RFP No. 223159 Enterprise Payment Platform

The City of Salem, Oregon, in conjunction with Marion County, is seeking proposals for RFP No. 223159, an Enterprise Payment Platform procurement designed to facilitate comprehensive payment processing across multiple jurisdictional agencies. The primary objective is to implement a full payment processing solution capable of handling utility billing payments, with potential future expansion to additional payment types. The City requires a platform that can be implemented beginning in June 2023 and fully operational for utility billing by December 2023, with specific requirements including API integration capabilities, support for various payment methods, and compatibility with emerging customer information systems like SpryPoint, Tyler Technologies, and Granicus Government Solutions. Proposal evaluation will be based on multiple criteria, including organization structure, qualifications, fee proposal, and ability to meet specified technical requirements outlined in the comprehensive Requirements Matrix. The solicitation has a critical timeline, with a voluntary pre-proposal conference scheduled for April 10, 2023, and proposals due by April 28, 2023, at 4:00 PM local time. The City currently manages approximately 58,000 unique utility accounts and processes around 15,000 ACH payments monthly, seeking a vendor that can seamlessly integrate with their existing infrastructure.

The procurement does not explicitly specify set-aside designations or restrictions for disadvantaged enterprises. The current intent is to award the contract to Paymentus Corp on June 23, 2023, as indicated in the Intent to Award documentation. The City currently absorbs all payment processing fees and is not open to changing this financial arrangement. The existing technology infrastructure includes Ingenico point-of-sale terminals, which the City is open to replacing as part of this procurement. While a specific budget range is not explicitly stated, the comprehensive Requirements Matrix suggests a sophisticated, enterprise-level solution is anticipated. The procurement allows for a range of solution capabilities, with requirements categorized as "must-have," "should-have," and "nice-to-have," indicating flexibility for vendors to demonstrate innovative approaches to meeting the City's payment processing needs. The successful vendor will be required to enter into a Personal Services Agreement with the City and must comply with Oregon tax laws and non-discrimination requirements.