RFP - Contingent Workforce Services for the Harris County Toll Road Authority

Harris County is soliciting proposals for Contingent Workforce Services through the Harris County Toll Road Authority, seeking a staffing vendor to provide temporary personnel across administrative, clerical, customer service, and technical positions. The contract will commence on June 1, 2026, for an initial one-year term, with potential for four additional one-year renewals. The procurement requires vendors to recruit, screen, and place qualified personnel supporting call center, image review, violation enforcement collections, and back-office operations, with approximately twelve placements anticipated annually. Evaluation criteria include staffing and resources (20%), qualifications and experience (30%), service plan (10%), and pricing (30%), with a final 10% allocated to a vendor presentation. A pre-proposal conference is scheduled for January 6, 2026, at 10:00 a.m. CST via Microsoft Teams, with written questions due through the Bonfire platform prior to the specified deadline. Vendors must provide detailed job placement capabilities, maintain comprehensive screening processes including background checks and drug testing, and comply with performance metrics outlined in a rigorous Service Level Agreement.

The solicitation includes a significant Minority- and Woman-Owned Business Enterprise (M/WBE) participation goal of 26.60%, with vendors required to either meet this threshold or demonstrate good faith efforts in subcontractor recruitment. Eligible M/WBE firms must be certified by recognized agencies including the City of Houston, Texas Unified Certification Program, and various national minority and women's business councils. The contract establishes a mandatory minimum wage of $21.65 per hour for all workers, with annual adjustments, and requires comprehensive insurance coverage including workers' compensation, general liability, and professional liability policies. While no specific budget range is explicitly stated, the county intends to award contracts to up to ten vendors, creating a pool of contingent workforce providers. Vendors must maintain office hours from 8:00 a.m. to 5:00 p.m. CST with a 24-hour emergency line, and all temporary assignments are initially limited to six months or 960 hours, with potential extensions for emergency staffing needs.