10.09.24) which should be printed for this purpose. Proposer certifies that the services provided in the three (3) references by Proposer is similar to the services and requirements listed in Section 3.5 of the Scope of Services. Reference checks may be performed as a method of verifying prior performance. Other verification methods may be utilized.

After having the three (3) references completed, upload all three together into Bonfire found in Requested Information and labeled as Reference Forms.

2.2. Proposer should provide Corporate Leadership, Organizational Chart, Corporate awards/certificates. Proposer should also provide a Team Organization Chart – A graphic representation of the team members that will be assigned to the service/project. The chart should show the level of organizational responsibility for the key personnel that the firm will assign to the project.

3. Staff Qualifications: Describe in detail how Proposer’s staff meet the Staff Requirements indicated in below.

3.1 All staff assigned to this contract are to be trained in accordance with industry guidelines and standards. All staff assigned to this contract will perform all services to the utmost professional standards. State how Proposer will meet these requirements.

3.2 Employees of the Awarded Proposer(s) will be trained in customer service, confidentiality, and ethics. Proposer should state how Proposer intends its employees will be trained in customer service, confidentiality, and ethics.

3.3 For staff assigned to this contract, please include an experience summary. The summary should clearly identify the key staff’s prior experience on at least three (3) similar services/projects for the past five (5) years, in similar roles, and outline the responsibilities the staff will have in the context of this solicitation. Proposers are to submit copies of resumes and certifications of staffing that will be assigned to this contract. BSO reserves the right to conduct an independent background investigation in accordance with BSO requirements and at BSO’s expense.

[Proposal response layout instructions follow}

When uploading Proposal Response, please format as follow and clearly label at top of page:

Company Background and Staff Qualifications

2. Company Background

2.1 Experience

2.2 Proposer’s Structure

3. Staff Qualifications

3.1 Industry Guidelines and Standards – Staff Training

3.2 Customer Service, Confidentiality, and Ethics – Staff Training

3.3 Staff Resumes and Certifications

Note: pages submitted should be clearly labeled at the top of the page the section number that applies.